2 outdoor pools, open 8:00 AM to 10:00 PM, pool umbrellas

Reviews of Palace Residence & Villa Siem Reap

5 out of 5
Palace Residence & Villa Siem Reap
No. 555 Phum Kruos, Khum Svay Dangkum, Siem Reap

Reviews

9.2

Wonderful

Rating 10 - Excellent. 364 out of 574 reviews" "
Rating 8 - Good. 164 out of 574 reviews" "
Rating 6 - Okay. 38 out of 574 reviews" "
Rating 4 - Poor. 4 out of 574 reviews" "
Rating 2 - Terrible. 4 out of 574 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very pleasant weekend at the hotel. The staff were very friendly and responsive and the overall stay was most enjoyable. The restaurants were of a very high standard and we had no issues.
Stayed 3 nights in Feb 2020
Response from Sophea Jackson on 21 Feb 2020
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. We appreciate your feedback with full score review. Your feedback is really motivated and it will encourage our colleagues to perform the service even better for our guest We trust you are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Sopheak Jackson E-Commerce Manager Palace Residence & Villa, the 5-star luxury hotel in Siem Reap, Cambodia

8/10 Good

ritu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice big comfortable rooms with balconies, staff that tries hard to please, a free shuttle service to Pub street/ night market, live music in the lobby mornings and evenings- the only disappointment was the food. However, it’s a short tuk tuk or car ride into Siem Reap town where there are loads of good places to eat.
Stayed 4 nights in Jan 2020
Response from Sopheak Jackson on 8 Feb 2020
Dear ritu Greetings from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our hotel for your accommodation, and sharing your positive feedback of our hotel. But the only disappointment was the food that you may refer to, probably the price. As we are the 5-star hotel, so the price is also concerned with tax and service, however, it may not too expensive than the local food which we believed. However, we appreciate your feedback, and we will bring to our management concerned. Thank again for your compliments will certainly encourage us to provide the very best service for our guests. We believe that you are doing well. Our team looks forward to welcoming you back to our resort in the future. Best regards, Sopheak Jackson E-Commerce Manager Palace Residence & Villa, the 5-star luxury hotel in Siem Reap, Cambodia.

10/10 Excellent

Jodie, Sydney

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was beautiful and the staff were so friendly and helpful
Stayed 3 nights in Nov 2019
Response from S.Jack on 3 Dec 2019
Dear Jodie Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for your support in choosing our hotel for your accommodation, especially the time for sharing your feedback on our swimming pool, and the staff. Your compliment is highly appreciated, and we still continue the commitment with our team to strive for excellent service to our guests. We believe that you are doing well. We are looking to welcoming you back to visit us on your next visit if the future plan of your journey may bring you here again! Best regards, Palace Residence & Villa, 5-star hotel in Siem Reap, Cambodia

8/10 Good

SEOKJO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from S.Jack on 22 Nov 2019
Dear SEOKJO Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our hotel for your accommodation recently, and taking the time to share your good score for our hotel. Even no comment, but we appreciate and strongly believe that you had spent a wonderful holiday at our hotel. We trust you are well. If you plan to return to Siem Reap, we wish to see you back to visit us, we will look after your accommodation as requirements. Best regards, Palace Residence & Villa, the 5-star luxury hotel in Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful welcome with drum beats,gift ,drink and snack when arrive at the resort. We had a very nice stay with the resort, wide garden, swimming pools,spa and beautiful room.The breakfast is fantastic.Enjoy the live music band at the lobby bar.Very good hospitality by the entire hotel staff.Thank you all so much.I would recommend it to travelers.We would definitely stay again.
Stayed 2 nights in Nov 2019
Response from S,Jack on 22 Nov 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your stay, and sharing your fantastic full score review of our resort on Expedia.com on our services, staff and facilities detail mentioned. Your feedback will certainly encourage us and also an opportunity for us to improve. We believe that you are doing well. Our team looks forward to welcoming you back to our resort in the future, and do let us know when you return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa, the 5-star luxury hotel in Siem Reap, Cambodia.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and design of hotel were superb and uniqueky Cambodian
Stayed 4 nights in Oct 2019
Response from S.Jack on 30 Oct 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our hotel for your accommodation, and taking your time to share your experience staying with us recently. We appreciate your compliment with the full score review, we believe you enjoyed your stay with us and it was a wonderful stay. We trust you are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa, the 5-star luxury hotel in Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff in general,. Hom, the Concierge, is very helpful and friendly, he will help arrange your tours and everything fyou will need during your stay!
Stayed 6 nights in Oct 2019
Response from S.Jack on 24 Oct 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for your support in choosing our hotel for your accommodation, especially the time sharing your feedback. We are delighted to read your feedback, and believe that you had such a memorable experience staying at our hotel. We will inform Mr. Hom to know that you have satisfied with his tour arrangement service. We believe that you are doing well. We are looking to welcoming you back to visit us on your next visit! Best regards, Palace Residence & Villa, 5-star hotel in Siem Reap, Cambodia

10/10 Excellent

Blair, Edmonton, Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing, everything from the staff, rooms, spa and food. I would highly recommend this hotel to anyone looking for comfort and cleanliness. The staff will greet you always and are very helpful and friendly. The breakfast buffet is large and very good.
Stayed 3 nights in Sep 2019
Response from S.Jack on 1 Oct 2019
Dear Blair Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our hotel to be your accommodation, as well as your time to share the feedback of experience staying with us recently. We appreciated your compliments on our services, staff and facilities detail mentioned. It is very motivating for us to keep the commitment in the service provider to achieve our guests' full satisfaction, memorable and comfortable stay. Indeed we are delighted to read the feedback. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, the 5-star hotel in Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely great staff, extremely clean. The property is beautiful
Stayed 2 nights in Jul 2019
Response from S.Jack on 22 Jul 2019
Dear Valued Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, and your time to share the feedback of experience staying with us recently. We are delighted to read positive feedback, and we appreciated your compliment on our staff and resort decoration as beautiful. Base on your positive comment with a full score rating, we strongly believe that you had a great stay with us. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent deal.
Amazing stay. Sprawling, Khmer architecture and friendly staff. Good breakfast spread.
Stayed 4 nights in May 2019
Response from S.Jack on 3 Jun 2019
Dear Ivan Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our room for your accommodation, and taking your time to share your experience staying with us recently. By your comment, we strongly believe that you enjoyed your stay with us, and it has been wonderful. Your compliment comment is really motivated and it will encourage our colleagues to perform the service even better for our guests, we appreciated your comment. We trust you are well. We cannot wait to see you back to visit us again in the future. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa Siem Reap, Cambodia.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had great days in tour hotel. Especially, staffs were always smiling to us. It made us comfortable to stay Cambodia. Thank you for everything.
Stayed 5 nights in Apr 2019
Response from S.Jack on 8 May 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, as well as your time to share the feedback of experience staying with us recently. As per your compliment, we strongly believe that you enjoyed your stay wit us, and we appreciated for your compliments on our services and staffs. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
What a lovely hotel . Lovely welcome , lovely people , lovely room , lovely food - guess what ??? Lovely
Stayed 3 nights in Mar 2019
Response from S.Jack on 30 Mar 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, as well as your time to share the wonderful feedback of lovely experience staying in the our lovely resort with lovely staff and lovely food. We are delighted to read that you enjoyed your stay, and we appreciated for your compliments on our staff and resort itself. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean and friendly staffs. and the buffet breakfast has a wide range of variety.
Stayed 3 nights in Mar 2019
Response from S.Jack on 28 Mar 2019
Dear Value Guest Greetings from Angkor Palace Resort & Spa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, and sharing your feedback. It was a pleasure to read your great feedback regarding your experience staying with us. We believe that you are doing well. We are all wish to welcome you back to visit us on your next visit! Best regards, Angkor Palace Resort & Spa, Siem Reap, Cambodia

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is surrounded with greens n the garden n pools are well maintained.Staff are pleasant and would greet the guests wherever n whenever . The hotel bedroom temperature is warm always stays at 28 degree Celsius n no matter how we tune down the air conditioner temperature our bedroom still stays at 28 degree Celsius n this is very warm to stay comfortable in a hot country like Siem Reap in March 2019
Stayed 3 nights in Mar 2019
Response from S.Jack on 28 Mar 2019
Dear Value Guest Greetings to you from Angkor Palace Resort & Spa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. We could see you have given us good score, and we assume that you had a great time staying with us, beside of temperature of the room. By the way, in from March to June our country is hot, the temperature between 26-37 Celsius, but our room do have aircon and the temperature you can adjust it by your finger tip in the room. We should also received the information from you for this inconvenience case, we will try our best to get the things solve for you. We trust you are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Angkor Palace Resort & Spa, Siem Reap, Cambodia.

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We arrived and it was so and that we checked into another hotel immediately. The photographs were completely deceiving. The place was old, tatty and importantly it was dirty. There was an outside buffet with flies flying around and on the food. Absolutely horrendous hotel
Stayed 2 nights in Mar 2019
Response from S.Jack on 4 May 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your feedback for our resort. We apologise that our resort cannot fit to your type of stay. But our photos are real one never fake, and they were shoot since last several years ago. Best regards, Palace Residence & Villa, Siem Reap, Cambodia.

8/10 Good

May Wah Mimi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and relaxing
Very comfortable, relaxing and good price, worth to what u paid
Stayed 3 nights in Mar 2019
Response from S.Jack on 19 Mar 2019
Dear May Wah Mimi Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. We appreciate your comment and we would see that you enjoyed your stay with us We trust you are well. We wish to see you back to visit us again in the future. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property provides excellent service by its staff including the front desk, restaurants, and spa. The environment is resort-like, relaxing with pool, garden, some of the sport facilities. Food quality in all three restaurants is excellent.
Stayed 4 nights in Feb 2019
Response from S.Jack on 6 Mar 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, and appreciated for your time to share the feedback of experience staying with us recently. We are delighted to read that you enjoyed your stay, and your compliments on our services, staff and facilities are highly appreciated. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le personnel est super accueillant et parle bien en anglais. Le déjeuner est excellent et très complet. Je voyageais seule et j'ai profité de la piscine qui est très bien entretenue aussi. Le gym est en parfait état aussi. Cet hôtel est merveilleux!
Stayed 4 nights in Feb 2019
Response from S.Jack on 5 Mar 2019
Dear Value Guest Greetings from Angkor Palace Resort & Spa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. We are happy to hear that you enjoyed and it was a great time staying with us. Thank you very much for your positive review for our resort. We trust you and your family are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Angkor Palace Resort & Spa, Siem Reap, Cambodia.

10/10 Excellent

Rita, Phoenix, AZ

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is not a thing we didn't like about our stay. It was so restful and quiet - an oasis from the hustle and bustle of the downtown area but close enough to take a quick shuttle or tuk-tuk downtown. I also had one of the best massages ever. Great food in the restaurant too. Impeccable service.
Stayed 5 nights in Feb 2019
Response from S.Jack on 21 Feb 2019
Dear Rita Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, as well as your time to share the feedback of experience staying with us recently. We are extremely delighted to read that you had such a memorable experience with out facilities and service in our resort. It is a true honor to meet your expectation service during your stay, and your compliment is highly appreciated, and we will continue the commitment with our team to strive for excellent our guests. On behalf of the entire Team, we would like to thank you once again for taking time to share your review on Expedia and we are looking forwards to welcoming your back to our resort soon if your travelling plan bring you back to Angkor Wat Land in the future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful garden/swimming pool view - very resort like. Free shuttle bus service to town is nice
Stayed 4 nights in Feb 2019
Response from S.Jack on 21 Feb 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you for choosing resort for your stay and leaving a positive review to highlighting our resort garden/pool, and shuttle bus service. It's our pleasure to read that you enjoyed your stay with us. Angkor Palace Resort & Spa, the lush resort with tropical garden surrounding and 2 big fresh water swimming pool to enjoy. We always commit to provide service to achieve our guests' full satisfaction, memorable and comfort stay. We believe that you are doing well. We are looking forward to welcome you back to our resort. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect hotel. Make sure to try the fantastic spa
Stayed 2 nights in Feb 2019
Response from S.Jack on 21 Feb 2019
Dear Value Guest Greetings from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your stay and leaving us a full score with comment to highlighting our resort facilities spa. Base on your comment, we strongly believed that you enjoyed your stay with us. We do believe that you are doing good. We wish to see you back to visit our resort again in the future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from S,Jack on 2 Apr 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation recently, and taking your time to share your positive score for our resort. We appreciate it even no comment, and we strongly believe that you had spent holiday at our resort and it has been wonderful. We trust you are well. If you plan to return to Siem Reap, we wish to see you back to visit us, we will look after your accommodation as requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia.

10/10 Excellent

RosemarieThomas, Cochin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super experience. Great hotel. Staff and facilities are good. Keep it up.
Stayed 2 nights in Jan 2019
Response from S.Jack on 21 Feb 2019
Dear RosemarieThomas Greetings from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. We are glad to read your comment and believe that you enjoyed your staying with us. Your compliment comment is really motivated and it will encourage our colleagues to perform the service even better for our guest. We will keep it up indeed...!!! We trust you and your family are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. Well maintained and the staff make you feel very welcomed and valued.
Stayed 2 nights in Jan 2019
Response from S.Jack on 21 Feb 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. As per your compliment we strongly believe that you enjoyed your stay with us, and it has been wonderful. Your compliment comment is really motivated and it will encourage our colleagues to perform the service even better for our guest We trust you are well. We cannot wait to see you back to visit us again in the future. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa Siem Reap

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! The pools are fantastic! The spa is beyond fantastic! I loved this property
Stayed 2 nights in Jan 2019
Response from Sopheak Jackson on 6 Feb 2019
Dear Value Guest Greetings from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, as well as your time to share the feedback of experience staying with us recently. We would appreciated for your compliment comment on our beautiful property, swimming pool and spa. We believe you are doing well. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from Sopheak Jackson on 29 Jan 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation recently, and taking your time to share your positive score for our resort. We appreciate your full score feedback even no comment, and we strongly believe that you had spent holiday at our resort and it has been wonderful. We trust you are well. If you plan to return to Siem Reap, we wish to see you back to visit us, we will look after your accommodation as requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia.

10/10 Excellent

Lisa, Edmonton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is gorgeous. The staff is great , The pools are beautiful! The spa was beyond amazing ! You only a 5 min tuk tuk ride to pub street great location
Stayed 3 nights in Jan 2019
Response from Sopheak Jackson on 29 Jan 2019
Dear Lisa Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, as well as your time to share the feedback of experience staying with us recently. We are delighted to read your feedback, and we strongly believe that you have enjoyed your stay with us We appreciated for your compliments on our services, staffs, facilities and location of our resort. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Te, Whanganui, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good Hotel, excellent friendly staff, great swimming pools and great food. An excellent place to relax by the pool with a cold drink and only a US$3.00 tuktuk ride from the markets and Pub Street.
Stayed 4 nights in Jan 2019
Response from Sopheak Jackson on 19 Jan 2019
Dear Te Greetings from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, and share the feedback of your experience staying with us recently. We are delighted to read that you enjoyed your stay, and we appreciated for your compliments on our services, staff and facilities. Regard to going to pub-street, we also offer free shuttle bus to go and back hourly in the evening from 7:00 PM till 11:00PM We trust you are well. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Location is great, staff very nice! Dislike: I have called twice to set up my pickup from the airport, I have provided my flight number etc, I have reconfirmed that info 7 days prior my trip with reservation department, well they forgot to pick us up, we have to call the hotel after 15 min of waiting outside of the airport, they told us that we have to wait another 20 mins, when we arrived, no one came to apologize etc, we even asked for a manger when we called, they never came to talk to us, instead they charged us extra to get the room early, when we got to the villa, it wasn’t ready, the maid was still cleaning, so we dropped out our belongings and went to that restaurant but we had to pay $$$ because b-fast was almost over and they had to close, our fist day was not good with the hotel.
Stayed 5 nights in Jan 2019
Response from Sopheak Jackson on 23 Jan 2019
Dear Value Guest Greetings from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for taking the time to sharing your review. We are glad to hear that you had found some delightful aspects in our resort of location and staffs. We are sorry to your first day of disappointed experience: - As per checked with our tea, there was already arranged the pick up, and our driver also went to wait you at the airport, in the same time waiting you at the airport another guest who booked the room at our resort arrived at the airport as immediate asked for pick up without pre-book, and our driver pick them up to the resort first. Almost arrival the resort, we got a phone call from you, and we immediately arranged another driver to pick up. - Regard to early check in around 9:30AM, we based on our resort policy to apply early check-in charge, but we have allowed you to enter the room early with free of charge as you claim for apologise of late pick up. - Due to it was early in the morning, our housekeeping is cleaning the villa for you and yet the villa has not clean yet. While we ask you to leave and enter our breakfast restaurant lately close to 10:00AM our close-time, and that breakfast counted as extra to cost you. Anyway, your candid comments are of a great help to us as they can only assist us in further fine tuning certain areas of service within our resort. We always strive to meet our guest expectation and your feedback is of value to us. So, all noted and indeed all will be dealt with. Beside of above first day, we strongly believe that you had a great day staying with us. Once again, thank you for sharing the issues with us We wish to see you back, so that we may assist you and look after your accommodation requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

JonB, Minnesota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value, nice quiet location, beautiful tropical gardens
Stayed 3 nights in Jan 2019
Response from Sopheak Jackson on 12 Jan 2019
Dear JonoB Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, and sharing your feedback. It was a pleasure to read your great feedback regarding your experience staying with us. We would like to thank you once again for taking time to share your review. We believe that you are doing well. We are all wish to welcome you back to visit us on your next visit! Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely resort friendly staff great rooms the 2 pools were fantastic went with sons and girlfriends and we all loved it in a quiet area but short tuk tuk ride to pub street the cambodian people are beautiful and always smiling even when some jerk is being rude
Stayed 7 nights in Nov 2018
Response from Sopheak Jackson on 10 Jan 2019
Dear lisa Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing resort for your stay and leaving a positive review to highlighting our resort staff-service, room, pool. It's our pleasure to read that you enjoyed your stay with us. Angkor Palace Resort & Spa, the lush resort with tropical garden surrounding and 2 big fresh water swimming pool to enjoy. Your comment is very motivation for us to keep commitment in service provider to achieve our guests' full satisfaction, memorable and comfort stay. We believe that you and family are doing well. We are looking forward to welcome you back to our resort. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and the staff is friendly and helpful but they are not properly trained and there are no managers on duty to help with issues. It has potential but is not there yet. The traditional Khmer restaurant is incredible and not to be missed.
Stayed 3 nights in Dec 2018
Response from Sopheak Jackson on 8 Jan 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for taking the time to sharing your review. We are glad to hear that you had found some delightful aspects in our resort staffs and design of our Khmer restaurant. We also have noted your comments of properly trained staff, no manager on duty helping with the issue. Your candid comments are of a great help to us as they can only assist us in further fine tuning certain areas of service within our resort. We always strive to meet our guest expectation, and normally our manager is always around in every outlet to cover the issue for every guest. By the way, probably there was in the event date of our resort in preparing the New Year dinner, and all the manager have to come to meeting. Anyway, your feedback is of value to us in order to provide manage our team. We will investigate the case to find-out. so case indeed will be dealt with to avoid such repeat in the future. Once again, thank you for sharing the issues with us and we do hope, should you find yourself in Siem Reap again that you will come back and see us so that we may assist you and look after your accommodation requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very attentive staff willing to make your stay as comfortable as possible
Stayed 2 nights in Dec 2018
Response from Sopheak Jackson on 7 Jan 2019
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, as well as your time to share the feedback of experience staying with us recently. We strongly believe that you enjoyed your stay, and we appreciated for your compliments on our staff services. We look forward to having you return to our lovely resort in a not too distant future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay at this lovely place. Both our room and parents' room got upgraded for our anniversary. The hotel staff even prepared a surprise cake and flower decoration in our room. Facilities here are great too. Spa is fantastic. Only drawback is the location is not very central. We had to take a tuk tuk out to pub street or town area for about 15 min. Lastly, we tried the Cambodian restaurant in the hotel. Thought we could use the 25% F&B discount provided by the hotel upon checking in, but couldn't use at all. In the end, the restaurant gave us 10% discount. Overall this is a great hotel to stay in if you are looking for a quiet and peaceful getaway for your holiday.
Stayed 3 nights in Dec 2018
Response from Sopheak Jackson on 2 Jan 2019
Dear AZ Greetings from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, and sharing your positive feedback. We may apologise regard to coupon discount 25% provided it was for Food and Beverage of our A la carte menu only in our resort (It is not apply to all the set morning) By the way, it was a pleasure to read your great feedback regarding your experience staying with us. We would like to thank you once again for taking time to share your review. We believe you are doing well. We are all wish to welcome you back to visit us on your next visit! Best regards, Palace Residence & Villa, Siem Reap, Cambodia

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Stayed 3 nights in Dec 2018
Response from Sopheak Jackson on 24 Dec 2018
Dear Paul Greetings from Angkor Palace Resort & Spa, Siem Reap, Cambodia Thank you for sharing your comment on us. We appreciated and would like to thank you once again for taking time to share your review, even not much comment, but we strongly believe that you had a great time staying with us. Best regards, Angkor Palace Resort & Spa, Siem Reap, Cambodia

10/10 Excellent

Juan F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Must stay place
Awesome
Stayed 1 night in Dec 2018
Response from Sopheak Jackson on 24 Dec 2018
Dear Juan Greetings to you from Angkor Palace Resort & Spa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation. We appreciate to receive full score of your comment, we believe that you enjoyed your stay with us. We trust you are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Angkor Palace Resort & Spa, Siem Reap, Cambodia.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful large pool area with in-pool bar seating is perfect for relaxing after a day of temple hopping. All of the staff were super friendly and helpful. We would definitely stay here again
Stayed 4 nights in Dec 2018
Response from Sopheak Jackson on 15 Dec 2018
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you so much for your gracious feedback about your experience staying with us. We are remaining fully committed to deliver the highest level of experiential service to our guest, and we genuinely feel contented that we have made your stay a memorable one. You compliment comment is highly motivated us. Thank you again for this wonderful feedback. We trust you are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

TH, Kuala Lumpur, MY

Liked: Cleanliness, staff & service, room comfort
We stayed here on 2-5 Dec. We encountered pleasant and polite staff in general, who provide information and help when needed. One observation: on 4 Dec, at the buffet breakfast, we queued up at the coffee station for cappuccino. Somehow the hotel staff making the coffee served the people behind us first, who ordered 4 cups of coffee. I don't understand why we were not served in the order of our queue. This was annoying. Other than that minor incident, the stay at this hotel was most enjoyable in all aspects.
Stayed 3 nights in Dec 2018
Response from Sopheak Jackson on 8 Dec 2018
Dear TH Greetings to you from Palace Residence and Villa, Siem Reap, Cambodia. Thank you very much for taking the time to sharing your review with full score. We are glad to hear that you had found some delightful aspects in our resort and its design. By the way, we would apologize for disappointed experience of service offee in breakfast, your candid comments is of a great help to us as it can only assist us in further fine tuning certain areas of service within our resort. As per double check our team feedback that they just service to our guest who ordered first served first. We always strive to meet our guest expectation and your feedback is of value to us. So we again apologize for this such of this case. Once again, thank you for sharing the issues with us and we do hope your kind understanding, Should you find yourself in Siem Reap again that you will come back and see us so that we may assist you and look after your accommodation requirements. Best regards. Best regards, Sopheak Jackson Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Sopheak Jackson on 7 Dec 2018
Dear Andrea Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation recently, and taking your time to share your positive score even without comment for our resort. We appreciate it even no comment, and we strongly believe that you had spent holiday at our resort and it has been wonderful. We trust you are well. If you plan to return to Siem Reap, we wish to see you back to visit us, we will look after your accommodation as requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia.

10/10 Excellent

Miroslava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, food could be better
Our deluxe room was comfortable. The breakfast was good in terms of variety, but very average in terms of taste. The swimming pools and spa was very nice, however more shade at the pool area during hot weather would be great. The hotel staff - it depends, who you talk to. Some were professional, some not (room service after 11 PM didn't work well for us). Free airport shuttle service worked well - the staff was waiting in the arrival area on time. There was some technical problem with the air condition wall box, which caused air cone switch offs, but it didn't affect our stay much. Overall a good hotel.
Stayed 4 nights in Nov 2018
Response from Sopheak Jackson on 1 Dec 2018
Dear Miroslava Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you for choosing our resort for your accommodation of your holiday in Siem Reap. It was a pleasure to read your wonderful feedback regarding your experience staying with us. We will address the issue of room service, air-con control box to make sure there will be dealt. However, we will share your amazing comments to our team and they will be delighted to have been accredited for their outstanding services. We would like to say thank you once again for taking time to share your review on Expedia, and we are all looking forward to welcoming you back to our resort on your next visit! Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

N, United kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, great location and very friendly staff.
Stayed 4 nights in Nov 2018
Response from Sopheak Jackson on 1 Dec 2018
Dear N Greetings from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. We strongly believe that you enjoyed and it was a great time staying with us. Thank you again very much for your positive review for our resort. We trust you are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia.

10/10 Excellent

lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
happy family
very enjoyable staff helpful friendly and very eager to please, grounds and pool both beautiful ,rooms lovely and clean loved the turn down service each night would go back again
Stayed 6 nights in Nov 2018
Response from Sopheak Jackson on 26 Nov 2018
Dear Lisa Greetings from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your stay and leaving a positive review. It's our pleasure to read that you enjoyed your stay with us. Your comment is very motivation for us to keep commitment in service provider to achieve our guests' full satisfaction, memorable and comfort stay. We believe that you are doing well. We are looking forward to welcome you back to our resort. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Caroline, San Francisco (CA)

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kindness and availability of the staff. Always ready to help you.
Stayed 7 nights in Nov 2018
Response from Sopheak Jackson on 26 Nov 2018
Dear Caroline Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing to stay with us and for your fantastic review of our hotel on Expedia. We strongly believe that you have enjoyed your stay with us. We would also like to thank you for your compliments on our resort's staffs, services. Your compliments will certainly encourage us to provide the very best service for our guests. Our team looks forward to welcoming you back to our resort in the future. Best regards, Palace Residence & Villa, Siem Reap, Cambodia.

10/10 Excellent

Verified traveller

Great service. This is more than a 5 star hotel. Beautiful gardens and lobby. The staff is very kind and welcoming. And the location is excellent too. Between airport and the temples.
Stayed 2 nights in Nov 2018
Response from Sopheak on 26 Nov 2018
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for choosing our resort for your accommodation, as well as your time to share the feedback of experience staying with us recently. We are extremely believe that you had such a memorable experience staying at our resort. It’s been a true honor to meet your expectation service during your stay, and your compliment is highly appreciated, and we will continue the commitment with our team to strive for excellent our guests. On behalf of team, we would like to thank you once again for taking time to share your review on Expedia We are looking forwards to welcoming you back to our resort soon. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place to stay, amazing pool to hang around, great spa with skilled Mei su
Stayed 4 nights in Nov 2018
Response from Sopheak Jackson on 26 Nov 2018
Dear Value Guest Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia Thank you for sharing your experiences with us. It was a pleasure to read your feedback regarding your experience staying with us. We would like to thank you once again for taking time to share your review. We believe that you are doing well. We are all wish to welcome you back to visit us on your next visit! Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Alexia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel And Staff
The hotel and staff were amazing! Upon arrival they picked me up from the airport, they bang a drumb as I entered the hotel, then they gave me a welcome drink and scarf. I felt like royality. I became ill during my stay which was very scary since I am a solo traveler. The staff took excellent care of me when I felt faint. They gave me fans, water, and a wheelchair and called the room to check on me later. I am forever grateful for their hospitality.
Stayed 2 nights in Nov 2018
Response from Sopheak Jackson on 26 Nov 2018
Dear Alexia Greetings from Palace Residence & Villa, Siem Reap, Cambodia. Thank you for choosing our resort for your accommodation of your holiday in Siem Reap. It was a pleasure to read your wonderful feedback regarding your experience staying with us. The entire team, we are so thankful to your value feedback that we have succeeded in exceeding your expectations as that is always our commitment. We will share your amazing comments to our team and they will be delighted to have been accredited for their outstanding services. We would like to say thank you once again for taking time to share your review on Expedia, and we are all looking forward to welcoming you back to our resort on your next visit! Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

Paula

The place is set back from the main road so the road noise is gone, it is set on a large parcel of land with separate villas, great pool area. Staff was so accommodating, friendly and very courteous. Free shuttle to/from airport. All the free bottled water you would want/need. Reasonable prices in restaurants, spa and bars. Would recommend highly!
Stayed 2 nights in Nov 2018
Response from Sopheak Jackson on 26 Nov 2018
Dear Paula Greetings from Palace Residence & Villa, Siem Reap, Cambodia. Thank you so much for your gracious feedback on Expedia about your experience staying with us. We are remaining fully committed to deliver the highest level of experiential service to our guest, and we genuinely feel contented that we have made your stay a memorable one. To the higher level of service delivery and ensure to anticipate all the needs of our guests, we always commit at any moment or occasion. And we appreciate for your kind recommend our resort. Thank you again for this wonderful feedback. We trust you are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & VIlla, Siem Reap, Cambodia

10/10 Excellent

Tania, Edmonton, AB

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel!! Great attention to detail & very friendly staff. Only wish that the pool & pool bar were open until later in the evening. The restaurant during breakfast could use a little bit more support from staff. Overall it was a great stay! The food at the Kemph restaurant was absolutely delicious & we got outstanding service! The concierge was also friendly & helpful. Definitely recommend staying here.
Stayed 4 nights in Nov 2018
Response from Sopheak Jackson on 26 Nov 2018
Dear Tania Greetings from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. We appreciated to hear that you enjoyed your stay here with us To the higher level of service delivery and ensure to anticipate all the needs of our guests, we always commit at any moment or occasion. And we appreciate for your kind recommend our resort. We trust you and your family are well. Do let us know when you plan to return so that we can look after your accommodation requirements. Best regards, Palace Residence & Villa, Siem Reap, Cambodia

10/10 Excellent

TheEmpress, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfy. Beautiful resort. Buffet breakfast is ok, other meal and restaurant are succulent! Apart for a need for better quality toilet paper/tissue, everything is great! Will definitely stay here again on the next visit to Siem Reap
Stayed 3 nights in Nov 2018
Response from Sopheak Jackson on 26 Nov 2018
Dear TheEmpress Greetings to you from Palace Residence & Villa, Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation, and taking your time to share your experience staying with us recently. We appreciate to hear that you enjoyed your stay with us, and it has been wonderful. Your compliment comment is really motivated and it will encourage our colleagues to perform the service even better for our guest We trust you are well. We cannot wait to see you back to visit us again in the future. Best regards, Angkor Palace Resort & Spa

8/10 Good

Verified traveller

Stayed 3 nights in Nov 2018
Response from Sopheak Jackson on 19 Nov 2018
Dear Value Guest Greetings to you from Palace Residence & Villa Siem Reap, Cambodia. Thank you very much for choosing our resort for your accommodation recently, and taking your time to share your positive score even without comment for our resort. We appreciate it even no comment, but we strongly believe that you had spent holiday at our resort and it has been wonderful. We trust you are well. If you plan to return to Siem Reap, we wish to see you back to visit us, we will look after your accommodation as requirements. Best regards, Sopheak Jackson Sale eCommerce Manager Palace Residence & Villa Siem Reap, Cambodia