Indoor pool, a heated pool

Reviews of Baymont by Wyndham Springfield South Hwy 65

2.5 out of 5
Baymont by Wyndham Springfield South Hwy 65
3343 E Battlefield St, Springfield, MO

Reviews

7.6

Good

Rating 10 - Excellent. 385 out of 1020 reviews" "
Rating 8 - Good. 294 out of 1020 reviews" "
Rating 6 - Okay. 167 out of 1020 reviews" "
Rating 4 - Poor. 84 out of 1020 reviews" "
Rating 2 - Terrible. 90 out of 1020 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Stefan,We are delighted to hear that you had a pleasant stay at our hotel. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

2/10 Terrible

Briea

Disliked: Staff & service
Terrible
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Hello Briea,We are sorry to hear that your stay did not meet your expectations. Your feedback is valuable to us, and we will address any areas needing improvement. Thank you for bringing your concerns to our attention.

8/10 Good

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Jasmine,We value your feedback regarding cleanliness and will address this with our team for further improvement. Thank you for bringing this to our attention.

10/10 Excellent

Lanetta

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
was a great stay
Stayed 2 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Lanetta,We are delighted to hear that you enjoyed your stay with us. If you have any further feedback or would like to share more about your experience, please do not hesitate to contact our management team directly. We appreciate your support and hope to welcome you back in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, rooms were clean, and my kids had a lot of fun swimming
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Mary,We are delighted to hear that you enjoyed the friendly staff, clean rooms, and fun swimming facilities during your stay. Your positive feedback is truly appreciated, and we hope to welcome you back again soon for another enjoyable experience.

10/10 Excellent

MARIA

Liked: Cleanliness, amenities
Staff very friendly
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello MARIA,We are delighted to hear such positive feedback about our team. It is always our aim to provide a welcoming and pleasant experience for our guests. Thank you for acknowledging our staff's efforts in making your stay enjoyable.

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Kids enjoyed the pool
Stayed 2 nights in Mar 2024
Response from Manager on 24 Mar 2024
Hello Linda,We are delighted to hear that your kids had a great time at our pool during your stay. It's always wonderful to know that our guests, especially the little ones, were able to make the most of our amenities. Hopefully, this positive experience will bring you back to our hotel for another enjoyable stay.

8/10 Good

Debra

Travelled with family
Liked: Cleanliness, staff & service, amenities
Enjoyed our 4 night stay. Fast action from maintenance replacing a heater not working. Breakfast selection was good. Needs updating.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Debra,Thank you for choosing to stay with us and for taking the time to share your feedback. We're glad to hear that you enjoyed your stay and appreciated our prompt maintenance service. Your comments on the breakfast selection and areas for improvement are duly noted. We strive to continuously enhance our facilities to ensure a comfortable experience for all our guests.

10/10 Excellent

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 22 Mar 2024
Hello Brittany,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back in the future.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great, wish the pool would have been warm enough to swim in but the hot tub was great. Big comfy bed with plenty of pillows, quiet and comfy. Breakfast had great selection
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Sarah,We are delighted to hear that you enjoyed your stay with us and found the hot tub and amenities satisfactory. Your comfort is important to us, and we appreciate your feedback regarding the pool temperature. We strive to provide a relaxing environment for all guests and are pleased you found the bed and breakfast to your liking. Thank you for your kind review!

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was convenient. Parking was tight when all people staying were there at night.
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello James, We appreciate your feedback on our convenient location. Rest assured we will take your comments into consideration for future improvements. For any further concerns, please don't hesitate to contact our management team directly.

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Highway. Room was spacious. Could have used another easy chair to relax in..only had one. It was hard to watch TV from the bed. Some patrons were loud on the second floor over us after midnight. There were a large amount of teenagers staying because of spring break.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello James, Thank you for taking the time to share your feedback with us. We appreciate your positive comments on our spacious rooms. We will take note of your suggestion regarding the easy chair in the room. Rest assured, we will address your concerns with the noise levels and ensure all guests enjoy a peaceful stay. We hope you will consider staying with us again in the future.

4/10 Poor

Valerie

Disliked: Staff & service
Person doing check in wasn’t very knowledgeable or friendly. Very disappointed to know the pool was “closed” but only hot tub was running because it’s truly only reason I booked this hotel.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Valerie, We regret to hear about your experience and appreciate your feedback. We strive to provide excellent service and will address your concerns with our team. We hope you will consider staying with us again in the future for a more enjoyable stay.

4/10 Poor

Kari

Travelled with group
Disliked: Cleanliness, property conditions & facilities
This motel needs a renovation. The mattresses are terrible and the shower made an ear-piercing sound when on. There is hardly any insulation so it was noisy, too. I don’t recommend staying here.
Stayed 2 nights in Feb 2024
Response from Manager on 7 Mar 2024
Hello Kari, We appreciate your feedback and apologize for any inconvenience you experienced. Guest satisfaction is important to us, and we will share your comments with our team for review and improvement purposes. Thank you for bringing these issues to our attention.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 7 Mar 2024
Hello Amanda,We're thrilled to hear you had a wonderful stay with us! If you have any feedback to share, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon!

6/10 Okay

Debbie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1i1 didn
Stayed 2 nights in Mar 2024
Response from Manager on 9 Mar 2024
Hello Debbie,We are sorry to hear that your experience did not meet expectations. Your feedback is valuable to us and will be shared with the team for improvement. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Donald

Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Donald,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Frank

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This property added a fraudulent, non approved charge on one of our parties rooms. There was a charge for a Meeting room usage. Our group was in the room for less than an hour playing cards and left the room when asked by a hotel employee. At NO TIME was anyone informed of a charge for use of the room and NO SIGN outside stating a room charge. When asked the front desk employee stated that it was used and cost per hour and refused to take it off. When I asked for documentation showing how the meeting room was charged all he could produce was a sheet that listed the rental for the room for the whole day, half day, or "regulars". NOTHING about hourly charges. They also would not give us the names of the employee who added the charge or the managers name to contact. I would advise not staying in this hotel unless you want to get ripped off!
Stayed 2 nights in Mar 2024
Response from Manager on 5 Mar 2024
Hello Frank,We regret to hear about the misunderstanding regarding the meeting room charge. It is our standard procedure to inform guests of any additional fees for room usage. We encourage guests to reach out to our management team for a thorough review of the incident and further clarification on the charges applied. Your feedback is valuable to us as we strive to improve our services for all our guests' satisfaction.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 6 Mar 2024
Hello Roger,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

8/10 Good

Shirley

Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Shirley,We appreciate you choosing our hotel for your stay! Should you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another enjoyable experience!

2/10 Terrible

Jesse

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was excited about staying there initially. The girl at the front was extremely rude and wanted me to pay a "deposit" even though I bought insurance. No refund and I'm never using expedia again condescending this experience and the last stay. Staff should not treat customers differently because they have tattoos. She kept calling me "hun". I'm old and am a successfuil adult, I deserve to be called "sir".I refused to stay.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Jesse, We apologize for any inconvenience caused during your stay. We value all our guests and aim to provide excellent service to everyone. We encourage feedback to improve our services and will address this matter with the team accordingly. Thank you for bringing this to our attention.

8/10 Good

Amy

Travelled with family
The hot breakfast was wonderful, the pool water was clear and the rooms were comfortable.
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Amy,We are delighted to hear that you enjoyed our hot breakfast, pool, and comfortable rooms during your stay. Your feedback is highly appreciated as we strive to provide a pleasant experience for all our guests. If there are any future concerns or feedback you would like to share, please don't hesitate to reach out to us directly.

4/10 Poor

Ahmed

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Ahmed, We're sorry to hear you did not fully enjoy your stay with us. Please feel free to reach out to our team with any specific feedback from your experience so we can address any issues accordingly.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was updated and in good condition. The pool was clean and the hot breakfast was very good. We would stay here again.
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Amy,We are delighted to hear that you enjoyed our updated facilities, clean pool, and delicious breakfast. Your satisfaction is our priority, and we look forward to welcoming you back in the future.

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Steve,We are thrilled to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon!

8/10 Good

Beckie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 17 Feb 2024
Hello Beckie,We appreciate you choosing to stay with us! Please feel free to share any feedback with us directly so we can make your next visit even more enjoyable.

10/10 Excellent

ROGELIO

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay very comfortable and the maintenance personal are great
Stayed 5 nights in Feb 2024
Response from Manager on 16 Feb 2024
Hello ROGELIO,Thank you for staying with us and for your positive feedback regarding our comfortable accommodations. It's wonderful to hear that our maintenance staff provided excellent service during your stay. We appreciate your kind words and hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked to be an older facility but was updated accordingly. I would recommend and stay here again. No one at front desk when I checked out.
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Doug, Thank you for choosing our hotel for your stay. We're glad to hear that you found our updated facility to your liking and that you would recommend us. We apologize for any inconvenience you experienced with the front desk during your check-out. We appreciate your feedback and will take it into consideration for improvement.

10/10 Excellent

Ananda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. The staff was friendly and easy to deal with. The pool was nice and warm for February swimming. The coffee was good. If I need a hotel in this area again, I will stay here.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Ananda,Thank you for your glowing review! We are thrilled to hear that you found our rooms clean and comfortable and that our staff provided excellent service. It's wonderful to know that you enjoyed our warm pool and the quality of our coffee. We would love to welcome you back whenever you're in the area again!

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will stay here again. Very nice . Our bed was comfortable. Our room was clean and it was quiet.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Emma,Thank you for your kind words! We're thrilled to hear that you enjoyed your stay with us. It's great to know that you found the bed comfortable, the room clean, and the atmosphere quiet. We look forward to welcoming you back in the future.

8/10 Good

Jennifer

Good
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Jennifer,Thank you for choosing our hotel for your recent stay. We apologize for any inconveniences you may have experienced during your time with us. We appreciate your feedback and will use it to continually improve our services. If you have any further concerns, we encourage you to reach out to our management team directly.

10/10 Excellent

Amanda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Last hotel I stayed at the night prior was horrible. Not clean. Broken furniture. I chose this one for my second night in town and I’m sooo pleased with everything. When I got to the room I got a call from the front desk about 10 minutes after I settled in making sure everything was satisfactory and if I need them to bring anything.
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Amanda, Thank you for choosing our hotel for your stay and for taking the time to share your feedback! We're glad to hear that you had a great experience with us. Our team strives to provide a clean and comfortable environment for all our guests. It's great to know that our proactive approach to guest satisfaction left a positive impression on you. We hope to have the pleasure of welcoming you back on future visits.

8/10 Good

Isaiah, Grants pass

Liked: Cleanliness, staff & service, property conditions & facilities
Alls well
Stayed 1 night in Feb 2024
Response from Manager on 8 Feb 2024
Hello Isaiah,Thank you for taking the time to share your feedback with us. We're delighted to hear that your experience at our hotel was satisfactory. Should you have any future inquiries or require assistance, please don't hesitate to reach out.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
It felt safe there.
Stayed 3 nights in Feb 2024
Response from Manager on 8 Feb 2024
Hello Paul,We are glad to hear that you felt safe during your stay at our hotel. The safety and security of our guests is of utmost importance to us. Thank you for choosing our hotel and we hope to welcome you back in the future.

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Tracy,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Jane

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Jane, We're sorry to hear that you did not fully enjoy your stay with us. Please feel free to contact us directly with any specific feedback you may have, so we can address any concerns you encountered.

8/10 Good

Jonathan

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Jonathan, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you may have from your recent visit. We value your input and would love the opportunity to address any concerns you may have had.

10/10 Excellent

Melissa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, family friendly
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Hello Melissa,Thank you for your positive feedback on our clean and family-friendly environment. We appreciate your kind words and are delighted to know that you had a pleasant stay with us. We value your satisfaction and hope to welcome you back in the future for another enjoyable experience.

2/10 Terrible

Tarec

Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely the worst Hotel stay. The room smelled very awful and was unclean and the pool water was very dirty and itched my skin. I would not recommend!!!!
Stayed 8 nights in Jan 2024
Response from Manager on 2 Feb 2024
Hello Tarec,Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We will address the concerns raised regarding the room cleanliness and pool water quality with our maintenance team. Our goal is to provide a clean and comfortable environment for all our guests, and we appreciate your valuable input.

8/10 Good

Edie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine, but they still knocked on the door with the do disturb sign out
Stayed 2 nights in Jan 2024
Response from Manager on 31 Jan 2024
Hello Edie, Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced with the housekeeping staff. We take your comments seriously and will address this with our team to ensure it doesn't happen again. We appreciate your understanding and hope to welcome you back for a more seamless stay in the future.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thi property had the best breakfast I have seen. They had everything including a staff member keeping everything clean and refilled. There is also a hot tub and the pool was warm enough to go in and stay in. Some construction in pool area but it was open. Got in hot tub twice.
Stayed 1 night in Jan 2024
Response from Manager on 1 Feb 2024
Hello Patricia,Thank you for sharing your positive breakfast experience and for appreciating our attentive staff. We're glad you enjoyed our hot tub and the warm pool. We apologize for any inconvenience caused by the construction in the pool area, but we're glad it didn't hinder your stay. We hope to welcome you back in the future for another enjoyable experience.

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for the price
Stayed 2 nights in Jan 2024
Response from Manager on 30 Jan 2024
Hello Tara,We appreciate your feedback and are glad to hear that you found our hotel to be good value for money. We strive to offer competitive rates while maintaining a high level of service. We hope you had an enjoyable stay with us and we value your patronage.

10/10 Excellent

Leigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay like always.
Stayed 1 night in Jan 2024
Response from Manager on 30 Jan 2024
Hello Leigh,Thank you for your continued loyalty to our hotel. We appreciate your positive feedback and are thrilled to hear that your stay was enjoyable. We strive to provide exceptional experiences for all our guests, and we hope to welcome you back in the future for another great stay.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is convenient to US 65. Exit from the property is a little cumbersome. It is in a high traffic area of Springfield. It is some distance from most of the dining on the south side of Springfield.
Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Chris,Thank you for sharing your feedback with us. We appreciate your comments regarding the location of our property. We understand that the exit may be a bit cumbersome for some guests and apologize for any inconvenience caused. While our hotel is located in a high traffic area, it provides easy access to various attractions. We hope you had a comfortable stay overall and appreciate your review.

6/10 Okay

Rhonda

Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Manager on 27 Jan 2024
Hello Rhonda,We appreciate you taking the time to rate our hotel. If there is anything specific you would like to share about your stay, we encourage you to reach out to us directly. We value your feedback and would like to address any issues you may have experienced.

6/10 Okay

Matthew, Springfield

Stayed 1 night in Jan 2024
Response from Manager on 14 Feb 2024
Hello Matthew, Thank you for choosing our hotel for your stay. We hope you enjoyed your time with us. If you have any feedback or suggestions, please feel free to reach out to us directly. We value your input and would love to hear from you.

8/10 Good

Branden

Liked: Cleanliness
Disliked: Staff & service
Property was decent staff was unfriendly
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Branden, Thank you for sharing your feedback with us. We regret to hear that you found our staff to be unfriendly during your stay. Our team typically receives positive reviews for their hospitality, so we apologize for any lapse in service. If there is anything specific you would like us to address, please do not hesitate to reach out to our management team directly.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello John,Thank you for sharing this rating, and we welcome you to visit us again anytime!

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, nice amenities, great value, good continental breakfast, was a great choice for a relaxing evening.
Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Rachel,Thank you for choosing our hotel for your stay! We're thrilled to hear that you found our property clean, with nice amenities and great value. It's wonderful that you enjoyed our continental breakfast and had a relaxing evening. We hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!
Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Kimberly,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our priority and we appreciate your kind words. We hope to welcome you back in the future for another wonderful experience.