All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
For the price it was a good stay, really convenient and right off of the interstate. Room was clean, shower was fine and bed was pretty good. It's older but for about half what we normally pay it was a good place for a quick overnight stay. Breakfast had eggs and sausage and glass coffee cups which is more than most cheaper hotels have. I'd stay there again if needed.
Paul
Stayed 1 night in May 2024
Response from Sara on 14 May 2024
Thank you Paul for your review. We are glad you enjoyed your stay here at Cottonwood. We hope to see you again in the future.
Thank you Tim for letting us know you enjoyed your stay with us!We appreciate your business and look forward to seeing you again in the future.Sincerely
Thank you Phillip for your review. We do have it scheduled for paving and striping but unfortunately it will be around a month or so to get it done. We do appreciate you staying with us.Sincerely
Thank you for taking the time to leave a rating. We hope to see you next time you're passing through.
2/10 Terrible
Summer
30 Apr 2024
Summer
Stayed 1 night in Apr 2024
10/10 Excellent
Tom
29 Apr 2024
Tom
Stayed 1 night in Apr 2024
Response from GM on 22 May 2024
Thank you!
6/10 Okay
Doug
29 Apr 2024
Was told specifically I would get room service and didn’t get any and was short towels. No elevator and I have bad knees and was on second floor. Didn’t mention it when booking room because never been in a hotel without elevator.
Doug
Stayed 2 nights in Apr 2024
Response from Randal on 4 May 2024
We're so sorry about the issue with the room service. We gave you a 20% refund before you left, though I didn't have a chance to tell you before I left for the day. Thanks for the honest feedback.
We're happy to hear you had a good stay. Thanks for the honest review.
4/10 Poor
Tony
19 Apr 2024
Tony
Stayed 2 nights in Apr 2024
Response from GM on 9 May 2024
Good morning Tony,I am sorry that you did not enjoy your stay with us. If you would like to call and discuss any issues with us we would love to hear from youSincerely
The property was great BUT they don’t have an elevator. Hard to take your luggage upstairs when you have back and knee issues.
Charles
Stayed 1 night in Apr 2024
Response from Randal on 6 May 2024
Hi, Charles! Thanks for the honest feedback. If we can ever figure out a good way to get an elevator installed, we'll do it! Apologies for the delayed response. Safe travels!
Very nice room for the money. Pet friendly was a big plus!
Greg
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you! We are glad you enjoyed your stay.
8/10 Good
Mary, Rapid City
7 Apr 2024
Liked: Staff & service
Mary
Stayed 1 night in Apr 2024
Response from GM on 8 Apr 2024
Thank you!
4/10 Poor
Anna
5 Apr 2024
Disliked: Cleanliness
I was honestly surprised at the high rating of this hotel. I booked my stay based on those reviews so I will give my experience. The room itself was really very dirty in a lot of ways including stains on the bedding. The bed was uncomfortably hard. My neighbor with whom I shared an adjoining door decided to have their tv on full volume all night. It was still on when I checked out. Sadly, I have another non refundable stay booked in a few days. I will not be returning after this trip.
Anna
Stayed 1 night in Mar 2024
Response from GM on 6 May 2024
Anna we are looking into all aspects of the issues you encountered on your first stay. We hope you were able to enjoy your second stay and hope to see you in the future.
My stay here was very pleasant, clean, and friendly staff. Breakfast was good, will add this location to my list for future stays.
Sherlia
Stayed 2 nights in Mar 2024
Response from GM on 4 Apr 2024
Thank you Sherlia so much for you review. We are very happy that you enjoyed your time with us.We look forward to seeing you again on your next visit to our area!
Water temperature fluctuations were dangerous. Almost burned both of us at night and next morning. Temperature in room hard to moderate. Breakfast super limited
Rafael
Stayed 1 night in Mar 2024
Response from Randal on 30 Mar 2024
We're sorry to hear you didn't have the best stay. We've two large hot water heaters for the whole hotel, so we'll have to take a look into the issue as it sounds unusual for our setup. We're also surprised to hear our breakfast described as limited, beings it is a hot breakfast and not the typical, limited continental breakfast found at hotels in the area with a comparable price point. Next time you stay, take a minute to make a suggestion. We've actually tried a number of suggestions over the years, though they don't always become popular with our guests ("yes" to the biscuits and gravy, and "yes" to the scrambled eggs and sausage, but "no" to the yogurt with toppings and "no" to the hard boiled eggs). So we hope to consider your suggestion as well. Thank you.
Excellent location, everything is nearby that you would need for your stay. Staff are incredibly friendly and helpful, they have hot eggs and sausage on the weekends for breakfast
Connor
Stayed 2 nights in Mar 2024
Response from Randal on 26 Mar 2024
We're glad to hear you enjoyed your stay. Thank you!
Thank you Jean for your review. We appreciate your comments. If there is something specific that we could improve on we would appreciate you letting us know as we try very hard to have happy guests.Sincerely
10/10 Excellent
Wilfran
18 Mar 2024
Everything was good
Wilfran
Stayed 2 nights in Mar 2024
Response from GM on 18 Mar 2024
Thank you Wilfran for staying with and we are very pleased that you enjoyed your time with usSincerely
Booked last minute, and felt fortunate to find this comfortable place. All staff were very friendly and helpful. If I need a place to stay in the Sioux City area, I will try to book here.
Carol
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you Carol for your kind words. We are happy that you enjoyed your stay with us and will look forward to seeing you in the future.Sincerely
Tracy at the front desk was very nice. I hope that is her name . It was on the eve of March 16th. Very helpful and friendly. We had a room that had a broken chair and she accommodated us nicely. Thank you.
Margaret
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you Margaret for your kind words for Traci. I will certainly pass it along to her. We appreciate you staying with us and are pleased Traci fixed your issue with the chair. We hope to see you the next time you are in townSincerely
Thank you Mike for your review. We are pleased that you believe that you got value for your hard earned dollars. Stop and see us again when you get to our neck of the woods.
Thank you Steven for your kind words. We appreciate you staying with us when you have so very many choices out there. Thank you for your business!Sincerely
Parking and access to rooms is open nad easy. Front desk was friendly and efficient.
Randall
Stayed 1 night in Mar 2024
Response from GM on 18 Mar 2024
Thank you Randall for staying with us at Cottonwood.We appreciate you taking the time to leave us a review and hope that we see you again in the future.Sincerely
The check in clerk was very hospitable and eager to accommodate. Thank you for your kindness and positive attitude.
The cleanliness of the hotel is a bit off kilter. There are black mold spots on upper walls of the bathroom, and outlets throughout the room. Especially the bedside wall outlets.
The matress cover has apparently not been washed for quite some time related to multiple "love making wet marks," sweat rings, and random debris scattered across the entirety of bed.Which leads me to think, IF housekeeping changed the sheets, they would have noticed and changed the cover as well. VERY prominent marks and various sizes of debris.
The parking lot is very dark and makes going out to the vehicle for anything a bit scary, especially so close to the interstate.
Amanda
Stayed 1 night in Mar 2024
4/10 Poor
Angel
Travelled with family
29 Feb 2024
Liked: Amenities
Disliked: Cleanliness, staff & service
The tub shower and toilet had not been cleaned. Poop on tub in several places and urine all around McAfee the outside of toilet.
Angel
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Good day Angel,I would like to sincerely apologize for your stay. I did some investigating with our staff and nobody received a complaint from you. We would have most certainly moved you to another room as the housekeeping staff obviously were in error as marking this room clean. Again you have our sincerest apologies and if you would like to call the hotel i would visit with you personally.Sincerely
6/10 Okay
Sharon
27 Feb 2024
Passing through
We were passing through , very basic accommodations Friendly staff, clean , breakfast was good not great there wasn’t many breakfast items mostly toast, cereal, biscuits gravy No eggs , yogourt, or other protein options
Sharon
Stayed 1 night in Feb 2024
Response from GM on 4 Mar 2024
Thank you Sharon for your review. We do appreciate your staying with us and your comments. We hope to see you again in the future.Sincerely
Bed was very uncomfortable (hard). Convention center was having a immigrant job fair and left 0 parking for hotel guests for multiple days. The HVAC unit in rooms were extremely loud. Weak coffee.
Nicole
Stayed 2 nights in Feb 2024
Response from GM on 4 Mar 2024
Nicole,I would like to apologize for the parking. A local company had rented our event room for 100 and they had no idea that many more would show up to fill out paperwork as they requested space for only 100 attendees. Our beds are fairly new and are quite firm. Maintenance is also checking the heat and air. We do appreciate you staying with us and want you to know that the parking issue is in no way normal for us.SincerelyGM
Overall, our stay was very pleasant and the room was nice. One evening we returned after a day out. There was some kind of conference and we had trouble finding a place to park.
Breakfast could have been a little "fresher" and better stocked, but it was good overall.
Kevon
Stayed 2 nights in Feb 2024
Response from GM on 4 Mar 2024
Thank you for your review. We apologize for the parking as a local company had rented the space for 100 people and had many more turn up unexpected and I would like you to know that this is not the normal situation. /We appreciate your business.Sincerely
10/10 Excellent
Karla
25 Feb 2024
Karla
Stayed 1 night in Feb 2024
Response from GM on 22 Mar 2024
Good morning Karla,Thank you for staying with us. I looks like you enjoyed your time with us and we appreciate you letting us know.Hope to see you again if you are in the area.Sincerely