Thank you very much for the great feedback.Kind regards,Linda BeneFront Office Manager

Thank you for sharing your feedback. I sincerely apologize for the numerous issues you encountered during your stay. This is far from the standard of service we strive to provide.I am very sorry for the delay in your check-in and the lack of a bed and linen for your child upon your arrival. This should have been prepared in advance, and I apologize for the oversight. Additionally, the broken bath plug, heating/cooling system, and coffee machine are unacceptable, and I regret the inconvenience they caused you.I understand how frustrating and disappointing this experience must have been, especially after a long day of travel. Your comfort is our priority, and I deeply regret that we failed to provide a satisfactory stay.Please accept our sincere apologies for the discomfort and frustration you experienced. We are taking immediate steps to address these issues to prevent future occurrences. I hope you will give us another chance to provide you with the high standard of service you rightfully expect.Thank you for bringing these matters to our attention. Please feel free to contact me directly if there is anything else I can do to assist you.Warm regards,Linda BeneFront Office Manager

Thank you for sharing your experience with us. We're sorry to hear about the inconvenience you faced while waiting for the shuttle bus. We understand that this delay must have been frustrating, and we apologize for any inconvenience it caused. The shuttle service is run by a 3rd party company and we will certainly discuss it with them.We're glad to hear that you found our bar and breakfast staff to be polite. Your feedback is appreciated, and we will pass along your compliments to them.Once again, we apologize for any inconvenience you experienced during your stay. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future.Warm regards,Linda BeneFront Office Manager

Thank you for sharing your feedback with us. We're sorry to hear that your experience fell short of your expectations. You will be glad to hear, that we are looking to refurbish the hotel soon.Your feedback is valuable to us as we continuously strive to improve our services and facilities. We appreciate your honesty and hope to have the opportunity to welcome you back in the future for a more positive experience.Kind regards,Linda BeneFront Office Manager

Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed our staff, bar, cocktails, and restaurant during your stay. We appreciate, that the softness of the bed is personal preference. Please request a soft bed before your next stay and we will be happy to accommodate your request.We appreciate your loyalty and hope to have the opportunity to welcome you back in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Kind regards,Linda BeneFront Office Manager

Thank you for sharing your feedback with us. We're glad to hear that you found our hotel facilities satisfactory and that our staff were helpful during your stay.We have a hoppa bus right outside from out hotel door, which takes you to terminal 5. Kind regards,Linda BeneFront Office Manager

Thank you for the fantastic review.We are glad you found the proximity to Heathrow is great.Looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Thank you for the great review.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Thank you for sharing your feedback with us. We're pleased to hear that our staff provided attentive service during your stay. However, we're sorry to learn that the room you were assigned, although up to date, did not meet your expectations in terms of comfort. Your satisfaction is important to us, and we apologize for any inconvenience this may have caused.We will review your comments with our team to ensure that we are providing the best possible experience for all our guests.Should you choose to stay with us again in the future, we would be grateful for the opportunity to provide you with a more comfortable and enjoyable experience.Kind regards,Linda BeneFront Office Manager

Thank you for taking the time to share your feedback with us. We're sorry to hear about the challenges you experienced with transportation to and from our hotel. There is many options to choose from and to the airport. The hoppa bus costs 6.80 per person one way. A taxi can be prearranged as well and we are in partnership with We know London, who can also provide cost effective transportation.Should you reconsider staying with us in the future, we hope to have the opportunity to provide you with a more seamless and enjoyable experience, including transportation options that meet your needs. Thank you again for your feedback, and we hope to welcome you back in the future.Kind regards,Linda BeneFront Office Manager

Thank you for taking time and comment on your recent stay with us. We are a few miles from the airport. There is many transportation options to and from the airport, including a hoppa bus, taxi and We know London.We have a restaurant, 2 bars and Starbucks onsite as well as room service menu.We hope you will consider staying with us again in the future, and we appreciate the opportunity to welcome you back and provide a more enjoyable experience.Kind regards,Linda BeneFront Office Manager

Thank you for sharing your feedback with us following your recent stay. While we regret that your recent experience did not meet your expectations, we hope that you will reconsider and give us another opportunity to provide you with a more positive stay in the future. If there's anything else we can do to assist you or if you have further comments, please feel free to reach out to us directly.Kind regards,Linda BeneFront Office Manager

Thank you for your feedback.Kind regards,Linda BeneFront Office Manager

Thank you for the great feedback.Warm regards,Linda BeneFront Office Manager

Thank you for the feedback.We are looking forward to welcoming you back soon.Kind regards,LindaFront Office Manager

Hi LawrenceThank you for taking the time to leave us a review. I am sorry our communication on transport options was not clearer - we do try to show all the various options. With regards to the shuttle bus we are unfortunately unable to operate our own bus due to Heathrow Airport restrictions. We not hope that we are able to welcome you to the hotel in the future though.

Thank you for the lovely review.Looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Thank you for the great feedback. We are delighted you enjoyed your stay with us.Looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Thank you for taking time to review your stay with us.See you soon.Kind regards,Linda BeneFront Office Manager

Thank you for your feedback.Kind regards,Linda BeneFront Office Manager

Thank you for your feedback.Looking forward to welcoming you back.Kind regards,Linda Bene

Thank you for taking the time to share your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with the lighting in your room and for the delay in addressing your concerns with our maintenance team. Your comfort and satisfaction are our top priorities, and it's disheartening to learn that we fell short in meeting your expectations.Rest assured, I have personally addressed your feedback with our team to ensure that proper procedures are followed to promptly address maintenance issues reported by our guests. We will also look into improving our phone system to ensure that calls are promptly answered to provide swift assistance.Regarding the comfort of the bed, please accept my apologies for any discomfort you experienced. We understand the importance of a good night's sleep, and I regret that we did not meet your expectations in this regard. Your feedback is valuable, and we will use it to make necessary improvements to enhance the overall guest experience.Should your travels bring you back to our area, we would appreciate the opportunity to provide you with a much-improved stay. Please don't hesitate to reach out to me directly if you would like to discuss your experience further or if there is anything else we can assist you with.Once again, I apologize for the inconveniences you encountered, and I hope to have the chance to welcome you back for a more enjoyable stay in the future.Warm regards,Linda BeneFront Office Manager

Dear JamesThank you for your review of our hotel. I am sorry that everything was not completely satisfactory during your stay. We do have a range of dietary requirements on our menus but if you had any specific feedback we can share with Chef please do let us know and we would be happy to pass these on.Kind regardsLinda

Dear AshleyThank you for completing a review of our hotel. We are really pleased you enjoyed your stay and event with us. I hope we can welcome you back to the hotel in the near future.Kind regardsLinda, Front Office Manager

Thank you for your comments regarding your stay we are very pleased to hear about the outstanding service you received from our team. We pride ourselves in always providing with the best customer experience possible. We are sorry about your spa experience and will definitely review it with the spa manager. We hope to welcome you back to our hotel again soon.

Dear Sonia,Thank you for the lovely feedback.Kind regards,Linda Bene

Dear Louise,Thank you for your taking the time to complete a review. I am sorry that you were not happy with your stay. If you would like to share any further details to help us in improve for the future please do feel free to contact me. We hope we can welcome you back soon to our hotel. Kind regards,Linda BeneFront Office Manager

Thank you for your comments regarding your stay we are very pleased to hear about the outstanding service you received from our team. We pride ourselves in always providing with the best customer experience possible. We hope to welcome you back to our hotel again soon. Kind regards,Linda BeneFront Office Manager

Dear ColinThank you for taking the time to complete a review for our hotel. We are really pleased that you enjoyed your stay. I hope that we can welcome you back to the hotel in the future.Kind regardsLinda, Front Office Manager

Thank you for the great feedback.Kind regards,Linda BeneFront Office Manager

Dear Angela,Thank you for your taking the time and write a comment about your recent stay with us. I would like to offer you my sincerest apologies for the disappointment you have expressed about your recent stay with us as we discussed this personally on your check out as well.We hope we can welcome you back soon in our hotel.Kind regards,Linda BeneFront Office Manager

Dear Gareth,Thank you for the fantastic review.Kind regards,Linda Bene

Dear Robert,Thank you for your taking the time to complete a review. I am sorry that you were not completely happy with your stay. If you would like to share any further details to help us in improve for the future please do feel free to contact me. We hope we can welcome you back soon to our hotel. Kind regards,Linda BeneFront Office Manager

Dear Drew,Thank you for taking time to share your review with us.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Dear Karen,Thank you sharing your feedback with us. Please also accept my sincerest apologies for the BLT in room service I have shared your comments with our chef to ensure that this does not reoccur.The shuttle bus is operated by a third party company and it is shared with other airport hotels in the area for a fee.We thank you once again for your valuable feedback and we hope you will give us another opportunity in the near future to make amends.Kind regards,Linda BeneFront Office Manager

Dear Akash,Thank you for taking time and write a review about your recent stay.Your feedback will be taken on board in order to make improvements where needed and to ensure that our high-quality standards are maintained. We are 3 miles from the airport and have many transportation options available to get to.Kind regards,Linda Bene

Dear Arron,Thank you for your taking the time to write a complete a review. I am sorry that you were not happy with your stay. If you would like to share any further details to help us in improve for the future please do feel free to contact me. We hope we can welcome you back soon to our hotel. Kind regards,Linda BeneFront Office Manager

Dear JanyThank you for taking the time to complete a review of our hotel. I am pleased that you enjoyed your overall stay with us. If there is any further feedback you would like to share to allow to improve to a 10 out of 10 in the future please do let me know.Kind regardsLinda, Front Office Manager

Dear Mark,Thank you for your review.I am glad you enjoyed your stay with us and you found the location good, the bathroom and the size of room nice. We have different kind of beds, soft and hard. Please contact us in advance before your next stay, so we can allocate a room with your bed preference.Kind regards,Linda BeneFront Office Manager

Dear DorotheaThank you for taking the time to complete a review of our hotel. I am sorry that you did not completely enjoy your stay. If you would like to share any further feedback to help us improve for the future please do feel free to contact me.Kind regardsLinda, Front Office Manager

Dear George,Thank you for the great review.Looking forward to welcome you back soon.Kind regards,Linda BeneFront Office Manager

Dear Mustapha,Thank you for taking time to review the hotelKind regards,Linda BeneFront Office Manager

Dear David,Thank you for the fantastic rating.Kind regards,Linda BeneFront Office Manager

Dear BIQI,Thank you for the great review.We are looking forward to welcoming you back.Kind regards,Linda BeneFront Office Manager

Thank you for the fantastic review.Kind regards,Linda BeneFront Office Manager

Dear Daniel,Thank you for the excellent rating.Kind regards,Linda BeneFront Office Manager

Thank you for taking time and review our hotelKind regards,Linda BeneFront Office Manager

Dear Margaret,Thank you for your lovely comment.We are looking forward to welcoming you back soon.Kind regards,Linda BeneFront Office Manager

Dear Sheila,Thank you for your feedback.I am sorry we didn't meet your expectations on some aspects of your stay. WI am sorry to hear, that you were not offered a soft bed. Please let us know in comments on your future booking regarding your bed preference. We will be gladly accommodate your request.Looking forward to welcoming you back in our hotel.Kind regards,Linda BeneFront Office Manager

Dear Ronan,Thank you for taking time and rate the hotel.Please share with us any comments you may haveKind regards,Linda BeneFront Office Manager