Suite, 1 King Bed (One Bedroom)

Reviews of Sonesta San Jose - Milpitas

3.5 out of 5
Sonesta San Jose - Milpitas
777 Bellew Dr, Milpitas, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 546 out of 1002 reviews" "
Rating 8 - Good. 251 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 61 out of 1002 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 3 nights in Mar 2024
Response from Tracy on 19 Mar 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

JINOH

Liked: Cleanliness, staff & service
Very satisfied except bathroom water drop.
Stayed 7 nights in Feb 2024
Response from Tracy on 27 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Christine

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the jacuzzi & pool all year round! The security deposit was resonable & fast of getting back next day
Stayed 1 night in Feb 2024
Response from Tracy on 26 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

west

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice overall hotel
Stayed 1 night in Jan 2024
Response from General Manager on 1 Feb 2024
Thank you for allowing Sonesta San Jose to host your recent visit. We're delighted to hear you had an enjoyable experience, and we appreciate you taking the time to share your comments. We hope to have the opportunity to welcome you back the next time you're in the area.

8/10 Good

Sheena

Stayed 1 night in Jan 2024
Response from Tracy on 21 Mar 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

2/10 Terrible

Michael

Stayed 3 nights in Jan 2024
Response from Tracy on 12 Feb 2024
Thank you for taking the time to send a review regarding your stay at the Sonesta San Jose. We are sorry if we did not meet your expectation. We would like to see what the issue with your stay was. Please feel free to contact the hotel and speak with the manager on duty.

10/10 Excellent

Jason

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and staff
Stayed 1 night in Jan 2024
Response from Tracy on 16 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

CHAD

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times now for business. Jesus at front desk was great. Staff at bar/restaurant are very friendly.
Stayed 4 nights in Jan 2024
Response from Guest Relations on 23 Jan 2024
Dear Chad,Thank you for your positive feedback and for choosing Sonesta San Jose for your business stays. We are delighted to hear that Jesus at the front desk and our team members at our restaurant have consistently provided you with exceptional service. Creating a friendly and welcoming atmosphere for our guests is our top priority, and we look forward to serving you again.

4/10 Poor

carlos jr

Disliked: Cleanliness, property conditions & facilities
Cleanliness of the bathroom and the sink is clogged up
Stayed 1 night in Jan 2024
Response from Tracy on 15 Jan 2024
Thank you for taking the time to submit a review regarding your stay with us at the Sonesta San Jose. I do apologize that you did not receive the service that you deserved. I would like to apologize for the condition of the bathroom. I will be sure t share this with the staff so we can do a better job in the future. I hope that you give us another try. If so please contact the manager Tracy and I will be happy to do something special for you. Thank you for choosing Sonesta.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 10 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Tzay-Fa

Stayed 4 nights in Dec 2023
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

6/10 Okay

P Annette

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The bathtub stopper did not work which I reported. I was told it would be fixed but it was not.
Stayed 2 nights in Jan 2024
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. I do apologize for the issue in the bathroom. I will be sure to review with the staff the importance of completing tasks in a timely manner. We hope to serve you again in the future. Please ask for the Manager (Tracy), so I can personally do something for you for the poor service you received. Thank you.

10/10 Excellent

Mario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great view, comfy bed, loved the spa, pool, and workout room. We will be back:)
Stayed 1 night in Dec 2023
Response from Tracy on 4 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Tzay-Fa

Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Rena

Liked: Cleanliness, staff & service, property conditions & facilities
Felt safe & property & rms clean. Need more racks to place luggages on.
Stayed 2 nights in Dec 2023
Response from Tracy on 27 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 24 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Hung

Stayed 1 night in Dec 2023
Response from Tracy on 9 Jan 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Mohamed Abdul Kader Khan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

6/10 Okay

Choong-Un

Stayed 2 nights in Dec 2023
Response from Tracy on 9 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Tracy on 12 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Overall, the hotel is one of the best I have stayed. The only disappointing part was breakfast. All the hot food was cold.
Stayed 2 nights in Dec 2023
Response from Tracy on 13 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Weizhen

Response from Tracy on 14 Feb 2024
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT PLACE FOR A RETREAT!
Great place for a peaceful and pleasant stay! Has a bar & restaurant downstairs Loved the Breakfest Brunch,(not free) Especially, the orange juice. Tasted freshly squeezed! Never bothered Seems like a lot of flight attendants reserve rooms here, close to San Jose Mineta International Airport ( SJC) Have Shuttles, close to a Ranch 99 Market! Great Views from the high level rooms!
Stayed 1 night in Dec 2023
Response from Tracy on 8 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Tracy on 8 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Jim

Stayed 1 night in Dec 2023
Response from Tracy on 27 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

4/10 Poor

Savannah

Travelled with family
Disliked: Staff & service
I have been staying in this property many times before. I am really disappointed about this stay. The hotel has too much noise, the noise wake you up in the middle of the night. The housekeeping staff will come into your room even though you specifically told the front desk that you don’t need housekeeping. The housekeeping staff will knock on your door at 7:30am and try to enter your room.
Stayed 2 nights in Nov 2023
Response from General Manager on 29 Nov 2023
Dear Savannah,We appreciate your loyalty and apologize for the disappointing experience during your recent stay. Our guests' peace and comfort are paramount, and we regret that noise disturbances and housekeeping issues marred your visit. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We value your patronage and hope that you might consider giving us another chance to provide you with a more enjoyable stay in the future.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean hotel!!
Stayed 1 night in Nov 2023
Response from General Manager on 24 Nov 2023
Dear Don,Delivering a clean experience for our guests is our goal at Sonesta San Jose, so it's nice to know we hit the mark during your stay. We'll let the team know! Thank you for the positive review, and hurry back.

8/10 Good

Paola a

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Tracy on 1 Dec 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Tai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Easy access to freeway. Nearby restaurants and supermarket.
Stayed 1 night in Nov 2023
Response from Tracy on 21 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Cynthia

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy at this location when we come down for work.
Stayed 2 nights in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Getaway
Was looking for a hotel last minute and found Sonesta. The rate was awesome and the hotel lived up to expectations. Front desk was friendly and accommodating to my request and the location is within amenities. Clean rooms and free parking also. Breakfast was not included in my rate but I got good value for the money.
Stayed 1 night in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet.
Stayed 3 nights in Nov 2023
Response from General Manager on 19 Nov 2023
Dear Kevin,It was a pleasure hosting you at Sonesta San Jose! We're glad you had a restful visit, and we look forward to seeing you again the next time you're in the area.

10/10 Excellent

Frank

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
First time staying here and will definitely be back. Everything about the hotel was great! Comfortable beds, attentive staff, clean! I will be back!
Stayed 4 nights in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tracy on 17 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Tracy on 20 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Bob

Business traveller
Liked: Staff & service
Stayed 1 night in Nov 2023
Response from Tracy on 16 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Dr Bebe

Travelled with family
Liked: Property conditions & facilities, room comfort
Great
Stayed 1 night in Nov 2023
Response from Tracy on 13 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

4/10 Poor

Lawrence

Liked: Cleanliness, property conditions & facilities
Did not get my drink voucher. Guy behind the desk told check back 2 hours later and still nothing. Lies!
Stayed 1 night in Nov 2023
Response from Tracy on 11 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We will be sure to address your concerns with the staff. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Ma Luisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Tracy on 11 Nov 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Checkin not so good
The stay at this hotel is usually very good but this time checkin was very lengthy. Apparently someone with the same name had checked in at 10am the same day as we were due to arrive. They used the room and left before we arrived. We asked if their ID was checked and it was not checked. We were made to wait in the lobby for 20-30 minutes whilst this mixup was being looked at. We have elderly parents and it was a great inconvenience for them. I missed my work meeting as the checkin was not done on time. As far as I know, checkin is at 4pm so how was someone able to checkin at 10am, no ID verified, and no trace of them. I will think twice before booking here again.
Stayed 1 night in Nov 2023
Response from Tracy on 8 Nov 2023
Thank you for sending us this review. I am researching what happened during this stay. I am sorry that you did not have a good experience but we will work hard to create better experiences in the future. Have a great day and we hope you return in the future.

8/10 Good

Kaveh

Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Tracy on 31 Oct 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

4/10 Poor

Matt

Business traveller
Disliked: Cleanliness, room comfort
Stayed 2 nights in Oct 2023
Response from Tracy on 26 Oct 2023
Thank you for taking the time to respond regarding your stay. I see from your score the stay was not to your satisfaction. Please feel free to respond to the messages so I can make sure we provide better service in the future. - Management

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
location to the freeway
Stayed 1 night in Oct 2023
Response from Tracy on 23 Oct 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

10/10 Excellent

Vincent, Eastvale

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent facilities, customer service, and overall experience.
Stayed 5 nights in Oct 2023
Response from Tracy on 23 Oct 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!

8/10 Good

Dariusz

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Swimming pool
Chose the hotel because of loction and swimming pool. Unfortunately despite 14 hrs passing since I was swimming my eyes still do hurt - the water has got so much chlorine that one has to be really carefull using it.
Stayed 2 nights in Oct 2023
Response from Tracy on 23 Oct 2023
Thank you for this survey. I will be sure to make sure our maintenance department follows up on this. I hope that you are feeling better and we will be sure to make this a priority. Thank you again for taking the time to share this information.

8/10 Good

Phong

Nothing
Stayed 2 nights in Oct 2023
Response from General Manager on 23 Oct 2023
Dear Phong,We always appreciate hearing from our guests, and we're so pleased you enjoyed your stay. Please come see us again soon.

8/10 Good

Verified traveller

Business traveller
Just ok
Slightly inconvenienced upon check in- I had to take 2 trips down to the lobby after checking in. The first room I was given was not yet cleaned following the previous guest. I was given a different room, but the key didn’t work properly. Staff didn’t seem too concerned. A plus was, I was able to visit the Great Mall which is only a few minutes away. The room cleanliness was ok. The office chair had old food to be wiped off and the bathroom needed a deep cleaning. The parking lot isn’t too well lit or secure.
Stayed 1 night in Oct 2023
Response from Tracy on 17 Oct 2023
Thank you for taking the time to complete the review of your stay. I am sorry we did not meet your expectations. I will be sure to review this with the team and we will strive to improve our service. We hope to see you again in the future. Thank you.

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Tracy on 16 Oct 2023
Thank you for taking the time to leave a review for the Sonesta San Jose! We really appreciate your business and look forward to serving you again in the future. We know that you have choices and we appreciate you choosing Sonesta!