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Reviews of Hilton Scranton & Conference Center

3.5 out of 5
Hilton Scranton & Conference Center
100 Adams Ave, Scranton, PA

Reviews

8.4

Very good

Rating 10 - Excellent. 547 out of 1001 reviews" "
Rating 8 - Good. 257 out of 1001 reviews" "
Rating 6 - Okay. 92 out of 1001 reviews" "
Rating 4 - Poor. 53 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Loan

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
We stayed one night to do The Office walking tour. The front desk staff were super friendly and had great recommendations. The hotel is right downtown and is walking distance to many things. The hotel itself is dated and old. The beds are doubles and not queens. It would be great if they did a Reno on the rooms. The washrooms are old and the carpets are stained.
Stayed 1 night in May 2024

10/10 Excellent

INGRID

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for our daughter’s graduation. Staff very courteous. The faculty very clean. Had an opportunity to use the gym and it well equipped - there was even a Peloton!
Stayed 2 nights in May 2024

2/10 Terrible

Brittany

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth staying here
Stayed 2 nights in May 2024

4/10 Poor

Kimberly, Sellersville

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
I reserved a king suite but our room was in poor quality (the rug had stains, the pull out couch was dirty. I also saw another King Suite during our stay that was much nicer (hardwood floor, kitchenette, clean). I was disappointed in the quality of our room.
Stayed 1 night in May 2024
Response from -Management on 16 May 2024
Hello Kimberly, we are so sorry to hear about your stay with us. We dropped the ball during your stay with us. If you could please call the hotel directly the next time you plan to stay with us so we can make your next stay with us right for you. (570)343-3000.

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from -Management on 16 May 2024
Thank you for the review, Jesus. We are so glad that you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

Jenna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
One set of outlets in our room didn’t work next to the bed.
Stayed 2 nights in May 2024
Response from -Management on 16 May 2024
Thank you for the review, Jenna. We are glad you enjoyed your stay with us. We are terribly sorry about the outlet not working properly. We hope to see you again soon.

8/10 Good

Seth

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Overall the stay was just OK. The property is very clean and able to host large events. I stayed on the second floor while an event was occurring and the room was suprisenly quiet.
Stayed 2 nights in May 2024
Response from -Management on 16 May 2024
Thank you for the review, Seth. We are so happy to hear that it was quiet for you on the second floor while an event was happening. We hope to see you again soon.

6/10 Okay

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from -Management on 16 May 2024
Thank you for the review, Sarah. We are so sorry to hear about your experience with us. The next time you plan to stay with us, please call the hotel directly so we can make your next stay right for you. (570)343-3000

8/10 Good

Rebecca

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from -Management on 16 May 2024
Thank you for the review, Rebecca. We are so happy you stayed with us. We hope to see you again soon!

10/10 Excellent

Lenore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -Management on 16 May 2024
Thank you for the review, Lenore. We are so happy that you enjoyed your stay with us. We hope to see you again soon!

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a nice room and very clean
Stayed 1 night in Mar 2024
Response from Tyler - Front Office Supervisor on 8 Apr 2024
Brandon, I am very happy to hear that you enjoyed your recent stay with us here at the Hilton Scranton, and that you were pleased with the quality of your accommodations. I hope that you will stay with us again, should your travels bring you back to the Scranton Area!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to West Scranton.
Stayed 1 night in Mar 2024
Response from Tyler - Front Office Supervisor on 8 Apr 2024
I am happy to hear that you enjoyed your recent stay with us! We look forward to seeing you again in the near future!

10/10 Excellent

Colin, Manotick

Stayed 1 night in Mar 2024
Response from -Management on 16 May 2024
Thank you for the review, Colin. We are so happy you enjoyed your stay with us. We hope to see you again soon!

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome friendly non robotic staff that makes you feel at home and taken care of!
Stayed 1 night in Mar 2024
Response from Tyler - Front Office Supervisor on 8 Apr 2024
James, I am very happy to hear that you enjoyed your recent stay, and look forward to welcoming you back for your next visit to the Scranton area!

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
K
Stayed 3 nights in Mar 2024
Response from Tyler - Front Office Supervisor on 8 Apr 2024
I am pleased to hear that you enjoyed your recent stay with us, and look forward to welcoming you back for your next visit to Scranton!

6/10 Okay

Tammy

Travelled with partner
Poor location. Rooms need updating. Air conditioning poor. $17.00 for parking. 🙁 Breakfast not included. ☹️ I will stay at Fairfield Marriott next time.
Stayed 1 night in Mar 2024
Response from Tyler - Front Office Supervisor on 8 Apr 2024
Thank you for sharing details of your recent experience at our property, as feedback such as this plays a vitally important part in our ongoing efforts to improve the quality of the services that we offer our guests. I am very sorry to hear that aspects of your stay fell short of your expectations. I hope that you will give us the opportunity to provide you with a quality experience in the near future.

10/10 Excellent

helen

Stayed 1 night in Mar 2024
Response from Tyler - Front Office Supervisor on 8 Apr 2024
We are very happy to hear that you enjoyed your recent stay with us, and look forward to welcoming you back for you next visit to the Scranton area!

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here before, great location in town, walking distance to many great restaurants. Didnt realize it was day of St Patty's day parade in Scranton so hotel bar was packed and celebrating! Not ideal with 2 teens in tow, but not a major issue. Only real complaint was no towels in bathroom, except used one left on floor. Again, pretty minor and easily fixed.
Stayed 1 night in Mar 2024
Response from Kelsi on 15 Mar 2024
We appreciate your feedback and look forward to seeing you again in the future!

10/10 Excellent

Kelly

Stayed 2 nights in Mar 2024
Response from Tyler - Front Office Supervisor on 8 Apr 2024
I am happy to hear that you enjoyed your recent stay with us! We look forward to seeing you again in the near future!

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Wallpaper was peeling off the walls and had many stains. When I took a shower in the morning the soap/bodywash dispenser in the shower was empty so I had no soap. Around 10 am I was woken up by someone knocking on my door even though I had the Privacy Please sign hanging on the door handle. Since the person knocked numerous times and wasn’t leaving I had to get up and answer the door. It was Houskeeping asking if I needed them to clean my room. I said I am checking out at noon. They asked if I needed anything. I was quite annoyed.
Stayed 1 night in Mar 2024
Response from Kelsi on 15 Mar 2024
We appreciate your feedback and hope to be seeing you again in the future!

8/10 Good

Joanna

Bathroom was not very clean. Toilette, floor, no hand soap available at the sink.
Stayed 2 nights in Feb 2024
Response from Kelsi on 15 Mar 2024
We appreciate your feedback and look forward to seeing you again in the future!

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for just one night. The room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Kelsi on 15 Mar 2024
We appreciate your feedback and look forward to seeing you again in the future!

10/10 Excellent

Kevin

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Second time staying here great stay like last time
Stayed 1 night in Feb 2024
Response from Tyler - Front Office Supervisor on 27 Feb 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Blake

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Super convenient
Stayed 3 nights in Feb 2024
Response from Tyler - Front Office Supervisor on 27 Feb 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

MARIYA

Liked: Cleanliness, staff & service, property conditions & facilities
It's close to everything, clean and comfortable. Very good for family stays.
Stayed 3 nights in Dec 2023
Response from Tyler - Front Office Supervisor on 27 Feb 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

10/10 Excellent

Samantha

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room had water damage from ceiling which had questionable mold issues. Shower knob for shower head was loose and not functional. Very disappointed for a Hilton.
Stayed 1 night in Feb 2024
Response from Tyler - Front Office Supervisor on 27 Feb 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

8/10 Good

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great room, hard bed
Everything was absolutely wonderful! Except for the bed, the bed was rock hard.
Stayed 1 night in Feb 2024
Response from Tyler - Front Office Supervisor on 27 Feb 2024
Thank you for taking the time to share details of your experience with us! We look forward to seeing you again soon!

2/10 Terrible

Anthony

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Check in on the hotels policy is listed for 3pm... We arrived bout 2:30pm expecting to have the ability to check into the hotel at that time as we respectfully submitted a special request to the hotel property that was properly submitted to the hotel property as outlined in the hotel policy.
Stayed 1 night in Feb 2024
Response from Kelsi on 14 Feb 2024
I am very sorry for this experience, unfortunately we can not guarantee a check in before 3pm but we do try our best to accommodate if possible. We do hope to see you in the future.

10/10 Excellent

Christina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service, Mahogani was extremely helpful and also maintenance was also great. Great experience!
Stayed 2 nights in Feb 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

4/10 Poor

Kathy

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The swimming pool was closed and the hot tub not working. So disappointed after a busy travel day.
Stayed 1 night in Jan 2024
Response from Tyler - Front Office Supervisor on 30 Jan 2024
I'm very sorry for the inconvenience that the pool/spa maintenance had on your recent stay with us. I truly hope that you will choose to stay with us again in the future, so that we can provide you with a quality stay, and you can experience all of the amenities that our property has to offer.

10/10 Excellent

Karenanne

Liked: Cleanliness, staff & service, property conditions & facilities
Always a favorite when visiting University of Scranton student.
Stayed 1 night in Jan 2024
Response from Tyler - Front Office Supervisor on 30 Jan 2024
We're very pleased to hear that you enjoyed your recent stay with us, and eagerly await your next visit!

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Clean rooms and property and the staff was friendly and helpful!
Stayed 1 night in Dec 2023
Response from Tyler - Front Office Supervisor on 30 Jan 2024
We're very happy to hear that you enjoyed our stay, and your interactions with members of our team! Thanks for taking the time to share details of your experience with us!

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities and wonderful area
Stayed 1 night in Jan 2024
Response from Tyler - Front Office Supervisor on 30 Jan 2024
Very happy to hear that everything was to your liking! Thanks for taking the time to share your experience with us!

4/10 Poor

TJ

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
My food was wrong when I ordered at the bar I had no lights that worked in my room the bed was really comfortable and the front desk was really helpful I just think the people working at the bar need a little more training I told them twice I didn’t order the brisket sandwich and still got was given it
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback we will share this with the staff to ensure this does not happen in the future. We hope you choose to stay with us again in the future.

10/10 Excellent

Karin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Mary Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hilton in Scranton is always a good place to stay. Nice staff and easy location to the university.
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Jessica

Stayed 1 night in Jan 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Robert

Travelled with group
Liked: Amenities
Front desk staff was excellent
Stayed 2 nights in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

8/10 Good

Emily

Stayed 1 night in Jan 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

10/10 Excellent

Amber, Exeter

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Stephanie

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

4/10 Poor

Kara

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Mitchell

Stayed 1 night in Jan 2024
Response from Kelsi on 14 Feb 2024
Thank you for your feedback, we look forward to seeing you in the future!

8/10 Good

Dylan

Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

tasha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.

10/10 Excellent

Joelle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank you for saving me !
The staff were amazing. I had panic attack in the lobby & they took great care of me throughout my 1 night stay. They got me to room, helped me w parking, they treated me w such care & respect during an obvious embarrassing incident for me. Thank you purple hair ( Kim, I think), the younger girl w dark hair and a male manager. They were super supportive of me in the morning and I just couldn't believe the compassion and care of these people. Not to mention my room was absolutely beautiful. Thank you very much. I will never forget y'all
Stayed 1 night in Jan 2024
Response from Kelsi on 23 Jan 2024
Thank you for your feedback, we hope you choose to stay with us again in the future.