Meeting facility

Reviews of Sam's Town Hotel & Casino, Shreveport

3.5 out of 5
Sam's Town Hotel & Casino, Shreveport
315 Clyde Fant Parkway, Shreveport, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 710 out of 1437 reviews" "
Rating 8 - Good. 336 out of 1437 reviews" "
Rating 6 - Okay. 181 out of 1437 reviews" "
Rating 4 - Poor. 116 out of 1437 reviews" "
Rating 2 - Terrible. 94 out of 1437 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very accommodating.
Stayed 3 nights in Mar 2024

4/10 Poor

Hunter

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I arrived at 3:35 am after driving from Dallas. I was awoken at 4:57 by staff and security because my “card didn’t go through for the $20 resort fee.” I was then told that actually they entered it in wrong, but I still had to go to the lobby and pay… at 5 am. I slept for 2 hours then had to leave again.
Stayed 1 night in Mar 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and clean rooms
Stayed 1 night in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

Evelyn, Ada

It was very nice
Stayed 1 night in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

2/10 Terrible

Ana

Travelled with family, Travelled with family and small children, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Heater didn’t work Hotel smells like cigarette smell Pluming issues The worst!!!
Stayed 2 nights in Mar 2024
Response from Sam's Town on 26 Mar 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

10/10 Excellent

Sang

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Old town Food cost too high
Stayed 2 nights in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

8/10 Good

Rosalinda

Stayed 1 night in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

6/10 Okay

Elizabeth

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was old and outdated. The bathroom had a little mildew.
Stayed 1 night in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

10/10 Excellent

ROWLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Will go back
Stayed 1 night in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

6/10 Okay

Ryan

Travelled with family
Liked: Staff & service, amenities
I liked my room and it was really big, especially just for two people! But I could tell it was more than due for an update. The baseboards were coming off the wall and there weren't any charging ports on the overnight stand. Not a dealbreaker or anything, but it could definitely be improved upon. The parking garage was so noisy. Anytime a car would go up the ramp it sounded like a thunderstorm. I know there's nothing that can be done about it, but just wanted to offer feedback.
Stayed 1 night in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

8/10 Good

Michael, Bartlesville

The room furniture was ragged. The food in the restaurant was not good. The meatloaf was unseasoned. The green beans were over cooked and soggy. The two people I dealt with at check in were outstanding.
Stayed 1 night in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

10/10 Excellent

Jamie, Grand Prairie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great casino
Stayed 1 night in Feb 2024
Response from Sam's Town on 18 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

Everett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay. When we arrived we asked for a Bellman to assist with our luggage. The Bellman who came (this was around 2PM on 03/14/2024) was very friendly and helpful. There was a slight mixup with our room and he was able to fix it immediately. Other staff members we interacted with were very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from Sam's Town on 18 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We went to shop til you drop Shreveport. Amazing shops from local and small businesses. Great day! We came home up from Sams Towns casino. The staff were not only friendly and helpful but they seemed genuinely happy to be there. Nice police presence in the area which made us feel good. (Several patroling officers around the area) Overall it was a great weekend!
Stayed 1 night in Mar 2024
Response from Sam's Town on 26 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

KANDY

Liked: Cleanliness, staff & service, property conditions & facilities
Need more dining options especially late arrival
Stayed 1 night in Mar 2024
Response from Sam's Town on 18 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

Denise

Travelled with partner
Katrina was great at check in. Welcoming. Assisted us with parking our trailer.
Stayed 1 night in Mar 2024
Response from Sam's Town Hotel Staff on 15 Mar 2024
We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

10/10 Excellent

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. The staff was super nice and helpful & the lobby felt like a mall or airport in the best way possible.
Stayed 2 nights in Mar 2024
Response from Sam's Town Hotel Staff on 15 Mar 2024
We're thrilled to hear you enjoyed your visit and we hope to welcome you back again soon for another amazing experience.

6/10 Okay

lorinda

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Bathroom toilet & tub was dirty. Nice room but could use some upgrades. Staff was wonderful during check in.
Stayed 1 night in Mar 2024
Response from sams town hotel staff on 12 Mar 2024
We're disappointed to see your experience wasn't perfect and would like to learn more so we can help. Please contact us directly through our official property website.

6/10 Okay

Carmelita

Travelled with family
Disliked: Staff & service
On my do not stay again list
Stayed 2 nights in Mar 2024
Response from Sam's Town on 11 Mar 2024
Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

4/10 Poor

fredra

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The few staff members we dealt with were most polite. This place is a very poor excuse for a hotel. No valet parking, no room service, but most importantly, no housekeeping service. We spent 4 nights here and after the bellman helped us with our entry, we never had another employee enter our room. They do not empty trash or clean in any way. We had to put used towels and trash out the door. To get anything (towels, coffee, etc.) you had to go to the front desk. I paid a resort fee and would not dare enter the pool or gym. If my room could not be freshened and cleaned, then I was unsure how sanitary other facilities were. We got a bed, bathroom, and tv yet paid hotel prices. AWFUL
Stayed 4 nights in Mar 2024
Response from Sam's Town on 11 Mar 2024
We appreciate you taking the time to provide a rating. Please reach out to us through our official property website so that we can learn from your experience and resolve any issues you may have had with our service.

8/10 Good

Thomas

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sam's Town on 11 Mar 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

10/10 Excellent

Bree

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great except the AC wouldn’t cool below 72 and we sleep at 68. So we didn’t get much sleep…..
Stayed 1 night in Mar 2024
Response from Sam's Town on 11 Mar 2024
Thank you for your review. We look forward to welcoming you back soon.

6/10 Okay

Jeffery, Murfreesboro

Small room, not very clean from a physical view. Bed was the worst, very uncomfortable
Stayed 7 nights in Feb 2024
Response from Sam's Town on 11 Mar 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Good

Jeffrey

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent access to other nearby cit features, entertainment and eateries. Tub is very slippery. Could benefit from a rubber liner.
Stayed 2 nights in Mar 2024
Response from Sam's Town on 11 Mar 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Good

Maureen

Travelled with group
Liked: Cleanliness, staff & service
great staff, responsive and helpful. our room was very clean, the bed was comfortable.
Stayed 3 nights in Mar 2024
Response from Sam's Town on 8 Mar 2024
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.

10/10 Excellent

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy checkin and parking. Friendly, polite and helpful staff. Spacious rooms.
Stayed 1 night in Mar 2024
Response from Sam's Town on 8 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

Amber

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very hospitable
Stayed 1 night in Mar 2024
Response from Sam's Town on 4 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

Jennifer, HINESTON

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location for this visit, Brookshire Grocery Arena. Always clean and everyone is friendly.
Stayed 1 night in Mar 2024
Response from Sam's Town on 4 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

6/10 Okay

Kimberly M

Business traveller
Liked: Cleanliness, staff & service
No water in the bathroom and none of the vending machines worked on the floor. Otherwise it was good
Stayed 1 night in Mar 2024
Response from Sam's Town on 4 Mar 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Good

Krystal

Stayed 1 night in Mar 2024
Response from Sam's Town on 4 Mar 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service
They get you checked in fast and if you were to have any issues they’re on it asap
Stayed 2 nights in Feb 2024
Response from Sam's Town on 1 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

2/10 Terrible

Megan

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and rundown
Stayed 1 night in Feb 2024

10/10 Excellent

Paul T

Stayed 1 night in Feb 2024
Response from Sam's Town on 26 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience of being downtown
Stayed 1 night in Feb 2024
Response from Sam's Town on 1 Mar 2024
Thank you for your review. We look forward to welcoming you back soon.

6/10 Okay

Vamika

Stayed 2 nights in Feb 2024
Response from Sam's Town on 26 Mar 2024
Thanks for taking the time to share your rating. We hope to welcome you back again in the future.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was safe and clean friendly staff
Stayed 1 night in Feb 2024
Response from Chris J on 26 Feb 2024
Richard, we're thrilled to hear you had a great experience at Sam's Town! We hope to welcome you back again soon.

10/10 Excellent

benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sam's Town on 1 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

Detrell

Liked: Cleanliness, staff & service, property conditions & facilities
Had a Very Good Time will Return
Stayed 1 night in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another great experience.

6/10 Okay

RICK

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The front checkin counter people need to learn that its best to be NICE, rather than mean to the customer!
Stayed 2 nights in Feb 2024
Response from Sam's Town on 1 Mar 2024
We appreciate you taking the time to share your rating and we hope to welcome you back in the future for a five-star experience.

10/10 Excellent

Charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel but needs updating, especially furniture chair & bench worn and stained. Wasn’t as clean as should be in bathroom.
Stayed 1 night in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another great experience.

10/10 Excellent

Tramaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anniversary trip and my husband and I stop by to break from driving. Exceeded my expectations.
Stayed 1 night in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another great experience.

4/10 Poor

Terence

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They charged my credit card twice. And very difficult to reach. Will have to file a complaint with AMEX.
Stayed 2 nights in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Good

Gregory, Thibodaux

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff was helpful. Room was clean but dated. Lacked modern usb outlets for devices
Stayed 1 night in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay but the bed is hard as a rock, left needing a chiropractor. If it wasn’t for that I’d stay again
Stayed 2 nights in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place will come back
Stayed 1 night in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another great experience.

6/10 Okay

Verkesha, Dallas

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property is nice, don't have a lot of food places to eat. The restaurant we ate at didn't have a lot of alcohol beverages. And I really didn't like the fact that my toilet barely flushed
Stayed 2 nights in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

6/10 Okay

JoAnn, South JORDAN

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Property is convenient and in a centralized location. We booked because of the pool and hot tub but disappointed at the upkeep and the hot tub temp was luke warm.
Stayed 1 night in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sam's Town on 26 Mar 2024
Thank you for your 5-star review! We can’t wait to have you visit us again soon!

10/10 Excellent

Kayla

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another great experience.

8/10 Good

Luther

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice quiet get away. we missed the buffet, but many restaurants close by.
Stayed 2 nights in Feb 2024
Response from Sam's Town Hotel staff on 26 Feb 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.