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Reviews of Hotel Villa Fiorita

3 out of 5
Hotel Villa Fiorita
Via Nastro Verde 96, Sorrento, NA

Reviews

8.6

Excellent

Rating 10 - Excellent. 250 out of 562 reviews" "
Rating 8 - Good. 222 out of 562 reviews" "
Rating 6 - Okay. 72 out of 562 reviews" "
Rating 4 - Poor. 14 out of 562 reviews" "
Rating 2 - Terrible. 4 out of 562 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Kara

Travelled with group
Disliked: Property conditions & facilities, room comfort
Very rude
Front desk staff were very rude. We booked a room with a terrace and when we got there they said that we booked the very last room and that there wasn’t a room with a terrace available. They didn’t care, and were very rude and disrespectful. The whole reason we booked here was for the morning view of anmalfi coast. They also had the hot tub closed the entire time. They said it was because it was windy. The second night there was zero wind, but they still had it closed and said it was because of wind.
Stayed 2 nights in Oct 2023
Response from Giovanni on 22 Oct 2023
You are liars and not very fair towards your friends because you had 5 rooms but they had booked the rooms with a sea view by paying more and instead you months ago when the sea view rooms were available you booked the cheap room without a sea view. We were full but in any case it would not have been right to assign a room with a sea view when your reservation was without a sea view.Furthermore, we showed you the reservation on the day you were leaving without paying and not even in the face of evidence did you apologize, in fact you also wrote this bad review as revenge for a mistake made by youYou are not nice people I'm sorry, luckily most of our guests are nice people

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were spectacular from above Sorrento. Being out of the city was quiet and relaxing. The bus shuttle to town throughout the day was very convenient. Food was excellent.
Stayed 5 nights in Sep 2023

10/10 Excellent

Nuthira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and more importantly the hotel host (family run) were excellent! The place was clean, safe, quiet. They had a shuttle that ran every hour to take you into Sorrento and pick you up. The staff was extremely helpful and guided us to the best tours and protected us from any scams.
Stayed 6 nights in Sep 2023

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
We had such an amazing time here for two weeks. The view from our hotel room was incredible. We loved waking up every morning to this view. Everyone at this hotel was so incredibly friendly and welcoming. It was a joy to stay here! It is very much a family run business and they were all very helpful. Very clean and great food at breakfast and dinner. It was very difficult for us to leave. This was a base for us for many trips, including Amalfi, Scala, Ravello, Positano, Capri, Procida and Herculaneum. Because we were situated so high up on the mountain, it was necessary to take the hotel bus down to the center of town in Sorrento which has so much to offer as well. The two bus drivers Pasquale and Luca were so friendly and were always on time. Incredible driving as well!! It was a joy to take the bus up and down the mountain. We loved doing this each morning and evening as the views were outstanding. Highly recommend this hotel for a wonderful experience!!
Stayed 14 nights in Sep 2023

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet, well-decorated. Concierge stayed until we arrived at 10 p.m. which is his normal time to leave. It is a beautiful property and I wish we could have stayed longer.
Stayed 2 nights in Sep 2023

10/10 Excellent

Sherif

Stayed 3 nights in Sep 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept grounds with flowers and potted plants all around. Lovely landscape. Stunning views. Since the hotel is on a hill, there are a lot of stairs to climb leaving the hotel.
Stayed 9 nights in Jul 2023

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay at Hotel Villa Fiorita! The staff were wonderful, and the views were beautiful. Definitely a highlight of our vacation in Italy was staying here. We absolutely would stay again.
Stayed 3 nights in May 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are repeat customers to Villa Fiorita, in Sorrento….we were celebrating our 50th wedding anniversary on this trip to Italy…. we love the magnificent views of this beautiful area from our balcony day and night…the buffet breakfast that is offered is great with lots of choices…it is a family owned hotel and every family member we have come to know has become very special to us….the shuttle bus is great to get you down and back to and from the town center…thank you Giovanni and family!
Stayed 22 nights in Sep 2022

10/10 Excellent

Anand

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Stay in Sorrento
Had a very pleasant experience at Hotel Villa Fiorita during our stay there. The hotel was clean and tidy, the staff were very helpful and welcoming and the view was superb.
Stayed 5 nights in Aug 2022

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I could wake up to the view from our hotel room balcony forever. The ideal location and serene setting. The hotel offers convenient free transportation to and from Sorrento. The staff are very welcoming and helpful. Giovanni arranged for a wonderful boat tour of the Amalfi Coast that we'll never forget. The hotel restaurant is excellent for dinner and they offer a great breakfast to start the day. I can't wait to return!
Stayed 2 nights in May 2022
Response from Giovanni on 3 Jul 2022
Dear Tina, you are very kind and we are happy to read your beautiful review. Thank you very much !

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not in the middle of town but still brilliant
I can’t say enough good things about this hotel. The best so fat out of 10 hotels on my trip. Staff created a great atmosphere. Restaurant was excellent. Beautiful view. Not centrally located but has a free shuttle bus. I can’t believe it is listed as 3 only stars.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, wonderful restaurant, and very friendly staff. The free shuttle bus is amazing as well!!
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is beautiful! You can lounge on the patio and relax in the evening as the heat leaves the day. The shuttle is a convenient way to access the hotel because it's a fair distance up the hill.
Stayed 2 nights in Aug 2019

10/10 Excellent

Chanceler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must Stay
Loved the hotel! The shuttle to sorrento made it very easy to get there and all of the staff was so friendly. Also loved the breakfast!
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service
We checked in super late and reception welcomed us with a smile. The breakfast was very good and offered different options each day. The view was incredible and our room was very nice.
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bus service to Sorrento was comfortable and reliable Food was excellent Staff was very helpful
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very wonderful surprise when we got to Villa Florita. The manager and the staff was warm and made us feel like Family. The property was perfect and very beautiful and the location was perfect giving us an unbelievable and most amazing sights of the valley. We will return someday with family to share our wonderful experience with them..
Stayed 2 nights in Jul 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfectly Managed Charming Hotel Top of Mountain
Charming, clean hotel on top of the mountain. Magnificent views and comfortable room with great shower. The service was outstanding, second to none. The entire staff was attentive, friendly and extremely helpful. Will recommend this hotel to family and friends. Looking forward to my next stay with them.
Stayed 5 nights in Jul 2019

10/10 Excellent

LG, Connecticut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a few minutes away from the center of town which i like, the center is crowded and has lots of traffic. They do provide hourly shuttles to the center of town. The hotel is tastefully decorated and vey clean. They provide a very good breakfast spread. The room has great views of the coast. They do provide parking but not on site, if you need your car you have to let them know in advance which can be a little inconvenient. They do not have a pool which would have been nice, it was very hot. We ate at the restaurant, the food was good and reasonably priced. I would definitely return and recommend it.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2019

8/10 Good

Guks, UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice small clean place. Nice enough breakfast . Worth trying their dinner ,book a table at their panoramic view terrace. If u decided to stay try and get a room with sea view ours wasn’t .
Stayed 5 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We greatly enjoyed our stay here. The daytime concierge was a bit brisk and seemed slightly annoyed when dealing with us, but the rest of the staff was incredible. Especially the nighttime concierge who was endlessly friendly and made us feel extremely welcome.
Stayed 3 nights in Jun 2019

6/10 Okay

Verified traveller

Stayed 7 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent view, clean rooms, nice dinning all at fair prices. You can see the Sorrento bay, the Vesubio and part of the city of Napoli from the room. Priceless.
Stayed 1 night in May 2019

6/10 Okay

Luiz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2019

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent !
It was our 40th wedding anniversary we had the most amazing room with a view to die for .. the faculties were spot on ... the owners were friendly and so helpful ...spotlessly clean breakfast just right if our stay was a bit longer the pool and roof terrace was a great place to just chill and relax .... a definite recommendation xx
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The hotel was clean. The food was good, and breakfast was generous. The view is spectacular.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice views , clean room and free shuttle to downtown Sorrento
Stayed 3 nights in Apr 2019

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint and amazing!
It was amazing! The room was so clean and comfortable.....the staff was friendly and helpful......and the breakfast and dinner was amazing! We just loved it! I would recommend this to my friends and family!!
Stayed 2 nights in Nov 2018

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous views high above Sorrento
Getting up to the hotel was a bit difficult, especially finding the shuttle our first night. We did alot of walking and hunting before we figured out where the shuttle stop was. Then getting our luggage down the long ramp to the hotels entance was tiring. But once there, the view was beautiful overlooking the coast from our large terrace and breakfast was very, very good, in a nice large dining room with glass walls overlooking the bay and Sorrento.
Stayed 1 night in Oct 2018

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel. COMFORTABLE!
BEAUTIFUL HOTEL! GORGEOUS VIEW from our balcony! We loved our stay here in Sorrento! Staff is so helpful and accommodating. Room was pretty and so comfortable. The only Con we really had about staying here was how HIGH up the hill it was . . (of course the views were beautiful because of this - can't complain too much) We had to take a tram down and up the hill that sometimes wasn't always so convenient for us/our schedule but it was nice that they provide you with free transportation up and down. It wasn't a deal breaker thought, thats for sure. I would highly recommend staying at this hotel. Thank you for such a pleasant visit.
Stayed 2 nights in Oct 2018

10/10 Excellent

Antonella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel. The view was amazing. The staff
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018

10/10 Excellent

Bernadette, New York

Liked: Cleanliness, staff & service, property conditions & facilities
This Hotel is excellent! simple not too fancy but you can feel at home with the very quiet environment and the view is amazing! the breakfast is great as well. service is fantastic.
Stayed 2 nights in Oct 2018

10/10 Excellent

jag, ocean city, nj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, friendly staff. Enjoyed dinner one night and it was very good and reasonably priced. Would suggest to anyone that may be visiting the area.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view and delicious foods in restaurant Staff very helpful
Stayed 2 nights in Oct 2018

10/10 Excellent

Nick, London

Liked: Cleanliness, staff & service, property conditions & facilities
Though it's a little outside Sorrento, it's hillside location means the views are superb and there's a regular free bus into town. It's quiet (as long as you don't have noisy room neighbours), the food is great and staff helpful. There's no pool but a couple of hot-tubs to sit in and look over the Bay. Facilities are pretty minimal but then you should be exploring most of the time anyway! Mostly suitable for couples, certainly not a party hotel or for children
Stayed 7 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is an incredible view of Vesuvius from jacuzzis.
Stayed 2 nights in Sep 2018

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
The views are spectacular from this hotel! It’s far from town but the shuttle is easy to use and on time. I would stay here again. The only negative is a very small bathroom (shower!)
Stayed 3 nights in Sep 2018

10/10 Excellent

Sue, Michigan

Liked: Cleanliness, property conditions & facilities, room comfort
Nice, clean rooms overlooking the Sorrento coast. Great restaurant and very dependable shuttle service.
Stayed 5 nights in Sep 2018

6/10 Okay

Russell, Reading, uk

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lovely staff but tired hotel
We had some room issues at the start, The simple ones were dealt with swiftly. The more complex ones ( another rooms leaking a/c unit onto our balcony, noisy extractor fan blowing onto balcony) was never dealt with. Apparently we couldn’t be room changed! Giovanni is the saving grace of the hotel In my opinion. He really cares about his guest and will do what he can to help. Unfortunately there are just quite a few elements that are in need of an upgrade. The outside areas where not how the brochure photo looks. And furniture is quite old and worn. The veiw is fantastic although you did feel like the pool in all the photos should be part of this hotel. Maybe it used to be one hotel and they have split it into two? The free bus down to town is punctual and the drivers are brilliant. Breakfast is basic continental, but it is complimentary. Room sizes and bathrooms are on the small side, if I was a bigger chap maybe getting in and out of the shower would have been difficult. Something out of the hotels control is the steep hills in the surrounding area, but this in my opinion adds to the romance of sorrento..
Stayed 5 nights in Sep 2018
Response from Giovanni on 26 Sept 2018
Dear Russell, I don't understand which you room you had because all the rooms are recently renewed like the most of our common areas. I don't understand why you posted the photos regarding another hotel and not the photos regarding our hotel, we have a nice jacuzzi area a large solarium with the sun until the evening. May be you can post the photos regarding the rooms then everybody can understand what it is tired for you. Thank you for your review but it is not polite to post photos regarding another hotel the only photo regarding us is the hotel entrance from the road

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
The location is perfect and the hotel is super clean! The only comment I have is that you hear a lot of noise around. The rooms should be a little more soundproof. Other than that, it’s perfect!
Stayed 4 nights in Sep 2018

8/10 Good

Ernie, Sorrento

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Long distance from beach, shuttle beach too downtown area a must, price is comparable too others in the area, food ok, priced right for the money
Stayed 3 nights in Aug 2018

10/10 Excellent

Patricia

Great choice on Amalfi Coast!!
Lovely old villa in Sorrento overlooking the city and the Bay of Naples. Only drawback was distance from town but there was a free shuttle so no need to drive. Excellent onsite restaurant we only ate in once as we were not back in time but highly recommend.
Stayed 4 nights in Jul 2018