4 outdoor pools, open 8:00 AM to 10:00 PM, pool loungers

Reviews of Village Hotel Sentosa by Far East Hospitality

4.5 out of 5
Village Hotel Sentosa by Far East Hospitality
10 Artillery Avenue, #02-01, Sentosa Island, Singapore

Reviews

8.8

Excellent

Rating 10 - Excellent. 412 out of 753 reviews" "
Rating 8 - Good. 239 out of 753 reviews" "
Rating 6 - Okay. 66 out of 753 reviews" "
Rating 4 - Poor. 25 out of 753 reviews" "
Rating 2 - Terrible. 11 out of 753 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ramin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and accomodating.
Stayed 3 nights in May 2024

10/10 Excellent

Darlene

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property is clean and has a very walkable convenient store.
Stayed 2 nights in May 2024

10/10 Excellent

Adele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful pool and beautiful hotel ,great monorail free service.
Stayed 3 nights in May 2024

10/10 Excellent

ANDREA MAE KARLA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Village Hotel Sentosa is a great place to stay! Our family had a great experience overall - ideal location, very helpful and friendly staff, and excellent facilities. We will definitely be back :)
Stayed 5 nights in May 2024

8/10 Good

Daniel

Liked: Staff & service, amenities
Good location
Stayed 10 nights in May 2024

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to get around only 5 mins walk from the sentosa express shopping near buy for there was a wide variety of food from different countries, it was very clean and the staff was very friendly
Stayed 6 nights in May 2024

10/10 Excellent

Pieta

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moses was amazing! Our short stay was made so much more comfortable and enjoyable thanks to his efforts. The entire team were friendly and professional.
Stayed 1 night in May 2024

8/10 Good

Diana

Stayed 3 nights in Apr 2024

10/10 Excellent

Clinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Kirstie Rebecca Abed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Kirstie Rebecca Abed, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Solette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is centrally located near the beaches, monorail and Resort World (Universal Studios, Adventure Cove water park and the Aquarium). The rooms were smaller than I expected from the photos but very functional and thought out. We had a family room which was two connected rooms. Good to have two bathrooms. To be more eco, the hotel should use large pump bottles of shampoo in the rooms rather than small one time use tubes. The pool area is pretty but needs more umbrellas and lounge chairs. Most of the day it has direct sun and there is nowhere to sit by the pool without burning. Movie night was a nice touch.
Stayed 3 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Solette,Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you enjoyed our central location and found the family room functional and well-thought-out. We appreciate your suggestions regarding eco-friendly amenities and the pool area. Your insights are valuable to us, and we will certainly consider them to enhance our guests' experience.We hope to welcome you and your family back for another memorable stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Luz

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay with family. Truly loved staying herr
Stayed 2 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Luz, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Yukun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommended this hotel to everyone. Very convenient to everywhere you want go.
Stayed 8 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Yukun, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We appreciate your recommendation and look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

neil bryan

Travelled with partner
Liked: Staff & service, amenities
The hotel was a good hotel great facilities, the pool was amazing, staff lovely but the cleanliness of the rooms leave a bit to be desired. The floor was vacuumed maybe once in 8 days and wasnt mopped in all that time.
Stayed 9 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear neil bryan,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed our facilities, especially the pool, and found our staff to be lovely. We apologize for the cleanliness issues you experienced during your stay. Your comments are invaluable, and we will address this with our housekeeping team to ensure better service in the future. We hope to welcome you back and provide an improved experience.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Elfi

Stayed 3 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Elfi, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Boryana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and super friendly staff, the pools were amazing too. The only things we thought were missing were a communal space for guests or a bar and our room was quite small for a family of 3.
Stayed 9 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Boryana, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review. We appreciate your compliments for our friendly staff and amazing pools. We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great family rooms
Stayed 4 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Jennifer, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

HSIAO-WEI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is nice as it is within walking distance to the station. There are many restaurants and 7-11 in front of the hotel exit. Although the front desk service took a while to check in, it was acceptable for me but it considered long time for my child as exceed 15 minutes. The hotel's drinking water system is really convenient and you don't have to worry about the extra cost of buying bottled water in Sentosa. There is a water filtration device (membrane) and we all have our thermos bottles to fill up water. We only book a breakfast in hotel one day while we checked in. My daughter likes the rice noodles very much so she ate two bowls. She loves their swimming pool and river pool. It was a great experience for us. Hopefully we will have a chance to stay again soon.
Stayed 2 nights in Mar 2024
Response from Zaffry Othman on 14 May 2024
Dear HSIAO-WEI,Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our convenient location, the nearby dining options, and our in-room Hyflux water tap. We're also glad to know that your daughter loved our breakfast and pools.We apologize for the wait during check-in and appreciate your understanding. Your feedback is valuable, and we will strive to improve our check-in process.We look forward to welcoming you and your family back for another stay soon!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Kyd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went there for a staycation for my Son's birthday. Staff is amazing there. We had a great experience in general. Place is clean and convenient Will definitely considering staying again.
Stayed 1 night in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Kyd,Thank you so much for your wonderful review! We're thrilled to hear that you and your son had a great staycation and enjoyed your time with us. Your kind words about our staff and the cleanliness of our hotel mean a lot to us. We look forward to welcoming you back for another memorable stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Penny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is lovely, and close to the monorail at Imbiah station, so provides great access to getting on monorail. Staff on front desk are lovely and helpful, and the rooms are very clean. While the pools are wonderful and a real treat looking over the harbour, there was not one day that we did not have to go hunting for towels, as they were never in the towel area. It was always a guessing game as to whether we would be able to have towels for our swim. Also, the signs clearly state the pools being open 7am-8pm, however it appears they are actually open 8am-10pm, which no one took any notice of. It would also be great if the empties from the night before’s pool bar were removed before the morning swimmers arrived. Great hotel to stay at, would recommend and would definitely stay again.
Stayed 6 nights in Apr 2024
Response from Zaffry Othman on 14 May 2024
Dear Penny,Thank you for your thoughtful review. We're delighted to hear that you enjoyed our property's location, the clean rooms, and our helpful front desk staff. We apologize for the inconvenience you experienced with the towel service and the pool hours. Your feedback is invaluable, and we will work to ensure towels are always readily available. Additionally, we have addressed the issue of removing empty glasses promptly to enhance the morning experience for our guests.We're thrilled that you would recommend our hotel and look forward to welcoming you back in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Ting An

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall was good, has huge pool area, serve the purpose for the kids. The pool cleanliness can be better.
Stayed 2 nights in Mar 2024
Response from Zaffry Othman on 14 May 2024
Dear Ting An, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We have also noted on your feedback on the pool cleanliness and are actively working on it. We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Stuart

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms on the small side. No wardrobes to hang clothes. Good location. Pool good but needs more sun loungers.
Stayed 6 nights in Mar 2024
Response from Zaffry Othman on 14 May 2024
Dear Stuart, Thank you for your feedback. We appreciate your comments about our convenient location and enjoyable pools. We apologize for the inconvenience regarding the room size and lack of storage space. Your suggestion about adding more sun loungers is noted. We are always looking to improve and hope to welcome you back for a better experience in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Karyn

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2024
Response from Zaffry Othman on 14 May 2024
Dear Karyn, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Ricardo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service.
Stayed 4 nights in Mar 2024
Response from Zaffry Othman on 14 May 2024
Dear Ricardo, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Marie

Liked: Cleanliness
Fabulous property. Great pools. Close to universal studios- walk to imbiah station and it’s just on the right. Station also start of sensory scape trail. Friendly staff. Set on the beautiful Sentosa island . We had a wonderful stay
Stayed 3 nights in Mar 2024
Response from Zaffry Othman on 4 Apr 2024
Dear Marie,Thank you for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay at our property and found our amenities, including the pools, to your satisfaction.Your kind words about our friendly staff are greatly appreciated, and we're delighted that you had a wonderful time exploring Sentosa Island. We hope to have the pleasure of welcoming you back for another memorable stay in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay as a family with young kids. Close to all main attractions. The pools were a hit with the kids.
Stayed 3 nights in Mar 2024
Response from Zaffry Othman on 4 Apr 2024
Dear Adam, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Medileen, Redlands

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice getaway if you’re looking for peace and quiet, close to nature and away from the city buzz. This location is awesome! My room had a view of the pool and strait! Sentosa express is just a few steps away too.
Stayed 6 nights in Mar 2024
Response from Zaffry Othman on 4 Apr 2024
Dear Medileen,Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you enjoyed your stay and found our location to be perfect for a peaceful getaway close to nature. It's wonderful to know that you appreciated the view from your room and found our proximity to Sentosa express convenient. We hope to welcome you back for another relaxing stay soon!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Zaffry Othman on 14 May 2024
Dear Nathan,Thank you so much for your wonderful review! We're thrilled to hear that you and your son had a great staycation and enjoyed your time with us. Your kind words about our staff and the cleanliness of our hotel mean a lot to us. We look forward to welcoming you back for another memorable stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Nicola

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely helpful and really friendly and kind to our young children. On arrival after a long flight from the U.K. they had ice creams for us all and balloon swords and flowers for the kids to keep them entertained during check in. The rooms were spotless and the beds were really comfortable. They had put some balloons, cakes and teddies in the rooms For our arrival which was a lovely touch. The hotel is really conveniently located for exploring the beach, city and all that Sentosa has to offer. Overall a fantastic experience.
Stayed 4 nights in Mar 2024
Response from Zaffry Othman on 5 Apr 2024
Dear Nicola,Thank you for taking the time to share your experience with us. We are thrilled to hear that you had such a wonderful stay at our hotel! It brings us great joy to know that our team went above and beyond to make your arrival and check-in experience special, especially for your young children. We're delighted that you found the rooms clean and comfortable, and that the little touches we added enhanced your stay. We genuinely appreciate your kind words and hope to have the pleasure of welcoming you and your family back for another fantastic experience in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Cyrus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel! Pool was awesome for the kids and the breakfast at the Native Kitchen was amazing. Couldn’t fault a thing. Would recommend.
Stayed 4 nights in Mar 2024
Response from Zaffry Othman on 5 Apr 2024
Dear Cyrus, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

MELANIE, LAS VEGAS

Stayed 2 nights in Mar 2024
Response from Zaffry Othman on 14 May 2024
Dear MELANIE, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Zaffry Othman on 5 Apr 2024
Dear Joseph, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Rosnidar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The various pools were definitely the highlight. The rooms, although not very spacious, provided enough space for families with kids to move around. Staff at the front desk, at the valet/bellhop counter, and those serving at the restaurant at dinner time were awesome. Kids were each given a coloring word puzzle set to keep them engaged while waiting for food. Food served at dinner was delicious. It would be better if the bathroom door could be locked, and coffee/tea-making amenities be provided in each room instead of making them available near the lift of each floor (our rooms were a long way from the lifts). The breakfast buffet was not worth the price paid. The variety of food offered was very limited. The restaurant at breakfast time was extremely crowded and not all of them were "civilized" enough not to cut queue, push, or "scam" their way to the front by pretending to be with someone there. Crowd control measures were absent as all staff were busy clearing plates. Perhaps more than one row of buffet tables could be strategically laid out to alleviate the issue.
Stayed 1 night in Feb 2024
Response from Zaffry Othman on 4 Apr 2024
Dear Rosnidar,Thank you for sharing your recent experience with us. We're delighted to hear that you enjoyed the highlights of our property, particularly our various pools, and found our staff to be attentive and accommodating. It's wonderful to know that your family felt welcomed and entertained during your stay, especially with the thoughtful gesture of providing coloring word puzzle sets for the kids.Your constructive feedback regarding the bathroom door locks, the placement of coffee/tea-making amenities, and the breakfast buffet is greatly appreciated. We sincerely apologize for any inconvenience you encountered in these aspects of your stay. Rest assured, your comments have been duly noted and will be taken into careful consideration as we continually strive to improve our guests' experience.Once again, thank you for choosing to stay with us and for taking the time to provide us with your valuable feedback. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

VICTOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel with friendly staff.
Stayed 2 nights in Feb 2024
Response from Zaffry Othman on 4 Apr 2024
Dear VICTOR, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Cesar

Liked: Staff & service, amenities
I like the proximity to universal studios and attraction in Sentosa island. There is quite a a few things that needs to be improved in the facilities like hot water in the room takes a while to heat up and unfortunately the card for the door entry in my room malfunction and door handle is loosed
Stayed 5 nights in Feb 2024
Response from Zaffry Othman on 4 Mar 2024
Dear Cesar, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our convenient location near Universal Studios and other attractions in Sentosa. We apologize for the inconvenience you experienced with the hot water and door entry card in your room. Rest assured, we take your comments seriously and will address these issues promptly to ensure a more comfortable stay for our guests in the future. We appreciate your valuable input and hope to welcome you back for an even better experience.Yours Sincerely, Zaffry Othman“Where you eat, play and explore like a local”

6/10 Okay

Jenny

Liked: Cleanliness, staff & service
Newly renovated rooms a bit on the smaller side but easy access to the monorail to get around to Resorts World and Sentosa
Stayed 3 nights in Feb 2024
Response from Zaffry Othman on 4 Mar 2024
Dear Jenny, Thank you for taking the time to share your feedback with us. We regret to hear that the size of the family room did not meet your expectations. On the other hand, we appreciate your kind words about our convenient location, and the ease of access to attractions in Sentosa. We hope to have the opportunity to host you again in the near future. Yours Sincerely, Zaffry Othman“Where you eat, play and explore like a local”

8/10 Good

Alan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good and extremely quiet but close to everything
Stayed 5 nights in Feb 2024
Response from Zaffry Othman on 18 Mar 2024
Dear Alan, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Kirti

Travelled with family and small children
Liked: Amenities
Very beautiful location to have good time, very convenient for kids.
Stayed 5 nights in Feb 2024
Response from Zaffry Othman on 18 Mar 2024
Dear Kirti, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sentosa
lovey clean hotel, friendly staff, great location for the free transport services on the island. Hotel restaurant excellent value for money.
Stayed 5 nights in Feb 2024
Response from Zaffry Othman on 18 Mar 2024
Dear Helen, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Muhammad Faiz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Zaffry Othman on 4 Mar 2024
Dear Muhammad Faiz, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Zaffry Othman on 4 Mar 2024
Dear Anonymous, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Muhammad Faiz

Stayed 1 night in Feb 2024
Response from Zaffry Othman on 4 Mar 2024
Dear Muhammad Faiz, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

6/10 Okay

Chloe

Liked: Cleanliness, staff & service
The property is stunning, pools are an absolute stand out! This property has the pool of a W hotel, but the in-room amenities of an Ibis. There literally isn't even coffee or tea in the room, you have to go to the lifts which can often be quite a trek from your room. Rooms aren't as small as expected from other reviews, it is kind of weird that your bathroom is split in two and your room entrance is like walking through half the bathroom. The luggage space is not big enough for std size luggage if you need to open it - not practical. In saying all of tis, I would aboslutely stay here again because of the location and pools. My kid would LOVE it and we are planning another trip due to that ... but its just me and my kid. If I was a family there's no way you could convince me the "family rooms" would be anywhere near big enough to accomodate multiple adults and kids - you'd go insane for anything more than 2 nights.
Stayed 1 night in Jan 2024
Response from Zaffry Othman on 18 Mar 2024
Dear Chloe,Thank you very much for your thoughtful feedback. We're delighted to hear that you found our property stunning and enjoyed our standout pools. We appreciate your constructive comments regarding in-room amenities and layout, as well as your observations about luggage space.We're thrilled that you're considering another stay with us, especially for the enjoyment of your child. Rest assured, we'll take your valuable feedback into consideration to enhance the experience for all our guests.Looking forward to welcoming you and your family back soon!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

BEN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 5 nights in Jan 2024
Response from Zaffry Othman on 4 Mar 2024
Dear BEN, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

6/10 Okay

Richard

Stayed 3 nights in Jan 2024
Response from Zaffry Othman on 21 Mar 2024
Dear Richard, Thank you for taking the time to rate your stay experience. We look forward to welcome you back to our Village in the near future for an improved stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Zaffry Othman on 25 Apr 2024
Dear Mauricio, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good rating review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Mchale, kent

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Family Had fun and enjoy our stay in the resort. It was wonderful experience.
Stayed 3 nights in Jan 2024
Response from Zaffry Othman on 14 Feb 2024
Dear Mchale,Thank you for taking the time to share your experience with us.We are thrilled to hear that you and your family had a fantastic time at our hotel and that it provided you with a wonderful experience. Your satisfaction is our utmost priority, and we hope to have the pleasure of welcoming you back to our Village soon for another memorable stay.Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Beautiful relaxing hotel. We enjoyed our stay.
Stayed 2 nights in Jan 2024
Response from Zaffry Othman on 26 Feb 2024
Dear Vincent, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

8/10 Good

Graziano

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The general facilities and pool deck in particular.
Stayed 8 nights in Jan 2024
Response from Zaffry Othman on 21 Feb 2024
Dear Graziano, Thank you for taking the time to share your recent experience with us. It is always a great pleasure to read that our guests have enjoyed their stay with us. We look forward to welcoming you back at our Village!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024
Response from Zaffry Othman on 26 Feb 2024
Dear Traveler, Thank you for taking the time to share with us your experience. It is always a great pleasure to receive a good review.We look forward to welcome you back to our Village in the near future!Yours Sincerely, Zaffry Othman"Where you eat, play and explore like a local"