Terrace/patio
Check availability

Reviews of Ymca @ One Orchard

3 out of 5
Ymca @ One Orchard
One Orchard Road, Singapore, SIN

Reviews

7.8

Good

Rating 10 - Excellent. 177 out of 743 reviews" "
Rating 8 - Good. 362 out of 743 reviews" "
Rating 6 - Okay. 163 out of 743 reviews" "
Rating 4 - Poor. 28 out of 743 reviews" "
Rating 2 - Terrible. 13 out of 743 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older building, but clean. The location is very convenient. Very easy to get around. Lots of shops and restaurants around. Highly recommended.
Stayed 3 nights in Nov 2023

10/10 Excellent

Johnny

Travelled with group
Liked: Cleanliness, staff & service, amenities
Nice place to stay in a nice area. 18 minutes walking distance to Bugis/Arab square or Chinatown. Nice staff. Room smells humidity
Stayed 4 nights in Oct 2023

8/10 Good

Kheng Hoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to MRT station, easy access
Stayed 4 nights in Aug 2023

6/10 Okay

Hau Tak

Travelled with family
Liked: Staff & service, amenities
The hotel needs updating. The hotel room needs renovation.
Stayed 2 nights in Aug 2023

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
A basic but comfortable and affordable place to stay in Singapore. Close to Orchard Rd and MRT station.
Stayed 1 night in Jun 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Central with easy walk to bay. Many restaurants closeby. Accommodation not flash but good value for Singapore standards. Only things missing were face clothes and plastic cups for bathroom use. Very efficient air conditioners.
Stayed 3 nights in May 2023
Response from Adeline on 21 May 2023
Thank you for your feedback.We look forward to seeing you in near future.

10/10 Excellent

Catherine

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Apr 2023
Response from ADELINE on 21 May 2023
Thank you for staying with us.

8/10 Good

Soon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2023
Response from ADELINE on 21 May 2023
We look forward to welcome you back to YMCA@ One Orchard.

8/10 Good

RICHARD

Liked: Property conditions & facilities
They don't service the rooms frequently enough. Stayed for 10 days and they only serviced it once.
Stayed 10 nights in Mar 2023
Response from ADELINE on 21 May 2023
Our hotel is working toward for "green". The cleaning service is 1 time per week. However, guest may request to change towel during their stay.

8/10 Good

William

Stayed 4 nights in Feb 2023

10/10 Excellent

giovanni

Stayed 2 nights in Feb 2023

8/10 Good

Chee-Peng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and access to public transport
Stayed 3 nights in Feb 2023

10/10 Excellent

Wendy

Stayed 3 nights in Jan 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Did not clean our room
It was an okay stay but they did not clean our room.
Stayed 2 nights in Dec 2022

6/10 Okay

Elsa

Travelled with partner
Liked: Staff & service
Good location & friendly staff. Hard to get warm water for shower

8/10 Good

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2022

2/10 Terrible

Denise KP, Winthrop

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid staying at YMCA. Not a hotel – no service at all! The main reception area looks clean, but not the guest rooms! When we arrived at the hotel on the first day, they forced me to sign on their Ipad that I agree to only one time bed sheet change during 8 night stay. This information should be given to the guests PRIOR to booking! The room smells of damp/mould. Only shower gel provided, no shampoo/conditioner/hand soap. No hand towel, only one bath towel per person. No vacuuming or cleaning of room. We had to phone reception or catch the cleaner everyday to request for fresh towel. You have to bring the dirty towels to them and let them count. They act like the guests will steal the towels! There were many crawling insects on the toilet wall, room floor and table. When we complained, cleaner randomly sprayed the wall, not where insects were seen. The room aircon was horrible; either too cold or too hot. The controls do not work. Only 2 bottled water, 2 tea bags and 2 coffee bags on the first day of our stay. No replenishment. They put a small notice, asking the guests to buy bottled water from them. The water heater for the shower is antique and the electrical cables were exposed! Hotel technician kept saying it was safe! When we booked the “hotel” online, they did not inform us renovation work was planned. On the 2nd day of our stay, we suddenly saw a notice that renovation was ongoing. When I wrote to management about the poor services, they did not respond. Appalling!

6/10 Okay

Denise KP, Winthrop

Travelled with family
Very basic stay. Clean room except no hand soap, shampoo or slipper. Friendly stuff.
Stayed 2 nights in Nov 2022

10/10 Excellent

Chee S

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff are friendly and environment is good.
Stayed 10 nights in Aug 2022

6/10 Okay

Nam-Jin

Stayed 1 night in Jul 2022

10/10 Excellent

Christine

Stayed 8 nights in May 2022

6/10 Okay

Tan

Disliked: Cleanliness, property conditions & facilities, room comfort
Feedback for improvement, do not view as complaint
Request for toothbrush kit upon arrival but did not receive. The speedy kettle in the room is leaking badly. Apart from the nice scent at lobby, the room condition need more up keeping.
Stayed 1 night in Jan 2022

8/10 Good

Gladys

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021

2/10 Terrible

Nick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Detergent used to wash the bedsheets aggravates my eczema. Bad smells of spicy body odour in the room.
Stayed 1 night in Apr 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pleasantly surprised at how clean and modern this property was Has a great pool and the staff are lovely
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2020
Response from ADELINE on 28 Feb 2020
We hope to see you to stay with us in the near future. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from ADELINE on 28 Feb 2020
We hope to see you to stay with us in the near future. Thank you.

10/10 Excellent

LINDSAY

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from ADELINE on 28 Feb 2020
We hope to see you to stay with us in the near future. Thank you.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple, clean, staff was helpful when we needed extra bedding and towel for our child.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth and they gave me a free room upgrade as a surprise. The room was really comfortable and the staff were friendly, service with a smile. My stay was enjoyable and a blessing to book the hotel at such short notice. Thank you so much!
Stayed 1 night in Dec 2019
Response from ADELINE on 28 Feb 2020
Thank you for your feedback. We hope to see you to stay with us again.

10/10 Excellent

marita

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2019

4/10 Poor

Stephen

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Good location and that is about it.
The location was good. Very central. The swimming pool was quite nice too. We were met with hidden charges when we arrived. We booked a room for two adults and a child but there were only enough beds for two people. We were asked to pay more for the additional bed. That was resolved after some lengthy discussion. Breakfast was supposed to finish at 10 but at 9:45 the staff started to remove items such as bread and unplug the toasters. We were told point blank that bread had run out and then 5 minutes later staff brought out a loaf of bread.
Stayed 6 nights in Dec 2019

6/10 Okay

Carlos F.

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great for the price. Location is amazing. Breakfast is not. All rooms have twin beds.
Stayed 6 nights in Dec 2019
Response from Adeline (Reservation) on 28 Dec 2019
Thank you for your feedback. we hope to see you again in the near future.

8/10 Good

Aj

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, good breakfast, nice staff, but the hotel needs more maintenance.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from ADELINE (RESERVATION) on 28 Dec 2019
Thank you for your feedback. We look forward to see you again in the near future.

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
consistently good place to stay in singapore. Been staying there for years
Stayed 1 night in Dec 2019

10/10 Excellent

Peter C T

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

8/10 Good

Kent, Hong Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities
Quiet and convenient. Comfortable bed with nice breakfast!
Stayed 3 nights in Nov 2019

8/10 Good

Shadi

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price and value were excellent. This is an excellent location. Rooms aren't fancy and the water was never very hot. Breakfast was adequate. The staff were lovely and there is a great pool on the roof.
Stayed 5 nights in Nov 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful place to stay and great memory here!
We as a retired couple has been here for the second time. Stayed here for seven nights and will be back again to YMCA One Orchard again . We like it it because staff here are so polite helpful, location is great, room is clean and guests are great and friendly people.
Stayed 4 nights in Oct 2019

6/10 Okay

Anthony

Liked: Cleanliness, staff & service
Ok,ish YMCA
Was ok but building a little tired. Breakfast so so.
Stayed 6 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Blessed
Hotel is old but clean. Staff are nice and helpful. Location is close to bus and 2 mrt station. We love the breakfast buffet everyday. There is also a big mall close to the hotel. All and all we are satisfied and considering to stay here again. This hotel is run by Christian management is a plus for us.
Stayed 4 nights in Nov 2019

8/10 Good

Della, Vancouver

Travelled with family
Liked: Staff & service, amenities
No shower cap. No hand towels. Breakfast more than adequate.
Stayed 4 nights in Nov 2019

10/10 Excellent

Allison

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019

8/10 Good

Vishal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
I was with my wife and 8 years old kid. The couch was not comfortable for my kid due to her height.
Stayed 5 nights in Nov 2019

8/10 Good

vinay, India

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very satisfying stay,neat and very clean,very polite staff.A memorable stay.Thanks
Stayed 8 nights in Nov 2019

10/10 Excellent

Mr, UK

Liked: Cleanliness, staff & service
The most welcoming and friendly place to stay in Singapore, from the front desk, to the cafe, to service staff. Great liocation, too.
Stayed 2 nights in Nov 2019