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Reviews of City Hotel Shanghai

3.5 out of 5
City Hotel Shanghai
5-7 Shan Xi Road South, Shanghai, Shanghai

Reviews

7.6

Good

Rating 10 - Excellent. 140 out of 827 reviews" "
Rating 8 - Good. 400 out of 827 reviews" "
Rating 6 - Okay. 213 out of 827 reviews" "
Rating 4 - Poor. 51 out of 827 reviews" "
Rating 2 - Terrible. 23 out of 827 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Martin Joseph Denis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
For one night for sorting some family issues in Shanghai, it was okay. I did not like the distance from the nearest metro stop though.
Stayed 1 night in May 2021

2/10 Terrible

Laura

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, won’t return.
Room smelled like smoke. Had to pay extra to use the swimming pool that’s advertised as part of the hotel which I think is outrageous to be frank. Bed was rock hard. Just not a nice hotel at all compared to others in Shanghai for the same price.
Stayed 1 night in Sep 2020

10/10 Excellent

LIMING

Stayed 4 nights in Dec 2019

8/10 Good

Yap, Kuala Lumpur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location & friendly staff.
Stayed 2 nights in Nov 2019

6/10 Okay

Amitabh

Business traveller
Liked: Cleanliness
Stayed 2 nights in Nov 2019

8/10 Good

Lin, Washington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with easy access, good price, friendly staff.
Stayed 13 nights in Oct 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price and good service
Very well located
Stayed 4 nights in Apr 2019

10/10 Excellent

sofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and price
Very well located
Stayed 1 night in Apr 2019

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I originally booked this Hotel through Expedia as it ticked most of the boxes; free breakfast with room rate, swimming pool, fitness centre, and for the affordable room rate, not far from Metro stations: South Shaanxi Road (10 minutes) Huaihai Middle Road (7 mins) and Nanjing West Road (12 minutes) Pros: Nice location in a nice district of Shanghai with fashion shops, cafes, restaurants and craft beer bars plentiful. At least 3 metro stations on different lines in walking distance. Strong, Hot shower. Cons: Very disappointing buffet breakfast, not many choices, terrible coffee. If you want a real freshly ground espresso it's an extra 40 RMB! The beds are your typical Chinese rock-hard standard and do not cater for the feeble Western spine. Especially if you have chiropractic problems and not a side-sleeper. Something that the Hotel do not advertise is that if you want to use the pool and fitness center, they are not included in the standard room rate! it's actually 100 RMB extra to use the pool and fitness centre per use! They encourage you to upgrade to a deluxe room for 100 RMB extra per day for unlimited use if the pool and fitness center. Swimming caps in the pool are also mandatory! if you haven't brought your own, they will happily supply you one for an extra 100 RMB! Furnishing, cupboards, shelving and carpet in room is all dated and in dire need of renovation. I could go on, but when you only have a 1500 character limit!?
Stayed 11 nights in May 2019

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 11 nights in May 2019

4/10 Poor

Verified traveller

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hygiene condition and cleaning is not thorough. Used tissues were found under the quilt on the bed at return to room at night.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I like everything else except inside the furniture and the base room area because the furniture are poor and the base tub water can’t go through it at same time.
Stayed 7 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walkable distance to metro station. Price is reasonable as compared to similar hotels in city centre.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I used to stay in this hotel everytime I come to Shanghai for business reason. Price is reasonable though the hotel is located in the city centre. Metro is within walkable distance.
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to us embassy, clean and tidy, professional service.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location of the property.It is very convenient for me visit my friends and family.
Stayed 9 nights in Jan 2019

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely good value for Money
The hotel is nice, clean, rooms are good size, internet maybe a bit slow but works. Staff are great, concierge section go out of their way to help, room sevice takes 30 mins good prices, great staff, breakfast staff also great always smiling and welcoming serving coffee, tea, cold cuts and bacon eggs etc and local dishes too. I would stay again no problem
Stayed 7 nights in Jan 2019

8/10 Good

SATHISH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

Luis

Liked: Cleanliness, staff & service
Perfect rating - Accurate - Adequate
3.5 stars is a perfect rating for this hotel. It is comfortable, has all the basics, and is located in a good area. The WiFi was strong, water pressure good, and bedding was slightly better than standard and slightly less than luxurious. Ideally the hotel needs a few decorative updates and better finishes as it looks a little dated, but you will not miss any of the typical accomodations.
Stayed 2 nights in Dec 2018

10/10 Excellent

Cristian, Miami FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was better than i expected based on reviews... the location in amazing if your into shopping and clean area. Only one thing i can say is ghat the bed were hard but i love that for my back support so it was good for me.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2018

8/10 Good

Margie, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We like almost everything (i.e. location, subway access, etc.), except the fact that there is a nice pool that guests are not able to use. It costs 100 per person per entry, which wasn’t mentioned on booking site.
Stayed 9 nights in Sep 2018

6/10 Okay

Sam

Liked: Cleanliness
Disliked: Property conditions & facilities
Not really a Western hotel and the bed was rock hsrd.
Stayed 3 nights in Sep 2018

10/10 Excellent

erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I THINK IT IS THE BEST VALUE FOR MONEY IN SHANGHAI
Stayed 2 nights in Sep 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Far from metro station.
overall ok. There are many restaurant nearby. Breakfast is ok as well.
Stayed 3 nights in Jul 2018

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, room comfort
City Hotel Shanghai, great location,
Nice stay, helpful staff, i bit of an opportunity communicating, but thats the way it goes when in a foreign country and not knowing their language. . .but they try real hard;)!! Breakfast was a nice way to start the day. . .
Stayed 8 nights in Jun 2018

8/10 Good

KULVINDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good westerner Freindly hotel
Good modern westerner freindly hotel in LuWan district. Good cost/value package. V.good internet comparted with other similar quality hotels.I can pay more & get slower internet. (&pay half & get really rubbish internet).Rooms sizes are quite small & western pub/Cowboybar/saloon with draft beers seems closed. Many staff speak English. I stayed all the time often long ago, but then for slightly extra cost got bigger room & bigger breakfast spread @ Equatorial. Here each time like airlines something is reduced to reduce costs. The indoor pool/gym etc is only useful if you can use but City charge extra for this. (Equatorial is free except for very cheap/low cost room only package). 5min walk to Nanjing Rd shopping. 15mins to subway line 1/10mins line2 for tjhose who understand.
Stayed 1 night in Jun 2018

2/10 Terrible

Kevin CH

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible housekeeping
First day of house keeping. Stole my mtr card. Second day of house keeping. Threw away my own toothbrush. Third day of house keeping. Left a bunch of used bed sheets on the floor.
Stayed 4 nights in May 2018

8/10 Good

Grant

Liked: Cleanliness, property conditions & facilities, room comfort
Very slow check-in.

8/10 Good

Lee

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, good price
For the price, this hotel is a good choice. The location is ideal and convenient. It has all the basic amenities.
Stayed 3 nights in Apr 2018

6/10 Okay

Wai Yi Vivian

Liked: Cleanliness, staff & service
Has access to gym and swimming pool. Not much around the area, but 12 minutes walk to Kerry center is quite decent. Well mannered and helpful staff.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice City Center
Everything was nice as expected from the pictures. I was shocked when my husband made a call to order food and we were charged .40 at checkout but it’s a negligent amount. We would stay again.

6/10 Okay

william

Disliked: Room comfort

6/10 Okay

Yalcin

Disliked: Cleanliness, property conditions & facilities, room comfort
rooms are really old and ugly.......... Air conditioners were not working......wifi was not good enough. Location is good, breakfast is ok. I don't think, I would ever consider to stay at city Hotel shanghai.

4/10 Poor

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The City Hotel is not where your site says it is, ie its not at 5-7 Shan Xi Road South, Shanghai, its at Shaan Xi Road South, which is a few km away.

4/10 Poor

sat, jiangsu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Dirty smelly carpets, poor poor airconditioning, room temperature hot and highly uncomfortable for sleeping, very very ordinary linens and furnishing, wash room not appealing
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
walking distance to West Nanjing Road, location wise convenient and yet the surrounding is not noisy at all.
Stayed 1 night in Mar 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2018

8/10 Good

Christopher

Liked: Cleanliness, property conditions & facilities, room comfort
Great value and area, but no check-in before 2 p.m
I've stayed at the City Hotel before. It's best value for money in the South Shanxi Road area of the old French Concession, which is charming and central. The rooms come with all the standard elements, including mind-fridge and mini-safe. They are a little tired, but at the price, there's nothing to complain about there. The breakfast buffet is varied and ample. My only reservation would be that they don't let anyone check in before 2 p.m., whether or not they have a room ready. It didn't affect me much, but if you're arriving early in Shanghai off a long-haul flight, this would be very annoying.
Stayed 2 nights in Jan 2018

8/10 Good

MING HUNG

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Dec 2017

6/10 Okay

Verified traveller

A so so hotel.
Everything is average.
Stayed 4 nights in Oct 2017

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Very pleasant experience in this hotel close to an interesting area in Shanghai
Stayed 1 night in Oct 2017

2/10 Terrible

LAU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Staff awful!
Stayed 5 nights in Jun 2017

2/10 Terrible

LAU

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful experience
Worst experience ever. The staff hotel not qualified and unrespectful. Highly recommended... To avoid.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Not my favorite hotel
Bed sheet was dirty and disgusting. Stains on room carpet. JING'an Metro is about 15 to 20 minutes walk away from hotel. Staff was not friendly and unfamiliar with foreign guests.
Stayed 2 nights in Jun 2017