4 bars/lounges, poolside bar
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Reviews of Hotel Marinela Sofia

5 out of 5
Hotel Marinela Sofia
100 James Bourchier Blvd, Sofia

Reviews

7.4

Good

Rating 10 - Excellent. 119 out of 383 reviews" "
Rating 8 - Good. 128 out of 383 reviews" "
Rating 6 - Okay. 71 out of 383 reviews" "
Rating 4 - Poor. 31 out of 383 reviews" "
Rating 2 - Terrible. 34 out of 383 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Only place we will stay in Sofia
Stayed 3 nights in Mar 2024

6/10 Okay

Adel

Business traveller
Disliked: Cleanliness, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Alessandro

Stayed 3 nights in Dec 2023

10/10 Excellent

Marco

Stayed 1 night in Dec 2023

10/10 Excellent

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel and amazing restaurants
Stayed 3 nights in Oct 2023

8/10 Good

Josef

Stayed 2 nights in Oct 2023

8/10 Good

Neven

Stayed 2 nights in Sep 2023

2/10 Terrible

Manabu

Stayed 2 nights in Sep 2023

6/10 Okay

Noshaab

Stayed 3 nights in Sep 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent.
Stayed 1 night in Jul 2023

2/10 Terrible

ariel

Stayed 4 nights in Jul 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Right in the middle of everything and yet comfortable.
Stayed 1 night in Jun 2023

2/10 Terrible

Albena, Alexandria

Travelled with family, Business traveller
Disliked: Cleanliness, property conditions & facilities
I don’t recommend this property - the bathroom was not clean, we found dirty socks near the curtains, the door card reader was reading that needs housecleaning service (it was in red) but the front desk told us it should be like this. On top of it the morning of the check out someone enter our room (not a housekeeper I think it was a guest of the hotel) while we were trying to leave. Absolute disappointment. The hotel has plenty of good rated restaurant we wanted to try. The coffee bar/garden area didn’t seem to welcome anyone and made us feel uncomfortable. Not knowing what type of espresso they serve, not knowing what desserts they offer, and served us warm water - 10 min later the ice came but it wasn’t needed anymore. The Italian restaurant was good - atmosphere great, cocktails very presentable, food was just ok. I’ll be contacting the manager of the hotel to address my complains about the stay itself.
Stayed 1 night in May 2023

6/10 Okay

Athanasios

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not bad but it doesn't deserve the price.
Too overpriced. Also a renovation/repair is needed to the hotel's rooms and a couple of the staff to be polite.
Stayed 3 nights in May 2023

4/10 Poor

MARC

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2023

2/10 Terrible

Mantescu

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I have stayed in a huge old furnished apartment smelling and not having heating for a huge price.
Stayed 2 nights in Apr 2023

6/10 Okay

David

Stayed 4 nights in Apr 2023

8/10 Good

Danaila

Stayed 3 nights in Apr 2023

10/10 Excellent

Erwin

Stayed 3 nights in Mar 2023

8/10 Good

Seyfettin

Stayed 3 nights in Mar 2023

6/10 Okay

Remko

Stayed 4 nights in Mar 2023

8/10 Good

Lukas

Stayed 1 night in Mar 2023

10/10 Excellent

Diesel

Stayed 1 night in Jan 2023

6/10 Okay

Sophie

Disliked: Cleanliness, staff & service
Menage de la chambre tres decevant
Notre chambre a etait bacler la propreter reste a desirer reste de dentifrice dans le lavabot lit pas fait nettoyage de la table pas fait rangement pas fait ou vite fait tres decu de l etat de notre chambre apres le passage de la femme de menage et pas du coup Aimable domage d avoi un si Belle hotel mais pour l etat des chambres tres tres decu coordialement mme brulet sophie
Stayed 3 nights in Jan 2023

2/10 Terrible

Shirlynne

Travelled with group
Disliked: Staff & service
This was my second visit to this hotel. The first time I stayed there, the receptionist at the front desk was rude. When she checked me in the room she sent me too was not even cleaned. This stay, I accidentally left my kindle. I went back after they told me it was found and the same rude receptionist from the first visits told me it was not there.

2/10 Terrible

RALICA

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No heating, when there is heating, the electricity goes down
Stayed 7 nights in Nov 2022

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to shopping and best of all the restaurants.
Stayed 1 night in Nov 2022

10/10 Excellent

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG this hotel is freaking amazing! I love the breakfasts!!! I love the Italian restaurant and the Japanese gardens with ….black swans! For real? Black swans! Then the last day we found another garden next to the Japanese garden….what?! Nine peacocks….are you kidding me? Some were albino peacocks….what a fabulous place. I can’t wait to come back to Bulgaria just to stay here again.
Stayed 6 nights in Oct 2022

10/10 Excellent

Simon robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my very short stay. Welcoming front desk staff, awesome gym, great breakfast and cool decor, like the Japanese Garden AND it’s close to the main part of town - I would really recommend this hotel for a business stay or a romantic getaway.
Stayed 2 nights in Oct 2022

6/10 Okay

Magdalena

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Great location and lots of good dining on site. Friendly staff. However the hotel is quite old and the rooms are outdated. I was disappointed by the breakfast. Lots of options but food quality was poor. Definitely expected more from a 5 star hotel.
Stayed 3 nights in Oct 2022

2/10 Terrible

Nikolay

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Carpet in room stained, AC not working, terrible check in, overcharged for upgraded room but many issues inside. Mimi bar half stocked.
Stayed 2 nights in Sep 2022

4/10 Poor

Shirlynne

Business traveller
Liked: Amenities
Disliked: Cleanliness, staff & service
I went to check in and the staff member asked me for my ID. I gave her my military ID, she scanned it and I guess the scan did not work and she asked me for another ID. I gave her my driver’s license. She scanned it and apparently the system did not take it either. So she asked for my passport. As a Soldier we don’t have to travel with passports we travel on our orders. So I told her I did not have a passport for her. She start yelling and arguing with me about the ID. I politely tell her that I have two IDs which is more than most Americans. I can not help that her system is not accepting them. She stated she would have to register me under her name but I had to get out first thing in the morning. I told her absolutely not and to get me the manager. Which she did not do. Eventually she gave me the key to the room. When I got to the room, the bed was unmade, urine was in the toilet and there was a cup of coffee there. I went back down to the desk and showed her pictures of the room she sent me too. She then gave me a new room key with a discount card for a massage. She never apologized for her behavior. The next morning I came down and requested and extension to stay in the room because my meeting was going to go over, the gentleman at the desk said I was good to stay until 2pm. Housekeeping shows up at noon and says they thought I checked out. So I just left. I would not recommend using this hotel unless you have a passport.
Stayed 1 night in Sep 2022

2/10 Terrible

Mario

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible stay in hotel Marinella
Don’t even think to stay in this please not friendly personal the rooms are disgusting food is terrible it doesn’t work even one star stay away from this place I will upload some pictures to see what kind of conditions are the rooms. we wait I 2hr to check in… in the middle of the night we come back to the hotel we have to wait for hour and a half for someone to open the room. The key was not working. on the checkouts I have to wait another two hours because they told me that my booking was not complete and they want to charge me additional $150 I have to stay on the phone for hour and a half with Hotels.com and with the hotel representative the clear what’s happening in one that way they want the double charger.. all the hotel representatives Treat us like we going their home not in the hotel like we’re going there home without any notice to stay there. Complete disappointment disaster never go back to this place
Stayed 1 night in Sep 2022

10/10 Excellent

Jevon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you visit Sofia you visit the Marinela
Stayed 2 nights in Sep 2022

2/10 Terrible

Irina

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
When me and my partner arrived in our room it looked liked it wasnt even clean our bathroom was filthy, the mini bar fridge was broken and also was disgusting, there was wine stains all over the floor as well as that i called reception to get a cleaner to come and clean the fridge and bathroom and they barely even did the job so me and my partner took it upon ourselves to clean the bathroom and fridge, personally think the whole house keeping side was just poor as an overall, in a hotel you usually get new towels we didnt get clean towels and the fact everything had an extra charge to it i personally wouldnt consider this as a 5* hotel and i would never pay the price for an “executive room” like this again, the breakfast was terrible all the food was dry and bland the only thing i could say that was decent was the orange juice.
Stayed 2 nights in Jul 2022

6/10 Okay

Marius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Stanimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jun 2022

8/10 Good

Nikolay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good value for money
overall i like the hotel parking is too expensive 30 BGN per day ! breakfast is good restaurants on site close to center i was upgraded with room due to the fact that i return
Stayed 3 nights in Apr 2022

4/10 Poor

Oleg, Morganvile

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Keep your money out of hotel reception. My credit card was charged twice. An it was big story and takes long time to get reimbersment.
Stayed 5 nights in Apr 2022

8/10 Good

Mite

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel is good, on a good place, and is a lot of restaurant and bars in the hotel. The room is ok but they need to start rebuilding it.
Stayed 1 night in Feb 2022

2/10 Terrible

Omar

Stayed 3 nights in Dec 2021

10/10 Excellent

Irina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Fantastic hotel - my favourite preference every time I visit Sofia.
Stayed 2 nights in Dec 2021

10/10 Excellent

Tanya, Las Vegas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was sparkling clean, staff was friendly, we had an awesome experience and will come back again!
Stayed 1 night in Nov 2021

10/10 Excellent

Latif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel Beautiful Staff helpful Clean hotel Everything was fine
Stayed 2 nights in Nov 2021

10/10 Excellent

Latif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Assaf

Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, emblematic of the city. There is a very beautiful view if you are on a high floor. The purity is at a satisfactory level
Stayed 1 night in Sep 2021

10/10 Excellent

Lozan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Bob

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sorry was the best place
From a Perfect one to a terrible ! No Piccolo, waiting on Reception check in to finish their conversation. Left Credit card for consumption / expenses - not informed nobody!!! Poor old breakfast. TV eith 9 working channels ?!? Poor Internet. This place is gone.. Sorry
Stayed 2 nights in Aug 2021