Property entrance

Reviews of Ascott Huai Hai Road Shanghai

Ascott Huai Hai Road Shanghai
No 282,Huai Hai Road Central, Huangpu District, Shanghai, Shanghai

Reviews

8.2

Very good

Rating 10 - Excellent. 209 out of 478 reviews" "
Rating 8 - Good. 168 out of 478 reviews" "
Rating 6 - Okay. 53 out of 478 reviews" "
Rating 4 - Poor. 34 out of 478 reviews" "
Rating 2 - Terrible. 14 out of 478 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

8/10 Good

Alex K

Stayed 4 nights in Nov 2023
Response from ASCOTT on 11 Jan 2024
尊敬的宾客, 我们很高兴得知你在上海淮海路雅诗阁服务公寓过得很愉快。同时,我们很高兴在服务和质量标准方面达到您的期望, 我们期待着再次欢迎您光临上海淮海路雅诗阁服务公寓

10/10 Excellent

Vincent, Thornton

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
GREAT LOCATION!!!! Can walk to xiantiande, the bund, and nanjing pedestrian street very easily. Very large nice rooms and bathrooms. Excellent gym and friendly staff. Definitely would stay again
Stayed 6 nights in Oct 2023

10/10 Excellent

daniel

Travelled with group
Liked: Cleanliness, room comfort
PERFECT HOTEL!
FANTASTIC SERVICE! STAFF ARE AMAZING! RECOMMEND THIS HOTEL 100%
Stayed 1 night in Sep 2023

2/10 Terrible

HAOFENG

Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Sep 2023

6/10 Okay

John

Travelled with family
Liked: Cleanliness
This was your grandmother's 4-star hotel...
Very dated hotel that charges 4-star prices based on location and room size more than condition or upkeep. There are newer cheaper options in Shanghai that provide a better experience in my opinion. The hotel really has no areas for sitting and working with a laptop, and the patio seen in photos is part of a 2nd party restaurant that isn't part of the hotel and only accessible by a separate elevator and requires purchase to access. I had to move to a new room upon check-in due to broken door locks and bathroom fixtures falling out of the wall. My second room had a broken TV and needed a repairman to replace the cables in the back to receive a signal. I wasted several hours of my first day just settling into an acceptable room. In general, I wouldn't have been as disappointed if the price I paid was in-line with other hotels that have not been maintained and fallen to a similar level. The staff, however, were all friendly and extremely accommodating.
Stayed 4 nights in Jun 2023

4/10 Poor

Alan

Business traveller
Disliked: Property conditions & facilities
The air con does not work. It is way too hot and the run on cnetral air con thus if the air con is not switch over to Air con even in April when it is already hot. THe air comes out is hot.
Stayed 2 nights in Apr 2023
Response from Chris on 25 Apr 2023
I am very sorry for not providing you with a good experience. We have communicated with the property management urgently about the air-conditioning problem.I hope we'll be ready to provide better service by the time you return.

8/10 Good

Silvia

Travelled with group
Liked: Cleanliness, room comfort
The breakfast was less than desirable.
Stayed 2 nights in Sep 2021

6/10 Okay

wang

Stayed 1 night in Feb 2021

8/10 Good

virginia

Travelled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Dec 2019
Response from Maggie Liao on 8 Jan 2020
Thanks a lot for your choosing our property, your vluable feedback is well received, looking forward your next visiting, wish you a best new year.

6/10 Okay

Kian Tiong

Stayed 4 nights in Dec 2019
Response from Joshua on 5 Jan 2020
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

8/10 Good

pamela

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for families
Great stay and the kitchens is well maintained. Location is good and near yo malls and eatries
Stayed 5 nights in Nov 2019
Response from Joshua on 22 Dec 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
the room furniture is pretty old. others was ok.
Stayed 6 nights in Nov 2019
Response from Joshua on 18 Dec 2019
It is our honor for having you stay with us in our Ascott Huai Hai Road Shanghai. As the service apartment located in the center of Shanghai, we are quite popular with the guest who is on his/her business trip or family vacation, the kitchen facility is also one of our great advantage too. Meanwhile we've also noted your observation and recommendation to the aspect of room condition. We will coordinate plans for the enhancements with the respective team members. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choice
Impressive. Very efficient and friendly, perfectly professional.
Stayed 4 nights in Nov 2019
Response from Joshua on 1 Dec 2019
Thank you for choosing our Ascott Huai Hai Road as your most preferred accommodation in Shanghai! We are glad to hear compliments of our staff members at our property and will share your heartfelt comment with our staff group.At the same time it is our pleasure for having met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Thank you for your valued patronage. From all of us at Ascott Huai Hai Shanghai, we look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are spacious and the location is really convenient. All staffs are friendly and helpful.
Stayed 1 night in Nov 2019
Response from Joshua on 24 Nov 2019
Thank you for choosing our Ascott Huai Hai Road as your most preferred accommodation in Shanghai! We are glad to hear compliments of our staff members at our property and will share your heartfelt comment with our staff group.At the same time it is our pleasure for having met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Thank you for your valued patronage. From all of us at Ascott Huai Hai Shanghai, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its good
Stayed 1 night in Nov 2019
Response from Joshua on 21 Nov 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Claudette yarbrough

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Joshua on 21 Nov 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2019
Response from Joshua on 21 Nov 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Taweechai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valuable hotel
good service, good location
Stayed 4 nights in Nov 2019
Response from Joshua on 21 Nov 2019
Thank you for choosing our Ascott Huai Hai Road as your most preferred accommodation in Shanghai! We are glad to hear compliments of our staff members at our property and will share your heartfelt comment with our staff group.At the same time it is our pleasure for having met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.Thank you for your valued patronage. From all of us at Ascott Huai Hai Shanghai, we look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Stayed 5 nights in Oct 2019
Response from Joshua on 21 Nov 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Mun Yiu

Liked: Staff & service, room comfort
Stayed 4 nights in Oct 2019
Response from Joshua on 22 Oct 2019
欢迎您入住雅诗阁淮海路服务公寓,感谢您花费宝贵时间和我们分享您的入住体验!我们公寓位于上海最繁华的市中心之一淮海路,步行至上海新天地只需5分钟,周边临近各大著名商场以及办公楼。地铁站1号线黄陂南路站到公寓也只需3分钟步行,同时与上海的著名旅游景点外滩也只有打车10分钟的距离。 十分受商务出差和家庭旅游客人们的青睐。尽管公寓已经运营了比较长的时间,但是我们会定期做维护维保以确保给每一位入住的客人提供优享的入住体验。 希望有下一次机会还能在雅诗阁服务公寓欢迎您的下榻!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is right at the city centre of Shanghai and it's very convenient
Stayed 7 nights in Sep 2019
Response from Maggie Liao on 13 Oct 2019
Thanks a lot for your choosing our property, your valuable feedback and comments are well received, we looking forward your next visiting in Shang Hai.

4/10 Poor

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Maggie on 5 Oct 2019
Thanks a lot for your choosing our property, your valuabe feedback and comments are well recieved for any further assistance please feel free to contact, looking forward your next visiting.

10/10 Excellent

Verified traveller

Stayed 4 nights in May 2019
Response from Maggie on 5 Oct 2019
Thanks a lot for your choosing our property, your valuabe feedback and comments are well recieved for any further assistance please feel free to contact, looking forward your next visiting.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Joshua on 24 Sept 2019
Thank for staying with us in Ascott Huai Hai Road,we’ve learnt that your recent stay in our Ascott Huai Hai Road is not as good as your expected. We’d like to apologize for the inconvenience you may experienced during your stay.We welcome suggestions such as yours as they indicate the areas where we can further improve. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It’s getting too old
Stayed 3 nights in Sep 2019
Response from Joshua on 19 Sept 2019
Thank for staying with us in Ascott Huai Hai Road,we’ve learnt that your recent stay in our Ascott Huai Hai Road is not as good as your expected. We’d like to apologize for the inconvenience you may experienced during your stay. We’ve already noted your recmoomdations and observations to the aspect of our facilities issue we will make the necessary enhancement regarding the issue you mentioned. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel, close to everything. Easy access to transportation.
Stayed 2 nights in Sep 2019
Response from Joshua on 14 Sept 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have always stayed here when visiting shanghai and felt like home
Stayed 1 night in Aug 2019
Response from Joshua on 23 Aug 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!
Very well apportioned, even has washing machine. EXCELLENT restaurant on the sixth floor terrace!!!!
Stayed 1 night in Aug 2019
Response from Joshua on 20 Aug 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Read this. BEWARE.
Ok as a hotel, it's alright. Very spacious rooms (more like an apartment), good comfort and alright location. I actually feel bad leaving a terrible review for their service since most of the staff had been friendly and helpful. The thing is, I was almost SCAMMED BY THE HOTEL BELLBOY. During checkout, the bellboy (more like middle aged mainlander thug) offered to order a cab for us. Being a four star hotel (five they claim), I did not expect any issues. However, after ordering the cab on wechat, he asked for 40 yuan, while I took a regular cab the other day for 16 yuan for the same distance. Another (legit) cab had came in and saw the situation, warning me of the scam. This escalated quicky with the bellboy yelling at the driver and forcing to drag him out of his car. At this point I had left already, but looking back, the so called "taxi" that was ordered for me had arrived and it was a black dodgy looking van. Goodbye!!
Stayed 2 nights in Jul 2019
Response from Joshua on 28 Jul 2019
Thank for staying with us in Ascott Huai Hai Road,we’ve learnt that your recent stay in our Ascott Huai Hai Road is not as good as your expected. We’d like to apologize for the inconvenience you may experienced during your stay. Please be assured that the taxi or any car serivces is under the monitering of the management group, the serivce that the bellboys provide has the offical receipt and invoice, we will investigate the issue accoridngly and make the necessary enhancement. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Joshua on 31 Jul 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

6/10 Okay

Woggles

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is great if you need to be around Xintiandi. The rooms are large and useful. However the cleanliness of the showers is suspect. The management need to be bleached to get rid of the mold and to do some minor maintenance to the rooms.
Stayed 4 nights in Jul 2019
Response from Joshua on 31 Jul 2019
Thank you for choosing our Ascott Huai Hai Road as your most preferred accommodation in Shanghai! We are glad to hear compliments of our rooms and facilities at our property. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. I have noted your observations and recommendations for improvements to our cleaning service, we will coordinate the plans for the enhancement with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented. Once again thank you for your valued patronage, we look forward to welcoming you again in our Ascott Huai Hai Road!

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My regular hotel in shanghai
Stayed 5 nights in Jul 2019
Response from Joshua on 19 Jul 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Stayed 6 nights in Jun 2019
Response from Joshua on 6 Jul 2019
is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. very central location, clean, modern, good buffet breakfast, good gym. a little pricey vs other options but good experience.
Stayed 2 nights in Jun 2019
Response from Joshua on 5 Jul 2019
t is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from Joshua on 28 Jun 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

4/10 Poor

Chung Yee

The toilet is too old. Front desk stuff wasn’t well trained
Stayed 2 nights in Jun 2019
Response from Joshua on 23 Jun 2019
Thank for staying with us in Ascott Huai Hai Road,we’ve learnt that your recent stay in our Ascott Huai Hai Road is not as good as your expected. We’d like to apologize for the inconvenience you may experienced during your stay. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The room wifi was very bad. If you need wifi only at highline can you can decent wifi connection.
Stayed 3 nights in Jun 2019
Response from Joshua on 25 Jun 2019
It is our honor for having you stay with us in our Ascott Huai Hai Road Shanghai. As the service apartment located in the center of Shanghai, we are quite popular with the guest who is on his/her business trip or family vacation, the kitchen facility is also one of our great advantage too. Meanwhile we've also noted your observation and recommendation to the aspect of our Wifi service. We will coordinate plans for the enhancements with the respective team members. Once again, thank you for staying with us. We look forward to welcoming you again, giving us another opportunity to serve you better.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Joshua on 25 Jun 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Wuey Sze

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant and comfortable! Would definitely recommend.
Stayed 3 nights in Jun 2019
Response from Joshua on 15 Jun 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Verified traveller

Stayed 5 nights in May 2019
Response from Joshua on 25 Jun 2019
It is our honor for having you stay with us , your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Our property is located in the center of Shanghai, inter-connected with Hong Kong Plaza shopping mall, 5mins walk from XinTianDi. We are one of the best choices for either business travelling or holiday vacation. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2019
Response from maggie on 21 May 2019
Thanks a lot for your choosing our property, your valuable feedback are well received, looking forwad your next visiting.

10/10 Excellent

KWOK WAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019
Response from maggie on 21 May 2019
Thanks a lot for your choosing our property, your valuable feedback are well received, looking forwad your next visiting.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perhaps more options on breakfast menu. The hotel should look into some refurbishment/refresh of the place.
Stayed 5 nights in May 2019
Response from Maggie on 20 May 2019
Thanks a lot for your choosing our property, your valuable feedback and comments are well received, will share with related team and management, our renovation plan is on progress, do wish can have another opportunity to welcome you back and serve you better.

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Maggie on 20 May 2019
Thanks a lot for your choosing our hotel, your valuable feedback and comments are well received, looking forward your next visiting and wish you a nice day!

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Good spot but tired accommodation.
This hotel is in a fantastic location surrounded by plenty of restaurants, shopping centres and designer branded shops. The restaurant is great with a decent variety of meals for breakfast, lunch and dinner. The ammenities were good too. The Ascott is in need of a complete renovation. The rooms were tired and runned down-stained carpets, wall paper falling down, mould in bathroom and the bath towels had holes/shredded. For the price you pay you would expect the quality of the hotel to be well maintained.
Stayed 6 nights in May 2019
Response from Maggie on 20 May 2019
Thanks a lot for your choosing our property, your valuable feedback and comments are well received, will share with related team and management, our renovation plan is on progress, do wish can have another opportunity to welcome you back and serve you better upon your next visiting.

8/10 Good

Verified traveller

Stayed 3 nights in May 2019
Response from Joshua on 21 May 2019
It is our honor for having you stay with us, your kind words will be shared with our management group. Receiving such feedback from residents like yourself inspire us to continually improve our service delivery. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again at any one of our serviced residences.

10/10 Excellent

Verified traveller

Stayed 2 nights in Apr 2019
Response from Maggie on 26 Apr 2019
Thanks a lot for your staying in our property, your valuable feedback is well received, looking forwad your next visiting.

8/10 Good

Verified traveller

Stayed 4 nights in Apr 2019
Response from Maggie on 23 Apr 2019
Thanks a lot for your choosing our property, your valuable feedback and comments are well received, looking forward your next visiting.

10/10 Excellent

Chew

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ascott is very well kept and centrally located
Stayed 4 nights in Apr 2019
Response from Maggie on 23 Apr 2019
Thanks a lot for your choosing our property, your valuable feedback and comments are well received, looking forward your next visiting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Apr 2019
Response from Maggie on 23 Apr 2019
Thanks a lot for your choosing our property, your valuable feedback and comments are well received, looking forward your next visiting.