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Reviews of The Bamburgh Castle Inn - The Inn Collection Group

3 out of 5
The Bamburgh Castle Inn - The Inn Collection Group
The Bamburgh Castle Inn, Seahouses, England

Reviews

8.0

Very good

Rating 10 - Excellent. 82 out of 250 reviews" "
Rating 8 - Good. 104 out of 250 reviews" "
Rating 6 - Okay. 42 out of 250 reviews" "
Rating 4 - Poor. 15 out of 250 reviews" "
Rating 2 - Terrible. 7 out of 250 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kamila

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Should listen to other reviews - great place for a drink, horrible place to stay. Our room was tiny and hot- no aircon… our window was facing a place where staff were smoking cigarettes, they were there pretty much all the time so couldn’t just open the window and curtains. We felt claustrophobic. This is for £204 - never again!
Stayed 1 night in May 2024
Response from Guest Experience on 24 May 2024
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay in centre of village . Room was comfy and spotless with all expected ammenites , Only snag was our view was a wall and not the gorgeous views offered elsewhere. Breakfast was tasty but heads up its a hot / cold buffet . Car parking on site is practically impossible but main seahouses carpark just over the road at a cost of 10 pound for 24 hours . This we learnt could be refunded at hotel if you give in your ticket but as required parking up after leaving carpark was a hassel so chose not to do this .
Stayed 1 night in May 2024
Response from Guest Experience on 14 May 2024
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

10/10 Excellent

Allison

Stayed 1 night in Apr 2024
Response from Guest Experience on 13 May 2024
Thank you for your rating. See you again soon.

8/10 Good

John, Dublin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property, overlooking the sea and harbor. The front entrance isn't intuitively obvious, and there is limited parking, although a pay & display across the road is offered too. The rooms are reached through a series of corridors and it is up and down. The decor was dull and the room needs more lighting, especially the bathroom. Overall it felt like a guest house from 20 years ago. The food was average, breakfast being the worst selection of warm (not hot) food I've had for a long time. Reminded me a bit of Faulty Towers.
Stayed 2 nights in Apr 2024
Response from Guest Experience on 13 May 2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

8/10 Good

bezalel

Stayed 1 night in Mar 2024
Response from Guest Experience on 13 May 2024
Thank you for your rating. See you again soon.

4/10 Poor

Mark

Disliked: Property conditions & facilities
Was put in the annex. Walls are paper thin, could hear the conversation and the tv of next door room, even though they were talking quietly. No window in the room. Awful room.
Stayed 1 night in Mar 2024
Response from Guest Experience on 18 Mar 2024
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We would always encourage speaking to a member of the team if anything is unexpected.

6/10 Okay

Jacqueline

Stayed 1 night in Feb 2024
Response from Guest Experience on 18 Mar 2024
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Experience on 18 Mar 2024
Thank you for your rating. We would love to welcome you back. :)

8/10 Good

Suzanne

Stayed 2 nights in Feb 2024
Response from Guest Experience on 15 Feb 2024
Thank you for you rating. See you again soon.

10/10 Excellent

Yvonne

Stayed 2 nights in Jan 2024
Response from Guest Experience on 15 Feb 2024
We would love to welcome you back. Thank you for taking the time to rate us.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities
Atmospheric. Food quality good. We had three rooms and one had a sewage problem which created a hygiene problem. Otherwise rooms OK.
Stayed 1 night in Dec 2023
Response from Guest Experience on 16 Jan 2024
Thank you for taking the time to share your feedback. We hope to welcome you back soon. :)

8/10 Good

Mick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stairs
Stayed 2 nights in Nov 2023
Response from Guest Experience on 16 Jan 2024
Thank you for your feedback. If you ever have any requirements please note, our central reservations team are always on hand to advise.

10/10 Excellent

R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Experience on 13 Nov 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Tony

Stayed 1 night in Nov 2023
Response from Guest Experience on 4 Dec 2023
Thank you for your rating. See you again soon.

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 Excellent

Steven

Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your rating. We hope to see you again soon.

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Friendly and efficiently run waterside inn. Does not aim to be high end but warm and comfortable on a seriously bad weekend for weather. Wide choices on the menu and very good with Gluten Free.
Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, room was spotless, very comfy and had everything needed. The bar in the evening had a lovely atmosphere. The breakfast was delicious, the staff were friendly and attentive and the location was perfect. Can't fault one single thing. I would most definitely recommend this hotel.
Stayed 1 night in Oct 2023
Response from Guest Experience on 1 Nov 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

10/10 Excellent

Barry

Stayed 2 nights in Oct 2023
Response from Guest Experience on 13 Oct 2023
Thank you for your rating. See you again soon.

8/10 Good

Michelle

Travelled with group
Liked: Cleanliness, property conditions & facilities
Nice location but not happy with our stay
Thank God for the big open doors, beautiful view, but it let in air!! Mid September and our room was always too warm!! Had to sleep with the doors open (praying no creature wonders in) and the fan they provided. It was still not cool enough at night. The half glass shower door is utterly ridiculous!!! No matter how careful, the floor would be soaked. And it was printed that they know the step up and in tub is slippery, and if you need a safety mat, to request one. Seriously?! if it's a known danger, provide the mat anyways! We booked 2 rooms. Both ours and our friends had the same view, cost the same, however our room was tiny and bare minimum. Our friends was larger, better appointed and stylish. We paid the same, but our room was crap compared to theirs. Breakfast buffet was generous and good food. Tried the Pub food for dinner and wasn't impressed. Tried a restaurant in town the next night.
Stayed 2 nights in Sep 2023
Response from Guest Experience on 2 Oct 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff friendliness
The hotel was perfectly acceptable and the staff went about their duties efficiently. But the friendliness that you look for was replaced by a businesslike approach. Thus, at reception as we were on the point of checking in we were given instructions about procedures at dinner and breakfast too rapidly for us to take in what was being said after a drive of a few hundred miles. The person doing this was evidently following instructions rather than thinking about the guests. This typified the general approach of staff throughout our stay.
Stayed 3 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

6/10 Okay

Mark

Travelled with partner
Liked: Staff & service, amenities
Booked a 3 night stay in what was described as a budget room . The room we were given was directly above the kitchen so any chance of a peaceful nights sleep were gone . If it wasn’t the sound of the bottles being emptied into the bottle bank it was the delivery drivers clunking about. Then we were woken just after 6am by the kitchen staff talking on their phones . The room was ok in it’s self , comfy but bathroom was in need of a good clean . Staff were good and food in the hotel was ok only the gluten free options were very limited. Hotel was in a central place in Seahouses so great base for shops or walks along the coast .
Stayed 3 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed, however, we would always encourage our guests to let us know of anything unexpected, so we have the chance to correct any issues. We hope to welcome you back in the future.

6/10 Okay

Kamani, London

Travelled with partner
Liked: Cleanliness, staff & service
Near the sea side and the boat yard...
Stayed 2 nights in Sep 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely location, professional and friendly staff. Walking distance to Bamburgh castle.
Stayed 3 nights in Aug 2023
Response from Guest Experience on 2 Oct 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

6/10 Okay

Susan

Liked: Staff & service, property conditions & facilities
Didn't like all the dogs in the dining room. They were a definate trip hazard
Stayed 3 nights in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your feedback. We pride ourselves on being a dog loving company and aim to provide a cosy, comfortable and relaxing environment for all guest, with or without dogs. We are sorry you feel we missed the mark, your comments will be reviewed by those relevant and we hope to welcome you back soon.

10/10 Excellent

alan

Stayed 3 nights in Aug 2023
Response from Guest Experience on 23 Sept 2023
Thank you for your rating. See you again soon.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Comfy, clean very quaint, friendly staff. Lovely food lots of walking adventures. Couldn’t fault it had a lovely short break no problems at all
Stayed 3 nights in Aug 2023
Response from Guest Experience on 2 Oct 2023
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant situation, great views, good food, the only problem being too many stairs for this particular couple, and inability to take a proper shower because of the sloping ceiling! We did enjoy our stay, breakfast in particular was excellent. The staff were all very friendly and helpful.
Stayed 4 nights in Aug 2023
Response from Guest Experience on 2 Oct 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Experience on 2 Oct 2023
Thank you for taking the time to rate us. See you again soon.

4/10 Poor

zain

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Guest Experience on 31 Jul 2023
Oh No! It seems we have missed the mark on this occasion. Please accept my apologies, we hope to see you soon and provide you with our true guest experience.

8/10 Good

Robert, Ripon

Travelled with family
Liked: Staff & service
We booked a two-night stay in one of the superior rooms with a balcony overlooking the beer garden and harbour. We found the room was quite clean and the views were very nice. I'm thankful to the staff for remembering my request for a fan for the room, as the weekend was quite warm! We ate breakfast both mornings and had dinner twice at the pub downstairs, and the meals were good, apart from the potato skins special, which was well over done and not very nice. A little more attention to the cleanliness would not go amiss in the pub area. I know it was busy, but the tables weren't as clean as they could be, and the menus themselves were sticky with spills for both evening meals. The staff were friendly, but I think they were spread a bit thin for such a busy weekend. Parking is extremely tight in their small car park, but a nearby public car park was reasonably priced at £6 for 24 hours. I was fortunate enough to get a parking space at the hotel for our second night. We walked out to the gunpowder house at the opposite end of the harbour to watch a stunning sunset over Bamburgh Castle, just a few miles to the northeast.
Stayed 2 nights in Jul 2023
Response from The Bamburgh Castle Inn Team on 29 Jul 2023
Hello there,Thank you for your feedback, it is much appreciated. We hope to see you again in the future!The Bamburgh Castle Inn Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Experience on 30 Jun 2023
Thank you for your rating. We hope to see you again soon.

6/10 Okay

David

Travelled with partner
Hotel has great location but our room was small semi basement and poor value at £199 bed and breakfast for one night. Suggest you fully check room details with hotel before booking. On site parking limited and chaotic. Food adequate and staff ok but would never visit again.
Stayed 1 night in Jun 2023
Response from Guest Experience on 7 Jun 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance.

4/10 Poor

Andrew

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The management of arrivals is poor. We were made to feel that we were an inconvenient distraction, as the reception of guests takes place in the Bar, where there were a large number of people waiting to be served drinks ahead of us. At checkout there was no one to confirm receipt of key. Generally staff presented as disinterested and not engaged. The room was reasonable, with somewhat dated decor. However there was no acoustic privacy - people walking past or climbing the adjacent stairs seemed to be in the room, extremely disturbing. The cost of the room was simply not justified, the only redeeming features were, the view of the harbour and a reasonable level of cleanliness. In every other respect the stay was disappointing, and did not justify the cost of the room.
Stayed 1 night in May 2023
Response from The Bamburgh Castle Inn Team on 27 May 2023
Hi there,I am very disappointed you have not enjoyed your stay with us. Trust this is not up to our usual brilliant standards and we hope this will not put you off returning in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Excellent stay ,good food and service
Stayed 2 nights in May 2023
Response from Guest Experience on 4 May 2023
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 Good

jonathon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bamburgh castle
The car park is a reasonable size but if full there is a large one nearby which the BC will reimburse the fee .. well done ! The bar menu was unimpressive and a burger cost £16 ! And was tiny. Breakfast was great. Room was clean and a good size.
Stayed 2 nights in Apr 2023
Response from Guest Experience on 4 May 2023
Thank you for taking the time to share your feedback. All feedback is welcome, both positive and constructive. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

2/10 Terrible

Fraser

Liked: Cleanliness
Very underwhelming for the price. I had seafood linguine at the bar for dinner and it was very ppor and a small portion
Stayed 1 night in Apr 2023
Response from The Bamburgh Castle Inn Team on 21 Apr 2023
Hi there,I am very disappointed you have not enjoyed your stay with us. Trust this is not up to our usual brilliant standards and we hope this will not put you off returning in the future.

6/10 Okay

Steven

Stayed 1 night in Apr 2023
Response from The Bamburgh Castle Inn Team on 21 Apr 2023
Thank you for your review. We hope to see you again in the future.

8/10 Good

Alison

Stayed 1 night in Apr 2023
Response from Guest Experience on 7 Apr 2023
Thank you for your rating. We would love to welcome you back soon.:)

6/10 Okay

Simon

Travelled with partner
Liked: Cleanliness, staff & service
Stunning Views, Excellent Staff, Great views, but overpriced for the room
Stayed 3 nights in Mar 2023
Response from Guest Experience on 2 Apr 2023
Thank you for taking the time to share your feedback. It's greatly appreciated and we hope to welcome you back soon.

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb staff
The only hiccup was a minor flood in the bathroom which was promptly remedied by the staff, who could not have been more helpful and attentive throughout our stay
Stayed 2 nights in Mar 2023
Response from Guest Experience on 7 Mar 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 Good

Les

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the stay, staff were fantastic hard working and long hours. We had lunch and dinner and the food was lovely but we’re a little disappointed with breakfast. Buffet doesn’t really work for us, had to wait on eggs and the rest breakfast was cold by the time we ate it.
Stayed 1 night in Feb 2023
Response from Guest Experience on 21 Feb 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Guest Experience on 8 Jan 2023
Thank you for your rating. See you again soon.

6/10 Okay

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location overlooking the harbour is nice and the staff are excellent, friendly and helpful. Parking is limited and so you struggle to get a space and the food is not good, especially for the prices.
Response from Guest Experience on 8 Jan 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The Bamburgh Castle Inn.

10/10 Excellent

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Relaxing New Years break
Seahouses is lovely. The Bamburgh Castle Inn is a great location to stay in the small village by the harbour. It has lovely views from the restaurant/bar area. It was beautifully decorated for Christmas. Staff very friendly and helpful.
Stayed 3 nights in Dec 2022
Response from Guest Experience on 8 Jan 2023
Thank you for your kind words. We hope to welcome you back soon.

2/10 Terrible

Eric

Travelled with partner
Liked: Property conditions & facilities
The venue is fantastic but spoilt by having to order both food and drinks from the bar, poor selection of fruit and cereals, only one single toaster causing delays, the main breakfast was adequate, but the plates were not hot. Dinner food mundane, Inadequate parking. No mention of the Annex when booking
Stayed 2 nights in Oct 2022
Response from Guest Experience on 8 Nov 2022
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

8/10 Good

Christopher

Stayed 3 nights in Oct 2022
Response from Guest Experience on 1 Nov 2022
Thank you for your rating. We hope to see you again soon.

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Guest Experience on 17 Oct 2022
Thank you for your rating. We hope to see you again soon.

8/10 Good

Ann

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Wonderful position could do with a lick of paint
Stayed 2 nights in Oct 2022
Response from Guest Experience on 14 Oct 2022
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The Bamburgh Castle Inn.

10/10 Excellent

gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seahouses is a fantastic place to stay
Nice hotel right on the harbour front - nice and clean with good staff - food is excellent - lots of interesting places and little villages to visit and see - managed to see what seemed like at least 2 pods of dolphins from Bamburgh castle walls
Stayed 7 nights in Oct 2022
Response from Guest Experience on 10 Oct 2022
Thank you for your feedback. We would love to welcome you back.