6 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Grand Hyatt Seoul

5 out of 5
Grand Hyatt Seoul
322, Sowol-ro, Yongsan-gu, Seoul, Seoul

Reviews

8.6

Excellent

Rating 10 - Excellent. 620 out of 1012 reviews" "
Rating 8 - Good. 211 out of 1012 reviews" "
Rating 6 - Okay. 83 out of 1012 reviews" "
Rating 4 - Poor. 45 out of 1012 reviews" "
Rating 2 - Terrible. 53 out of 1012 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sulema

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Grand Hyatt Seoul was amazing! The entire staff was incredibly hospitable, friendly, helpful, and kind. The hotel was spotless and the rooms were equipped with high-end amenities. Our stay felt truly luxurious.
Stayed 6 nights in Mar 2024

8/10 Good

Ashley

Liked: Staff & service
Overall the staff is phenomenal but the property it’s lack lusting for the price. The staff is absolutely amazing! Young (concierge), in particular, was very helpful when I was in need of acquiring medication. She went above and beyond in finding me an open pharmacy on a Sunday!
Stayed 2 nights in Mar 2024

10/10 Excellent

Archana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Chao

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Madina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Eunjae

Stayed 1 night in Dec 2023

10/10 Excellent

Martha

Stayed 3 nights in Dec 2023

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023

6/10 Okay

Roberto, miami

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2023

8/10 Good

Daehong

Liked: Cleanliness
Missed a la crate menu at the all day dining room, just had buffet with ton of kids and family
Stayed 3 nights in Nov 2023

8/10 Good

Allen, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Oct 2023

6/10 Okay

Tsippora

Disliked: Cleanliness, staff & service
C minus
Disappointing in every respect. A lot missing from the minute you step a foot in this hotel to the moment you leave.
Stayed 4 nights in Oct 2023

4/10 Poor

Jimmy

Liked: Cleanliness, staff & service
facilities are not quit good
Stayed 3 nights in Oct 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay at the Hyatt, in a very picturesque location, however be warned if you want to walk to the closest metro station it is about 15 mins sloped. Great services, beautiful hotel, wonderful staff. A shame there is an extra fee to use the sauna. Both pool were fantastic, including a very modern gym. Bus stop just outside the hotel is very convenient, with the airport limousine coach dropping me right at the hotel doorstep from Icheon Airport.
Stayed 6 nights in Sep 2023

10/10 Excellent

derik

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous views. Beautiful lobby. Professional staff.
Stayed 3 nights in Sep 2023

10/10 Excellent

Seung

Stayed 2 nights in Sep 2023

10/10 Excellent

Youngsil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
public transportation was inconvenient but everything else was good
Stayed 3 nights in Sep 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Torsten

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023

10/10 Excellent

Monica Therese

Liked: Cleanliness, staff & service, property conditions & facilities
The view of Seoul Tower from the hotel was great... we hiked up the mountain which was a few min walk from the hotel...
Stayed 3 nights in Aug 2023

6/10 Okay

Choo Hak

Disliked: Property conditions & facilities
Stayed 6 nights in Aug 2023

8/10 Good

Daehong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit old and over rated for its small old rooms and guest bathrooms, but the staff’s service and attitudes makes up for them.
Stayed 2 nights in Aug 2023

10/10 Excellent

andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel ever
best hotel ever. I will come back to Seoul and will stay again
Stayed 7 nights in Aug 2023

10/10 Excellent

Kyung Hee, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Theodore, Fairfax

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, this property was excellent. We took full advantage of all that this property offers including the pool, multiple restaurants, spa, health club, and concierge services. Other than one minor mishap at the lobby lounge during a busy time when we needed a quick bite, the service was exceptional. In particular, special recognition needs to go to the Concierge staff. We sought their help for many things including the DMZ tour, dinner reservations, shopping recommendations, and even a pharmacist. They were exceptionally good and friendly in their assistance. Special thanks to Crystal Lee and Ben for all of their expertise and help throughout our stay. Great overall experience!!!
Stayed 7 nights in Jul 2023

10/10 Excellent

Eva, Harrison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay!
Stayed 3 nights in Jul 2023

6/10 Okay

Tony

Liked: Cleanliness, property conditions & facilities, room comfort
Not worth the price
A very nice property with comfortable rooms. It’s on the expensive side and at the price I would expect to want or need anything. That said you need to reserve a seat by the pool, then there are certain mid day hours where you must leave so they can do maintenance which I suggest in doing in off hours. Yo get into the lounge on a weekend night, be prepared to wait in line. For the price I feel you can do better.
Stayed 4 nights in Jun 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Great location that is a quick and easy walk to Itaewan
Stayed 5 nights in May 2023

10/10 Excellent

sang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2023

6/10 Okay

vitani

Stayed 2 nights in May 2023

10/10 Excellent

sang

Stayed 1 night in May 2023

10/10 Excellent

siddhartha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very busy but staff and facilities were excellent
Stayed 4 nights in Apr 2023

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very beautiful property & the Management & staff takes very good care of you. :)
Stayed 1 night in Apr 2023

10/10 Excellent

Joy, Ho Chi Minh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

Merci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 3 nights in Apr 2023

8/10 Good

Ka Lai

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 6 nights in Apr 2023

10/10 Excellent

Adam

Stayed 1 night in Apr 2023

10/10 Excellent

Matthew, Brooklyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the grand Hyatt. The river view rooms offer amazing views over the whole city and while they are not large by luxury standards the design is thoughtful and elegant. Namsan park rises behind the hotel and was a lovely place for a walk. The only drawback is that the hotel is a very steep 14min walk uphill from Itaewon where both dining and transportation options are located. The hotel offers a shuttle but we mostly used taxis to get around.
Stayed 5 nights in Mar 2023

8/10 Good

Marshall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great for hiking to seoul tower or to itaewon ro
Stayed 3 nights in Mar 2023

10/10 Excellent

Anne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, view and staff!
The location, view and all the staff were amazing!
Stayed 14 nights in Mar 2023

10/10 Excellent

Saebeom

Stayed 1 night in Feb 2023

8/10 Good

Claudia

Liked: Staff & service, property conditions & facilities

10/10 Excellent

Netani

4/10 Poor

Adam

Business traveller
Liked: Cleanliness
Disliked: Staff & service
Dated hotel, poor service
Stayed here in the past but on recent stay seems dated and in need of modernisation. Staff not that helpful and compared with other hotels its not worth a 5 star
Stayed 3 nights in Dec 2022

8/10 Good

SANG CHUL

Stayed 5 nights in Dec 2022

8/10 Good

angella

Stayed 7 nights in Nov 2022