Front of property - evening/night

Reviews of The Peninsula Shanghai

5 out of 5
The Peninsula Shanghai
32 Zhongshan Dong Yi Road, No 32 The Bund, Shanghai, Shanghai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 226 out of 288 reviews" "
Rating 8 - Good. 47 out of 288 reviews" "
Rating 6 - Okay. 9 out of 288 reviews" "
Rating 4 - Poor. 2 out of 288 reviews" "
Rating 2 - Terrible. 4 out of 288 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

nYi

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The service was poor compared to the rate we paid for the stay.
Stayed 1 night in Dec 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have ever been to!
Stayed 5 nights in Nov 2023

6/10 Okay

Ghassan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Over rated Over priced Excellent location
Stayed 2 nights in Oct 2023

2/10 Terrible

Ally

Travelled with family
Disliked: Staff & service, amenities
Terrible experience , never back again
Stayed 1 night in Sep 2023

10/10 Excellent

Fei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience, meticulously clean, excellently maintained pool, concierge with great hospitality. Will stay at this hotel again.
Stayed 5 nights in Aug 2023

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

8/10 Good

Zhejiiong

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Jun 2023

8/10 Good

Guanzheng

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

YESHUA, Brooklyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed my stay!
Stayed 3 nights in May 2023

10/10 Excellent

jade qian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay
I have stayed in many nice hotels, and this is the best hotel for sure.
Stayed 5 nights in Apr 2023
Response from Moky Lam 上海半岛酒店酒店经理 on 2 May 2023
Dear Jade,First of all, thank you immensely for taking your time in sharing your experience at Expedia. The Peninsula Shanghai is very blessed with a very spirited and motivated team of individuals. Please be assured that your compliments will be shared with the entire team, which we are very humbled to receive. Thank you once again and we look forward to the pleasure of welcoming you back to The Peninsula Shanghai in the near future.Kind wishes,Moky LamHotel ManagerThe Peninsula Shanghai

10/10 Excellent

Jia

Stayed 1 night in Dec 2022

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, but too many non guests
Was supposed to get a complimentary upgrade due to my membership level, didn’t get one. Enquired and was told I had one already but I had the room I booked online, no upgrade added. Apart from that, nice hotel but they allow non hotel guests to que up for lunch an hour before it starts and so the entire entrance area is packed and kind of ruins the tranquility and vibe the hotel has. Super busy and the block the walkways.
Stayed 1 night in Dec 2021

10/10 Excellent

Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except that the shower booth door didn't close completely and the water was keep leaking and made the towels get wet on the floor. Other than that, it was very nice!
Stayed 1 night in Jul 2021
Response from Moky Lam on 28 Jul 2021
Dear Can, Thank you so much for choosing The Peninsula Shanghai and share your candid feedback with us. I am sorry to hear that you had difficulties with the facilities in your bathroom. Nonetheless, I already shared your comment with our engineering department. Please rest assured that I will be following on this matter with our team for further improvements. We sincerely look forward to welcoming you back to The Peninsula Shanghai in the near future. Kind regards, Moky Lam Hotel Manager The Peninsula Shanghai

10/10 Excellent

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4nights Christmas stay
Super wide king size bed. Can fit comfortably my 6 year old daughter! Very quiet environment as room is away from the lift Huge walk-in wardrobe. Became my wife's private space! Fantastic sound system for watching dvds.
Stayed 4 nights in Dec 2020

10/10 Excellent

KevinH, Shanghai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Peninsula Shanghai is a wonderful opportunity to enjoy the most exciting aspects of the city in luxury. The hotel is elegant and well serviced with outstanding staff. Access to the Bund with fabulous dining and site seeing opportunities could not be better. Our room was spacious and luxurious with ample storage and high end amenities.
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Peninsula in Beijing and Shanghai. It is the best of the best! 24 hour room service! Best location. Awesome bar. Will be staying at the Peninsula if available at any city.
Stayed 2 nights in Dec 2019

10/10 Excellent

Michael, Shanghai

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a classy experience and hotel. We went for my wife's birthday and were given express check-in and a free upgrade. Love staying at this hotel.
Stayed 1 night in Nov 2019

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
Room was too cold, CNN did not work, breakfast was poor, no skim milk, only one water bottle in the room
Stayed 1 night in Nov 2019
Response from Vincent on 20 Dec 2019
Dear Anonymous, Thank you so much for taking the valuable time to share your candid feedback with us. It is with great regret that I learn of your disappointing experience during your recent stay with us, and I would like to personally apologize for these unacceptable short comings. Please rest ensured that I will be following up with our team to avoid further occurrences. Should you wish to further discuss this matter, please do not hesitate to reach out to us. Again, we are grateful for your candid feedback and hope to have the opportunity to regain your trust during a future stay at The Peninsula Shanghai. Kind Wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location combined with excellent service and beautiful rooms. All the staff working there were extremely friendly and helpful.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2019

8/10 Good

ALDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel great, Top Roof Bad.
Great place to stay, service at top roof was not so kind. They don’t care if you are a guest, they want you to spend extra money to give a table with view otherwise they give a back table. So rude.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Robert, Bahrain/Weybridge UK

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
distinguished established hotel on the Bund with excellent views across the Huangpu River. Amenities second to none. The Cons
Stayed 9 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great views and service impeccable Favorite place in Shanghai
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly superior in every way
Truly superior in every way, definitely surpassing the two 5-star hotels in Tokyo that we stayed in before and after our journey to Shanghai. The room was spacious and well-furnished, with a big comfortable bed and great noise insulation. Even though we ended up with a room by the elevator, noise was never a problem. The bathroom was a spacious and beautiful marble chamber. Impressively, the room was wonderful down to even small but useful details, like the charging station built into the nightstand drawer, and the nail polish dryer at the makeup station in the walk-in closet. The common areas are opulent Art-deco styled, with a nice selection of bars and restaurants, plus a luxury shopping mall. The Michelin-starred restaurant lived up to expectations, and the other restaurants provided completely satisfying food as well. The view from the rooftop bar is quite impressive, probably the best view on the Bund side of the river, which means the Shanghai (Lujiazui, really) skyline is front and center. The location is excellent, being a convenient walking distance to the rest of the Bund and Nanjing road. Though not too near metro stations, getting around by taxi is easy and still inexpensive in Shanghai, and the hotel's bell captains were able to have taxis show up within minutes of asking. The staff to guest ratio was as good as could be expected. The service was courteous and efficient, highlighted by thoroughly helpful concierges and bell clerks.
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2019

10/10 Excellent

henri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding!
The hotel, location, room and service were outstanding!! Everything you expect with The Peninsula! Really outstanding !
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful and the location is excellent... loved the shops and the experience
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
room is big, spa services is very good. the staff is also very friendly and helpful
Stayed 5 nights in Apr 2019
Response from Vincent Prioult on 22 Apr 2019
Dear Carmen, Thank you so much for choosing The Peninsula Shanghai and sharing your experience with us. I am delighted to learn that you enjoyed the stay and your kind compliments on our room, SPA and service are much appreciated. We look forward to welcoming you back to The Peninsula Shanghai in the near future. Kind wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is the best for shopping and sight seeing.
Stayed 6 nights in Feb 2019
Response from Vincent Prioult on 15 Apr 2019
Dear guest, Thank you so much for choosing The Peninsula Shanghai and sharing your experience with us. I am delighted to learn that you enjoyed the stay and your kind compliments on our location are much appreciated. We look forward to welcoming you back to The Peninsula Shanghai in the near future. Kind wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room. Nice and clean. Beautiful hotel. Will come back again!
Stayed 3 nights in Feb 2019
Response from Vincent Prioult on 15 Apr 2019
Dear guest , Thank you so much for choosing The Peninsula Shanghai and share your experience with us. I am delighted to learn that you enjoyed your stay with us. We sincerely look forward to welcoming you back to The Peninsula Shanghai very soon. Kind wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection into every last detail
As always at The Peninsula, perfection into every detail - from glasses cleaners being put next to the eyeglasses on the table, to the cutlery and décor, to the staff service, to the rooms themselves; how all the small lights go out with the master switch for a calm night, the curtains. Magnificent view. Perfect location on the Bund. A fantastic bar. What more could you ask for... Maybe: how about upgrading your amenities a bit? You're falling behind on those...
Stayed 4 nights in Dec 2018
Response from Vincent Prioult on 14 Dec 2018
Dear Markus, Thank you so much for choosing The Peninsula Shanghai and taking your valuable time to write this kind review. I am delighted to learn that you enjoyed your stay with us, and your kind compliments on the location, service and room are much appreciated. I have taken the liberty of sharing this kind review with all our team members. I also noted your suggestion in room amenities and will follow up with the team accordingly. We sincerely look forward to welcoming you back to The Peninsula Shanghai very soon. Kind wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2018

8/10 Good

Chun Kwok Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a fax machine in the room - can you believe that? back to last century. Need to upgrade to something cool
Stayed 3 nights in Nov 2018
Response from Vincent Prioult on 3 Dec 2018
Dear guest, Thank you so much for choosing The Peninsula Shanghai and taking your valuable time to write this kind review. We have well noted your comments regarding our all-in-one fax-copier-scanner and would like to thank you for your suggestion. We sincerely look forward to welcoming you back to The Peninsula Shanghai very soon. Kind wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over the Top!
Service was slow in the lobby restaurant but overall Great!
Stayed 2 nights in Nov 2018
Response from Vincent Prioult on 26 Nov 2018
Dear guest, Thank you so much for choosing The Peninsula Shanghai and share your experience with us. I am mostly delighted to learn that you enjoyed the stay with us. We are very grateful for your candid comments regarding the lobby service which has already been shared with our food and beverage management. We do hope to have the pleasure of welcoming you back to The Peninsula Shanghai very soon. Kind wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
An outstanding hotel, from service, to location, rooftop bar & available restaurants. One of the best hotels we have ever tried. It seemed like each time we left the room, someone came to ensure everything was ok, from cleanliness, towels, or tidy up the bed. We will return again & again.
Stayed 3 nights in Oct 2018
Response from Vincent Prioult on 15 Oct 2018
Dear Fernando, Thank you so much for choosing The Peninsula Shanghai and share your experience with us. I am delighted to learn that you enjoyed the stay with us and your kind compliments regarding our service, location and restaurants are much appreciated. We do hope to have the pleasure of welcoming you back to The Peninsula Shanghai very soon. Kind Wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
.Unique Hotel great location. Very accommodating Concierge.
Stayed 4 nights in Sep 2018
Response from Vincent Prioult on 17 Oct 2018
Dear guest, Thank you so much for choosing The Peninsula Shanghai and share your experience with us. I am delighted to learn that you enjoyed the stay with us. Your kind compliments on our concierge service are much appreciated and will definitely be shared with the team. We sincerely look forward to welcoming you back to The Peninsula Shanghai very soon. Kind wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

10/10 Excellent

N, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Shanghai!
Stayed 1 night in Jul 2018
Response from Vincent Prioult on 13 Jul 2018
Dear N, Thank you so much for choosing The Peninsula Shanghai and share your experience with us. I am much delighted to learn that you enjoyed the stay with us and sincerely look forward to welcoming you back to The Peninsula Shanghai very soon. Kind Wishes, Vincent Prioult Hotel Manager The Peninsula Shanghai

10/10 Excellent

Zhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel with great service, large rooms and awesome location
Stayed 2 nights in Jun 2018
Response from Jisoo Chon on 25 Jun 2018
Dear Zhi, Thank you so much for choosing The Peninsula Shanghai and share your experience with us. I am mostly glad to hear that you enjoyed the stay with us, especially on our service and rooms. We do hope to have the pleasure of welcoming you back to The Peninsula Shanghai very soon. Kind wishes, Jisoo Chon General Manager The Peninsula Shanghai

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Check in was smooth and greeted well. Got a nice upgrade. Some inconveniences with currency exchange but sorted out the next day. The only thing that wasn’t great, was the front desk staff. They’re not very friendly and act as if they’re doing you a favor. They don’t seem friendly.
Stayed 1 night in May 2018
Response from Jisoo Chon on 27 Jun 2018
Dear guest, Thank you so much for choosing The Peninsula Shanghai and share your experience with us. I am very regret to learn that our hotel has not met up to your expectations. We take our great pride in treating all of our guests with equal respect. Please be rest assured that your comments will be shared with our management and proper follow ups will take place. I do hope to have the pleasure to welcome you back to The Peninsula Shanghai in the near future to regain your confidence on us. Kind Regards, Jisoo Chon General Manager The Peninsula Shanghai

10/10 Excellent

Ciaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
beautiful hotel, merits its 5 stars
Stayed 1 night in May 2018
Response from Jisoo Chon on 26 Jun 2018
Dear Ciaran, Thank you so much for choosing The Peninsula Shanghai and taking your valuable time to write this kind review. I am mostly delighted to learn that you enjoyed the stay with us. We do hope to have the pleasure of welcoming you back to The Peninsula Shanghai very soon. Kind wishes, Jisoo Chon General Manager The Peninsula Shanghai