Interior

Reviews of Hotel Diament Spodek Katowice

3 out of 5
Hotel Diament Spodek Katowice
al. Korfantego 35, Katowice, Silesian

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 92 reviews" "
Rating 8 - Good. 40 out of 92 reviews" "
Rating 6 - Okay. 16 out of 92 reviews" "
Rating 4 - Poor. 6 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

frances, newton

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
it was the apartment with a kitchen.. then kitchen had n cleaning supplies , so you had to but dish washing liquid, napkins, paper towels to use the kitchen.. The staff could not or would not print off my ticket for the Blues festival s i missed the event..one gave ne the wrong email and i re-emailed it several times to no avail .. You literally have to beg for kleenex for the room... never ever had a hotel that refused to provide kleenex. lastly, after leaving i rec's an email for a charge for a bottle of wine .. there was a bottle of wine n the living room table with not charge attached with 2 bottles of water.. No on mentioned a room bar or cost for the water and wine in the living room table.. yet insisted in two emails that i pay.. i will never stay ther again.. So many other hotels near Spodek with microwave, business center and restaurants ..
Stayed 3 nights in Oct 2023
Response from Front Office Manager on 17 Oct 2023
Dear Guest,Thank you for recently staying with us and taking the time to rate your experience.We strive to provide exceptional service and apologize that we did not meet your expectations.We are sorry about the lack of amenities in your room.In the case of wine, as we informed earlier, it is part of the minibar, which is charged additionally. There is also a tag on the wine that informs about the applicable fee.Thank you again for taking the time to share your feedback with us.

10/10 Excellent

Joanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Kierownik Recepcji on 27 Sept 2023
Szanowni Państwo,Dziękujemy za poświęcony czas i pozostawienie opinii dotyczącej pobytu.Zadowolenie naszych Gości jest dla nas priorytetem, dlatego cieszymy się, że pobyt w naszym Hotelu spełnił Państwa oczekiwania.Zapraszamy ponownie do naszego obiektu przy kolejnej wizycie w Katowicach.

10/10 Excellent

Antonios, Prague

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good in city center, easy access to tram.
Stayed 1 night in Sep 2023
Response from Front Office Manager on 25 Sept 2023
Dear Guests,Thank you for taking the time to leave feedback regarding your stay.The satisfaction of our guests is our priority, which is why we are glad that your stay in our hotel met your expectations.We invite you to our facility again on your next visit to Katowice.

2/10 Terrible

Gerald

Stayed 4 nights in Jan 2023

6/10 Okay

Yang

10/10 Excellent

Chloe

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

6/10 Okay

frances

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No access to Spodek the hotel
SO, the whole point of the stay at this hotel was acces to spodek rawa blues festival, w/o having together a taxi afterwards... But the access was limited to staff and event person. Hotel guest had to walk around the entire estate to get to the front entrance.. not thru the hotel attached to spodek.. Fortunately, the hotel has excellent customer service to make up for the fact that you have to enter the bldg in a hail of smoke. smokers hangout at the entrance .. all day and night .. the ashtray is right at the door of the entrance. for hotel and restaurant.. so to avoid lung cancer ya might want to grab a gas mask before coming... again they do have the best front desk people ...and that is this only reason to accept the level of smoke in the place.
Stayed 2 nights in Oct 2019

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel.
Had a fantastic time at hotel diament spodek, the staff are very friendly, the room was clean and very comfortable, fresh towels every day, cleaned every day. Breakfast was great, cereal, fruit, cheese, meats, yoghurts, different breads, bacon, scrambled eggs, salad, cakes and other things. Eat in restaurant at hotel and that was great too. It's about 10 to 15 minute walk into the town from hotel. Very quiet in hotel, didn't hear anything from the spodek, hotel doesn't look anything from outside but it's another world inside. The bar and restaurant are very reasonably priced but does close at 10pm. Sylvia on the reception was adorable, very very helpful. All in all we had a brilliant time.
Stayed 3 nights in Sep 2019

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, room comfort
So so
The location is good but it looks like the back of a supermarket where all the deliveries are coming, weird structure. They were taking stuff in/out constantly like a venue setting a stage..., the security guy was very rude, not very politely cos I took the wrong way to leave the hotel. On the other hand, it was quiet room and clean but needs updating the decor, carpet no no, please we are in the 21st century, the pillow not good, I don’t understand why many hotels use that big pillows instead of the normal ones. There war a misunderstood about my payment and to clarify that everything was paid, a month ago, I have to contact Hotels.com, the receptionist wanted me to pay again, she didn’t even have my right details, not happy with that situation, lack of professionalism. I have to say restaurant style and breakfast were good, and service very friendly.
Stayed 1 night in Aug 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice no frills Hotel with great WiFi
Stayed 3 nights in Jan 2019

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outside of building looks a bit shabby but it is very nice and clean inside and is very well run. The breakfast is superb.
Stayed 1 night in May 2018

6/10 Okay

Myron

Liked: Cleanliness, room comfort
Noisy but OK
Hotel location was a bit hard to find. Location OK, but a lot of loud events happening, which was distracting until the early morning. An OK value but not great.
Stayed 1 night in Apr 2018

8/10 Good

DMR, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient, clean and comfortable
Stayed here for 5 days during international music trade fair WOMEX. Extremely convenient for ICC, theater and all venues. Clean, comfortable, with friendly staff. Breakfast was good in the adjoining restaurant, although the choice of a hot breakfast was limited to scrambled eggs and sausage, but the menu for other meals was very limited, and the quality below par.
Stayed 5 nights in Oct 2017

4/10 Poor

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Small needs refurbishment
Staff friendly but clueless. Room too hot and small. Enjoyed breakfast hut hotel needs a refurbishment as a little shabby

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Cheap overnight stay lacked convenience.
One night getaway with my wife. Received two beds that couldn't be moved together. Shower was ok. Old towels. Hard to get to the entrance. niegazowana water was actually gazowana.

4/10 Poor

Verified traveller

Disliked: Room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hostel or Hotel
This is an interesting place nice way to meet people as the rooms attach directly to the lobby and the lobby has social gathering places to play mini golf or pool. Not the best business accommodation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great for the rink
Quirky place to stay. Only complaint was the thickness of the walls. Fortunately there were few other guests until our last night when we really found out how loud noisy neighbours could be! Breakfast was interesting...

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Zugang über einen Innenhof; sehr laut durch verschiedene Veranstaltungen im bzw. neben dem Hotel. Zimmer an sich sehr sauber, Personal freundlich.
Stayed 4 nights in Nov 2023
Response from Front Office Manager on 14 Nov 2023
Dear Guests,Thank you for taking the time to leave feedback regarding your stay.The satisfaction of our guests is our priority, which is why we are glad that your stay in our hotel met your expectations.We invite you to our facility again on your next visit to Katowice.Best regards,Front Office Manager

2/10 Terrible

Mohammad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
As a 3 Stars Hotel, it has no proper Entrance. The Picture does not reflect anything. The pictures are bit falsified and does not have Waterpool Entrance. No breakfast and Restaurants within 20 mins walking distance. Afterall, not even a small Freezer in the room. Toilets are small disasters. Not enough lights. Never again in this crap Hotel.
Stayed 4 nights in Aug 2023
Response from Front Office Manager on 16 Aug 2023
Dear Guest,Thank you for taking the time to give us feedback on your recent stay. We appreciate all reviews, both positive and negative, as they help us improve our services and better serve our guests. At our hotel, we strive to make every guest's stay comfortable and meet their expectations. While we understand that in this particular case we were not able to do so, we would like the opportunity to discuss your visit with you in more detail. Please feel free to contact our team to discuss your experience further. Thank you again for taking the time to share your thoughts and give us feedback. We hope you enjoyed the rest of your trip!

6/10 Okay

Khalid

Stayed 1 night in Jul 2023
Response from Front Office Manager on 2 Aug 2023
Dear Guest,Thank you for sharing your opinion with us. We hope that your stay in our hotel met your expectations. Our team makes every effort to ensure that the stay of guests in our facility is satisfactory. We invite you to visit our facility again on your next visit to Katowice.

6/10 Okay

thorkild

Travelled with group
Første og sidste gang på dette sted.
Værelserne var ok, men sengene var ikke behagelige at ligge i, og de blev ikke redt ordentlig. Da vi kikkede på deres hjemmeside og deres billeder, kunne vi se at der var en dejlig restaurant, og det var med til at vi valgte stedet, men det viste sig at hvis vi ville bruge disse faciliteter, skulle vi spadsere til et andet hotel, som lå 15 menuters gang fra hvor vi boede, og det er jo ikke sagen når man er gangbesværet, jeg vil kalde det falsk reklame.
Stayed 4 nights in Jul 2023
Response from Front Office Manager on 1 Aug 2023
Dear Guest,Thank you for taking the time to share your impressions of your stay at our hotel. We are sorry to hear that the beds were not comfortable and were not properly bedded. At our hotel, we strive to make every guest feel as comfortable as possible. We understand how important it is for guests to have a positive stay with us. We apologize if our website gave the impression that restaurants are available on site, when in fact they are located nearby. Thank you for letting us know so we can make sure all information is represented correctly on our website in the future.

10/10 Excellent

Sunay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Malgorzata

Stayed 4 nights in Jul 2022

6/10 Okay

Nuno Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
* not the best first impression when entering building/ elevator * nice lobby * good breakfast * very narrow bed * nice and helpful staff
Stayed 1 night in Aug 2020

8/10 Good

Maciej

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel ok, w swietnej lokalizacji
Srednio zachecajacy z zewnątrz, hotel okazuje sie byc bardzo w porzadku. Niedawno wyremontowane pokoje i dobre sniadanie
Stayed 1 night in Mar 2020

8/10 Good

Piotr

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Znakomita lokalizacja w razie konferencji w MTK
Stayed 2 nights in Oct 2019

4/10 Poor

Ricardo

Disliked: Property conditions & facilities, room comfort
Hotel básico, letti scomodi
Hotel molto básico, sicuramente non per viaggi d'affari. Stanze con letti e cuscini molto scomodi. Avevo prenotato una stanza doppia per avere un letto matrimoniale e mi hanno dato due letti singoli separati senza possibilità di unirli. Anche se pubblicizzata la palestra è ridicola e messa nella Hall dell'hotel. L'unica nota positiva la colazione decente e il personale carino.
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Room comfort
ホテルの食事やフロントの対応はいいが、毎晩外で大きな音楽がかかるので寝られない。私達が泊まった日が悪かったのか、音には悩まされゆっくり休めなかった
Stayed 8 nights in Aug 2019

8/10 Good

Mats

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärt boende i Katowice
Väldigt bra läge då jag var i stora Spodek Arenan under veckan. En 10-15 minuters promenad till centrum och många restauranger. Finns även restaurang på hotellet.
Stayed 9 nights in Aug 2019

6/10 Okay

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Spodek arena!
The hotel is situated at Spodek arena, so If you're attending something there then it's the perfect location. Hotel breakfast is good, but the immediate surrounding area is maybe not the most exciting. Only about 15min walk into central Katowice though, with lots of restaurants etc. Not a bad option at all, but probably more for Spodek attendees.
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zuvorkommendes und stets mitdenkendes Personal. Die Zimmer sind gut ausgestattet und gemütlich. Einzig, dass die Toilette nur eine nicht-verschließbare Schiebetür hat ist etwas sonderbar, aber kein richtiges Ärgernis. Das Hotelrestaurant kann man gar nicht genug empfehlen! Auf der Suche nach einem Ort, an dem richtige, deftige polnische Küche genießen kann? Wieso das Hotel verlassen? Das Restaurant unter dem Wohnbereich des Hotels ist eine kulinarische Perle und verhältnismäßig preisgünstig. Alles in allem waren meine Freundin und ich äußerst zufrieden und würden im Diament Spodek jederzeit wieder ein Zimmer buchen!
Stayed 2 nights in Jul 2019

10/10 Excellent

Dicksam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay!
Good place to stay! Exterior is bland, but interiorwise great, clean and comfortable. The "gym" area section was a disappointment though, as it consisted of three bicycle machines and one treadmill running machine. The staff were cheerful and helpful :)
Stayed 1 night in Jul 2019

6/10 Okay

Marek

Liked: Staff & service
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Besuch Birkenau 1u.2.
Hotel war für den kurs sehr gut sauber und hilfbereites Personal wenn man fragen oder Probleme wie auch immer hatte.
Stayed 3 nights in Apr 2019

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Józef

Liked: Cleanliness, staff & service, room comfort
Hotelik na zapleczu Spodka, blisko do Muzeum Śląskiego i sal koncertowych. Plus to własny darmowy parking,czystość i wyjątkowo miły i uprzejmy personel. Minus to akustyka ścian i stropów, co przy glosnych nocnych rozmowach sąsiadów nie bardzo pozwala zasnąć. Ze śniadań nie korzystałem bo w pobliżu są ciekawsze i tańsze oferty.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2018

4/10 Poor

Marko, Waldkirch

Disliked: Property conditions & facilities, room comfort
Alle Zimmer sind von einem großen Raum erreichbar. Kaum Schallisolation. Bekamen nur getrennte Betten. Dusche aufgrund zu geringen Wasserdruckes ungenügend.
Stayed 1 night in Nov 2018

10/10 Excellent

IZABELA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
RELACJA Z POBYTU W DIAMENCIE
Pobyt krótki. tylko jedna noc. Obsługa miła, ale nie za bardzo pomocna w sprawie informacji o Katowicach i imprezie w Spodku.
Stayed 1 night in Oct 2018

8/10 Good

ros

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel confortevole
Al di fuori l'hotel non si presenta benissimo anche perché all'interno di un complesso polisportivo. All'interno è invece molto gradevole, pulito e ben tenuto con un rapporto qualità/prezzo ottimo. Buona e abbondante la colazione. Un consiglio, un sorriso in più dalle receptionist non guasterebbe
Stayed 1 night in Jul 2018

10/10 Excellent

Dominik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Komfort
Bardzo dobrze zadbany pokój, blisko centrum Katowic, mieści się w spodku, wygodne łóżka
Stayed 1 night in Jun 2018

4/10 Poor

Olivier

Beaucoup de bruit
Séjour bruyant on ne peut pas dormir ou se reposer

10/10 Excellent

giovanni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottimo
l'hotel dietro l'astronave :),veramente bello e moderno ,ha tutti i confort, alla reception sempre ragazze gentili , le camere sono nuove e be arredate , bagno spazioso anche la doccia è ok , la posizione e vicino al centro e si trova a 5 minuti dalla fermata dei bus , unica cosa che dovete sapere che ce obbligo di entrare in camera a partire dalle 14:00 , io sono andato alle 11:00 e mi hanno detto di tornare alle 14:00 oppure dovevo pagare un extra e quindi sono dovuto ritornare a fianco all'hotel ce anche un ristorante , tutto sommato tutto ok

10/10 Excellent

mogumogu, スイス

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
外観は厳しそうだが、客室はリノへーとされていてモダン、かつ広い。 フロント24時間の体制でとても親切。 朝食も豊富。
Stayed 2 nights in Mar 2018