BBQ/picnic area

Reviews of Residence Inn by Marriott Springfield

3 out of 5
Residence Inn by Marriott Springfield
1303 E Kingsley St, Springfield, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 464 out of 695 reviews" "
Rating 8 - Good. 152 out of 695 reviews" "
Rating 6 - Okay. 43 out of 695 reviews" "
Rating 4 - Poor. 16 out of 695 reviews" "
Rating 2 - Terrible. 20 out of 695 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good and comfortable overnight stay!
Stayed 1 night in Apr 2024
Response from GM on 19 Apr 2024
Dear Lynn, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Marc Foreman, GM

10/10 Excellent

Paige

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely hotel. My only complaint is the bathroom. I have so many bruises on my shin and knees from hitting the toilet trying to get in the bathroom. My skinny dad complained too. Pocket doors with that space. Nice area to walk my pup. We watched Red Robins and Rabbits in the morning and evening. Great place for us to go explore Springfield and The Fantastic Caverns.
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Dear Paige, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Marc Foreman, GM

8/10 Good

Kari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from marc on 11 Apr 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Room was fine, but the hot tub was not available
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Dear Christopher, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Marc Foreman, GM

10/10 Excellent

Cindy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is excellent!!!!!!
Stayed 1 night in Apr 2024
Response from GM on 7 Apr 2024
Dear Cindy, We strive to provide excellent customer service, so I am thrilled that you recognized our efforts. Thank you for your business and we look forward to your return. Best, Marc Foreman, GM

10/10 Excellent

Lisa, Elgin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great!
Stayed 5 nights in Mar 2024
Response from GM on 7 Apr 2024
Dear Lisa, We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back. Best, Marc Foreman, GM

10/10 Excellent

Sarah, Chenoa

Travelled with family and small children, Travelled with group
We only stopped for the night on our way through but the room was clean and the breakfast was great. Just what we needed with 4 kids.
Stayed 1 night in Mar 2024
Response from GM on 4 Apr 2024
Dear Sarah, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Marc Foreman, GM

10/10 Excellent

Carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a great breakfast buffet and staff were incredible! Everything was very clean. Great stay!
Stayed 2 nights in Mar 2024
Response from GM on 2 Apr 2024
Dear Carolyn, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Residence Inn again soon. Best, Marc Foreman, GM

8/10 Good

Matt

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
We liked the food, staff, convenient location and the cleanliness of the room. Our 2 issues were the bathroom fan didn’t work, so after taking showers the room would fill with steam from the shower, and someone kept their dog in the bathroom and it tried scratching or digging its way out, because you could see the claw marks in the door trim. That was a little odd
Stayed 2 nights in Mar 2024
Response from GM on 1 Apr 2024
Dear Matt, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Marc Foreman, GM

10/10 Excellent

Carmen

Stayed 1 night in Mar 2024
Response from Marc on 30 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Very clean and friendly staff.
Stayed 2 nights in Mar 2024
Response from GM on 28 Mar 2024
Dear Rebecca, Offering clean accommodations and friendly service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Marc Foreman, GM

10/10 Excellent

Morrow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from marc on 25 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Jona

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from marc on 25 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

2/10 Terrible

Starr

Stayed 1 night in Mar 2024
Response from GM on 13 Apr 2024
Dear Starr, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Marc Foreman, GM

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024
Response from Marc on 24 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Khai

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Dear Khai, We LOVE to hear your stay was excellent; thanks for making our day! It was a pleasure to host you; please visit again soon. Best, Marc Foreman GM

10/10 Excellent

Candace

Liked: Amenities, property conditions & facilities
It was a very nice hotel.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Dear Candace, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Marc ForemanGM

6/10 Okay

BYRON

Travelled with family, Travelled with family and small children
Liked: Staff & service
NA
Stayed 1 night in Mar 2024
Response from marc on 21 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Mary Kathleen

Stayed 1 night in Mar 2024
Response from Marc on 6 Apr 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the continental breakfast and the cozy beds.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Rhonda, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our continental breakfast and cozy beds were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Marc Foreman GM

8/10 Good

Bethany, Kansas City

Liked: Staff & service, amenities, property conditions & facilities
It fit our family of 5 great.
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Bethany, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable and that we were well-suited for your family; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Marc Foreman GM

10/10 Excellent

Caraline

Stayed 1 night in Mar 2024
Response from Marc on 30 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Lovely room. Great place!
Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Dear Bradley, Thank you for taking the time to share your positive review. We are thrilled you had a top-notch experience with us. It was a pleasure to host you; we hope you will think of us should your travels bring you back to the area. Best, Marc Foreman GM

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so kind and helpful. The room was comfortable, and the location was close to everywhere we needed to be.
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Dear Amanda, It brings us immense joy to know that our guests are happy with their stay. We are thrilled to hear that you had a fantastic experience and enjoyed every aspect of your time at our Residence Inn. Thank you for taking the time to share this kind review. Please feel free to return anytime if you need our assistance. Best, Marc Foreman GM

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from marc on 6 Feb 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

4/10 Poor

Bethany

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff when we checked in was abrupt and rude. We were charged extra for parking but never asked if we even had a vehicle to park there(so this is just an extra charge it would be almost impossible to walk here).It isn't valet and there more than enough space unlike down town Chicago, L.A., or N.Y.C.The following day we asked for extra towels and blankets and had to give an in depth explanation as to why our family of 6 couldn’t use 3 towels and 2 blankets for all of us.The lady at the front desk was also very rude. The only poliet person we encountered during our stay was the lovely person during breakfast. They also had a huge leak in the lobby during our stay. As someone with celiacs they had yogurt, 2 kinds of individually wrapped cereral and fresh fruit that you can eat, possible eggs if you're willing to risk contamination. She couldnt tell me if the oats were gf or not so I stayed away from them.
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Bethany, Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner and for your frustrations with our parking fee. Additionally, I appreciate you sharing your interaction when requesting towels and blankets, as it will be instrumental in the training and education of our team members. Guest satisfaction is our highest priority, so I regret that we weren't able to deliver a more positive experience. Your feedback is welcome, and we appreciate you taking the time to share your review with us. Sincerely, Marc Foreman General Manager

8/10 Good

Woody

Stayed 1 night in Jan 2024
Response from marc on 21 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from marc on 22 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Patrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from marc on 22 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Paul T

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good with some issues
The room was clean and the service was terrific. Our only issues were mechanical, but there were multiple. Halfway through our week long stay the TV stopped working. It wouldn't get the apps (Netflix, Prime, etc). They spent about 2 hours working on it that evening and when they left the apps worked, but nothing else. The TV was not able to be fixed the next day either. They offered to change rooms, but we declined. We used a clothes washing machine and the spin cycle did not work, so the clothes were sopping wet. But they put them in the neighboring machine for free. And our toilet had a drip at the tank that left a small amount of water on the floor of the bathroom. We dried it up, but it eventually came back. Because of the quick and courteous service trying to rectify issues, we would probably stay again. They also removed our daily parking fee when requested, due to the TV issue (be sure to look at the fine print, there is a daily parking fee added to your bill as an incidental, not included in your Hotel.com payment. We were surprised when we saw it on the bill and requested it be removed due to the TV which they agreed to immediately.)
Stayed 6 nights in Jan 2024
Response from GM on 15 Jan 2024
Dear Paul T,We love hearing guests say that they would stay with us again! Thank you for your feedback and for giving us some areas of improvement. We strive to be the best hotel in the area, and our guests help us achieve that goal by sharing their thoughts about our hotel. Please find a reason to visit again soon.Best,Marc ForemanGeneral Manager

2/10 Terrible

Jeffery

Stayed 2 nights in Dec 2023
Response from marc on 14 Jan 2024
Thank you for taking time to let us know about your visit. Please accept my sincere apology that your stay was not to your satisfaction. I will share this with the team and we will strive to improve. We hope to serve you again. Sincere regards, Marc Foreman, C.H.A.General Manager

10/10 Excellent

Randi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Dear Randi,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Marc ForemanGeneral Manager

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from marc on 4 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Albert, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from marc on 4 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Jenny

Stayed 1 night in Dec 2023
Response from marc on 2 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Myrna

Stayed 2 nights in Dec 2023
Response from marc on 28 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Tyler

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from marc on 26 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from marc on 26 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and had all the amenities we needed. It was just missing hand lotion, which we got at the reception. Sorry friendly staff. Excellent breakfast options
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Brad,We are thrilled to hear that we provided you with a great stay overall. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Marc ForemanGeneral Manager

6/10 Okay

TODD

Business traveller
Stayed 1 night in Dec 2023
Response from marc on 19 Dec 2023
Thank you for taking time to let us know about your visit. I do apologize that your stay was not outstanding. I hope that you choose to visit again and that we have another opportunity to serve you. Safe travels and happy holidays.Marc Foreman, C.H.A.General Manager

10/10 Excellent

Melliah

Liked: Amenities
There was an absolutely outstanding young woman at the front desk helping my friend and I, which made staying at that hotel very welcoming!!!
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Dear Melliah,All compliments are welcome, but it is gratifying to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your kind review is appreciated and will be shared with the team. Please visit again soon!Best,Marc ForemanGeneral Manager

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023
Response from GM on 11 Jan 2024
Dear Angela,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Marc ForemanGeneral Manager

10/10 Excellent

Kwasi

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from marc on 18 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No housekeeping?
We drove down from northern Minnesota to stay while searching for a home and close to stay here because I’ve stayed at this Residence Inn 3 years ago and loved it. While it’s been updated since then, they must be having a staffing shortage, because they didn’t bother cleaning our room the entire 3 night stay. We had to keep calling for towels and trash bags. That’s enough to make me not want to stay here again.
Stayed 3 nights in Dec 2023
Response from GM on 13 Dec 2023
Dear Anonymous,Thank you for your continued patronage and your time in providing a review of your recent stay. We are pleased to offer housekeeping at your convenience upon request. I am very sorry if this was not communicated to you and regret the frustration we caused. We value you as our guests and hope to remain your hotel of choice when traveling to the area.Sincerely,Marc ForemanGeneral Manager

4/10 Poor

Kirk

Business traveller
Liked: Staff & service
Nickel and dime charges for parking.
I was billed an additional $3 for parking!? That’s not normal for a hotel of this caliber just annoying and unnecessary.
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Dear Kirk,Thank you for taking the time to write; I appreciate your honest feedback! We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future.Sincerely,Marc ForemanGeneral Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were shown true hospitality. Everyone was friendly and helpful. Thank you for a comfortable stay.
Stayed 2 nights in Dec 2023
Response from marc on 13 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Harold

Stayed 1 night in Dec 2023
Response from marc on 2 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

6/10 Okay

Jolene

Liked: Cleanliness, staff & service
The breakfast as quality as usual and the room upgrades from last year were nice. However, I thought the linens and bed pillows were less than quality. And I was very surprised when I was told there would be a $3 charge for parking.
Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Dear Jolene,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon.Sincerely,Marc ForemanGeneral Manager

10/10 Excellent

Tiffanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite must stay
The room was super clean and spacious. The breakfast was really good. The people running the breakfast made sure it stayed clean and stocked. Overall an amazing stay.
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Tiffanie,Whenever guests use the word "amazing" regarding their stay at our Residence Inn by Marriott, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Marc ForemanGeneral Manager

10/10 Excellent

Michaela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from marc on 13 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager