Exterior

Reviews of Holiday Inn Express Hotel & Suites Swansea, an IHG Hotel

3.5 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 374 out of 1003 reviews" "
Rating 8 - Good. 330 out of 1003 reviews" "
Rating 6 - Okay. 145 out of 1003 reviews" "
Rating 4 - Poor. 80 out of 1003 reviews" "
Rating 2 - Terrible. 74 out of 1003 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Felisha

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from P.M. on 21 Mar 2024
We appreciate your feedback! We're sorry to hear it wasn't a 5/5 and hope you stay again to prove it was a onetime occurrence.

10/10 Excellent

natercia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were helpful and friendly
Stayed 1 night in Mar 2024
Response from P.M. on 21 Mar 2024
Thank you for your feedback! We're glad to hear you enjoyed your stay and that our employees were pleasant!

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great! The staff was amazing and they were able to accommodate us for an earlier check in as we had a funeral to attend. That helped us a lot ! Clean rooms, comfortable beds . Bathroom was super clean . Breakfast was good, the only downside was the pancake machine. The pancakes are kind of not cooked and taste like raw dough. Everything else was great. We had a great stay and will return .
Stayed 3 nights in Mar 2024
Response from P.M. on 13 Mar 2024
Thank you for your review! We're happy to hear you enjoyed your stay and appreciate the feedback! We're sorry to hear the pancake machine wasn't acting the greatest, we'll check on that!

8/10 Good

gilbert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Good room amenities. Good breakfast options too.
Stayed 1 night in Mar 2024
Response from P.M. on 13 Mar 2024
Thank you for your review! We're happy to hear that you enjoyed your stay and appreciate the feedback!

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from P.M. on 8 Mar 2024
Thank you for your review! We're glad to see that you enjoyed your stay with us!

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy, room was clean, bed was comfortable.
Stayed 1 night in Feb 2024
Response from P.M. on 8 Mar 2024
Thank you for your review! We appreciate your feedback and are glad to hear you enjoyed your stay with us!

10/10 Excellent

Ashley

Liked: Amenities
Very clean, helpful and friendly staff
Stayed 2 nights in Feb 2024
Response from P.M. on 8 Mar 2024
Thank you for your review! We're very glad to hear that you enjoyed your stay with us!

8/10 Good

Dayton

Stayed 1 night in Feb 2024
Response from P.M. on 21 Mar 2024
We appreciate your feedback! We're glad to hear that you enjoyed your stay with us!

10/10 Excellent

Brittany

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at the front desk were wonderful and helpful during our stay during RICC even with other guests who were being rowdy! Shower in the suite room was amazing after a long day. Would highly recommend this place if you're looking to stay right outside the Rhode Island area.
Response from P.M. on 8 Mar 2024
Thank you for your review! We appreciate your feedback and are very glad to hear that you enjoyed your stay with us!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My go to hotel for having a night or two away from my cramped apartment. Always clean, quiet, and friendly.
Stayed 2 nights in Feb 2024
Response from P.M. on 25 Feb 2024
We're glad to here you enjoyed your stay! We apprieciate your feedback!

10/10 Excellent

Krishnakanth, Shrewsbury

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and had a separate dining area. The breakfast was excellent.
Stayed 1 night in Feb 2024
Response from P.M. on 20 Feb 2024
Thank you for your review! We apprieciate your feedback and are glad you enjoyed your stay!

6/10 Okay

Caroline

Stayed 1 night in Feb 2024
Response from P.M. on 21 Mar 2024
We appreciate your feedback! We're sorry to hear it wasn't a 5/5 and hope you stay again to prove it was a onetime occurrence.

8/10 Good

Bill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located and quiet.
Stayed 1 night in Feb 2024
Response from P.M. on 13 Feb 2024
Thank you for your review! We're glad to hear you enjoyed your stay with us. We apprieciate your feedback!

10/10 Excellent

Camryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very nice hotel, the rooms are clean and the staff is great, yummy breakfast too!
Stayed 1 night in Jan 2024
Response from P.M. on 4 Feb 2024
Thank you for your feedback! We appreciate your review and are glad you enjoyed your stay!

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and knowledgeable staff.
Stayed 1 night in Jan 2024
Response from P.M. on 2 Feb 2024
Thank you for your review! We appreciate your feedback!

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xyz
Stayed 1 night in Jan 2024
Response from P.M. on 2 Feb 2024
Thank you for your feedback! We appreciate your feedback!

10/10 Excellent

kellie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming here
Response from P.M. on 29 Jan 2024
Thank you for your response! We appreciate your feedback!

10/10 Excellent

Cynthia, Sanford

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast! Friendly staff
Stayed 1 night in Dec 2023
Response from P.M. on 4 Jan 2024
Thank you for your feedback! We're glad you enjored your stay with us!

10/10 Excellent

Timothy, Torrance

Stayed 8 nights in Dec 2023
Response from P.M. on 4 Jan 2024
We appreciate your rating! Please come again soon!

10/10 Excellent

Elizabeth, Venice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from P.M. on 4 Jan 2024
Thank you for your feedback! Please visit again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Friendly
The hotel staff were welcoming and friendly. The common areas and room were clean. Hot water and shower pressure was fantastic. Well appointed with Dove products and complementary toothbrushes, tooth paste, make up remover and mouthwash in bathroom. Room was large. We did not visit pool, fitness room or complementary breakfast. Downsides: room location across from elevator where pop music played from a speaker 24/7 loud enough to hear in our room and the lobby markets entire stock consisted of laundry detergent, playing cards, poker chips and lollipops. (-; Overall would definitely stay again just request a room farther from the elevator and bring our snacks.
Stayed 1 night in Dec 2023
Response from P.M. on 4 Jan 2024
We appreciate your feedback! We apologize for the inconvenience!

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Dec 2023
Response from P.M. on 4 Jan 2024
Thank you for your feedback! We're glad you enjoyed your stay!

8/10 Good

Denise

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The young lady at the desk at check in was very nice and helpful. The room was clean and comfortable but there was another guest who had their TV or some kind of audio equipment very loud until about 2am. Did not call the desk due to the volume was turned down. If I stay at this hotel again will ask for 3rd floor not first floor room.
Stayed 1 night in Nov 2023
Response from mb on 26 Nov 2023
Thank you for your review. We are sorry that you were bothered by the noise from another room. We loof forward to your next stay with us and hope that you find your room quieter.

8/10 Good

Joanne

Stayed 1 night in Oct 2023
Response from mb on 17 Nov 2023
Thank you for your review. We are happy you enjoyed your stay and look forward to seeing you in the future.

6/10 Okay

Lisa, Lawrenceville

Travelled with family
Liked: Staff & service, amenities
The staff was very helpful when we asked to switch rooms due to the fan unit being too loud and the cleanliness of the first room. I definitely think the cost is a bit expensive for what you get but that seems to be the case everywhere unless you settle for something on the very low end and then you don't know what you're in for. Over all not a terrible stay.
Stayed 2 nights in Nov 2023
Response from mb on 17 Nov 2023
Thank you for your review. We are happy you found our staff helpful. We will make sure management knows of your problems with your room. We always hope to exceed the expectations of all of our guests and are sorry that you did not feel we succeeded but hope you will give us another chance in the future.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice room, clean and comfortable, very pleasant after a day on the road. Also very pleasant staff. And love the tall toilet in the bathroom, a nice change from the low type in most hotels.
Stayed 1 night in Nov 2023
Response from mb on 11 Nov 2023
Thank you for your review. we are happy that you enjoyed your stay and look forward to seeing you again.

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was noisy as they had a group of soccer kids . They completely took over the dining area leaving no space for other guests. Breakfast was lacking food as it was not replenished for a while once the soccer team was there . The waffle machine was broken the entire time I was there .one of the staff did not speak English at all .2am and people walking back and forth .Bed was super comfortable. Staff sprayed some sort of spray in my room which left a disgusting film on mirrors, dresser and tv . No clue what it was . Otherwise the hotel room was very clean .The tub did not drain therefore filling the bath while taking a shower . Hotel was close to everything. Staff always greeted the customers.
Stayed 3 nights in Nov 2023
Response from mb on 11 Nov 2023
Thank you for your review. We are sorry that your breakfast seemed sparse, and that our pancake machine was not working. I am glad you found your bed comfortable and your room overall very clean. We will make sure management is made aware of the late-night roaming in the halls, and your other issues. We look forward to seeing you again.

10/10 Excellent

rafiq

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Good
Stayed 1 night in Oct 2023
Response from mb on 14 Nov 2023
Thank you for your review. We are happy that you enjoyed your stay.

10/10 Excellent

Josh

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was good
Stayed 4 nights in Oct 2023
Response from mb on 1 Nov 2023
Thank you for your review. We look forward to your next stay.

6/10 Okay

tim

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
there were fruit flies coming out of the sink everytime we used the water??? Told front desk at checkout but they didnt seem to care.
Stayed 1 night in Oct 2023
Response from mb on 29 Oct 2023
Thank you for your review. We will make sure management has been made aware of this problem. We hope to see you again, and that your next stay exceeds your expectations.

2/10 Terrible

William

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The TV didn't work. Lack of hot water (army showers) Toilet seat was broken. Carpet had major stains.
Stayed 2 nights in Oct 2023
Response from mb on 24 Oct 2023
Thank you for your review. We are sorry that you were so disappointed with your stay.

4/10 Poor

Jodi

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room configuration was odd and the beds were uncomfortable
Stayed 1 night in Oct 2023
Response from mb on 24 Oct 2023
Thank you for your review. I am sorry that you didn't care for our layout, and that you didn't find your bed comfortable. We hope that you are more comfortable on your next stay.

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quick checkin
Stayed 1 night in Oct 2023
Response from mb on 21 Oct 2023
Thank you for your kind review. We hope to see you again.

6/10 Okay

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Staff is nice and helpful the bathrooms and hot water system need to be updated. If alot of people are staying here you lose hot water.
Stayed 1 night in Oct 2023
Response from mb on 20 Oct 2023
Thank you for your review. We have just in the past 2 weeks upgraded and flushed our entire water system. It appears that the hot water issues you mention have been resolved with these actions. We hope to see you again in the future, and that your next stay with us exceeds your expectations.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay clean convenient bed, comfortable, staff friendly, and accommodating would stay again!
Stayed 1 night in Oct 2023
Response from mb on 17 Oct 2023
Thank you for your review, we appreciate it. We look forward to seeing you on your next stay.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The over all hotel was pretty good. My only complaint was that it took at least 10-15 minutes before the shower would get hot. First day the hot water was room temperature at best. It wasn’t to the end of the shower that the water final got hot.
Stayed 2 nights in Oct 2023
Response from mb on 17 Oct 2023
Thank you for your review. We are sorry that you had this experience. Your stay appears to have been during our water flush and the upgrading and changing of shower valves to control the water temperature. This work has now been completed and we hope that your next stay will prove to be better.

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was well taken care of. It was comfortable and room was spacious and had lots of storage areas and lighting perfect.
Stayed 1 night in Oct 2023
Response from mb on 10 Oct 2023
Thank you so much for your positive review. We are very happy you enjoyed your stay with us and hope to see you again in the future.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a fairly new building but they are doing a poor job with room maintenance. I didn't have hot water in my bathroom sink, my window was leaking due to rain and the pull chain for the privacy blinds was broken.
Stayed 2 nights in Sep 2023
Response from mb on 3 Oct 2023
We are sorry that you experienced this. We will make sure that these problems are looked into and resolved as soon as possible. Please feel free to contact the front desk at any time for any follow up.

10/10 Excellent

Mukhabbat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from mb on 14 Oct 2023
thank you!

10/10 Excellent

susan

Stayed 2 nights in Sep 2023
Response from mb on 14 Oct 2023
Thank you!

10/10 Excellent

Vinnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2023
Response from Maria S on 21 Sept 2023
Thank you, Vinnie for such an amazing review!

8/10 Good

kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good bargain
Clean. Can tell it has been refreshed. Breakfast had lots of options. Nothing within walking but plenty in a 10-15 minute drive. It was quiet even though a softball team was staying.
Stayed 1 night in Sep 2023
Response from Maria S on 21 Sept 2023
Thank you for such a great review, Kara! Hopefully we can thank you again in person during your next stay!

10/10 Excellent

Tiffany

Stayed 1 night in Sep 2023
Response from mb on 14 Oct 2023
Thank you!

4/10 Poor

vincent

Travelled with family, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Checked in and Noticed no hot water in sink . Figured call in the morning had event to go to. Phone was broken. Has to use cell to call front desk. Said aware no hot water in some rooms but put us in that room anyway. Sink leaked all over counter so couldn’t put any toiletries on it. Had to go down hall to another bathroom for a shower after insisting I can’t take cold shower. They apologized but didn’t seem to care “oh you booked with a third party” so I don’t get hot water !
Stayed 1 night in Sep 2023
Response from mb on 11 Oct 2023
Thank you for your review. I am sorry that you were not happy with your experience here. I would like to assure you that you were not intentionally booked into a room without hot water. we strive to meet all guest expectations, regardless of their booking preferences. I apologize again for your poor experience.

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Checkin was cumbersome as there was only a single person at desk dealing with a flurry of incoming guests. Also, there were about 30 incoming guests clamoring around the front desk speaking at ridiculously high decibels. I couldn’t even hear your agent. And she had no help ushering theses folks to a less invasive area. Nonetheless, the room was tidy and comfortable. The big HOWEVER, though, is there was no hot water in the AM so showers before the event we were attending were a non-starter. THAT was really depressing. I feel we should be compensated for that.
Stayed 1 night in Sep 2023
Response from mb on 29 Oct 2023
Thank you for your review. We are sorry that you experienced this. We will report this to management. we hope that your future stays meet or exceed your expectations,

6/10 Okay

Brent

Travelled with partner
I wouldn’t think hot water at the lavatory was optional.
Stayed 1 night in Sep 2023
Response from mb on 29 Oct 2023
Thank you for your review. we are sorry that you had no hot water. we have recently done some maintenance that has fixed this issue. We hope that your future stays meet or exceed your expectations.

4/10 Poor

William

Wallpaper coming loose restroom, grab rails in shower stand. Bathroom vent filthy. Found two pills on floor in bedroom. Midget ironing board is usless.
Stayed 2 nights in Sep 2023
Response from mb on 29 Oct 2023
Thank you for your review, We are sorry that you were disappointed with our housekeeping. We will report this to management and these issues will be corrected. We hope that your future stays meet or exceed your expectations,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Maria S on 21 Sept 2023
Thank you for the 10 out of 10!

6/10 Okay

Gene

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Holiday Inn Express Staff on 29 Aug 2023
Thank you for your rating.

2/10 Terrible

Marion, Lacey

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk personnel were unfriendly. NO greeting when we first entered hotel….I had to interrupt front desk employee from their long conversation with another employee to ask if we could check-in and if our room was ready. (early check-in, please and thank-you!) They were going to check to see if they could get us into a different room and promised to call us with status. They never did. After an hour we had to call the front desk to check on the status of early check-in only to be told “we checked you in an hour ago”...but they didn't bother to contact us and let us know! One of the front desk employees got testy with me when I asked WHY she didn't call us back about changing rooms. She said she gave my husband the needed information but my husband said that never happened! Upon entering the room we noticed it WAS NOT a suite! There was no separate bedroom with a door to close off the rest of the room. There was NO “kitchen area.” No sink….only a mini fridge and microwave like all the other NON-SUITE rooms! The room was extremely dark. There was no way to turn on a light over the microwave or coffee maker to see what we were doing. I went down to the front desk to ask about lighting and if they could please give us a small lamp to put over the microwave and were told NO; this is what all the HIE rooms have and they could not add anything else to any rooms. There is no place to hang a bath towel! There are NO towel racks on the wall…..only under the sink which was for th
Stayed 5 nights in Aug 2023
Response from Holiday Inn Express Staff on 28 Aug 2023
Thank you for taking the time to share your recent experience. We are sorry that you felt that the front desk was unfriendly. It is not often that we receive comments that we have an unfriendly front desk staff. Our suites do not have a kitchen, nor do we advertise that we do. Managment did speak you about all of your concerns.