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This is a one and done place. Rooms are very compact. Tech in rooms was inconvenient. charging a phone a c pap machine made a circuit pop. Bed was as comfy but had to crawl over my spouse to get out of bed to use the bathroom during the night. The pillows were very solid and hard. Lobby was awesome.
Had a great stay at citizenM. The room was small but perfect for one traveler. I appreciated the attention to details even though the space was small, I didn’t feel as if I was missing out on any amenities. The bed was super comfortable. The breakfast buffet (an added charge) was great. The walkability to all the Seattle touristy spots was great as well.
Sun
Stayed 2 nights in May 2024
Response from citizen Juriana on 21 May 2024
Hi Sun,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
iPad which controles room didn’t work and neither did the control for the TV
Jennifer Ruiz
Stayed 2 nights in Apr 2024
Response from citizen Juriana on 20 May 2024
Hi Jennifer,Thank you for the review.We are sorry to hear about the iPad and remote control which we certainly make sure to have rectified.We hope to welcome you back for an improved stay in the future.Safe travels,citizen Juriana
Very unique. Heads up, there is No Coffee in the room and it is about $5.00 in the lobby. Also, there are two kinds of shampoo and conditioner in the shower but no soap so you might want to bring the bottle of soap by the sink into the shower. Also no iron or ironing board. But it is clean. Funky. In a safe neighborhood walkable to the Space Needle, good shopping and about 10 Starbucks!
Lori Anne
Stayed 3 nights in May 2024
Response from citizen Juriana on 13 May 2024
Hi Lori Anne,Thank you for the review. Great to hear you enjoyed the citizenM experience!The AM and PM shampoo is also a shower gel and we are sorry to hear this was not clear on the packaging. There is an ironing room on every floor with a heavy duty steam iron and we will certainly make sure this is communicated better.Safe travels,citizen Juriana
8/10 Good
Karen, Largo
Travelled with partner
11 May 2024
Liked: Amenities
This hotel is super cool! Very high tech and super modern. Love the amenities including awesome gym, fabulous lobby and lounging areas and just a super cool vibe! Staff was fabulous! Room was really nice and very high tech but on the small side. Fine if you don’t have much luggage. Really nice shower! Comfy king bed. Great view of the city on the John street side. Highly recommend!
Karen
Stayed 3 nights in May 2024
Response from citizen Juriana on 13 May 2024
Hi Karen,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
Hi Helen,We're genuinely sorry to hear about your disappointing experience. Providing excellent service is a top priority for us, and we apologize if our staff didn't meet your expectations. Your feedback will be shared with our team to address any issues and improve our service moving forward. We hope to have another opportunity to exceed your expectations in the future. If there's anything specific you'd like to share about your experience, please don't hesitate to reach out to us directly.Safe travels,citizen Juriana
Very clean, not very great customer service, a lot is self-serve. Couldn’t figure out how to do half the stuff in the room because it was all operated on an ipad. The room was TINY. Very narrow and minimal amenities. Not worth the money in my opinipn.
Jordyn
Stayed 1 night in May 2024
Response from citizen Juriana on 13 May 2024
Hi Jordyn,Thank you for taking the time to share your feedback. We appreciate your honesty about your recent experience. It's great to hear that you found the hotel to be very clean. However, we apologize for any inconvenience you experienced with our customer service and self-service amenities. We'll certainly take your comments into consideration to improve our services and ensure a more comfortable stay for our guests in the future. If there's anything specific you'd like us to address, please feel free to reach out to us. We hope to have the opportunity to welcome you back and provide a more satisfactory experience.Safe travels,citizen Juriana
Such a fun hotel and breakfast is very good. If you pay ahead for breakfast service coffee is free (latte, cappuccino) rooms are also fun and light settings can settle you down at night or get you pumped to be awake in the am. The gym is 1 out of 5 stars and despite that I still love staying here.
Nicholas
Stayed 3 nights in Mar 2024
Response from citizen Juriana on 13 May 2024
Hi Nicholas,Thank you for the review.Great to hear you enjoyed the citizenM experience, especially the breakfast! If you have any further improvement ideas on the gym area we will be happy to share the feedback.Safe travels,citizen Juriana
The hotel was comfortable and convenient to walk around Downtown Seattle.
Gabriela
Stayed 3 nights in Apr 2024
Response from citizen Juriana on 1 May 2024
Hi Gabriela,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
4/10 Poor
Sarah
30 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Rooms were smaller than expected. Dining was limited. Not many protein options and no room service. Breakfast left much to be desired.
Sarah
Stayed 2 nights in Apr 2024
Response from citizen Juriana on 1 May 2024
Hi Sarah,Thank you for sharing your feedback with us. We truly value transparency and strive to ensure that our guests have accurate expectations when booking with us. We apologize if the room size and facilities did not meet your expectations. Your comments regarding a wider variety of protein options are duly noted.Please know that your feedback is invaluable to us, and we will use it constructively to enhance the overall guest experience. If there is anything else you would like to share or if you plan to visit us again, please don't hesitate to reach out directly.Thank you once again for choosing to stay with us.Safe travels,citizen Juriana
Wonderful location, plenty of helpful friendly staff. Small but comfortable room, the lobby bar and different public open, cozy spaces make up for the smaller room. Love that they have 3 elevators so they’re never crowded and you are aren’t waiting long. I would definitely come back and stay here.
Rebecca
Stayed 4 nights in Apr 2024
Response from citizen Juriana on 1 May 2024
Hi Sarah,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
Everyone was so helpful and kind. I loved my stay at the Citizen M. Peter went out of his way to make sure that my stay exceeded expectations. Would definitely stay at the Citizen M again.
Andrew
Stayed 5 nights in Apr 2024
Response from citizen Juriana on 26 Apr 2024
Hi Andrew,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
10/10 Excellent
Matthew
22 Apr 2024
Matthew
Stayed 3 nights in Apr 2024
Response from citizen Juriana on 13 May 2024
Hi Matthew,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
Outstanding! So modern and beautiful. Everything in the room is controlled by an iPad! Great options for drinks and snacks in the lobby. We lucked out with an easily check in!
Lisaimy
Stayed 1 night in Apr 2024
Response from citizen Juriana on 16 Apr 2024
Hi Lisaimy,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
I love the floor plan concept. Very comfortable bed and pillows. The iPad for room controls is a plus too. Bar and espresso on site made the stay wonderful. But besides all THE STAFF are outstanding. Friendly, helpful and always a smile. Loved it here thanks.
Pamela
Stayed 2 nights in Apr 2024
Response from citizen Juriana on 16 Apr 2024
Hi Pamela,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
10/10 Excellent
Jesse
5 Apr 2024
Jesse
Stayed 2 nights in Mar 2024
Response from citizen Juriana on 26 Apr 2024
Hi Jesse,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
A great and unique hotel! It is walking distance to most places, and staff were great and accommodating. I would definitely stay again when I come back to visit Seattle.
Xander
Stayed 3 nights in Mar 2024
Response from citizen Juriana on 3 Apr 2024
Hi Xander,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
I always sleep well in the rooms of citizenM. It is my favorite hotel chain. The rooms are super comfortable, the blinds can be fully dark, rooms are quiet, property is clean, and decor modern and welcoming.
Monika
Stayed 4 nights in Mar 2024
Response from citizen Juriana on 3 Apr 2024
Hi Monika,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
This was a wonderful hotel. We enjoyed the checkin and checkout process. We will book citizenM hotels more often. The use of technological integration is unmatched.
Dojohn
Stayed 4 nights in Mar 2024
Response from citizen Juriana on 30 Mar 2024
Hi Dojohn,Thank you for the review.Great to hear you enjoyed the citizenM experience!Safe travels,citizen Juriana
Really loved our stay here! We were hesitant about the size of the room when booking, but it wasn't bad for my mom and I. We actually utilized the common areas a lot and loved how trendy and comfortable the lobby areas were. Since there is no microwave in the room, we would go downstairs to reheat our leftovers from the night before and ate in the lobby with no issues.
Overall loved the location and was able to walk to multiple bus stops nearby. Great food all within walking distance. The staff were helpful and friendly. My one and only wish was that the water in the shower was hotter.
Destiney
Stayed 3 nights in Mar 2024
Response from citizen Juriana on 16 Apr 2024
Hi Destiney,Thank you for the review.Great to see you enjoyed the citizenM experience!Safe travels,citizen Juriana