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Reviews of Quality Inn Edmund Pettus Bridge Area

3 out of 5
Quality Inn Edmund Pettus Bridge Area
1812 Highway 14 E, Selma, AL

Reviews

7.4

Good

Rating 10 - Excellent. 47 out of 205 reviews" "
Rating 8 - Good. 77 out of 205 reviews" "
Rating 6 - Okay. 48 out of 205 reviews" "
Rating 4 - Poor. 20 out of 205 reviews" "
Rating 2 - Terrible. 13 out of 205 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Dwight

Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my stay at quality inn will be back
Stayed 4 nights in Sep 2021
Response from Snowy on 4 Oct 2021
Dear Dwight: Thank you for giving our hotels a good view. We value your input and will share with our staff. Hope to see you again soon!!

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facility, nobody wearing masks
I was evacuating the hurricane area so I made a snap decision to go to Selma and stay at this hotel. Although I arrived at 11 pm Saturday night, it was not a problem for them. The hotel was very quiet and clean. My room was large and had a microwave, coffee maker and fridge, which were very convenient and helped me save money on my unplanned trip. I did not take advantage of the free breakfast because although there were signs saying everyone must wear masks inside due to the pandemic, nobody did, including the employees. This was my biggest concern since Alabama has the lowest vaccination rate in the country. In fact, I left the hotel for this reason although I still can’t go home. Also note that this hotel is two floors and there is no elevator. Normally this would not be a problem for me, but since I had to leave with several suitcases and my computer for fear everything would be lost in the storm, I had a very difficult time lugging all my stuff across the parking lot and up the stairs.
Stayed 1 night in Aug 2021
Response from Snowy on 22 Sept 2021
Thank you for staying with us and giving us a good review. We are one the older hotels in area that does not have an elevator. We are currently working on that. Hope to see you again soon!

2/10 Terrible

Johanna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smell very bad nasty like mildew wet carpet and had roaches. They didn’t have towels. You ask for towels and they tell you they don’t have towels. What hotel don’t have towels
Stayed 2 nights in Aug 2021
Response from Snowy on 2 Sept 2021
Dear Ms. Johanna, So sorry for mishaps at our hotel. We have taken care of the issues regarding the roaches and wet carpet. We apologize for not having extra towels for you. Due to Covid, all hotels are facing shortage in towels etc. for the time being. We hope to see you again should you give us a chance . Sincerely, Hotel Staff

2/10 Terrible

DENISHA

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was notclean the plumbing was messed up and we had to be moved from one room to another ad it was wotst than the first room.
Stayed 2 nights in Aug 2021
Response from Snowy on 22 Sept 2021
Dear Denisha, We apologize for any trouble that you faced at our hotel. However, we hope that you may give us a 2nd chance to improve on your experience. We hope to see you again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean room. Convenient location to all the historical locations we wanted to visit. Breakfast was ok.
Stayed 1 night in Jul 2021
Response from Snowy on 6 Aug 2021
Dear Guest: Thanks for your recent review regarding your stay. We hope to see you soon.

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2021
Response from Snowy on 3 Jul 2021
Thank you for taking your valuable time to do our survey. We greatly appreciate your input. We hope to see you again. Have a wonderful day!! Sincerly, Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in May 2021
Response from Snowy on 3 Jul 2021
Dear Guest: Thank you for taking our survey and giving us a good review. Hope to see you again soon!! Thanks, Management

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the room didn't have enough towels ,no kleenex tissues, and the breakfast was horrible the coffee was watered down and so was the cranberry juice. We will not stay again or recommend
Stayed 2 nights in May 2021
Response from snowy on 3 Jul 2021
Dear Guest: We apologize for any convenience that you may have face. We take great pride in our services. Hope that in future you will give us a chance. Sincerely, Front dest staff

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Everything was good. Not like some of the reviews I read.
Stayed 3 nights in Apr 2021
Response from Snowy on 29 Apr 2021
Thank you for your review. Hope to see you again!

4/10 Poor

Karen

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with bad smell, shower with long black hear, 3/4" gap on front door at close condition. breakfast set up of a child, no for an adult. Too expensive for what they have to offer. Won't recommend to no one.
Stayed 6 nights in Mar 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Rooms was very clean they have been updated! Very pleasing and convenient!
Stayed 1 night in Apr 2021

4/10 Poor

Kenedra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021

8/10 Good

Ronald E

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2021
Response from Snowy on 2 Feb 2021
Thank you for your review. Hope to see you soon!!!

2/10 Terrible

Tricia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room had roaches, the staff and guests weren't wearing masks and living there, the guests were knocking on our hotel room doors and went outside to shoot their guns for New Years by the pool and we couldn't enjoy being there for a funeral from out of town.
Stayed 3 nights in Dec 2020
Response from Snowy on 2 Feb 2021
Dear Guest: So, sorry to hear that. We hope that in future if you were to stay with us will give you some discount on the room. And hope for a better stay.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradise in room
My trip was amazing...clean rooms... wonderful customer service
Stayed 1 night in Nov 2020
Response from Snowy on 2 Dec 2020
Thank you very much for your valuable survey. Wishing you a very Merry Christmas!! Hope to see you again soon!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointed
This place was not clean it was dirty. It had a overwhelming pot smell. It was clearly being smoked inside. Very disappointed in the quality of this place for the price paid!
Stayed 1 night in Oct 2020
Response from Snowy on 23 Nov 2020
So sorry for the trouble that you have experience. We hope to resolve the issues that you have had. Hope you to you again. Have a happy holidays!!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and clean. Pillows were rather small. Facilities were clean as well. Quite a bit of noise from the highway and parking lot. Overall, nice stay.
Stayed 5 nights in Sep 2020
Response from Snowy on 17 Oct 2020
Thank you for giving us a your views. We appreciate your valuable input. Hope to see you soon!!

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
noisy. single ply toilet paper on a roll nearly out of reach. lady at desk didnt have a mask.
Stayed 1 night in Sep 2020
Response from Snowy on 3 Oct 2020
Thank you for giving us your valuable feedback. We appreciate you input. So sorry for that. Due to Covid, hotel are short on some of the supply all over. That is why hotel is putting only one roll of tissue and guest can ask for extra.

2/10 Terrible

Michele

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
beware!
Came to Selma because my husband had an unexpected death in his family. Stayed at a different hotel, tried to extend for one night there but they were full. Hotels are limited in Selma so we had to settle for this comfort Inn. Check in was cool. The young lady at the desk was nice. There is no elevator, it’s noisy, upon walking into the room it smelled horrible. Much like cigarettes and pee! I wanted to sit in the chair but there were stains and it looks nasty! There were crumbs on the desk and when I wiped around the sink with my Lysol wipes pubic hairs fell into the sink. I couldn’t help but to think, truck stop/pornhub hotel. Glad we only needed one night. And we will be back at our regular hotel going forward and prayerfully never staying at this one again! I’ve also heard rumors of people breaking into others peoples rooms, weed smoking and other illegal activity at this hotel.
Stayed 1 night in Sep 2020
Response from Snowy on 3 Oct 2020
So sorry for any trouble that you may have had. The hotel is going though a bad phase due to Covid 19. The is limited staff for the housekeeping. We are working hard to make things better for our guests. We hope to see you again. Have a good day!

6/10 Okay

Billy

Liked: Cleanliness, staff & service, room comfort
Front desk lady was very polite and friendly. The tub stopper need adjusting it wouldn’t stay up to drain the water in the shower. The bathroom door would close properly. Thanks!
Stayed 1 night in Aug 2020
Response from Snowy on 20 Aug 2020
Thank you for giving your view. We will address this directly. Hope to see you again soon. Have a good day!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2020
Response from Snowy on 29 Jul 2020
Thank you for giving us your valuable feedback. We appreciate you input. Hope to see you again soon!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
I will stay here again during my next visit to Selma. Room was very clean. Friendly staff. The bed was comfortable. My only (minor) peeve is the toilet paper holder is in a weird spot... It felt like I had to do a complete turn around on the toilet to get to the toilet paper. I just kept the roll on the back of the toilet during my stay.
Stayed 2 nights in Jul 2020
Response from Snowy on 29 Jul 2020
Thank you for giving us you feedback on you recent stay. Hope to see you again soon!!

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
my stay at the Comfort Inn Selma, Alabama
My stay was excellent, cleanliness, service and staff was very good, no noise, would book again
Stayed 4 nights in Jul 2020
Response from Snowy on 29 Jul 2020
Thank you for giving us your valuable feedback. We appreciate your input. Hope to see you again soon!

2/10 Terrible

Mieshia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Customer service was the only thing good about this place
Stayed 1 night in Jun 2020
Response from Snowy on 3 Jun 2020
Dear Guest: So sorry for your experience. The hotel is undergoing renovation with painting in rooms,bathroom and interior panel. Again, we apologize for any trouble that you may have had. Sincerely, Comfort Inn Staff

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast coffee was very weak. The receptionist was extremely friendly and helpful.
Stayed 1 night in Feb 2020
Response from Snowy on 3 Mar 2020
Thank you for taking your valuable time to do the survey. We greatly appreciate your feedback.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Snowy on 3 Mar 2020
Thanks for taking the survey. We value your feedback. We will address your concern directly. Hope to see you soon.

8/10 Good

SteveS, Fremont, OH

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was easy to drive into and exit. But coming in at night, the big sign was dark and hotel was not easy to spot. The room was comfortable enough. The WiFi was not the greatest. Breakfast was good with a lot of choices. The breakfast pastries were stale though.
Stayed 1 night in Jan 2020
Response from Snowy on 4 Feb 2020
Dear Guest: Thanks for taking a survey regarding your stay with us. We will addresses this problem directly. Hope to see you again!!!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
My stay was rest from check-in until my departure. Although the guest across the hall was extremely loud and I could hear her fussing with someone I didn’t complain because I know it wasn’t the hotel fault. I would definitely stay again and recommend others.
Stayed 1 night in Jan 2020
Response from Snowy on 20 Jan 2020
Thank you for staying with us. We value your input. Hope to see you again.

10/10 Excellent

Jmmynick, Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy bed. No elevator to 2nd floor. Nice decor.
Stayed 1 night in Nov 2019
Response from Snowy on 2 Dec 2019
Thanks for staying with us. We appreciate your review. See you again.

6/10 Okay

angela

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2019
Response from Snowy on 2 Dec 2019
Thanks for staying with us. We'll address this directly.

6/10 Okay

Brisa

Travelled with family
Liked: Staff & service
Stayed 2 nights in Nov 2019
Response from Snowy on 2 Dec 2019
Thanks for staying with us. We'll address this directly.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Snowy on 2 Dec 2019
Thanks for staying with us and giving a good review. Hope to see you soon!!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly, clean and breakfast was ample.
Stayed 1 night in Nov 2019
Response from Snowy on 2 Dec 2019
Thanks for taking your valuable time for the kind feedback. Hope to see you again!!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The rooms were pretty nice, but you could tell it was an older hotel that had been renovated with a few details not addressed well. One thing you need to know....there is no elevator in this hotel! If you are on the 2nd floor, you have to carry your bags up stairs.
Stayed 2 nights in Oct 2019
Response from Snowy on 2 Dec 2019
Thanks for staying with us. We will address this directly.

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities
There are no elevators and I had to lug all my stuff up the stairs. the door would not open properly. I went back down stairs and asked the front desk and she was like “oh that door is messed up, you have to turn the handle up and not down to get in” and then the plug didn’t work and my phone did not charge all night. Overall, the hotel looked nice just important features were not in order.
Stayed 1 night in Oct 2019
Response from Snowy on 2 Dec 2019
Thanks for staying with us. We will address this directly. Hope to see you again!!

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I dint like that the side entrance doors were never locked I walk in last to find a man passed out drunk on the floor. When the staff came to get him they told him if he didn’t have a room he could sleep in the lobby????????
Stayed 1 night in Oct 2019
Response from Snowy on 2 Dec 2019
Thanks for staying with us. We will address this directly.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Snowy on 2 Dec 2019
Thanks for staying with us and giving us a good review. Hope to see you again soon!!!

2/10 Terrible

Frank

Stayed 1 night in Aug 2019

8/10 Good

Ash

Business traveller, Travelled with partner
Liked: Staff & service, amenities
I really enjoyed the continental breakfast tgat was served. The hotel could've been cleaner and the smoking areas were right next to the doorways.
Stayed 1 night in Aug 2019
Response from Snowy on 2 Sept 2019
Thank you for taking a survey regarding your recent stay. We hope to see you in future with much improvements.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Unsecured and Noisy
The loud crowd of people hanging outside of the hotel is a No No and leaving the door propped open all night is very unsecured to the people that’s staying..
Stayed 2 nights in Jul 2019

4/10 Poor

Keith

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Snowy on 3 Aug 2019
Thank you for giving us a great review. We appreciate it. Hope to see you again.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
I was kinda hoping for better conditions.Check in was fine when we was about to walk in the side door we thought we would have used the key but we was able to just walk straight in.We entered and it smelled like cigarettes and so much more(my kids was like omg what’s that smell)got in the room and everything from the walls to the bathroom just looked stained and dirty.Thankfully it was just for one night ,we will probably stay else where when we visit family again.
Stayed 1 night in Jul 2019
Response from Snowy on 9 Jul 2019
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Ish Lad General Manager Comfort Inn 3348755700

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Snowy on 4 Jul 2019
Thank you so very much for your recent score on your stay at our hotel. We value your input. Hope to see you again!!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Snowy on 4 Jul 2019
Thank you for your great views of our hotel. We will gladly share this with our staff. Hope to see you again.

6/10 Okay

Verified traveller

Stayed 1 night in Jun 2019
Response from Snowy on 4 Jul 2019
Thank you for your recent survey regarding your stay at our hotel. Hope to see you again with better score than this.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not pleased
The lady at the front desk was very nice and helpful. But the overall appearance of the hotel was not worth the money that was asked for a nights stay. The side doors of the hotel were unlocked, the hallway was not vacuumed. The rooms had a weird smell, the shower curtain in the bathroom had mold on it, the headboard was greasy, the furniture was scratched and dented. This was not worth the money that I spent. I will not stay there again.
Stayed 1 night in May 2019
Response from Snowy on 31 May 2019
So sorry you were unhappy-we will work hard to fix the issues you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Stayed 2 nights in May 2019
Response from Snowy on 4 Jul 2019
Thank you for your the great score. We will be happy to share this with our staff. Hope to see again soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Snowy on 31 May 2019
Thank you for giving us a good review regarding your stay. Hope to see you soon!!