Lobby
Check availability

Reviews of DoubleTree by Hilton Springfield

4 out of 5
DoubleTree by Hilton Springfield
2431 N Glenstone Ave, Springfield, MO

Reviews

8.8

Excellent

Rating 10 - Excellent. 609 out of 1000 reviews" "
Rating 8 - Good. 227 out of 1000 reviews" "
Rating 6 - Okay. 76 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 36 out of 1000 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

SARA

Travelled with family
Disliked: Amenities, property conditions & facilities
Interior of rooms very outdated. Bathroom ceilings horrible. No counter space for bathroom. The rooms did not have any usb ports to charge devices.
Stayed 1 night in Mar 2024
Response from Dodge on 2 Apr 2024
We are sorry to hear about your stay. I know it does nothing for you now but we are getting ready for our remodel which will fix a lot of things that you listed. Thank you for staying with us!

10/10 Excellent

Eli & Lori

Travelled with family
It was a pleasant stay. The rooms need a little bit of updates but the cleanliness and appearance were great.
Stayed 1 night in Mar 2024
Response from Dodge on 31 Mar 2024
Thank you for the great review, we are excited to get our remodel later this year!

10/10 Excellent

Amoriah

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Dodge on 22 Mar 2024
Thank you for the 5/5!

4/10 Poor

Yazmin

Liked: Staff & service, property conditions & facilities
Picked the wrong nights to stay in. It was a wrestling team there so all the kids were running nonstop close to midnight. I paid almost $500 for two night it definitely was not worth my money. The food at the restaurant inside was so disgusting I didn’t even touch my food after one bite!! I would love my money back honestly. But I would definitely not stay there again. Staff never asked at check out if I liked it. I did get text from the housekeeping which was nice but the lady that did go to my room was a bit weird because she made comments about the room. Which I wasn’t very comfortable with. The fact that I had trash in the trash can seemed to bug her ??? Which made me very uncomfortable. The lady that did text me asked about how they can make my stay more comfortable but honestly I don’t think k it was in their control for the kids. But it would’ve been nice for them to let the kids know not to run around!
Stayed 2 nights in Mar 2024
Response from Dodge on 22 Mar 2024
We are sorry to hear about the issues that you had with your stay. There are definitely some things in this review that our team needs to work on and we will do our best to make this adjustments. Thank you!

10/10 Excellent

Sharon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean property in a noisy area of Springfield. Lots of sirens throughout the (Saturday) evening. Very convenient location for our needs. Super friendly staff.
Stayed 1 night in Mar 2024
Response from Dodge on 22 Mar 2024
Thank you for the compliments. We are sorry to hear that you had issues with the sirens throughout your stay. Have a great weekend. Thanks!

8/10 Good

Nicole

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Dodge on 22 Mar 2024
Thank you for the 4/5!

8/10 Good

Nick

Stayed 1 night in Feb 2024
Response from Dodge on 22 Mar 2024
Thank you for the 4/5!

10/10 Excellent

lauren

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was prolly the best hotel we stayed at and we travel for wrestling. I loved everything about it.
Stayed 1 night in Feb 2024
Response from Dodge on 22 Mar 2024
Thank you for the great review we were happy to have you!Thanks!

10/10 Excellent

Teresa

Travelled with family
Nice place. Could use a little updating.
Stayed 1 night in Feb 2024
Response from Dodge on 22 Mar 2024
Thank you for the 5/5 we are in the works of getting the property updated and we are all very excited about it!Thanks!

2/10 Terrible

Ameena, Coppell

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked through Expedia rate was $104 was charged $219 even thu I applied my one key Expedia cash of $50 . Very unhappy 🙁
Stayed 1 night in Jan 2024
Response from Dodge on 22 Mar 2024
We are so sorry to hear about your issue with billing. Please reach out to us so that we can make this right. Thanks!

6/10 Okay

Paula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Clean but needs to be upgraded
Stayed 1 night in Jan 2024

10/10 Excellent

Christopher

Travelled with partner
Staff was incredibly helpful and friendly. One negative comment is that the room did not have cell phone charging connections. Nonetheless I would certainly return to this hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Steve

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front
Stayed 1 night in Dec 2023
Response from Dodge on 22 Mar 2024
Sorry to hear about the poor experience you had. Please let us know what we can improve on!Thanks!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Dec 2023

10/10 Excellent

may

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
I like this hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place..
Hilton never disappoints. The Doubletree is our go to place to stay. It’s always clean, the staff is always very helpful, kind and great at their job. Beds are so comfortable. I have nothing bad at all to say. We will be back.
Stayed 1 night in Nov 2023

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Breakfast was Excellent with GREAT SERVICE and GOOD VARIETY OF CHOICES! The Restaurant for lunch and dinner SURPASSED MY EXPECTATIONS! The Food was DELICIOUS and The Presentation was OUTSTANDING with Creative Menu Items!!! The room and bed was Very Comfortable and the Staff and Security were a Plus!!
Stayed 2 nights in Oct 2023

10/10 Excellent

Donna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, delicious breakfast, clean, clean, clean!! Loved our stay!
Stayed 1 night in Oct 2023

8/10 Good

Lakesha

Travelled with family
Liked: Cleanliness, property conditions & facilities
No mini frig in room
Stayed 1 night in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great.... except for pillows
Only bad thing was the pillows suck. Very thin. Other than that everything was great
Stayed 1 night in Oct 2023

6/10 Okay

Kristin

Liked: Cleanliness, property conditions & facilities
Asked for early check in and got there and was told I’d have to wait more than an hour as the room wasn’t ready. Then when I got to the room it was 58 degrees, just as cold as outside! Ridiculous. The room was clean and large so no issue there. The elevator was operated by using a room card which I liked for added security. The bed was extremely lumpy and uncomfortable. Check out was at noon and housekeeping came and kept knocking on the door from 9 o’clock until 11:30 when we left. No one to print final receipt at front desk either so had to leave the key cards on the desk.
Stayed 1 night in Oct 2023
Response from DoubleTree on 20 Oct 2023
Hello Kristin, We are sorry to hear that your stay was not outstanding. We appreciate your feedback and hope to improve from your previous stay.

10/10 Excellent

PAMELA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Malorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was very nice with nice staff. The area is not the greatest.
Stayed 2 nights in Oct 2023
Response from DoubleTree on 20 Oct 2023
Hello Malorie, Thank you for your feedback and we hope to see you in the near future!

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
How professional the staff was and the check in expediency. Great experience far better than my prior at other hotel chains
Stayed 1 night in Oct 2023

10/10 Excellent

BRANDON MARK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Terri

Stayed 1 night in Sep 2023

8/10 Good

Aimee

Stayed 2 nights in Sep 2023

8/10 Good

Shanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was in a good location and very clean. I didn't like that the indoor pool did not have a heater so my child couldn't swim
Stayed 2 nights in Sep 2023

8/10 Good

Lynn

It is in a perfect spot
Stayed 2 nights in Sep 2023

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

DeAnna

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great!! Easy access to highway 44 and plenty of restaurants to choose from.
Stayed 1 night in Aug 2023

10/10 Excellent

Margens

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were on a cross country road trip and stopped here for one night. Houlihan’s restaurant is in the lobby which was super convenient because we were so tired. Beautiful sunrise from our room on an upper floor. Staff super helpful and friendly at the front desk. We would stay here again.
Stayed 1 night in Aug 2023
Response from DoubleTree on 11 Aug 2023
Thank you for taking a moment to share your experience. I am happy to hear you found Houlihan's and our staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

8/10 Good

Sam

Liked: Cleanliness
No cookie
Stayed 1 night in Aug 2023

10/10 Excellent

lori, AUSTIN

Travelled with partner
Liked: Cleanliness, staff & service
Needs some serious updating. At the minimum, they should replace toilets that barely flush
Stayed 1 night in Aug 2023
Response from DoubleTree on 8 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. We are happy to announce that we will be undergoing renovations of our guest rooms this winter! We hope you are able to stay with us once it is complete.

10/10 Excellent

Tina

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel
Stayed 4 nights in Jun 2023

10/10 Excellent

karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2023

8/10 Good

Kimberly

The comforter was very dirty
Stayed 2 nights in Jul 2023
Response from DoubleTree on 8 Aug 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Roxan

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
It was a lovely stay. However, the temperature in the room was too hot. I tried to adjust the temperature several times on the thermostat with no results. When I departed yesterday morning, I went to the front desk to inform you. A mature woman was behind the desk. She never raised her eyes to look at me, didn’t greet me in anyway & mumbled something inaudible. I walked out knowing she wasn’t going to do a darn thing about it. Otherwise…perfect. Thank you!
Stayed 1 night in Jul 2023
Response from DoubleTree on 11 Jul 2023
Hello Roxan, Thank you for taking the time to share your experience, we appreciate your feedback. We are sorry to hear that you were not greeted with a smile. At the DoubleTree we pride ourselves in outstanding customer service and we hope that we get the chance to show that to you!

10/10 Excellent

Lorrell

Liked: Cleanliness, staff & service, property conditions & facilities
Kind staff, clean room, and comfortable beds.
Stayed 1 night in Jul 2023
Response from DoubleTree on 11 Jul 2023
Hello! We appreciate your kind words and happy to hear you enjoyed your stay:) We hope to see you in the near future!

10/10 Excellent

Lora, Grand Prairie

Stayed 1 night in Jul 2023

6/10 Okay

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was shocked room didn’t include microwave and mini fridge. Indoor pool area was miserably hot and pool bottom cut up the kids feet. Tile around indoor and outdoor pool was hazardous, so slippery, difficult to walk across without losing balance.
Stayed 3 nights in Jun 2023
Response from DoubleTree on 1 Jul 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. At DoubleTree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay. Rooms clean and staff friendly.
Stayed 1 night in Jun 2023
Response from DoubleTree on 1 Jul 2023
Thank you for taking a moment to share your experience. I am happy to hear you found the rooms and staff to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

4/10 Poor

Alex

Stayed 1 night in Jun 2023

2/10 Terrible

Ersid

Disliked: Cleanliness, staff & service
I haven’t even checked in there’s a huge line how come the email got sent before checking in
Stayed 1 night in Jun 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and good location
Stayed 1 night in Jun 2023

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023