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Reviews of University Plaza Hotel and Convention Center Springfield

3.5 out of 5
University Plaza Hotel and Convention Center Springfield
333 S John Q Hammons Pkwy, Springfield, MO

Reviews

7.2

Good

Rating 10 - Excellent. 291 out of 1004 reviews" "
Rating 8 - Good. 269 out of 1004 reviews" "
Rating 6 - Okay. 226 out of 1004 reviews" "
Rating 4 - Poor. 131 out of 1004 reviews" "
Rating 2 - Terrible. 87 out of 1004 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were there for a quick visit and this hotel was perfect for that. Close to Missouri State so very convenient for our needs.
Stayed 1 night in Apr 2024

6/10 Okay

NICOLE, West Des Moines

Travelled with family
Liked: Cleanliness, staff & service
We have stayed at this property multiple times over the last 10 years & each time is just a bit less pleasurable. There has been a noticeable decline during each stay but I think this will be the last for us. The room we stayed at during this trip was supposed to be a “Pure” room. We noticed as soon as we checked in that our air purifier did not work. After further investigation, we found a whole wall of plug ins didn’t work. That left us with one over head light & one desk light for the entire room. We immediately notified the front desk & she said maintenance would check while we were out for the evening. When we returned, no repairs & we were left with just one working plug in to accommodate gadget charging needs for 3 people. There was a special filter on the shower that left us with dismal water pressure as well as a loud screaming sound emitting from the blockage of pressure at the filter. Wallpaper was peeling all around the room & it looked like the wooden doors were splitting from constant humidity/stagnant air. The beds were clean & comfortable, we felt safe in our room & surrounding areas. We also enjoyed the indoor pool & coffee shop. We came down for breakfast at 9:35 to a sparse buffet offering. Empty pastry section & rock hard biscuits with cold gravy. Good bacon & fresh fruit. Toaster, butter, PB&J but no bread. When I inquired about bread, I was told buffet closes at 10 so they wouldn’t be restocking. So sad to see the decline of a once great hotel.
Stayed 1 night in Apr 2024
Response from GM on 22 Apr 2024
Dear NICOLE, We cannot express enough how truly thankful we are for your continued support and feedback. Your input is invaluable to us, and we are truly grateful for your commitment to helping us enhance our services and exceed guest expectations. Your sentiments are incredibly appreciated, and we will certainly take them to heart. It has been an absolute pleasure to have you as our esteemed guest, and we eagerly anticipate the chance to welcome you back in the near future. Thank you once again for your unwavering loyalty and support. Sincerely, Brent Parker, GM

8/10 Good

Adam

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet in central location. Blackout drapes were definitely BLACKOUT. Which is nice for people who travel for work and work nights. I definitely recommend and would return for the right price.
Stayed 2 nights in Apr 2024
Response from GM on 20 Apr 2024
Dear Adam, Thank you for your thoughtful review. I appreciate you choosing us while in the area. It is so rewarding to know that you enjoyed your stay. It was our pleasure to host you, and we hope to see you again. Best, Brent Parker, GM

8/10 Good

Melissa

The stay was nice. The rooms are in need of renovation.
Stayed 1 night in Apr 2024
Response from GM on 14 Apr 2024
Dear Melissa, We appreciate you taking the time to share your positive experience with us. Thank you for your kind review, and helpful suggestions, and for choosing our hotel. We look forward to your next visit. Best, Brent Parker, GM

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good place to stay. Lots within walking distance. We will be back again.
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Dear David, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Brent Parker, GM

10/10 Excellent

Nicole

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will most definitely stay there again next time we go to Springfield
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Nicole, WOW! Thank you for sharing your generous review of your experience with us and other travelers. We're happy to learn we've earned your future business and we look forward to welcoming you back again soon. Best, Brent Parker, GM

6/10 Okay

Tammie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Reserved 2 rooms both had stained carpet and needs updated. One of the rooms was so bad we had to ask for a new one. It had what looked like a couple of blood stains on the carpet coming out of the bathroom was just really dirty. Staff was friendly. Was a little loud but not the hotel's fault. There was a baseball tournment and the kids just were not being supervised.
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Tammie, I apologize that the quality of your rooms was not met with our excellence in service. Providing fresh and comfortable accommodations is our top priority and I regret that we let you down in this area. We value you as our guest and hope to have you stay with us again for a better experience. Thanks again for writing a review. Sincerely, Brent Parker, GM

10/10 Excellent

Don

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 20 Apr 2024
Dear Don, Thank you for taking the time to share your kind review, and please visit us again. Best, Brent Parker, GM

10/10 Excellent

Nellie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is nice and convenient when going to an event downtown!
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Nellie, Thank you for taking the time to share your feedback. I’m pleased to hear our nice hotel and convenient location made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Brent Parker, GM

10/10 Excellent

Natalie, Saint Charles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel in close proximity to Missouri State University. Staff were wonderful. Included breakfast was good.
Stayed 1 night in Mar 2024
Response from GM on 25 Mar 2024
Dear Natalie, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Brent Parker, GM

10/10 Excellent

Jill

Stayed 1 night in Mar 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 26 Mar 2024
Dear Deborah, I am glad that you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Brent Parker, GM

6/10 Okay

Alan

Response from GM on 11 Apr 2024
Dear Alan, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Brent Parker, GM

6/10 Okay

Alan

Business traveller
Liked: Staff & service
Physical plant needs remodeling
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Dear Alan, Thank you for choosing to stay with us and for your time in reviewing our hotel. We value your business and hope to have the opportunity to provide a future stay that is exceptional in every way. It was a pleasure to host you, and we look forward to welcoming you again soon. Sincerely, Brent Parker GM

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities
Love how clean and tidy the entire place was.
Stayed 1 night in Mar 2024
Response from GM on 19 Mar 2024
Dear Shanice, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Brent Parker, GM

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very close to the comic con and the room was wonderful and comfy
Stayed 1 night in Feb 2024
Response from GM on 16 Mar 2024
Dear Rebecca, Sincere thanks for taking the time to share your review. I'm thrilled to learn about the comfort and convenience you enjoyed during your stay with us! Hosting you was an absolute pleasure, and we look forward to welcoming you back soon. Best, Brent Parker GM

8/10 Good

Melisha, Joplin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is older, the lobby are has been nicely upgraded but not really the rooms. Everything was clean and beds/pillows were comfy. The lobby area, because of building design, can be kinda looud.
Stayed 1 night in Mar 2024
Response from GM on 15 Mar 2024
Dear Melisha, Thank you for sharing your review. I sincerely appreciate you noting our high cleanliness standards! Along with providing us with some recommendations for improvement, it's encouraging to hear that our hard work is affecting the guest experience. Please visit us again soon. Best, Brent Parker GM

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on 21 Mar 2024
Dear Paul, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Brent Parker, GM

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great room and it's a nice place.
Stayed 2 nights in Mar 2024
Response from GM on 12 Mar 2024
Dear Charles, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Brent Parker GM

6/10 Okay

Travis

Stayed 2 nights in Feb 2024
Response from GM on 28 Mar 2024
Dear Travis, We appreciate you choosing our hotel and leaving us feedback. We hope to provide a wonderful experience on a return trip. Sincerely, Brent Parker, GM

8/10 Good

David

Liked: Cleanliness, staff & service
Was super close to a concert venue at the Gillioz theatre. Safe and close walking distance. Really only bad things were that there was not a working ice maker on the 2nd floor. And, i dont know if all rooms were set up the same, but the shower was set up for someone handicapped. Wich is great. Except, the shower head was set up about chest high. So, you had to hold the shower head, wich completely came off while trying to use it. Nice thought, but impracticable with the stiff line that comes from the water source. Will come off again on the next person. A line that is softer would probably keep the shower head from unscrewing. All that said, i would definitely use your facility again.
Stayed 1 night in Mar 2024
Response from GM on 5 Mar 2024
Dear David, We always appreciate when our guests express their willingness to stay with us again! Thank you for sharing your feedback and for providing us with areas where we can make improvements. Our aim is to be the top-rated hotel in the area, and our guests' opinions are instrumental in helping us achieve this goal. We hope to welcome you back soon, so please find a reason to visit us again in the near future! Best, Brent Parker GM

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Clean but could use some repairs
Stayed 2 nights in Mar 2024
Response from GM on 4 Mar 2024
Dear Kelly, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Best, Brent Parker GM

10/10 Excellent

Dena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

Angela

Disliked: Cleanliness
Response from GM on 4 Mar 2024
Dear Angela, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker GM

10/10 Excellent

Carey

Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Dear Carey, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brent Parker, GM

10/10 Excellent

Jennifer, Belleville

Stayed 1 night in Feb 2024
Response from GM on 26 Mar 2024
Dear Jennifer, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Brent Parker, GM

6/10 Okay

Angela

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The pool was fun. I wished they had a microwave / mini fridge and wish they had cots in demand. The woman who checked us in was very quick, but not very friendly.
Stayed 1 night in Feb 2024
Response from GM on 22 Feb 2024
Dear Angela, We appreciate your choosing us and are glad you enjoyed your visit. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Brent Parker GM

4/10 Poor

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities
Our room was not ready for check in when we arrived. They called us around 6 PM to let us know it was ready. Rooms were pretty clean but very dated. Restaurant was almost self serve. Only 1person waiting on tables and he was also the bartender. Tables were not cleaned and wiped off from prior guests. Food was very average at that. Waited 30 minutes or more for refill of tea and lemonade. Had to ask for silverware. Other guest just got their own. Staff we dealt with was not all that friendly. Coffee shop staff were very friendly and helpful. Would recommend eating in coffee shop not restaurant. Feel a few changes need to be made.
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Patricia, I would like to apologize for not having a room ready for your arrival and for the unsatisfactory dining experience in our restaurant. I have taken note of your feedback, and please know that this is not acceptable to our standards. Our team is constantly striving to improve the quality of service. I hope you will consider giving us another opportunity to provide you with the exceptional stay that we are known for. Once again, I sincerely apologize for any inconvenience caused, and thank you for taking the time to share your feedback with us. Sincerely, Brent Parker GM

2/10 Terrible

Amanda

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on 20 Feb 2024
Dear Amanda, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Brent Parker GM

2/10 Terrible

Chris & Chelsie

Stayed 1 night in Jan 2024
Response from GM on 16 Feb 2024
Dear Chris & Chelsie,We appreciate your patronage and extend our apologies if your stay did not meet your expectations. We enjoyed hosting you and hope to have an opportunity to deliver an improved experience during your next visit.Sincerely,Brent ParkerGeneral Manager

2/10 Terrible

Ann

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 1 night in Feb 2024
Response from GM on 21 Mar 2024
Dear Ann, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Brent Parker, GM

2/10 Terrible

Andrew

Travelled with family
Disliked: Staff & service, property conditions & facilities
Parking was not available. Room was not ready 4pm check in. Staff rude
Stayed 1 night in Feb 2024
Response from GM on 12 Feb 2024
Dear Andrew, I'm so sorry to hear we let you down and would certainly never want to leave you with a poor impression. I apologize that we were unable to provide you with the exceptional stay and service you’ve come to expect. We value your business and your loyalty to our brand. I appreciate your feedback, as it allows us to impact future guest experiences positively. We hope to see you again. Sincerely, Brent Parker GM

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear Nathan, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Brent Parker GM

10/10 Excellent

Rebecca

Fast, easy check in. Comfy beds. Clean rooms. Easy parking.
Stayed 1 night in Jan 2024
Response from GM on 29 Jan 2024
Dear Rebecca, It sounds like every aspect of your stay was great from start to finish; we are glad to hear it! Thank you for choosing our hotel for your travel needs and for taking the time to sing our praises. Hosting you was our pleasure, and we hope to do so again anytime you need to return to Springfield. Best, Brent Parker GM

10/10 Excellent

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from GM on 19 Jan 2024
Dear Timothy,Thank you for being our valued guest and for your generous review! It was a pleasure to host you, and we can’t wait to welcome you again.Best,Brent ParkerGeneral Manager

10/10 Excellent

dawn

Stayed 5 nights in Jan 2024
Response from GM on 16 Jan 2024
Dear dawn,Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon.Best,Brent ParkerGeneral Manager

10/10 Excellent

Heather

Stayed 1 night in Jan 2024
Response from GM on 30 Jan 2024
Dear Heather, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Brent Parker GM

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Brent on 11 Jan 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

10/10 Excellent

Chali

Stayed 1 night in Dec 2023
Response from Brent on 11 Jan 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

4/10 Poor

Ryan

Disliked: Staff & service
Response from GM on 8 Feb 2024
Dear Ryan, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Brent Parker GM

10/10 Excellent

Caiden

Stayed 2 nights in Dec 2023
Response from Brent on 11 Jan 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

6/10 Okay

Vikki

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Disappointed
For the price expected more. There was no fridge or microwave. Bathrooms outdated. Could not even get a hair dryer in time to use before we had to leave. Will not stay again.
Stayed 1 night in Dec 2023
Response from GM on 20 Dec 2023
Dear Vikki,I’m sorry that you did not find us to be a good value and that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit. Sincerely,Brent ParkerGeneral Manager

8/10 Good

Jodi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rented three rooms, all three rooms on the same hall just doors apart. One room was very nice, the other two were just OK. Coffee makers in the bathroom. And one bathtub would not drain. I guess you never know what room you’re gonna get
Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
Dear Jodi,On behalf of our entire team, I would like to thank you for choosing us. It's wonderful to know that your overall stay was enjoyable! We appreciate your valuable feedback, as it allows us to monitor and enhance the total guest experience. We look forward to hosting you again, as we always strive for improvement with the expectation that your next visit will be even better! Best,Brent ParkerGeneral Manager

6/10 Okay

Scotty

Travelled with family
Disliked: Property conditions & facilities
Below average
I went there pre Covid and the condition onto hotel has definitely gone down.
Stayed 1 night in Dec 2023
Response from GM on 17 Dec 2023
Dear Scotty,First and foremost, we appreciate your continued patronage. We are disheartened to learn your most recent visit did not align with exceptional prior experiences. Your feedback is valuable as it allows us to evaluate and enhance our total guest experience. We hope you will give us another opportunity to regain your confidence in our commitment to providing a comfortable stay.Sincerely,Brent ParkerGeneral Manager

8/10 Good

PAUL

Stayed 1 night in Dec 2023
Response from Brent on 11 Jan 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

6/10 Okay

Walter

Business traveller
Liked: Cleanliness, property conditions & facilities
Comfortable but no hot shower
Hot water would only function 40% of the times tried. Loud thump coming from air handler. Stayed in room 401
Stayed 2 nights in Dec 2023
Response from GM on 10 Dec 2023
Dear Walter,We appreciate you taking the time to share your experience with us. Your comfort is our priority, so I regret we were less than exceptional. We value you as our guest and would love the opportunity to serve you better in the future.Sincerely,Brent ParkerGeneral Manager

8/10 Good

Stacy

Stayed 1 night in Dec 2023
Response from Brent on 11 Jan 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

8/10 Good

James

Stayed 2 nights in Dec 2023
Response from Brent on 11 Jan 2024
Thank you for taking time to rate your stay with us at University Plaza! We hope to see you again very soon!RegardsBrent ParkerArea General Manager

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Everything was great except the heat in our room did not work. We were in room 423. The only reason we didn’t contact the front desk was because it was so late at night when we got back from the concert, we were tired and it never warmed up in the room. Also we knew the hotel was incredibly full.
Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Dear Anonymous,While we are pleased that you enjoyed your stay overall, I regret that you experienced climate control issues; please forgive us. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review.Best,Brent ParkerGeneral Manager

8/10 Good

Jolene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is one of the best in downtown Springfield. It’s due for some updates but always a nice place to stay! Staff is friendly and helpful and location is ideal for business and events.
Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Dear Jolene,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction; we will be sure to keep your sentiments in mind. It has been a pleasure having you with us, and we hope to host you again soon.Best,Brent ParkerGeneral Manager