BBQ/picnic area

Reviews of Residence Inn by Marriott Springfield

3 out of 5
Residence Inn by Marriott Springfield
1303 E Kingsley St, Springfield, MO

Reviews

9.0

Wonderful

Rating 10 - Excellent. 450 out of 674 reviews" "
Rating 8 - Good. 149 out of 674 reviews" "
Rating 6 - Okay. 41 out of 674 reviews" "
Rating 4 - Poor. 15 out of 674 reviews" "
Rating 2 - Terrible. 19 out of 674 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Very clean and friendly staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Morrow

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from marc on 25 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Jona

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from marc on 25 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Kenneth

Stayed 1 night in Mar 2024
Response from Marc on 24 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Khai

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!
Stayed 1 night in Mar 2024
Response from GM on 23 Mar 2024
Dear Khai, We LOVE to hear your stay was excellent; thanks for making our day! It was a pleasure to host you; please visit again soon. Best, Marc Foreman GM

10/10 Excellent

Candace

Liked: Amenities, property conditions & facilities
It was a very nice hotel.
Stayed 1 night in Mar 2024
Response from GM on 22 Mar 2024
Dear Candace, Thank you for taking the time to share your positive review. We are delighted you enjoyed your stay! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Marc ForemanGM

6/10 Okay

BYRON

Travelled with family, Travelled with family and small children
Liked: Staff & service
NA
Stayed 1 night in Mar 2024
Response from marc on 21 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the continental breakfast and the cozy beds.
Stayed 1 night in Mar 2024
Response from GM on 12 Mar 2024
Dear Rhonda, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our continental breakfast and cozy beds were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Marc Foreman GM

8/10 Good

Bethany, Kansas City

Liked: Staff & service, amenities, property conditions & facilities
It fit our family of 5 great.
Stayed 2 nights in Mar 2024
Response from GM on 11 Mar 2024
Dear Bethany, We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable and that we were well-suited for your family; we work hard to provide a pleasant experience. We appreciate being a part of your trip! Best, Marc Foreman GM

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel. Lovely room. Great place!
Stayed 1 night in Feb 2024
Response from GM on 2 Mar 2024
Dear Bradley, Thank you for taking the time to share your positive review. We are thrilled you had a top-notch experience with us. It was a pleasure to host you; we hope you will think of us should your travels bring you back to the area. Best, Marc Foreman GM

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff were so kind and helpful. The room was comfortable, and the location was close to everywhere we needed to be.
Stayed 2 nights in Feb 2024
Response from GM on 13 Feb 2024
Dear Amanda, It brings us immense joy to know that our guests are happy with their stay. We are thrilled to hear that you had a fantastic experience and enjoyed every aspect of your time at our Residence Inn. Thank you for taking the time to share this kind review. Please feel free to return anytime if you need our assistance. Best, Marc Foreman GM

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from marc on 6 Feb 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

4/10 Poor

Bethany

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
The staff when we checked in was abrupt and rude. We were charged extra for parking but never asked if we even had a vehicle to park there(so this is just an extra charge it would be almost impossible to walk here).It isn't valet and there more than enough space unlike down town Chicago, L.A., or N.Y.C.The following day we asked for extra towels and blankets and had to give an in depth explanation as to why our family of 6 couldn’t use 3 towels and 2 blankets for all of us.The lady at the front desk was also very rude. The only poliet person we encountered during our stay was the lovely person during breakfast. They also had a huge leak in the lobby during our stay. As someone with celiacs they had yogurt, 2 kinds of individually wrapped cereral and fresh fruit that you can eat, possible eggs if you're willing to risk contamination. She couldnt tell me if the oats were gf or not so I stayed away from them.
Stayed 2 nights in Jan 2024
Response from GM on 29 Jan 2024
Dear Bethany, Please accept my sincere apology that you felt you were not treated in a friendly and welcoming manner and for your frustrations with our parking fee. Additionally, I appreciate you sharing your interaction when requesting towels and blankets, as it will be instrumental in the training and education of our team members. Guest satisfaction is our highest priority, so I regret that we weren't able to deliver a more positive experience. Your feedback is welcome, and we appreciate you taking the time to share your review with us. Sincerely, Marc Foreman General Manager

8/10 Good

Woody

Stayed 1 night in Jan 2024
Response from marc on 21 Mar 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Safe travels and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Randi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from GM on 11 Jan 2024
Dear Randi,Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage.Best,Marc ForemanGeneral Manager

10/10 Excellent

Albert, Scottsdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from marc on 4 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Jenny

Stayed 1 night in Dec 2023
Response from marc on 2 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Myrna

Stayed 2 nights in Dec 2023
Response from marc on 28 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Tyler

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from marc on 26 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from marc on 26 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Brad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and had all the amenities we needed. It was just missing hand lotion, which we got at the reception. Sorry friendly staff. Excellent breakfast options
Stayed 1 night in Dec 2023
Response from GM on 21 Dec 2023
Dear Brad,We are thrilled to hear that we provided you with a great stay overall. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return.Best,Marc ForemanGeneral Manager

6/10 Okay

TODD

Business traveller
Stayed 1 night in Dec 2023
Response from marc on 19 Dec 2023
Thank you for taking time to let us know about your visit. I do apologize that your stay was not outstanding. I hope that you choose to visit again and that we have another opportunity to serve you. Safe travels and happy holidays.Marc Foreman, C.H.A.General Manager

10/10 Excellent

Melliah

Liked: Amenities
There was an absolutely outstanding young woman at the front desk helping my friend and I, which made staying at that hotel very welcoming!!!
Stayed 1 night in Dec 2023
Response from GM on 19 Dec 2023
Dear Melliah,All compliments are welcome, but it is gratifying to hear you recognize our staff. They truly breathe warm hospitality into every aspect of our hotel and make it a great place to stay. Your kind review is appreciated and will be shared with the team. Please visit again soon!Best,Marc ForemanGeneral Manager

10/10 Excellent

Angela

Stayed 2 nights in Dec 2023
Response from GM on 11 Jan 2024
Dear Angela,We are delighted to hear that you enjoyed your stay with us! Thank you for your review, and we look forward to welcoming you back soon.Best,Marc ForemanGeneral Manager

10/10 Excellent

Kwasi

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from marc on 18 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
No housekeeping?
We drove down from northern Minnesota to stay while searching for a home and close to stay here because I’ve stayed at this Residence Inn 3 years ago and loved it. While it’s been updated since then, they must be having a staffing shortage, because they didn’t bother cleaning our room the entire 3 night stay. We had to keep calling for towels and trash bags. That’s enough to make me not want to stay here again.
Stayed 3 nights in Dec 2023
Response from GM on 13 Dec 2023
Dear Anonymous,Thank you for your continued patronage and your time in providing a review of your recent stay. We are pleased to offer housekeeping at your convenience upon request. I am very sorry if this was not communicated to you and regret the frustration we caused. We value you as our guests and hope to remain your hotel of choice when traveling to the area.Sincerely,Marc ForemanGeneral Manager

4/10 Poor

Kirk

Business traveller
Liked: Staff & service
Nickel and dime charges for parking.
I was billed an additional $3 for parking!? That’s not normal for a hotel of this caliber just annoying and unnecessary.
Stayed 1 night in Dec 2023
Response from GM on 13 Dec 2023
Dear Kirk,Thank you for taking the time to write; I appreciate your honest feedback! We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. As our valued guest, I hope that you will allow us the opportunity to host you again in the future.Sincerely,Marc ForemanGeneral Manager

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We were shown true hospitality. Everyone was friendly and helpful. Thank you for a comfortable stay.
Stayed 2 nights in Dec 2023
Response from marc on 13 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Harold

Stayed 1 night in Dec 2023
Response from marc on 2 Jan 2024
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

6/10 Okay

Jolene

Liked: Cleanliness, staff & service
The breakfast as quality as usual and the room upgrades from last year were nice. However, I thought the linens and bed pillows were less than quality. And I was very surprised when I was told there would be a $3 charge for parking.
Stayed 1 night in Dec 2023
Response from GM on 5 Dec 2023
Dear Jolene,We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon.Sincerely,Marc ForemanGeneral Manager

10/10 Excellent

Tiffanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A definite must stay
The room was super clean and spacious. The breakfast was really good. The people running the breakfast made sure it stayed clean and stocked. Overall an amazing stay.
Stayed 2 nights in Dec 2023
Response from GM on 5 Dec 2023
Dear Tiffanie,Whenever guests use the word "amazing" regarding their stay at our Residence Inn by Marriott, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Marc ForemanGeneral Manager

10/10 Excellent

Michaela

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from marc on 13 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We will be back!
This is a beautiful place to stay. Conveniently located, friendly staff, good breakfast, great accommodations! Perfect for what we needed. Very clean! Will definitely stay again!
Stayed 2 nights in Nov 2023
Response from GM on 5 Dec 2023
Dear Stephanie,This is what we LOVE to hear; thank you for making our day! Our team strives to provide an exceptional experience all around, and it's great to know it made a difference! It was a pleasure to host you, and we hope you will find a reason to visit again soon.Best,Marc ForemanGeneral Manager

4/10 Poor

Troy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff was friendly but room was not good. Bed was broken down and the shower door kept rolling open. Definitely not worth over 200 a night.
Stayed 1 night in Nov 2023
Response from GM on 30 Nov 2023
Dear Troy,We appreciate you leaving us a review of your stay. We are sorry that you did not experience the value and accommodations you should expect from our hotel. Whenever your travels bring you back to our area, we hope to be able to impress you on a future getaway.Sincerely,Marc ForemanGeneral Manager

10/10 Excellent

Kristina Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff, comfort of room, location, breakfast bar, Everything was perfect
Stayed 3 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Kristina Maria,Whenever guests use the word "perfect" regarding their stay at our hotel, we are all ears! Thank you so much for your business and for taking time out of your day to let the team know how much you enjoyed your time with us. Please come back soon.Best,Marc ForemanGeneral Manager

10/10 Excellent

Cindy

Stayed 4 nights in Nov 2023
Response from marc on 18 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Faith

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The balcony was my favorite. Sipping coffee and watching the sunrise was beautiful. Only Con was the coffee wasn’t my kinda strong (I’m from texas everything is bigger and bolder LOL) kidding!! I just made that joke with my fiancé and he thought it was hilarious.
Stayed 4 nights in Nov 2023
Response from GM on 28 Nov 2023
Dear Faith,On behalf of the entire hotel team, I want to thank you for sharing your experience at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Best,Marc ForemanGeneral Manager

10/10 Excellent

Tammy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Dear Tammy,We are grateful for your kind rating. It thrills us to know that our team had a positive impact on your stay. It was a pleasure to have you as a guest, and we look forward to welcoming you back.Best,Marc ForemanGeneral Manager

10/10 Excellent

Kristin

Stayed 4 nights in Nov 2023
Response from marc on 13 Dec 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from marc on 29 Nov 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from marc on 20 Nov 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from marc on 14 Nov 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed my stay!!
Our stay was very nice! The room was very clean and neat. Kind notes left by staff was really nice. The breakfast was fantastic! Thank you!!
Stayed 2 nights in Nov 2023
Response from GM on 10 Nov 2023
Dear Anonymous,It is wonderful to hear that you had a great experience at our hotel! We take pride in the details and are thrilled to know they made for a great stay! On behalf of the entire team, thank you for being our guest, and please visit again soon!Best,Marc ForemanGeneral Manager

10/10 Excellent

Patsy

Stayed 1 night in Oct 2023
Response from marc on 31 Oct 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Sara

Stayed 1 night in Oct 2023
Response from marc on 20 Nov 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Jenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought it was very nice hotel, could use some updating outside but would definitely stay here again
Stayed 3 nights in Oct 2023
Response from GM on 29 Oct 2023
Dear Jenna,We are humbled to know you would choose us again! Thank you so much for your patronage and for your time reviewing our hotel. We enjoyed having you as our guest, and we hope you will find a reason to visit soon.Best,Marc ForemanGeneral Manager

10/10 Excellent

Alexander

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2023
Response from GM on 29 Oct 2023
Dear Alexander,We appreciate your review; I am delighted to hear you enjoyed your stay! Thank you for allowing us to be a part of your travels; we hope you will visit us again soon.Best,Marc ForemanGeneral Manager

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Marc on 23 Oct 2023
Thank you so much for taking time to let us know about your visit. I’m so glad that you enjoyed your stay. We hope to see you again very soon. Stay safe and best regards, Marc Foreman, C.H.A. General Manager

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing! They were very nice and courteous. Thank you for a wonderful stay!
Stayed 1 night in Oct 2023
Response from GM on 23 Oct 2023
Dear Karla,I can assure you that the pleasure of your stay at our Residence Inn by Marriott was all ours! Thank you so very much for letting our staff, as well as other travelers, know that your experience was great across the board. We appreciate your praise and look forward to your next visit.Best,Marc ForemanGeneral Manager

6/10 Okay

Verified traveller

Travelled with family
Horrible pull out mattress
The mattress in the pull out sofa was terrible .
Stayed 2 nights in Oct 2023
Response from GM on 22 Oct 2023
Dear Anonymous,Thank you for choosing to stay with us and for your time providing a review. Your comfort is our absolute highest priority, and I regret that we left you less than completely satisfied. Your feedback is appreciated and will be reviewed by our team as we continually monitor and strive to enhance our guest experience. We hope to have another opportunity to provide a comfortable and enjoyable stay.Sincerely,Marc ForemanGeneral Manager