We stayed at Grand Park City Hall shortly after lunar new year. The rooms are nice enough, and the hotel location is good. However, I’m not sure if it was the post CNY hangover, but the hotel and service were completely lacking. For example, we booked two connecting rooms, which should have been two double beds and a king bed. Instead we were “upgraded” to a family suite, which was just two rooms with two king beds, one of which had a pull-out bed. When we asked for blankets for the pull-out bed, the hotel told us they had no more blankets?!? We also asked them if we could remove the kids tent which is for children of about 3 years in the kids room as it took up a ton of space, again the answer was no. Calls to house keeping were not answered. From the pool, you are supposed to be able to order food and drinks - again no one answered the phone on multiple tries, so you had to go down to the lobby bar if you wanted a drink by the pool. When I negatively reviewed my checkin on hotels.com, there was no follow up from the hotel. Again it may have been a one-off because of CNY celebrations, but we won’t be back.