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Reviews of DoubleTree by Hilton Hotel Shenyang

4.5 out of 5
DoubleTree by Hilton Hotel Shenyang
No.89 Fengyutan Street, Shenhe District, Shenyang, Liaoning

Reviews

8.4

Very good

Rating 10 - Excellent. 52 out of 136 reviews" "
Rating 8 - Good. 64 out of 136 reviews" "
Rating 6 - Okay. 13 out of 136 reviews" "
Rating 4 - Poor. 5 out of 136 reviews" "
Rating 2 - Terrible. 2 out of 136 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Polite and friendly staff!
This is an old hotel in Shenyang old town area. It next to a wholesale market which was very famous about 20 years ago. The hotel room is big enough for 1 person. Hotel staff are very polite, friendly and helpful. Maybe because it is still a Chinese style hotel, the lobby bar only provide coffee from 12pm. Overall I enjoy my 9 nights stay in this hotel
Stayed 9 nights in May 2023
Response from Public Relations on 26 Jun 2023
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.

10/10 Excellent

Hongyan

Stayed 1 night in May 2023
Response from 沈阳希尔顿逸林酒店传讯部 on 26 Jun 2023
尊敬的客人您好!感谢您近期选择入住沈阳希尔顿逸林酒店。希望我们精雅灵动的环境和无与伦比的服务让您在离开之后仍留有久久难忘的美妙回忆。再次感谢您入住。我们希望能很快再次见到您。

10/10 Excellent

Bridget

Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
Hotel is centrally located, although there's not much in the immediate vicinity. It's clean and comfortable. Staff was friendly. The Cookie is amazing as usual. The only complaint is a few of the light bulbs were out.
Stayed 1 night in Nov 2020
Response from Public Relations on 13 Nov 2020
Dear valued guest, Thank you for your stay with us at DoubleTree by Hilton Shenyang. We are pleased to know that you appreciated the location of our hotel, an aspect of our hotel that is preferred by many of our guests. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you! We have informed Engineering department to further follow up the light bulbs issue. Thank you once again, we look very much forward to welcoming you back in the future. Thank you! Sincerely, Double Tree by Hilton Shenyang

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This is an "off the beaten track" city not really suitable for the foreign traveler. Very little English is spoken...anywhere...interner connection is extremely poor...internsyion bank services sporadic. Shenyang is not like Hong Kong or Shanghai...places where in these things are available and common place.
Stayed 1 night in Oct 2019
Response from 市场传媒部 on 22 Oct 2019
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, quiet, but a bit far from subway station. Far from attractions too.
Stayed 2 nights in Sep 2019
Response from 沈阳希尔顿逸林酒店市场传媒部 on 23 Sept 2019
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite good
All good ... love the pool as well... my Son enjoyed Swimming at the pool. The breakfast was decent
Stayed 1 night in Apr 2019
Response from 沈阳希尔顿逸林酒店市场传媒部 on 24 Apr 2019
Dear valued customers, Thank you for choosing DoubleTree by Hilton Shenyang and taking the time to share your valuable feedback with us. We are delighted to know that you and your son enjoyed our swimming pool and satisfied with our breakfast. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely. DoubleTree by Hilton Shenyang

10/10 Excellent

Wee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 2 nights in Jan 2019

10/10 Excellent

Kithaek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room
The hotel is located in a convenient location accessible to most areas. I’m surprised how luxurious this hotel was. They served good American food in their restaurants. The rooms were much nice and clean much nicer than other rooms I’ve stayed at in other parts of China. Their staff was very friendly and most of them speak English. I especially like the breakfast buffet that they offered for a price of 120 rmb.
Stayed 3 nights in Mar 2018
Response from DoubleTree by Hilton Shenyang on 26 Mar 2018
Thank you very much for your nice comments and feedback. We are happy to see that you had a pleasant stay with us. Thanks for always trusting us and we'll continue to deliver exceptional services to each guest. Look forward to welcoming you again at DoubleTree by Hilton Shenyang.

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities, room comfort
A nice weekend stay
The bartender made a mistake on my bill in the lobby lounge and didn't fix it after I insisted and made me pay for the mistake. The rest of the staff were fantastic and accommodating. The hotel itself has wonderful facilities and I would stay here again, but not return to the lobby lounge.
Stayed 1 night in Jun 2017
Dear guest, Thank you for your valuable feedback. We apologize for the mistake that the Lobby Lounge bartender made and sorry for the unpleasant experience that you had. We'll have internal communication and make sure that such mistake will not happen again in the future. Thank you for staying with us and look forward to welcoming you again soon.

8/10 Good

Tjhai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room
Room was really spacious and comfortable.
Dear Guest, Thank you very much for your comments. Glad that you like our room. Hope you had a pleasant stay with us. Look forward to welcoming you again in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the room. Hotel was great. Some road construction was happening right in front of the hotel door steps and that made getting around difficult. And that should have been mentioned in the hotel booking.

10/10 Excellent

dmars, Shenyang China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel right in the center of town.
My only complaint is they didn't give me the room I booked. But other then that it was great the staff was very helpfull most would not take tips. The room was lar age and extremely comfortable. I would stay there again and probably will when I go back to get married.
view of city

10/10 Excellent

Peter, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable but with Hilton quality
I stayed one night before my flight out of China, there were major roadworks going on outside the hotel but the taxi had no trouble accessing the premises. Staff were great, rooms are very nice with much more comfortable beds than you might expect in China (by Western standards). The hotel is still quite new and shiny, the one issue I had was the glass shower door which made a horrible cracking noise every time I closed it, but apart from the initial shock to me there didn't seem to be any actual damage to the door.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Thomas, Fushun China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close when needed
Was in Shenyang for medical reasons and this hotel was very close to the hospital. Very happy with the stay there.

10/10 Excellent

ENRICO, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position, lovely hotel and friendly staff.
Stayed for the third time. Always a pleasure!

6/10 Okay

Valtteri

Liked: Cleanliness, staff & service
Nice hotel but too hot room
This hotel was in all ways a good one but I had trouble sleeping and working in my room as the heating had already been turned to winter settings, and I had no option of using aircon. The portable aircon provided didn't really help either.

8/10 Good

wendy, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay in Shenyang
Good and prompt service with a smile from almost every staff we came across. The piping-hot cookies are a nice surprise for arriving guests. The buffet breakfast and dinner at the Chinese restaurant are of high standard. Hope all these can be maintained if I ever return in future.

8/10 Good

Dan, Merced CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shenyang Double Tree
I have stayed at the Shenyang Double tree two times in the past year. I would say they are a very good choice in Shenyang.. nothing to complain about. Friendly stay and comfortable rooms..

6/10 Okay

yuyu, israel

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
poor service. you book a hilton but get poor servi
maybe its a franchise hotel, bit the hilton name is only printed. the service is nothing international, like booking any other chinese hotel. sad and dissapointing.

10/10 Excellent

Dilip Dhanda, San Jose, California, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a nice location
The hotel in really nice and very modern inside. The rooms with direct glass window to the bathroom make the room look bigger and stylish. KFC and McDonald's are just few minutes walking. The only issue I had was the is someone closes the door in nearby room, you can hear it and I was woken up by it at 7:30 AM in the morning. Maybe they can do something to the doors so they close quietly. Other than that I absolutely nothing against the hotel, I had a great stay and would recommend this hotel anytime.

8/10 Good

Ian, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly efficient service with good location
Smooth check in with friendly staff. Rooms clean and well equipped for a short stay in my case. Will book again.

8/10 Good

Milan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

R Webster, Dalian China

Liked: Staff & service, property conditions & facilities, room comfort
nice weekend getaway
the hotel is very clean, the room was comfortable, however for a Hilton hotel they should offer free wifi in room.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value for money
We exclaimed "back to civilization" - that's how we felt. Good hotel , high standards and very comfortable beds.

8/10 Good

Merlyn, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
We tried for a day's stay and found it very comfortable for the price paid.

10/10 Excellent

Ryan Snyder, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upper hotel!
Excellent fitness center and pool., very clean and stylish

10/10 Excellent

Sue, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay for shopping but not for quiet
it was great for shopping at Wuai Market.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice stay
Good general business hotel with close proximity to services.

10/10 Excellent

ROY, Warrnambool VIC 3280, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WE ENJOYED THE DOUBLE TREE BY HILTON
A GREAT HOTEL , MY CHILDREN AND I STAYED AT THE HOTEL FOR SEVEN DAYS , IT IS IN A GOOD LOCATION IN SHENYANG .THE STAFF WERE VERY HELPFUL .VERY GOOD AND CLEAN FACILITIES AND IN PARTICULAR A VERY GOOD AND CLEAN POOL WHICH MY CHILDREN AND I ENJOYED SWIMMING IN EACH DAY AFTER BEING OUT AND ABOUT SHENYANG . THE RESTARANTS IN THE HOTEL PROVIDED GOOD QUALITY FOOD ALTHOUGH A BIT ON THE EXPENSIVE SIDE .THE ONLY DISAPPOINTMENT WAS THE CHINESE RESTURANT IN THE HOTEL WHICH IS OVER PRICED , AROUND 700 RMB FOR A DINNER FOR 4 . WE WERE EXPECTING THE MEAL TO BE MEMORABLE (AS WAS THE REST OF OUR STAY ) . IT WAS OUR LAST DINNER IN SHENYANG AND WANTED A SPECIAL MEAL BUT WE HAD MUCH BETTER QUALITY MEALS IN THE LOCAL RESTURANTS AT A MUCH LOWER COST . OVERALL I COULD RECOMMEND THIS HOTEL AS PROVIDING A QUALITY EXPERIENCE JUST HEAD OUT FOR DINNER .

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great
this is a great hotel it was very clean and was very pretty too

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
To much for wi-fi
Hotel was very nice in every way.. My only complaint was my charge for wi-fi.. It was 75 yan for 3 days with confusing billing of this charge.. I found out it is 14 yuan per day plus minutes charged... This is a 5 star hotel, they should include the wi-fi at no charge...

8/10 Good

Traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best exercise facility
Overall, it's 5 star hotel with the best exercise facility. Just one thing to note, there are couple of taxi waiting for the customers right in front of the hotel lobby. I took them several times, but the drivers ripped me off. I told about bad service to the hotel manager, and they handled it accordingly. On the last day i went to airport, the manager came out and made sure my taxi driver be courteous to me. Overall it was good stay!

8/10 Good

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is nice and close to everything.

10/10 Excellent

UNIVERSITY

Stayed 2 nights in Jul 2023
Response from 沈阳希尔顿逸林酒店传讯部 on 20 Jul 2023
尊敬的宾客，您好！感谢选择入住沈阳希尔顿逸林酒店并在百忙之中留下评分，我们非常重视客人的评价，它将帮助我们不断进步。期待再次与您相遇，祝您旅途愉快!

6/10 Okay

Ka Wing Ricky

Business traveller, Travelled with group
Liked: Staff & service
設施殘舊，跟其他地方同系列差距明顯
Stayed 2 nights in Feb 2023
Response from 公关部 on 17 Mar 2023
感谢您花时间撰写近期在我们沈阳希尔顿逸林酒店住宿的评论。因酒店开业时间较长，部分设施难免有些陈旧。酒店一直对房间与其他设施进行定期维护，努力为我们的客人提供温馨舒适、现代时尚的环境，完善每一个细节来为您提供更高质量的入住体验，以便确保我们的标准。感谢您提出的反馈意见，我们会继续努力为您带来更优质的服务体验，希望不久之后能再次和您相遇，祝您旅途顺利，生活愉快。

8/10 Good

Chenche

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2021
Response from Public Relations on 18 Sept 2021
Dear valued guest, Thank you very much for your nice comments and feedback. We are happy to see that you had a pleasant stay with us. Thanks for always trusting us and we'll continue to deliver exceptional services to each guest. Look forward to welcoming you again at DoubleTree by Hilton Shenyang.

8/10 Good

Verified traveller

Stayed 2 nights in Dec 2019
Response from 沈阳希尔顿逸林酒店市场传媒部 on 12 Dec 2019
感谢您入住沈阳希尔顿逸林酒店，在百忙之中留下点评。我们将以饱满的热情和体贴的服务，欢迎您的再次光临。

10/10 Excellent

HONGJI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
친절하고 깨끗하네요
Stayed 1 night in Sep 2019
Response from 市场传媒部 on 12 Sept 2019
Thank you for staying at DoubleTree by Hilton Shenyang. Looking forward to your next stay.

8/10 Good

kwangho

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from 市场传媒部 on 2 Sept 2019
感谢您对近期在我们酒店的住宿给予的良好评价，希望您能继续支持我们，我们也会继续努力为您带来更优质的入住体验，希望不久之后能再次和您相遇，祝您旅途顺利，生活愉快。

8/10 Good

KUANGCHENG

Liked: Staff & service, property conditions & facilities, room comfort
不錯的住宿體驗
房間乾淨，地點離最熱鬧的中街有一段距離，附近也不是很熱鬧，續住房務人員未清洗浴缸。
Stayed 2 nights in Mar 2019
Response from 沈阳希尔顿逸林酒店市场传媒部 on 26 Mar 2019
感谢您入住沈阳希尔顿逸林酒店，看到您对在我酒店住宿经历的评论让我们十分高兴，相信您的留言一定会给其他客人选择酒店时提供很大帮助的。根据您的意见，我们正积极与客房保洁员协作，确保浴缸未清洁这一情况不再发生。我们知道正是点点滴滴的细节让您的住宿体验更加舒适，希望不久能再次见到您。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
굿. 다시 갈 예정
힐튼 계열이라 그런지 숙소가 매우 크고 깨끗함. 내부 시설도 넓으며 어메니티가 괜찮음. 근처 쇼핑몰, 음식점 등과 20분 정도 거리임. 밑에 편의점 같은 매장 있어서 편리함
Stayed 1 night in Mar 2019

4/10 Poor

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
お部屋の掃除は、言わないとやってくれません。タオルを交換するだけです。毎日フロントに電話でお願いしないとやってくれません。シーツも交換されません。
Stayed 5 nights in Dec 2018
Response from Wendy on 17 Jan 2019
Dear valued customer, Thank you for staying with us at DoubleTree by Hilton Shenyang. We appreciate your feedback as this is our best resource for improving guest services. We look forward to welcoming you again back to our hotel in the near future.

8/10 Good

Hide, 埼玉県

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
五愛市場横で、中国の活気を垣間見れるホテル
五愛市場のすぐ隣！　早朝からあわただしい雰囲気の町並みから、中国のエネルギッシュさを感じ取れる。 そんなロケーションの真ん中にあるため、どこの観光地へ売った帰りでも、タクシーに告げれば黙って連れて行ってもらえる。さすがに、老朽化が目立ち始めており、バスタブ回りのシーリングが剥がれてきたりしているが、シャワーの水圧、湯量、温度ともに快適。ベッドが少しばかりヘタリ気味か？　私には柔らかすぎた。 部屋は広めで、一人旅であったので充分すぎるほど。フロントスタッフ、ベルボーイともに笑顔で迎えてくれる。朝食に関しても、質、味、量的にも満足であっし、各テーブルへの気配りもなされていると思う。ドアのカードキーに不具合が有り、何度もフロントへ降りてカード交換をしたのが疲れた。エレベーター脇の館内電話は故障のた使用できなかったのは、如何なものか？タクシープールが無く、旅行者の移動手段であるべきタクシーが待機していないのも疑問。付け待ちしているタクシーは「空港なら行く」との返答。 広大な土地を持つ中国は、空も広く、気分が良いのだが交通量が多く、騒音や大気の汚れは気になる所。 大きな交差点に建つので、朝のラッシュ時の車の多さには、若干引き気味になるが、充分に満喫でき、ビジネス旅行としての居心地は良かった。深夜にオーダーしたルームサービスの味付けも非常に美味しく頂けたのも、記載しておく。
Stayed 4 nights in May 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Hsiao-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception issue can be improved
Nice room and clean,but in rush hour the reception need to wait too too long time,can be improved
Stayed 1 night in Aug 2018
Response from Cindy Meng on 4 Sept 2018
Dear guest, Thank you for your comments. We are pleased that you had a nice stay with us, and we'll make efforts in improving our Front Officie Reception working efficiency and look forward to welcoming you again in the near future.