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Reviews of 9h nine hours Sendai

2.5 out of 5
9h nine hours Sendai
2-2-8 Kokubuncho, Aoba-ku, Sendai, Miyagi-ken

Reviews

8.2

Very good

Rating 10 - Excellent. 277 out of 904 reviews" "
Rating 8 - Good. 425 out of 904 reviews" "
Rating 6 - Okay. 149 out of 904 reviews" "
Rating 4 - Poor. 40 out of 904 reviews" "
Rating 2 - Terrible. 13 out of 904 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very satisfied 👍
Stayed 1 night in Feb 2024

10/10 Excellent

victor

Stayed 1 night in Jan 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, plenty of toilets and showers. If you stay more than one night, you're required to check in and out every day to allow the staff to clean; luggage just stays in the your assigned locker. Lots of shopping and dining options nearby
Stayed 3 nights in Jan 2024
Response from ナインアワーズ仙台 on 20 Jan 2024
Thank you very much for using Nine Hours Sendai.We are very happy to hear that you were satisfied with our stay.We will continue to thoroughly beautify the hotel and improve our services so that our guests can enjoy a comfortable stay.We look forward to seeing you again.

8/10 Good

Tsubasa

Stayed 1 night in Jul 2023
Response from ナインアワーズ仙台 on 30 Jul 2023
この度はご宿泊いただきありがとうございました。ご滞在の際はごゆっくりとお寛ぎいただけましたでしょうか。また機会がございましたらご利用いただけますと幸いです。またのお越しをスタッフ一同、心よりお待ちしております。

4/10 Poor

Tereza

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
I recently stayed at a Capsule Hotel, and although I understand that the hotel is not responsible for the inconsiderate and noisy guests, I feel compelled to share my experience. Unfortunately, I couldn't get any sleep due to the constant noise, which makes it difficult for me to recommend this experience. However, I must mention that the hotel itself is nicely designed and the staff members are friendly. Despite the hotel's pleasant ambiance and helpful staff, my overall experience was heavily affected by the inconsiderate behavior of other guests. I had the misfortune of being surrounded by a group of very noisy individuals who disregarded others' need for rest. It is important to note that the hotel and its staff cannot be blamed for this issue, as they did their best to address the situation. However, due to the lack of sleep caused by the disturbance, I cannot recommend this hotel as an enjoyable experience. It is a shame because the hotel itself is beautiful and the staff members are pleasant.
Stayed 1 night in Jun 2023
Response from ナインアワーズ仙台 on 26 Jun 2023
Thank you for using our hotel.We apologize for the inconvenience caused by the noise during your stay.The staff will also warn such customers, so please contact the front desk if you have any problems.If you have another chance, we are looking forward to welcoming you again.

8/10 Good

Maya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Sara

Liked: Cleanliness, property conditions & facilities, room comfort
Good location for 1 night
Good location, clean, decent wifi. You do have to check out at 10 am, even if you’re staying consecutive nights, so it’s inconvenient if you’re trying to stay for a while, but a great option if you just need a place to stay for 1 night.
Stayed 1 night in Oct 2021
Response from suzu on 9 Oct 2021
Thank you very much for your staying at my hotel · nine hours. I'm sorry. Even if you stay for consecutive nights, you will be asked to check out until 10 am. You can leave your luggage in the locker. I would like to express my deep appreciation for your valuable opinion. I will wait for you to stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from suzu on 6 Jan 2020
ナインアワーズをご利用いただき、どうもありがとうございます。 またのご利用をお待ちしております。 Thank you very much for your staying at my hotel・nine hours. I am waiting for you to stay at the hotel again

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Being a capsule hotel this stay was comfortable, clean, relatively cheap, and they provided good amenities such as pyjamas, towels, toothbrush, and slippers. Though when I stayed some of the staff seemed as if they didn't care very much but check in was quick and simple. Plus of course there is nowhere really to talk, relax, sit, or eat as the only space is the bathroom and your capsule. Overall the stay was comfortable and the design of the capsules is very cool, they have enough room to comfortably sit up in. Would stay again
Stayed 1 night in Nov 2019
Response from suzu on 14 Nov 2019
Thank you very much for your staying at my hotel · nine hours. We will make arrangements so that you can use it comfortably next time. I would like to express my deep appreciation for your valuable opinion. I will wait for you to stay again.

6/10 Okay

Andre Borvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019
Response from suzu on 21 Oct 2019
ナインアワーズをご利用いただき、どうもありがとうございます。 またのご利用をお待ちしております。 Thank you very much for your staying at my hotel・nine hours. I am waiting for you to stay at the hotel again 谢谢您在我酒店呆了时。 谢谢您在我酒店呆了时。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower and bathrooms were amazing..if you go for the breakfast option the give you a gift card to Starbucks.
Stayed 2 nights in Oct 2019
Response from suzu on 19 Oct 2019
Thank you very much for your staying at my hotel・nine hours. I appreciate your precious opinion. I am waiting for you to stay at the hotel again

10/10 Excellent

Purita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Sep 2019
Response from suzu on 21 Oct 2019
ナインアワーズをご利用いただき、どうもありがとうございます。 またのご利用をお待ちしております。 Thank you very much for your staying at my hotel・nine hours. I am waiting for you to stay at the hotel again 谢谢您在我酒店呆了时。 谢谢您在我酒店呆了时。

10/10 Excellent

Avery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean. I appreciated that the lockers, showers and sleeping area were separate. A robe, slippers and toothpaste are provided as well as towels. Each shower has shampoo, conditioner and body wash. The wi fi was free and, while a little slow, worked well. Very good property for the price! My only wish is that the pillow had been better or that I could have had another one. Other than that, it was a perfect place to stay.
Stayed 2 nights in Sep 2019
Response from suzu on 2 Oct 2019
Thank you very much for your staying at my hotel・nine hours. We position the site as a top priority, and clean it up. I am sorry that the pillow did not fit you. I appreciate your precious opinion. I am waiting for you to stay at the hotel again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You can hear other people. If you’re a light sleeper, get some headphones. Otherwise you have everything you need.
Stayed 1 night in Sep 2019
Response from suzu on 14 Sept 2019
Thank you very much for your staying at my hotel・nine hours. I'm sorry, but since we are a capsule hotel, please forgive some living sounds. I appreciate your precious opinion. I am waiting for you to stay at the hotel again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019
Response from suzu on 16 Sept 2019
ナインアワーズをご利用いただき、どうもありがとうございます。 またのご利用をお待ちしております。 Thank you very much for your staying at my hotel・nine hours. I am waiting for you to stay at the hotel again 非常感谢您入住我的酒店·九个奖项。 我会再次找你留下来。

8/10 Good

Merejoy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Near to shopping area
Stayed 1 night in Aug 2019
Response from suzu on 7 Sept 2019
Thank you very much for your staying at my hotel · nine hours. I would like to express my deep appreciation for your valuable opinion. I will wait for you to stay again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from suzu on 6 Sept 2019
ナインアワーズをご利用いただき、どうもありがとうございます。 またのご利用をお待ちしております。 Thank you very much for your staying at my hotel・nine hours. I am waiting for you to stay at the hotel again 非常感谢您入住我的酒店·九个奖项。 我会再次找你留下来。

6/10 Okay

Nilanjan

Liked: Staff & service
Disliked: Cleanliness, room comfort
A sleepless night
bad bed cover, irritates the body. Better off in terms of location, a 7:11 shop on site. Also lockers were bigger thsn in Tokyo capsule at Takabasi.
Stayed 1 night in Jul 2019
Response from suzu on 11 Jul 2019
Thank you very much for your staying at my hotel・nine hours. Thank you very much for staying 9h Takebashi,too. How is our bed cover? As far as I know, I have never received an opinion on the bed cover. I appreciate your precious opinion. I am waiting for you to stay at the hotel again

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very simple check in process and the hotel is very clean
Stayed 1 night in Jun 2019
Response from suzu on 18 Jun 2019
Thank you very much for your staying at my hotel・nine hours. We position patrol cleaning as the most important matter in the operation and clean it. I appreciate your precious opinion. I am waiting for you to stay at the hotel again

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
POOR
I DO NOT RECOMMEND STAYING HERE. You MUST check in (by 10am) and out every day even though you are staying for consecutive nights. Services are poor. Everything is bad. Eventually, I gave up the last night of stay and I booked another hotel. Try staying here for a night if you would like to challenge yourself and see where your limit is. I repeat, I DO NOT RECOMMEND STAYING HERE.
Stayed 3 nights in May 2019
Response from suzu on 31 May 2019
Thank you very much for your staying at my hotel・nine hours. Most capsule hotels in Japan require check-in / check-out every day for consecutive nights. I am very sorry for not being thankful to you. I appreciate your precious opinion.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good but depending on the pod location you can hear people drying their hair in the wee hours of the morning, not a reliable option for light sleepers, personally I had noise cancelling headphones so I didn’t notice till taking them off but could be a deal breaker if you are a light sleeper and can’t sleep with headphones / ear plugs on.
Stayed 2 nights in May 2019
Response from suzu on 31 May 2019
Thank you very much for your staying at my hotel・nine hours. We take your advice seriously. I appreciate your precious opinion. I am waiting for you to stay at the hotel again

8/10 Good

Leslie

Liked: Staff & service, amenities, property conditions & facilities
Great and comfortable stay. Ideal for 1 night stay in Sendai.
Stayed 1 night in May 2019
Response from suzu on 6 May 2019
Thank you very much for your staying at my hotel・nine hours. I am glad that you liked my hotel. I am waiting for you to stay at the hotel again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very minimalistic style, Simple, but I wish the check out time was 11am :]
Stayed 4 nights in Apr 2019
Response from suzu on 3 May 2019
Thank you very much for your staying at my hotel・nine hours. I'm sorry. Check out time is 10am. We ask you to acknowledge it. I appreciate your precious opinion. I am waiting for you to stay at the hotel again

10/10 Excellent

MIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from suzu on 13 Jun 2019
ナインアワーズをご利用いただき、どうもありがとうございます。 またのご利用をお待ちしております。 Thank you very much for your staying at my hotel・nine hours. I am waiting for you to stay at the hotel again 非常感谢您入住我的酒店·九个奖项。 我会再次找你留下来。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from suzu on 30 Apr 2019
ナインアワーズをご利用いただき、どうもありがとうございます。 またのご利用をお待ちしております。 Thank you very much for your staying at my hotel・nine hours. I am waiting for you to stay at the hotel again 非常感谢您入住我的酒店·九个奖项。 我会再次找你留下来。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pod hotel. Love it
Stayed 1 night in Jan 2019
Response from suzu on 3 Feb 2019
Thank you very much for your staying at my hotel · nine hours. Thank you very much for your precious opinion. We are waiting for you again.

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Nice & welcoming stay. Feel comfortable staying in Nine Hours Sendai
Stayed 2 nights in Nov 2018
Response from suzuki on 5 Dec 2018
Thank you very much for using the nine hours. We are looking forward to seeing you again.

6/10 Okay

Yoshi, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
This is the third 9h capsule I have stayed at. The first two (in Kyoto and Tokyo) were good experiences for a capsule hotel and hence why I choose to stay at this 9h on my trip to Sendai. The location is great as it it is just a few min walk away from Hirosedori and Aoba-dori stations and a 10-15 walk from Sendai station. Its also located right next to Kokubuncho entertainment district and Vlandome shopping arcade. The facilities and beds are clean and the staff are helpful though have limited english. My big complaint though is in its room layout. In this 9h location, all the lockers are located just on the other side of the two doors to the capsules. This means that all the sounds coming from the locker room (including all the people talking, opening/closing their lockers, changing, playing music) can be heard from in your capsule. As well, on the other side of the capsule room there is another door that leads to the sink/toilet room with the location where people blow dry their hair just on the other side of the door. That means in order to get a good nights sleep, you are really dependent on how considerate your fellow guests are. In the other 9h locations I've been to there was always some separation between the busy/loud areas and the capsules (including being on separate floors) but not this one! I highly recommend you bring ear plugs if you want to get a good night rest here and ask for a capsule furtherest from either of the 3 doors leading to the capsule room.
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveller

Stayed 1 night in Oct 2018

10/10 Excellent

Jas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exactly what I expected from a capsule hotel. Very clean, fast service. A little bit of noise while I was trying to sleep, but I expected that and brought ear plugs.
Stayed 1 night in Oct 2018

10/10 Excellent

Alex

Liked: Cleanliness, property conditions & facilities
Good for a short stay experience
Best way to experience a capsule hotel in Japan
Stayed 1 night in Oct 2018

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
You need to experience this once
Stay here for the experience, not for the comfortness. It’s cheap, clean, and very efficient. Take a shower, relax, sleep and leave in the morning. Very basic, but the atmosphere was like being on a spaceship. Very cool. Beds not too comfy though, but had worst in Japan.
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Avoid - Worst capsule experience
Worst Nine Hours experience. All the facilities are on the on each floor (way too much noise all night) So it’s loud, the capsules are hot and you won’t get much sleep. Nine Hours in Kyoto is far superior
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

TokyoFox, Tokyo

Liked: Cleanliness, room comfort
Does what it needs to do; just a place to shower and sleep
Stayed 1 night in Aug 2018

4/10 Poor

NgocHaThu

Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

tokyofox, tokyo

Liked: Cleanliness, property conditions & facilities
It does the job!
If you just want to shower and sleep then this is fine! If you want more then it’s not for you!
Stayed 2 nights in Jun 2018

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and simple.
Super cheap place to stay! All the basics are provided. highly recommended unless you are light sleeper.
Stayed 1 night in Jun 2018

8/10 Good

Kanshi

Liked: Cleanliness, staff & service, property conditions & facilities
Capsule gets warm
Good location, close to night life in Sendai. The capsules get a little warm while sleeping. There is very little circulation while in the capsule, which leads to it heating up with your own body heat while you sleep. Overall, it's clean and the beds are comfortable.
Stayed 1 night in May 2018

8/10 Good

Craig, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable, close to shopping & train station
Very affordable hotel that is 15 minute walk from train station. Very affordable & close to major shopping destinations. Comfortable cubicle, however the one complaint is the cubicles are not very sound proof.
Stayed 1 night in May 2018

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, friendly and convenient
Capsules, lockers and shower cubicles are larger than average. Very clean facility and friendly staff. No lobby or common area. Good location. Value for money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect choise for a one night only
Good location, clean, so quiet, the 7 Eleven convenient Store is just at the main entrance .... It is good enough if you want a good place to sleep ...
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean&modernish.Excellent value4solo or biz travel
Clean individual shower rooms with liquid soap and shampoo provided. Also provided: sleepwear, slippers, bath towel, face towel, toothbrush/paste. Another room has sinks, mirror, and individual toilet rooms. The sleeping pods were comfortable and large enough to sit up in without hitting your head on the ceiling. Adequate for sleeping after a day of meetings or a night out on the town. (Why spend money on a room with a view when you will only be there long enough to sleep before leaving very early the next morning for travel or more meetings?) Perfect for a business trip or solo traveler who will be in meetings from morning to night, or out sightseeing all day. Clean facility, helpful and kind staff. Would stay there again. Men's only floor, and women's only floor, very clearly separated. Safe and secure with no hassles possible. Convenience store in the directly under the hotel on the ground floor. Night life and shopping also very close by. And, close to an exit of Hirose-dori subway station (exit 5, I think).
Stayed 1 night in Dec 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good for the price
Small, cramped...but for $25 a night...GREAT! Nothing more needs be said, except that stupid Expedia has a word count...idiotic!
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean place
The place was good, comfortable, nice bathrooms but no common area, so you could only be there to wash up or sleep

8/10 Good

Chun, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just next to the night life district.
1st time capsule hotel, really cheap and great overall

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice capsule
Close enough to transport and restaurants. Access was very easy and amenities were clean and sufficient. Would recommend for anyone who is staying the night in Sendai looking for affordable, quick, hassle-free accomodation.