Seasonal outdoor pool

Reviews of Big Pines Mountain House

2 out of 5
Big Pines Mountain House
4083 Cedar Ave, South Lake Tahoe, CA

Reviews

6.4
Rating 10 - Excellent. 205 out of 1003 reviews" "
Rating 8 - Good. 236 out of 1003 reviews" "
Rating 6 - Okay. 205 out of 1003 reviews" "
Rating 4 - Poor. 178 out of 1003 reviews" "
Rating 2 - Terrible. 179 out of 1003 reviews" "

6.6/10

Cleanliness

7.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, nice and friendly staff. Cleaned Rooms
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Natasha,Thank you for highlighting our central location, friendly staff, and clean rooms. We strive to provide exceptional service to all our guests. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms was cleaned and staff was super friendly and nice. location was great a well . Would stay again !
Stayed 1 night in May 2024
Response from Manager on 24 May 2024
Hello Sara,We are thrilled to hear that you had a positive experience with our friendly staff and enjoyed the convenient location of our hotel. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Excellent

Steven

The girl at reception was very friendly and helpful. I was only staying the night and leaving early to drive to the Bay Area. The bed was super comfortable!
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Steven,We are delighted to hear that you had a positive interaction with our reception staff and enjoyed a comfortable night's rest with us. Should you ever find yourself in the area again, we would love to welcome you back for another cozy stay.

4/10 Poor

Mikayla

Travelled with group
Liked: Amenities
Disliked: Cleanliness
would be nice to let customers know about the extra 75$ deposit before hand and the pet fees, other then that it was a nice place
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Mikayla, We appreciate your feedback and understand the importance of transparency regarding additional fees. We strive to provide a pleasant experience for all our guests and will take your comments into consideration for future improvements.

6/10 Okay

Yeny

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 22 May 2024
Hello Yeny, We appreciate you choosing to stay with us. Should you have any feedback from your recent visit, please feel free to reach out to us so we can ensure a better experience for you in the future.

8/10 Good

Luis Eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Había cabellos en el baño
Stayed 1 night in May 2024
Response from Manager on 20 May 2024
Hello Luis Eduardo,Sentimos mucho escuchar acerca de su experiencia. Le recomendamos que se ponga en contacto con la gerencia del hotel para discutir este asunto más a fondo. Agradecemos sus comentarios y tomaremos medidas para mejorar en el futuro.

10/10 Excellent

Sherie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located, close to casino and shopping center, friendly staff and comfortable beds
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Sherie,We're delighted to hear that you enjoyed our central location, friendly staff, and comfortable beds during your stay. We appreciate your positive feedback and hope you had a wonderful time exploring the nearby attractions. Thank you for choosing to stay with us!

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, affordable price. great location and friendly staff
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Alex,We are pleased to hear that you found our rooms clean and our staff friendly during your stay. Our team works hard to provide a welcoming atmosphere for all our guests. Should you have any further feedback or requests, please do not hesitate to reach out to us.

10/10 Excellent

Levi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located at center, so you can just walk to many places. Also the staff was friendly and nice. We had a great time during the stay
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Levi,We are pleased to hear that you enjoyed our central location and found our staff friendly. It's wonderful to know that you had a great time during your stay. If you have any further feedback or need assistance, please feel free to reach out to us directly.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. I had an easy and comfortable stay .
Stayed 1 night in May 2024
Response from Manager on 7 May 2024
Hello Melissa,We're delighted to hear you enjoyed our hotel's prime location! It's wonderful to know you found your stay to be easy and comfortable. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out.

10/10 Excellent

Regine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience with this property – rooms were in good condition and the staff were friendly and helpful.
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello Regine,We are thrilled to hear that you enjoyed your stay at our property. It is fantastic to know that our rooms met your expectations and that our staff provided excellent service. Your kind words are greatly appreciated and we hope to welcome you back in the future.

10/10 Excellent

Cierra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good choice for visiting Tahoe with good value for money. Very clean and perfectly located.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Cierra,We are delighted to hear that you found our hotel to be a good choice for your visit to Tahoe and that you appreciated our cleanliness and central location. Your positive feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the center and all the attraction. The staff was very attentive and friendly.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Alma,We're pleased you enjoyed our hotel's convenient location and the hospitality of our staff. Your kind words motivate us to maintain high standards. Thank you for sharing your experience with us.

10/10 Excellent

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location located at the city center, extremely clean & comfortable
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Kaitlyn,We are glad to hear that you found our hotel's location convenient and enjoyed the cleanliness and comfort of your stay. Feedback like yours motivates us to continue providing exceptional service to all our guests. If you have any future travel plans, we would be delighted to welcome you back to our hotel.

10/10 Excellent

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable rates made it a great value . I would highly recommend to anyone looking for a cozy and welcoming place to stay.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Caroline,We are thrilled to hear that you found our hotel to be a great value! Thank you for recommending us to others seeking a cozy and welcoming place. Your positive feedback means a lot to us.

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and maintained rooms .Great location, very easy to check in and check out. Had a great experience overall.
Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello Jesse,We're delighted to hear you enjoyed our clean rooms and convenient location for your stay. Your positive feedback is truly appreciated, and we hope to welcome you back again in the future for another excellent experience.

10/10 Excellent

Xandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Bathroom was cleaned and bed was comfortable. Very friendly staff and service was excellent. Definitely will come back.
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Xandra,We are pleased to hear that you enjoyed our clean rooms, comfortable beds, and excellent service. Our friendly staff looks forward to welcoming you back in the future.

10/10 Excellent

Lambardar

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service staff very friendly dealing all most everything is great thank you so much
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello Lambardar,We appreciate your kind words regarding our service staff. Our team takes pride in ensuring a welcoming and pleasant stay for our guests. If you have any further feedback or require assistance, please don't hesitate to reach out to our management team for any concerns.

6/10 Okay

pietro

Travelled with family
was good
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello pietro, We appreciate your feedback and are pleased to hear that you had a good experience during your stay with us. Should you have any further comments or suggestions, please do not hesitate to contact our management team directly for further assistance. Thank you for choosing our hotel, we hope to welcome you back soon.

10/10 Excellent

Cameron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Cameron,We are pleased to hear you found our hotel to be a great value. Your feedback is important to us and we appreciate you taking the time to share your experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us.

10/10 Excellent

Kathleen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Kathleen,We are delighted that you appreciated our convenient location. Your feedback is greatly valued as we strive to provide an enjoyable experience for all our guests.

10/10 Excellent

Abigail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello Abigail,We are pleased to hear you found our hotel to be great value. Thank you for sharing your experience with us! Your feedback is appreciated and we hope to welcome you back in the future.

8/10 Good

Bulmaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 11 Apr 2024
Hello Bulmaro,We appreciate you choosing our hotel for your stay! If you have any feedback you'd like to share, please don't hesitate to reach out to us. We hope you had a pleasant experience and look forward to welcoming you back in the future!

10/10 Excellent

Haley

Stayed 3 nights in Apr 2024
Response from Manager on 26 Apr 2024
Hello Haley,Thank you for staying with us! We are thrilled to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon for another enjoyable stay!

10/10 Excellent

Evon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello Evon,We are delighted to hear that you enjoyed our hotel's convenient location. We always strive to provide a prime spot for our guests to explore the area's attractions. Thank you for your feedback on this aspect of your stay!

10/10 Excellent

Carlyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello Carlyle,We are pleased to hear you found value in your stay with us. Your feedback is important to us as we strive to provide a positive experience for all guests. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Susan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for money
Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Susan,We appreciate your feedback and take all comments into consideration for future improvements. If you have any further concerns, please do not hesitate to contact our management team.

10/10 Excellent

Justice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Justice,We are delighted to hear you enjoyed our hotel's prime location. Should you have any further feedback, feel free to reach out to us directly. Your input is valuable to us as we strive to enhance our guests' experiences.

10/10 Excellent

Jayda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
a pleasant stay
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Jayda,We appreciate you taking the time to share your experience with us. It's great to hear that you had a pleasant stay. We strive to provide exceptional service to all our guests. Should you have any further feedback or if there is anything else we can assist you with, please do not hesitate to get in touch with us.

10/10 Excellent

Aiden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Aiden,We appreciate you recognizing our hotel's great value. Guest satisfaction is our priority, and we strive to offer excellent service and amenities to all our guests. If you have any further feedback or suggestions, please feel free to contact our management team.

10/10 Excellent

Brayden

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Brayden,We are delighted to hear that you enjoyed our hotel's convenient location. Your feedback is valuable to us as we strive to provide an exceptional experience for all our guests during their stay. Thank you for choosing our hotel, we look forward to welcoming you back in the future.

10/10 Excellent

Harley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for Money
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Harley,We appreciate your feedback and regret to hear that you did not feel your stay matched your expectations. We strive to provide a comfortable experience for all guests. Any further concerns can be addressed by reaching out to our management team directly. Thank you for choosing our hotel for your stay.

10/10 Excellent

Narelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Value for Money
Stayed 1 night in Mar 2024
Response from Manager on 24 Mar 2024
Hello Narelle,Thank you for sharing your feedback with us. We appreciate your comments and will take them into consideration for future improvements. We always strive to offer competitive prices in line with the quality of service provided to our guests. Your insights are valuable to us as we continue to enhance the overall guest experience.

2/10 Terrible

Marlyn

Front desk is very friendly and welcoming. I was disappointed of the temperature in the room 54 degrees during winter time. took a long time to heat the room. Remote controls for tv and cable has no cover on the back, I find that a joke. I used to managed hotels in town, and I would never let my maintenance to put a remote without a cover. Bathroom toilet has hairs and peep residue. I left the room after 2 hours being inside freezing. Did not bother letting front desk agent know because he is not in the lobby at 8pm. He is staying in his room and watching the camera. I don’t think kg ks worth paying that high.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Marlyn, We appreciate your kind words about our front desk staff. We apologize for any discomfort you experienced with the room temperature and remote controls. Please note that we are constantly working to improve our services and facilities for our guests' comfort. Thank you for sharing your feedback, and we hope to welcome you back for a better experience in the future.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Adriana,Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

2/10 Terrible

Savanth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place to stay
Stayed 1 night in Feb 2024
Response from Manager on 16 Mar 2024
Hello Savanth, We are sorry to hear about your experience. Guest feedback helps us improve our services for future stays. If you'd like to share more details, please contact our management team directly to assist you further. Your input is valuable to us.

8/10 Good

Tanesha

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Manager on 16 Mar 2024
Hello Tanesha,We're delighted to hear you had a pleasant stay with us. If you have any further comments or suggestions, please feel free to reach out to us so we can continue improving our services.

10/10 Excellent

Warren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great value
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Warren,We appreciate you taking the time to share your feedback with us. Should you have any further comments or concerns, please feel free to contact our management team directly. Thank you for choosing to stay with us.

2/10 Terrible

Felicia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a Family Suite, the bunk bed was missing screws and was placed parallel to window. The king bed was not placed appropriately at wall. The pillows kept falling in between wall and bed because there was no head board and the frame was misplaced. There was no bathtub for kids bathing. The heater did not work. The refrigerator froze everything. Also the designated parking was completely taken by tourists. In the second night of reservation we had just arrived from snow park. As we fed our 5 grandchildren dinner at 6pm the staff knocked on room door to let us know the neighbors complained of noise. He told us we had to keep the noise a minimum at 6pm. I told him we are in a family suite with 2 toddlers and 2 babies. That cry and have fits just as all babies do. I believe the noise ordinance time is 10am- 10pm. Our last night was ruined trying to keep kids quiet. I feel that was very unacceptable. This place is a motel not hotel.
Stayed 2 nights in Mar 2024
Response from Manager on 13 Mar 2024
Hello Felicia, We apologize for any inconvenience you experienced during your stay. Our team will address the maintenance and room layout issues mentioned to enhance guest comfort. Regarding noise complaints, we strive to ensure a peaceful stay for all guests, and appreciate your understanding in maintaining a quiet environment. Your feedback is valuable in improving our services for future guests.

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Grace,We are pleased to hear that you enjoyed our hotel's convenient location. We strive to provide our guests with a prime spot for their travels. Your feedback is greatly appreciated, and we hope to welcome you back in the future.

10/10 Excellent

Zhan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Value
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Hello Zhan,We're pleased to hear you found our hotel to be a great value. We strive to offer our guests a comfortable and enjoyable stay. Your feedback is valuable to us for future improvements. Thank you for choosing to stay with us.

10/10 Excellent

Peppe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location
Stayed 1 night in Feb 2024
Response from Manager on 5 Mar 2024
Hello Peppe,We are delighted to hear that you enjoyed our hotel's convenient location. We hope you had a wonderful stay and look forward to welcoming you back in the future!

4/10 Poor

Robert

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Thin walls, crowded parking, dated, and overall needs a facelift
Stayed 2 nights in Feb 2024
Response from Manager on 3 Mar 2024
Hello Robert,We appreciate your feedback and will share it with our team for future improvements. We strive to enhance our guest experience continually.

4/10 Poor

Karl

Disliked: Cleanliness, amenities, property conditions & facilities
Good location. Easy parking. Poor water pressure on ground floor. Room needed to be swept and mopped. Cleanliness was poor. Staff was nice
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Karl, We appreciate your feedback on our convenient location and parking facilities. We will share your comments on water pressure and cleanliness with our team for improvement. It's great to hear you found our staff to be friendly during your stay.

10/10 Excellent

Sahid

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Sahid,We're delighted to hear you enjoyed our convenient location during your stay. We appreciate your feedback and hope you had a wonderful time exploring the area. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

6/10 Okay

Guillermo

I ask for a no pet room but the room they gave me still has that wet animal odor. The tv control remote doesn’t work and they said I have to wait till tomorrow morning to get a different one. I’m only staying here for one night so that is not good.
Stayed 1 night in Feb 2024
Response from Manager on 27 Feb 2024
Hello Guillermo, We're sorry to hear about your experience. We appreciate your feedback and will share this with the team for improvement. For any future concerns, please don't hesitate to reach out to our management.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ski trip
This is a no frills restaurant but its ok to stay for skiing trip. However, i did not care to be in a room with ajoining rooms on either side. I heard conversations and loud kids. The walls are thin. Other than that, it is within walking distance of restaurants and casinos.
Stayed 2 nights in Feb 2024
Response from Manager on 24 Feb 2024
Dear Guest,Thank you for sharing your feedback with us. We regret to learn about the inconvenience you experienced during your stay. We always aim to provide a comfortable environment for all our guests. Your comments will be shared with the relevant team for their awareness. We appreciate your highlighting the hotel's convenient location for dining and entertainment options.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello James,We appreciate you taking the time to share your experience with us. If there are any specific suggestions or concerns you'd like to discuss further, please feel free to reach out to our management team. We value your feedback and hope to welcome you back in the future.

2/10 Terrible

Lok Man

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Spider, flys, dead flys on mirrors in the bathroom. TV tilted coffee table felt like it’s going break apart, outlet don’t work, blower dryer does not work, one good thing is that is quiet but also because no one want to come here! Sink and towel all stain!
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Lok Man, Thank you for sharing your feedback with us. We appreciate your comments and regret to learn about the issues you experienced during your stay. We take all feedback seriously and will address these concerns with our team. Your insights help us improve the guest experience.

8/10 Good

David, Pine

Liked: Staff & service
Staff always ready to help.
Stayed 17 nights in Jan 2024
Response from Manager on 20 Feb 2024
Hello David,We appreciate your kind words about our helpful staff. Should you have any future needs, don't hesitate to reach out to us.