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Reviews of Shanghai JC Mandarin Hotel Limited

4.5 out of 5
Shanghai JC Mandarin Hotel Limited
1225 West Nanjing Road, Shanghai, Shanghai

Reviews

7.8

Good

Rating 10 - Excellent. 51 out of 232 reviews" "
Rating 8 - Good. 118 out of 232 reviews" "
Rating 6 - Okay. 40 out of 232 reviews" "
Rating 4 - Poor. 18 out of 232 reviews" "
Rating 2 - Terrible. 5 out of 232 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Ana, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy Bed & Great Breakfast But Out of the Way
POSITIVES -Comfortable bed, great breakfast buffet (lots of Chinese and Western options), English speaking reception, and attentive staff. My housekeeper always made sure I had plenty of the complimentary bottled water. The Chinese acrobats theater is right across the street too. At first, I stayed in this hotel for 3 nights as part of a tour I had purchased. When the tour ended, I stayed in Shanghai another night. I was so pleased with the hotel that I booked the extra night in it. NEGATIVES -Wifi is NOT free and although the location around the hotel was nice (by a high-end designer mall), it was not close to any must-see sights and there was not any night life within walkable distance. A taxi was necessary to get to get anywhere. And unless you can afford Hermes, Cartier, Louis Vutton, and other expensive brands in the designer mall next door, you have to take a taxi to get to the more affordable shopping.
Response from Stella on 8 Feb 2014
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

chinatraveller, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Enjoyed the stay, good staff and location is great for visiting Shanghai sites. The bathroom is looking pretty dated, and seems long overdue an upgrade. Room was clean but stains on carpet.
Response from Stella on 25 Jan 2014
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location. Very comfortable rooms.
A very pleasant experience in a hotel that was ideally located to all facilities.
Response from Stella on 7 Jun 2014
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. We look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel with wow factor
Excellent location, close to shops and restaurants. Very impressive reception and concierge was extremely helpful. The only down side was cost of wi-fi at £12 for 24 hrs. Maybe fine for business use but over the top for family use when just sending an email home. Overall though, an excellent experience.
Response from Stella on 31 May 2014
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. We look forward to welcoming you back in the near future.

8/10 Good

Lim, Singapore

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel a bit old
Response from Stella on 4 Jan 2014
Thank you for having spent your time to brief us with regards to the hotel facilities and services you have experienced recently. I hasten to write to your attention and sincerely regret for any inconveniences that might have caused. I fully agree that our service standards should reach to the 5-star rating hotel guest expectation. Your comments will help us serve you and all our guests better in the future. The Hotel is actively working to improve service levels and your feedback has proven to be valuable to us. Rest assured that we will continue to extend our best hospitality service, I remain.

8/10 Good

Eric, San Francisco

Liked: Cleanliness, room comfort

8/10 Good

Claus, China

Liked: Cleanliness, staff & service
Great Location
Really good Hotel and great location with a very friend staff, but the rooms decor are just old but in a maintain condition.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
try out the brand
better than expected, very friendly & helful staff
Response from Stella on 23 Nov 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future. Shanghai JC Mandarin Hotel Limited

2/10 Terrible

Klaus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Stella on 23 Nov 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future.

6/10 Okay

Stephanie, New york, New york

Ok
We stayed hotel for 6 nights. The room is quite out dated and need refurbishing. Foods are super expensive but choices are quite limited. The location of the hotel makes up the food problem. As there are so many good restaurants outside the hotel all within walking distance. Has a nice gym and swimming pool.

8/10 Good

Beckie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful building. Central location
Courteous staff easy check in. Dine in restaurant offers a variety of Asian and Western cuisine that is well prepared. Definitely worth a repeat visit

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
excellent location great value
great value for 5 star hotel. excellent location across plaza66, citic square, westgate mall. room is huge. fast free wifi in the room. room a bit old.
Response from Stella on 2 Nov 2013
our comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. We are glad to inform that We are now in the process of planning our renovations. We hope that you will give us another opportunity to be of service to you for the next time you come back and stay with us again. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future. Shanghai JC Mandarin Hotel Limited

8/10 Good

gonzalo, NYC

Liked: Cleanliness, staff & service, property conditions & facilities
Best location
My shanghai place, I have been there many times. Not new but fine.

6/10 Okay

Mhir, Singapore

Liked: Cleanliness, staff & service
Great location but needs renovation
It is a good hotel with decent size rooms and great location. However the decor is old and the air conditioning is also out dated. I had to change the room to get a better cool room which the hotel did promptly. They still have wooden door frames, bathrooms doesn't have a shower room so you have to stand in the tub .. No complaints on quality of service or any other area. It's a famous brand name but a lot of new 4 star hotels are better equipped so the mgmt needs to act quickly..
Response from Stella on 12 Oct 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. We are glad to inform that We are now in the process of planning our renovations. We hope that you will give us another opportunity to be of service to you for the next time you come back and stay with us again. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Perfect Location
Absolutely perfect location, great hotel in general. Restaurant is very good, my only problem was ( and is common in most Chinese hotels) was the air conditioning. For some strange reason they do not work properly ( if at all) I have heard it is a government incentive thing to reduce power etc. don't really know but they (chinese in general) should understand we pay for 4 or 5 star srvice and expect the same!!!
Response from Stella on 21 Sept 2013
Thank you for having taken your time to brief us with regards to the great location of our hotel as well as the needs of improvement on the facilities side. I hasten to write to your attention and sincerely regret for any inconveniences that might have caused during your recent stay with us. During the Summer time the weather in Shanghai is very hot especially July and August. The temperature could reach up to 40 degrees and turned to be very hot to dry weather thus make the Air Conditioning seems not working properly. Nevertheless in all guest rooms we have installed a special curtain material that could protect from the outside heat during summer or coldness during winter time - our guests usually tend to miss the curtain's function. Your comments will help us serve you and all our guests better in the future. The Hotel is actively working to improve service levels and your feedback has proven to be valuable to us. Rest assured that we will continue to extend our best hospitality service, I remain.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
the shower hose should be made at least a foot longer.
Response from Stella on 14 Sept 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. We are glad to inform that We are now in the process of planning our renovations this summer. Shower will change to new one which is removable and more convenient. We hope that you will give us another opportunity to be of service to you for the next time you come back and stay with us again. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future.

10/10 Excellent

Penny, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the flashy malls
The hotel was good value for money. Staff very helpful with sightseeing. Near to the 66 Mall and only 5 minutes walk from a very lovely temple. Shops nearby very expensive European designer shops. we walked all the way to the Bund from the hotel it took about 45 minutes. Hotel suggested it was too far but actually it was nice to see the shops. The hotel is new and modern and quite flashy with flat screen TV. One minus is that the bar is closed during daytime so nowhere to have a quiet meeting except in the lobby or the restaurant.
Response from Stella on 14 Sept 2013
Thank you for having spent your time to brief us that you have experienced recently. Your comments will help us serve you and all our guests better in the future. Rest assured that we will continue to extend our best hospitality service, I remain.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast not worth it
The breakfast was not that great compared to the price of $28.
Response from Stella on 31 Aug 2013
Thank you for having spent your time to inform us with regards to our buffet breakfast price. I hasten to write to your attention and sincerely regret for any inconveniences that might have caused for this shortcoming. Based on our regular competitive pricing survey with the surrounding 5-star rating hotels, our buffet price is actually in line with the market. Your feedback has proven to be valuable to us as well as will help us to serve you and all our guests better in the future. We will continue to extend our best hospitality service, I remain.

10/10 Excellent

Bradley, SC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back to Shanghai!
Great location, nice gym , price is right for a 5 star hotel. Still have issues with paying for Internet in hotels but most 4 star hotels and up will charge. Never understood that. Bottom line I have no complaints and will certainly stay here again.
Response from Stella on 31 Aug 2013
Thank you for having taken your time to brief us on some unpleasant service aspects that you have experienced during your recent stay with us. I hasten to write to your attention and sincerely regret for any inconveniences that might have caused. Your comments will help us serve you and all our guests better in the future. The Hotel is actively working to improve service levels and your feedback has proven to be valuable to us. Rest assured we continue to be committed to provide all our guests with the highest standard of hospitality service, I remain. Looking forward to your next stay. Best regards, Shanghai JC Mandarin Hotel Limited

8/10 Good

Wolfgang, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy beds, great location
good: Service personel friendly and helpful; easy booking thru the internet for a residential german family -- to improve: bar service 2nd floor
Response from Stella on 31 Aug 2013
Thank you for having spent your time to write to my attention with regards to service you have experienced during your recent stay with us. I hasten to write to your attention and sincerely regret for any inconveniences that might have caused for these shortcomings. We have taken notes on all points and will re-assign the staff to undergo the Hotel training program. Rest assured that we will continue to extend our best hospitality services and look forward to welcoming you back to Shanghai JC Mandarin Hotel Limited, I remain.

8/10 Good

JN

Liked: Cleanliness, room comfort
Response from Stella on 31 Aug 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us.

8/10 Good

john, Melbourne VIC, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best location
location location location - nothing wrong with the room, just older style reflecting its age, although clean & bathroom no problems. Club floor breakfast & drinks good value

6/10 Okay

Cal, Shanghai

Liked: Cleanliness, staff & service, room comfort
Comfortable stay
Wonderful and a satisfying 3-night stay.
Response from Stella on 17 Aug 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future. Shanghai JC Mandarin Hotel Limited

8/10 Good

Junior, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Getting better
Good location, restaurant has improved a lot. would stay here again.

10/10 Excellent

vladimir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the center
The breakfast is very expansive . You could do something in this way ?

8/10 Good

Bob, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old but nice
Well kept older hotel with large room in good location

10/10 Excellent

Lee

Liked: Cleanliness, staff & service
Response from Stella on 6 Jul 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future. Shanghai JC Mandarin

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Ok hotel
rooms are spacious and clean. location also quite convenient unless you use the train which is a good 10-15 mins walk.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location for Exploring Shanghai
Stayed in the hotel last week for 5 nights on a leisure trip – got a great flight and hotel deal here with Expedia. Great view across the city from our room on the 13th floor which was airy and comfortable and cleaned meticulously. The hotel staff were helpful and the hotel is a great location for exploring Shanghai situated as it is about a 10 minute walk from West Nanjing Road tube station and a 20 minute walk into People’s Square. Make sure you have a hotel information card with you in Chinese as the taxi drivers don’t speak any English. We didn’t eat in the hotel but had very good brunches on a daily basis in the Baker & Spice or Element Fresh outlets in the shopping complex diagonally across the road where the Portman hotel is situated. Also situated in this complex above the Starbucks on the first floor is Green’s Massage which provides a very safe, ethical and very professional massage service – highly recommended. Good bars near the hotel include a sports-bar, the Big Bamboo and a music bar called Malones which does great priced food and drink specials on a Monday night. Watch yourself crossing the road as drivers don’t give way to people walking on zebra crossings!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paid internet / WIFI service
Generally the room is good. Only problem is the WIFI service. It is a paid WIFI service, $ 10 USD for one hour, $ 20 USD for 24 hours. I purchased the 24 hours package, the band width was not listed on the plan. It took a while to send out emails, not fast enough for video conference, so I had to down-graded to voice only. Fri and Sat night when the hotel is full, internet kicked out frequently. For a paid service, I am not happy about that.
Response from Stella on 1 Jun 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. We are sorry for your experience of wifi service in our rooms. Please do not hesitate to let IT team know if the wifi seemed not to be working properly. Our IT engineer will come to your room to fix it within minutes. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future. Shanghai JC Mandarin

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Rooms in Need of Renovation!
Paid 300rmb for upgrade...what upgrade?Old rooms...Same hairdryers since 1998!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
J C Mandarin
Always stay at the JC Mandarin, very close to bars. Hotel is good value for money, rooms are clean and staff friendly.

6/10 Okay

Junior, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities
Good business hotel
Great location, easy to all shopping, main streets, subways, dining.

10/10 Excellent

Steven, New York, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this Hotel
This hotel is wonderfully located with an attentive, caring staff. It is convenient to the metro line 2, where you can basically get to anywhere you want in shanghai. It is in the heart of the shopping district on famed West Nanjing Rd with an array of great restaurants just across the street at City Center. I highly recommend this hotel.

6/10 Okay

cony

Liked: Cleanliness, room comfort
Disliked: Staff & service
Choose this hotel if location is important.
One of the older 5 star hotels. Convenient location to line 2 subway. Convenient location to shopping and restaurants. Lower price is not a "deal" due to what is not covered: internet at 20 USD per day; breakfast at similar pricing of 20 or more USD. Below average service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
Great location and service. Only the breakfasts were not as good as before and getting more expensive. Otherwise still a great hotel.
Response from Stella on 25 Apr 2013
Your comments are highly appreciated and very valuable in further evaluating our standards of service especially from valued clients like you. We have already improved our variety of food and service standard. Rest assured we will continue to extend the very best service and hospitality that you have come to expect from us. We look forward to welcoming you back in the near future. Shanghai JC Mandarin

4/10 Poor

David F

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Does not deliver what is expected for a hotel that
Sadly, the JC Mandarin rooms does not deliver at a 4-5 star hotel. I chose this hotel because the rate was a bit better than other 4-5 star hotels, thinking they were running a special. But, I got what I paid for, and was not worth saving $40/night. The lobby looks nice, the size of the building and its location is impressive. And then I got into the room -- poor, tired, not at all what is expected. The room is a time warp, going back at least 15-20 years. It is in DESPERATE need of updating and cleaning. There are things that should never be in a 4-5 star hotel room. Overall bathroom looks like from a tired house from the 1980s that never has been renovated. The hotel would not be bad, if someone actually took some capital investment and put these sad tired rooms out of their misery and updated them to this century. Staff has been welcoming and nice. The physical space and location is great. But it is at best a 3 star budget standard hotel trying to live in a 4-5 star building.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not a good experience
For a 4 Star hotel, and the price it does not match. Excellent ubication. But the rooms old and bad maitenance.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Great hotel for location
Brand name " Mandarin " but not as good as Mandarin Oriental

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel

6/10 Okay

CN, SLC, UT

Liked: Cleanliness
A satisfactory option in a popular shopping zone
This hotel might rate a 4 in the US, but there are simply too many outstanding alternatives to this property in Shanghai.

8/10 Good

Bill, Wisconsin, USA

Liked: Cleanliness, staff & service, room comfort
My location of preference in Shanghai
I have stayed at this hotel many times over the last 8 years while in Shanghai. I love the location as many attractions are within walking distance of the hotel. I agree with others that it is time for some upgrading of the rooms as they are getting a little tired. Hotel staff has always been good. Breakfast buffet is also good albeit a little pricey if not included in room rate.

8/10 Good

Shellee, Los Angeles, CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Shanghai center!
Hotel has a really nice staff. Internet is kind of spotty. Excellent buffet breakfast with top quality food. Very nice gym on the fourth floor that was clean and had great equipment. Would certainly return. Great location if you like to shop.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Possible under-rating
The rating of 3 that your currently have for this hotel is defintely underrated. In terms of value for money I would rate it 5 and I absolute terms would give it a clear 4 without hesitation. This is based on a recent 10 day stay there and two similar length prvevious stays earlier this year in 2012.

10/10 Excellent

Steve S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Stay
Great stay. The perfect neighborhood with great service and nice amenities. Will stay again every time I visit Shanghai!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort