Front desk and security guards need to be better trained. A lot of miscommunications with guests. No elevator to 3rd floor and rug on stairway is hazardas. They claim to have wifi in rooms but it is so poor that you have to go close to reception desk to get it.
Food is good and the full breakfast buffet is only on weekends - more sparse on weekdays.
No American Express.
*For these trips, trip savings is at least equal to the cost of the flight or hotel if booked separately. Note: For trips including flights, you will be charged by the airline for the flight, but your savings on the trip will equal the cost of the flight.