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Reviews of Holiday Inn Express Fall River North, an IHG Hotel

2.5 out of 5
Holiday Inn Express Fall River North, an IHG Hotel
360 Airport Rd, Fall River, MA

Reviews

7.8

Good

Rating 10 - Excellent. 273 out of 764 reviews" "
Rating 8 - Good. 274 out of 764 reviews" "
Rating 6 - Okay. 122 out of 764 reviews" "
Rating 4 - Poor. 51 out of 764 reviews" "
Rating 2 - Terrible. 44 out of 764 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Bradyn

Travelled with group
Liked: Cleanliness, staff & service, amenities
pool wasn’t open, only bad thing.
Stayed 2 nights in Apr 2024

8/10 Good

Ghassan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning products used in the lobby are very smelly. The smell triggered a migraine!
Stayed 2 nights in Apr 2024

10/10 Excellent

john

Travelled with partner
Liked: Staff & service, property conditions & facilities
Very clean Decent large buffet Standard room which was all we expected but then saw the fridge & microwave which was a huge bonus
Stayed 1 night in Mar 2024

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very accessible..
Stayed 2 nights in Mar 2024

10/10 Excellent

jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, staff was excellent
Stayed 1 night in Mar 2024

2/10 Terrible

Lorena

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are completely disgusting. They do not clean those rooms. The floor of the room was sticking. I do not recommend staying there. If you do expect a dirty room, the breakfast in the morning was fine but restaurants around there they suck.
Stayed 2 nights in Mar 2024

2/10 Terrible

Daniel

No one in the hotel tonight and I was given an unclean room. Ridiculous
Stayed 1 night in Mar 2024

10/10 Excellent

Lorraine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, needs to keep up with pool a bit more other than that it was nice.
Stayed 4 nights in Mar 2024

2/10 Terrible

Margie

Stayed 1 night in Mar 2024

8/10 Good

CARLOS

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop access
Stayed 1 night in Mar 2024

6/10 Okay

Alex

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The room it’s self was ok, we faced the back.. the problem is they tell people to go smoke in the back.. so we were woken with load music playing in peoples cars that are back there, at night people talking and talking and smoking (later found out they were employees). The pool was small but that wasn’t the problem.. issue was no towels even when we asked twice kids had to go all wet up to the room.. the pool area was disgusting dirty .. green mold looking along the windows and dirt balls of hair floating in there and on the deck and just plain dirt like no one ever cleaned or washed the deck! Breakfast was fine. Found that the guy who checked us in was cold didn’t really welcome us. Only words to me was credit card and ID! Didn’t explain breakfast or where anything was! A little disappointing
Stayed 3 nights in Mar 2024

10/10 Excellent

Wendy, Whitby Ontario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great clean up to date hotel. Very quiet. Perfect location for our requirements.
Stayed 2 nights in Mar 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel for a reasonable price.
Stayed 1 night in Mar 2024

10/10 Excellent

Carlos, Fitchburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So clean and professional.. I'm definitely coming back with my family again easy in and out highway. Plaza is walking distance and very quiet clean neighborhood..
Stayed 1 night in Mar 2024

8/10 Good

Ronda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool
Stayed 2 nights in Mar 2024

10/10 Excellent

shilove

Liked: Cleanliness, staff & service, property conditions & facilities
Love it
Stayed 1 night in Feb 2024

10/10 Excellent

Lesslie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to book for employees- they liked it, was clean and staff was attentive and friendly
Stayed 1 night in Feb 2024
Response from Sandip on 26 Mar 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Holiday Inn Express FALL RIVER NORTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at sgandhi@jamsan.us.Sincerely,Sandipkumar Gandhi sgandhi@jamsan.us

8/10 Good

Jose l

Stayed 1 night in Feb 2024

10/10 Excellent

Jeff

Stayed 4 nights in Jan 2024

10/10 Excellent

Edmeia

Stayed 1 night in Feb 2024

8/10 Good

Sindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Regina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very polite accommodated my request fast and clean
Stayed 1 night in Feb 2024

2/10 Terrible

Ronnie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt even pay me my incidental fee back
Stayed 2 nights in Jan 2024

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay all around!!!
Stayed 2 nights in Jan 2024

10/10 Excellent

Sue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an emergency situation and needed a room for the night I haven’t been there since the remodeling and let’s just say I’m glad I did. Place was beautiful ,clean and was shocked by the dove products. Will definitely stay again. Thank you
Stayed 1 night in Jan 2024

8/10 Good

Carl

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Andrew

Stayed 1 night in Jan 2024

10/10 Excellent

John, Pennsauken

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the shower was the best shower i ever had in a hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

krystal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Fara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we checked in Ron was on duty very polite and very friendly,
Stayed 2 nights in Jan 2024

10/10 Excellent

Lusu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, staff was very helpful and friendly.
Stayed 7 nights in Jan 2024

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 15 nights in Dec 2023

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
There was toys under the bed there was only 1 big towel and 1 small no toiletries they need to level up there business
Stayed 1 night in Jan 2024

8/10 Good

Yahaira

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area
Stayed 4 nights in Dec 2023

10/10 Excellent

reisha Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

joe

Liked: Cleanliness, amenities, property conditions & facilities
Over all was good. Check in the front desk guy never say one word. I try to say (hi how are you ) he never responded. It look like he hates he's job. A warm welcome worth a lot.
Stayed 1 night in Jan 2024

10/10 Excellent

Eduardo

Travelled with family
Excellent
Stayed 1 night in Dec 2023

6/10 Okay

Shane

Disliked: Staff & service
Stayed 2 nights in Dec 2023

10/10 Excellent

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and quiet.. Staff was great..
Stayed 3 nights in Dec 2023

2/10 Terrible

Alan

Stayed 1 night in Dec 2023

10/10 Excellent

Leandro

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Richard

I didn’t spend the night there because there were small insects in the bed. When I left that night I was told I needed to get a refund from Expedia.
Stayed 1 night in Dec 2023

10/10 Excellent

patricia

Stayed 1 night in Dec 2023

10/10 Excellent

Dulce

Stayed 2 nights in Oct 2023

6/10 Okay

Josiane

Stayed 3 nights in Dec 2023

2/10 Terrible

Diane

Travelled with family
Disliked: Property conditions & facilities, room comfort
Unimpressed
Was supposed to stay for 4 nights, left after the third. Neighboring room had a dog that barked until 11:40, found a roach in the shower and no maid service the 3rd night.
Stayed 4 nights in Nov 2023