Desk, blackout curtains, soundproofing, iron/ironing board
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Reviews of Microtel Inn & Suites by Wyndham Southern Pines / Pinehurst

2 out of 5
Microtel Inn & Suites by Wyndham Southern Pines / Pinehurst
205 Windstar Pl, Southern Pines, NC

Reviews

7.6

Good

Rating 10 - Excellent. 264 out of 854 reviews" "
Rating 8 - Good. 291 out of 854 reviews" "
Rating 6 - Okay. 158 out of 854 reviews" "
Rating 4 - Poor. 96 out of 854 reviews" "
Rating 2 - Terrible. 45 out of 854 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carolyn, Leesburg

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Microtel allows dogs & they were everywhere.......
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very clean and spacious. The room was small and comfortable. The bed and pillows were clean and comfortable too. All in all it was a great experience
Stayed 2 nights in Mar 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like new or redone up to date. Decor is excellent. Price was good. Staff when checking in at 7pm went out of her way to accommodate my needs. Next morning staff were not quite as accommodating or friendly. Very comfortable bed. Excellent stay, highly recommend.
Stayed 1 night in Feb 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Ty
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023

6/10 Okay

Emily

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Dec 2023

2/10 Terrible

Amy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Horrible. Dirty, outdated.
The hotel is filthy and outdated. The outlets in the room were so old a plug wouldn’t stay in them, useless. There’s no USB outlets for charging. There’s a continental breakfast, with two items that need to be heated in a microwave. No instructions for how long, and the staff don’t know and didn’t care.
Stayed 2 nights in Dec 2023

4/10 Poor

Martin

Absolutely no housekeeping for a 5 night stay! No changing of towels nor bedding. Sink stopped up for days & walls so thin, I heard every word of the hour long argument next room
Stayed 5 nights in Nov 2023

6/10 Okay

Jane

Stayed 1 night in Nov 2023

6/10 Okay

Lisa

Travelled with family
Liked: Staff & service, property conditions & facilities
The Noise Level was disturbing 😳 you could literally here footsteps 👣 🙄 over our head for two night felt like they were coming through the ceiling and noise coming from right next door
Stayed 2 nights in Nov 2023

10/10 Excellent

Abigayle

Travelled with partner
Liked: Staff & service
the staff is always amazing when we stay here! They are always so kind and accommodating! The rooms bathroom was a bit dirty(hair from previous guest in shower and bathroom floor.
Stayed 2 nights in Nov 2023

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Helpful staff. The wife felt the bed was uncomfortable. I slept OK.
Stayed 1 night in Oct 2023

10/10 Excellent

Enoch

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities
The bed was really comfortable, and the hotel was very quiet. There was hole in the wall in the bathroom where someone must have slammed the bathroom door open. There were renovations going on so there are improvements happening at the property.
Stayed 2 nights in Oct 2023

6/10 Okay

Nicole

Liked: Cleanliness
Ok stay
Stayed 2 nights in Oct 2023

4/10 Poor

Demetrious

Disliked: Cleanliness, staff & service
Stayed 6 nights in Oct 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
I am very picky about cleanliness and the hotel was very clean. The front desk staffer accommodated my request for an early check-in and late checkout and was very pleasant. Would stay again- reasonable price.
Stayed 1 night in Oct 2023
Response from Yvette Edson on 12 Dec 2023
We appreciate your kind review and are happy that we are able to keep up the Wyndham expectations.

8/10 Good

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Oct 2023

10/10 Excellent

Mike, Sykesville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value
Stayed 1 night in Oct 2023

2/10 Terrible

John

Disliked: Staff & service, property conditions & facilities
Huge disappointment.
Upon arrival, we found our our room had no toilet paper. Then, when placing drinks in the refrigerator, we found some frozen meat left behind by the last customer. We told the desk staff and we were given a roll of toilet paper. It was about 10pm after arriving back from a late supper when my wife noticed a bug on the bed sheets. I looked more closely and found another Bed Bug, as well as staining on the mattress. We vacated the room immediately and contacted Hotels.com. We were able to move to another hotel, and Hotels.com refunded our money and helped book the new hotel. Thank you Hotels.com!
Stayed 1 night in Sep 2023

8/10 Good

Douglas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CLEAN ROOM PROPERTY WELL LOOKED AFTER
Stayed 1 night in Sep 2023

2/10 Terrible

Clarisse

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I left my first night and they refuse to give me a refund. The first room I stayed in, I found hair on the counter and the air conditioning sounded like there was something stuck and rattling in it. I transferred rooms and there was dirt on the sink, the floor, and cockroaches squirming around. I was promised a refund from the front desk, stated that she would note it in my booking info but come to find out they denied me through expedia.

8/10 Good

Donald

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Melinda

Travelled with family
Liked: Staff & service
Served its purpose
We stayed here while visiting some family. I would not call this place “dirty”, but it’s worn and need some renovations. The sign says “newly renovated”. I suspect that’s an old sign. The ceiling in our bathroom had signs of some water damage and the patching wasn’t that great. All of the staff we came in contact with were very pleasant and helpful. The price was only $85 per night and we were able to bring our dog so I think we got what we paid for.
Stayed 2 nights in Sep 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

6/10 Okay

Dennis

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The rooms are in pretty rough shape. The doors to the closet are coming off the hinges, the corner protectors are bent and pulled out. The desk was torn up. And the bathtub was dirty.
Stayed 1 night in Aug 2023

4/10 Poor

DOROTHY

Disliked: Amenities
My room
Stayed 14 nights in Aug 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the price.
Stayed 1 night in Aug 2023

6/10 Okay

Nicole

Stayed 1 night in Aug 2023

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chill spot.
Place is solid. No complaints.
Stayed 1 night in Aug 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service, great spot, great hospitality, will recommend and will stay again
Stayed 1 night in Aug 2023

8/10 Good

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and helpful. Room was clean, and small but adequate. We appreciated the complementary breakfast options.
Stayed 1 night in Aug 2023

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is run down, dilapidated and filthy.
Stayed 1 night in Aug 2023

8/10 Good

Sandy

Business traveller
Liked: Cleanliness, staff & service, room comfort
Brantley at the front desk was very friendly and helpful. The rooms were as expected, good for a night's stay on business and no-frills. The rooms were a little dated and showed some wear, but functional. The bathroom was nicer and seemed to have been updated recently.
Stayed 1 night in Aug 2023

10/10 Excellent

Joseph

Stayed 1 night in Jul 2023

4/10 Poor

Anthony

Travelled with group
Disliked: Room comfort
Had to change rooms due to cigarette odor, despite being a smoke free facility. Will not return there.
Stayed 1 night in Jul 2023
Response from Yvette on 1 Aug 2023
Your insight is a great help to our goal of continued improvement.

10/10 Excellent

Sedet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Yvette on 1 Aug 2023
Thank you for your patronage and input. Your insight is a great help to our goal of continued improvement.

4/10 Poor

Melissa

Disliked: Cleanliness, property conditions & facilities
The AC smelled moldy and during the night so much condensation built on the floor it was wet and slick. My 91 year old grandmother fell face first and was injured. We had to call 911 to assist. The night manager who helped me said the slippery floors “it happens all the time” even the EMTS almost fell getting her. It was awful.
Stayed 4 nights in Jul 2023

6/10 Okay

Jessica

Liked: Staff & service
No pool and my reservations were not showing in their system. They accommodated to dogs but the lower level where we stayed with our pup was smelly
Stayed 1 night in Jun 2023
Response from Yvette on 1 Aug 2023
thank you for the feedback about our property. we value your business

10/10 Excellent

lance

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Yvette on 1 Aug 2023
Thank you for allowing us to serve you, and thank you for the feedback about our property. we value your business

4/10 Poor

Corinna

Travelled with family
The smell of cleaning fluids was overwhelming in the common areas and the room. I appreciate that it was cleaned, but the smell was strong enough to cause a headache.
Stayed 2 nights in Jun 2023
Response from Yvette on 23 Jun 2023
we prefer for our hotel to smell clean rather than musty and outdated. We apologize that our hotel's strong cleaning scent gave you a headache.

8/10 Good

William

Liked: Cleanliness, staff & service
Good value.
Stayed 1 night in Jun 2023
Response from Yvette on 23 Jun 2023
Thank you for allowing us to serve you, and thank you for the feedback about our property. we value your business

10/10 Excellent

Tyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Yvette on 23 Jun 2023
Thank you for allowing us to serve you, and thank you for the feedback about our property. we value your business

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Golf trip
Very happy with stay. Hotel was clean and organized.
Stayed 1 night in Jun 2023
Response from Yvette on 23 Jun 2023
Thank you for allowing us to serve you, and thank you for the feedback about our property. we value your business

10/10 Excellent

Sonja

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Though it was a pet friendly property, which I needed, the facility was clean and odor free of pets.
Stayed 2 nights in Jun 2023
Response from Yvette on 23 Jun 2023
Thank you for allowing us to serve you, and thank you for the feedback about our property. we value your business

2/10 Terrible

Gabrielle

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not clean toilet and ac very old.. wall dirty and ugly
Stayed 2 nights in Jun 2023
Response from Yvette on 23 Jun 2023
Thank you for your patronage and input. Your insight is a great help to our goal of continued improvement. We sincerely hope you had a pleasant stay with us, and we apologize for whatever issues our bathroom, air conditioning, and walls may have caused.

8/10 Good

Dona

Stayed 2 nights in Jun 2023
Response from Yvette on 1 Aug 2023
we value your business thank you for the feedback about our property.

4/10 Poor

Willem

Disliked: Cleanliness, staff & service
Had a tough time getting my room cleaned and fresh towels. Even after asking the front desk to schedule cleaning the next morning, the room was skipped.
Stayed 8 nights in May 2023
Response from Yvette on 23 Jun 2023
I'm sorry you had problems getting service during your visit; we are not authorized to enter guest rooms if there is a do not disturb sign on the door. We hope we can make it right on your next visit.

10/10 Excellent

Juana

Liked: Cleanliness
Stayed 2 nights in May 2023
Response from Yvette on 18 May 2023
we value your business thank you for the feedback about our property.