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Reviews of Holiday Inn Express & Suites Santa Clara, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Santa Clara, an IHG Hotel
1700 El Camino Real, Santa Clara, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 242 out of 405 reviews" "
Rating 8 - Good. 113 out of 405 reviews" "
Rating 6 - Okay. 33 out of 405 reviews" "
Rating 4 - Poor. 13 out of 405 reviews" "
Rating 2 - Terrible. 4 out of 405 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Honorato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a good experience and will recommend to my friends.
Stayed 2 nights in Apr 2024

10/10 Excellent

nancy

Stayed 1 night in Apr 2024

10/10 Excellent

Allison

Stayed 1 night in Mar 2024

10/10 Excellent

Luz

Stayed 1 night in Mar 2024

8/10 Good

Letty

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except for the wifi. It was a poor signal and we kerp gaving trouble. Expecially my kid with his ps5.he could connect it do to poor wifi signal
Stayed 1 night in Mar 2024

4/10 Poor

Charles

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Under construction, 1st floor kind bed, both sides were wore out, needs new beds
Stayed 1 night in Jan 2024

8/10 Good

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Anwar

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
We were promised on the phone that the hotel will provide a roll away bed for free but they charged. There was no safe Printer was out of order IHG membership was not considered for discount.
Stayed 6 nights in Dec 2023

8/10 Good

Janet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, rooms clean, comfortable bed! Lobby was being remodeled!
Stayed 7 nights in Dec 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only issue I had was a slow draining bath tub while taking a shower. There was no maintenance personnel during the weekend to fix the issue.
Stayed 2 nights in Dec 2023

10/10 Excellent

Obie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Cathy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We walked into a construction site. Stepped over tape, tools, and other trash to get to the elevator. Hallways smell like backed up sewage. Incredibly disappointing.
Stayed 1 night in Dec 2023

6/10 Okay

Samuel

Liked: Cleanliness
Stayed 5 nights in Nov 2023

4/10 Poor

Andrea

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Did not feel safe
The area was not great and the hotel could not accomodate me as a single traveler not feeling safe.
Stayed 1 night in Nov 2023

6/10 Okay

Stuart

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Jan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel but it seems they are going through repair phase. The space between the desk and the bed is so tiny that it's super hard to even sit on the chair. The fridge was so loud that I had to unplug because it woke me up at 5am. I thought they were doing road constructions
Stayed 1 night in Nov 2023

10/10 Excellent

Dennis

Stayed 1 night in Oct 2023

6/10 Okay

Eugene

Liked: Staff & service
Disliked: Property conditions & facilities
Construction in Progress
It's very disappointing to check-in and see the hotel is having renovations done. VERY NOISY during the day. We had pre-paid and tried to check out early to go to different hotel but we could not get refund. Will NOT be staying here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Madeline

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay here! The beds were so comfy, there are lots of amenities in the hotel room, and the parking was free!
Stayed 1 night in Sep 2023

10/10 Excellent

Dewayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice clean rooms..The beds are too soft
Stayed 1 night in Sep 2023

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Leroy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Michael, Troutdale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and the service was great
Stayed 2 nights in Aug 2023

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Ela

Liked: Cleanliness, staff & service, property conditions & facilities
Great big rooms.
Stayed 1 night in Aug 2023

8/10 Good

Lily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

6/10 Okay

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Controlling the temperature in the room we never did get it to work😭
Stayed 1 night in Aug 2023

10/10 Excellent

Nancy

Stayed 1 night in Aug 2023

8/10 Good

Honorato

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the cleanliness and the attentiveness of the staff.
Stayed 2 nights in Jul 2023

10/10 Excellent

Aaron

Stayed 3 nights in Jun 2023

10/10 Excellent

Cecilia

Stayed 2 nights in Jun 2023

10/10 Excellent

Elizabeth

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option for SFO proximity
Beds were comfortable, view was beautiful and the breakfast was wonderful. Best part was the walking trail along the water. I had only very positive interactions with the staff. It’s a great option for easy access to SFO.
Stayed 3 nights in Jun 2023

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Mirabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Emma

Stayed 1 night in Jun 2023

10/10 Excellent

Livier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The manager upgraded us when the room was not elevator accessible. There was a fire alarm the first night at 1:30am where the fire department was called. We received no apology or anything from the management. Elevator still not working the day of checkout.
Stayed 2 nights in Jun 2023

10/10 Excellent

GLORYLYN, Aurora

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff are nice. Breakfast is good, the best bacon I have eaten😍
Stayed 2 nights in Apr 2023

10/10 Excellent

Laurie Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Dominador

Stayed 4 nights in Apr 2023

10/10 Excellent

Carol

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean little property with all expected amenities.
Stayed 1 night in Apr 2023

6/10 Okay

Donna, Atlanta

Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

6/10 Okay

Jose

Disliked: Amenities, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

William

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was clean and quiet with friendly and helpful staff. Many dining options within walking distance and a short drive to SAP Center and downtown. The last question asked on this can only be answered by the groups you listed, not by me and my opinion. Let them decide if it is helpful after reading it.
Stayed 2 nights in Mar 2023

10/10 Excellent

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As described
Stayed 1 night in Feb 2023

2/10 Terrible

Venoma

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was not in acceptable neighborhood. People were in and out of the parking area and hanging oir by the front door Actually did not check in as the area did not look safe Would not recommend.
Stayed 1 night in Jan 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Football weekend.
Everything was great. Room, wifi, breakfast, location.
Stayed 1 night in Jan 2023

8/10 Good

Robert

Business traveller
Liked: Cleanliness, room comfort
Nice enough but very slow wifi
Stayed here on a week-long business trip. Room and bed were comfortable, but the wifi network was not up to expectation ... slow and difficult to stay connected. Reported on Monday and was still slow on Friday, so seems like more than just a router reset is needed.
Stayed 4 nights in Jan 2023