Triple Room

Reviews of Muthu Royal Thurso Hotel

3 out of 5
Muthu Royal Thurso Hotel
Traill Street, Thurso, Scotland

Reviews

6.4
Rating 10 - Excellent. 55 out of 495 reviews" "
Rating 8 - Good. 150 out of 495 reviews" "
Rating 6 - Okay. 164 out of 495 reviews" "
Rating 4 - Poor. 78 out of 495 reviews" "
Rating 2 - Terrible. 48 out of 495 reviews" "

7.2/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were accommodated for very well, and we found this to be the better hotel out of the 4 we stayed in over our week trip doing the NC500. It’s not exactly the Ritz but it’s clean, comfortable and cosy. In a decent location (not much to do in the town but it was nice and quiet). Would stay here again if we were near the area in a heartbeat!
Stayed 1 night in Apr 2022

8/10 Good

j

Liked: Cleanliness, staff & service, room comfort
Clean room, comfortable bed, hotel a little dated but staff friendly enough. Breakfast cooked to order so be prepared to wait a little. Restaurant closed, bar meals choice of 3 main meals, fish, scampi and chicken burger. Had the fish and it was terrible but charged restaurant prices, ate elsewhere for rest of stay.
Stayed 3 nights in Nov 2021
Response from Muthu Royal Hotel Thurso on 23 Jan 2022
Hi Jon! Thanks for the review. We are sorry to hear about the fish! Please tell the waiter / reception and we will do our best to help! Otherwise we are happy you enjoyed your stay. Kind Regards.

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was good..bar not great didnt have many drinks and no food
Stayed 1 night in Oct 2021
Response from Muthu Royal Hotel Reception on 17 Nov 2021
Hello Michelle! Thanks for the feedback and kind review score! We do keep more stock in the back, feel free to ask the server about additional options. We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

10/10 Excellent

Shaya Louise

Stayed 1 night in Oct 2021

6/10 Okay

Katherine

Liked: Staff & service
Very good value for the very little it cost. Fine for short stay. Staff were helpful and considerate about parking. The property needs renovation urgently.
Stayed 1 night in Oct 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Hi Katherine! Thanks for the kind review! Our staff aim to please. Necessary renovations will take place once we close for the winter. We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

6/10 Okay

Robert

Stayed 1 night in Oct 2021

6/10 Okay

R

Liked: Cleanliness, staff & service
Interesting place, clean and cheap
The hotel was a grand place in its time, its a bit tired and could do with a make over. The staff were pleasant and food was very nice, the evening meal menu was good how, however, and this could be my mis understanding ! I did not realise the menu was a set 3 course so having just one main and being charged for a starter and desert I didnt want was a little off putting. That aside for the cost which inclueds breakfast its good value.
Stayed 1 night in Oct 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Hi Guest! Thanks for your kind review. We do separate courses for meals, please feel free to ask staff if you have any inquires! We will be happy to help! We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities
Thank you
Stayed 1 night in Oct 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Hi William! Thank YOU for the kind review! it matters to us. We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Old hotel in need of modernisation, but appears well-run and is reasonably comfortable.
Stayed 1 night in Oct 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Hello! Thanks for your review! I do believe that's part of our charm. We're glad you enjoyed your stay. We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

2/10 Terrible

Gavin

Stayed 4 nights in Sep 2021
Response from Muthu Royal Hotel Thurso on 17 Nov 2021
Hi Gavin! Thanks for the rating. We're sorry to have disappointed, perhaps you could provide some additional feedback. We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

8/10 Good

Carmel

Liked: Cleanliness, staff & service, room comfort
Comforfable and clean, hotel a little tired lookin
Stayed 2 nights in Sep 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Hi Caramel! Thanks for the feedback and score! We're glad you enjoyed your stay. We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

8/10 Good

Gordon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Muthu Royal Hotel Thurso on 17 Nov 2021
Hi Gordon! Thanks for the generous score! We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

6/10 Okay

alethea

Travelled with group
Liked: Cleanliness, staff & service, room comfort
NC500
Friendly helpful staff and a Nice full breakfast. Hotel is a bit dated, it was clean and inc towels n toiletries so no complaints. There is Parking on site and a petrol station to hand next door. Easy location on route NC500. We’d be happy to stay again should we be in the area.
Stayed 1 night in Sep 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Hi Alethea! Thanks for the kind review! We're glad you enjoyed your stay; we do our best. We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

6/10 Okay

Joan

Liked: Cleanliness, staff & service, room comfort
Late Booking
Stayed 1 night in Sep 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Hi Joan , Thanks for the generous score! We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

8/10 Good

Siobhan

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Murthu hotel Thurso September stay
Our stay was good, great breakfast. Receptionist was not overly friendly or forthcoming g with information. The property is old but internally well maintained, however could do with the external windows cleaning
Stayed 1 night in Sep 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Hi Siobhan! Thanks for your review! We aim to be as kind and respectful to each guest as possible. We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

6/10 Okay

Douglas

Travelled with group
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2021
Response from Muthu Royal Hotel Thurso Reception on 17 Nov 2021
Thank you for the kind score , Douglas! We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

4/10 Poor

Duncan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
Did not like the bar and the attitude of the bartender
Stayed 1 night in Sep 2021
Response from Muthu Royal Hotel Thurso on 17 Nov 2021
Thank you for the review Duncan! We hope to see you again in the future, Kind Regards, Muthu Royal Hotel Thurso Reception

6/10 Okay

Simon

Liked: Staff & service
Tired of Thurso
The hotel was well placed and free parking available nearby. The room was clean but rather dated. The bed was comfortable and the shower good. Our window overlooked the street so there was street noise through to midnight which was a little intrusive. The breakfast was good although the service and access to the self service parts of the breakfast a little chaotic. Overall, the place was in need of some investment and refurbishment. The hotel wasn't as bad as some of the reviews I have subsequently read but it wouldn't be my first choice when I'm next in Thurso.
Stayed 1 night in Aug 2021
Response from Thurso on 7 Sept 2021
Dear guest, Thank you for choosing to stay with us. We greatly appreciate your feedback and will take this into consideration. We hope to see you again. Kind regards, Muthu Royal Hotel

4/10 Poor

David

Travelled with group
Disliked: Staff & service, property conditions & facilities
A bygone era
Like going back to the seventies, and not upgraded since. Clean bed linen, clean bathroom, clean room. Breakfast standard fare. We were on the Scotland 500 cycle and it served its purpose for a good night sleep, but no frills and thd hotel needs some major investment to bring it up to modern day standards
Stayed 1 night in Aug 2021
Response from Muthu on 1 Sept 2021
Dear guest, Thank you for choosing to stay with us. Thank you for your feedback. We are hoping to renovate the hotel in the near future. Kind regards, Muthu Royal Hotel.

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Older Hotel
Older hotel that was very functional, but a bit dark in some of the hallways
Stayed 2 nights in Aug 2021
Response from Muthu on 1 Sept 2021
Dear Guest, Thank you for choosing to stay with us. Thank you for your feedback. We will use this to achieve future satisfaction. Kind regards, Muthu Royal Hotel

10/10 Excellent

June

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Shahara on 18 Aug 2021
Dear Guest, Thank you for the lovely review. Warm Regards Muthu Royal Hotel Thurso

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very comfortable, clean and bright.
Stayed 3 nights in Aug 2021
Response from Shahara on 18 Aug 2021
Dear Guest, We would like to thank you very much for the kind review and the lovely appreciation for us, we hope to see you again in the future! Warm Regards Muthu Royal Hotel Thurso

2/10 Terrible

ALAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Please Don't Stay Here
I stay in a lot of budget hotels travelling with my work but this one was the worst I have stayed in, as soon as we arrived the receptionist was appoligising for everything, no lift, sorry your room is so far away but we are fully booked, book by who? DHS or asylum seekers I guess, only good point as we were carrying out cases up the stairs as no lift a suited man offered to help us, the room was tiny, the double bed was tiny, the pillows were like a cotton bud put inside a pillow case, there was no slip mat for the shower, 1980 style of furnishing and decor, the mattress was like a slab of concrete to sleep on, people walking the corridors and slamming doors from just after 5am, all in all couldn't wait to get out of this place, give this place a big swerve
Stayed 1 night in Aug 2021
Response from Shahara on 7 Aug 2021
Dear Guest, Again we would like to apologise for these inconveniences but we have fortunately been fully booked each day and some people are unhappy with far away rooms so apologising before hand was all that could be done, we will take everything noted and into consideration for our rooms, bed and decor we are hopefully looking for future furnishments of the hotel. We are sorry that you did not enjoy your stay and thank you for the feedback. Kind Regards Muthu Royal Hotel Thurso

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
The stay was fine, quiet and a comfortable bed. Breakfast was okay, though only ate an evening meal in there once, finding better place the other night. Thurso is not that interesting, and not a place for holidaying just for trips to John O'Groats and the Orkneys or for the NC500 tour
Stayed 2 nights in Jul 2021
Response from Shahara on 7 Aug 2021
Dear Guest We would like to thank your for the appreciation of your stay in our hotel and for the breakfasts, our dinner menu changes each night so the options are limited as they are always changing and yes a majority of our guests are usually attracted to Thurso for the NC500. Thank You and Kind Regards Muthu royal Hotel Thurso Team

8/10 Good

Andrew

Liked: Staff & service
The hotel could have been a lot better, I certainly would not say it was a 3-star hotel. The welcome and check-in was very good and helpful as was the service. The menu was extremely poor and very limited as was the drinks at the bar with only 1 pump of draught beer in 4 being on. The decor and furniture were dated as was the door locks, ours wouldn't lock at all, with keys still being used. The hotel was very clean, but as I said at the start could be a lot better and needs money spending on it. And before I finish and forget sinage is required for where the car park is as we got conflicting directions from staff and guests.
Stayed 1 night in Aug 2021
Response from Amit on 11 Aug 2021
Dear Guest, Thankyou for the observation and feedback. we have taken the note of all the feedback and will shared with the management. We are also working on some future refurbishment in hotel it is under consideration. Regards Hotel Management

10/10 Excellent

HIDEKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2021
Response from shahara on 2 Aug 2021
Dear Guest , Thank you very much for the kind review Regards Muthu Royal Hotel Thurso.

8/10 Good

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from Shahara on 2 Aug 2021
Dear Guest , Thank you so much for the lovely review! Kind Regards , Muthu royal hotel Thurso

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel and breakfast
Stayed 1 night in Jul 2021
Response from Amit Kumar on 29 Jul 2021
Dear Guest Thankyou very much for the appreciation Regards

2/10 Terrible

Joan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Shahara on 19 Aug 2021
Dear Guest we are so very sorry that you are unhappy or did not enjoy your stay with us if you would like to send an email regarding this that would be much appreciated, thank you and kind Regards. Muthu Royal Hotel Thurso

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
Feeling short-changed
I must have spent too much time abroad, where accommodation is reasonably priced. I was dismayed at the condition of some of the hotels in comparison with the price paid.
Stayed 1 night in Jul 2021
Response from M on 2 Aug 2021
Dear Guest, Unfortunately the rates of the rooms are always changing and can be more expensive than others on some occasions so we do apologise for this. Regards Hotel Management

6/10 Okay

Karen

Stayed 1 night in Jul 2021
Response from s on 2 Aug 2021
Dear Guest, Thank you very much for the lovely Review! Kind Regards Muthu Royal Hotel Thurso

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Staff very friendly and good location, room was clean but the whole hotel is very dated, had a room that didn't face onto the road this time so noise was less of an issue, (the tiny) TV packed up on the final night which was a bit of pain too.
Stayed 6 nights in Jul 2021
Response from Vimal on 18 Jul 2021
Dear Guest, Thank you for your valuable feedback and nice comments for staff, location and cleanliness. Really apologise for the inconvenience caused to you, we could have definitely done something to change your room and TV. However, we will look forward to welcome your in future for better experience. Regards, Team Muthu Royal

6/10 Okay

Lynne

Disliked: Cleanliness, property conditions & facilities, room comfort
This hotel needs a refurb. The lift was out of order for the 2 days we were there.
Stayed 2 nights in Jul 2021
Response from mickey on 13 Jul 2021
Thank you for your kind comments and observations Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check in good breakfast
Stayed 1 night in Jul 2021

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really lovely staff
Wonderful stay that made our honeymoon amazing. The staff here was so lovely. We stayed for our honeymoon and got upgraded to the best room in the hotel. Very comfy beds and clean room. We even got complimentary prosecco to congratulate us. Really friendly and such a kind gesture
Stayed 1 night in Jul 2021
Response from Mickey on 8 Jul 2021
Thank you for your appreciation. Wish you a happy married life.

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2021
Response from mickey on 4 Jul 2021
Thank you for your scoring Rds

6/10 Okay

Michael

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Touring
Okay wouldn't stop there again, old and tired
Stayed 1 night in Jun 2021
Response from Mickey on 3 Jul 2021
Thank you for your remarks Rds

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A nice old hotel in the centre of Thurso . The room was clean and had everything you need for an overnight stay , on top of that the price for the room was excellent
Stayed 1 night in Jun 2021
Response from Mickey on 29 Jun 2021
Thank you for your appreciation Rds

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It looks to be a historical building, but it is poorly maintained. It’s located right next to the street so there is a lot of noise. It does not match the pictures from the site. It is much more worn out. The bed was very un comfortable.
Stayed 2 nights in Jun 2021
Response from Mickey on 29 Jun 2021
Sorry to here you were not comfortable. Will surely look into the same . Rds

6/10 Okay

Jane

Travelled with family
Mahar royal hotel Thurso
Not the best for the price. No lift and my 80 +parents found it hard to climb stairs especially as I booked hotel as it had a lift so we couldn’t go out for dinner as lift was broken so we ended up with fish and chips in room. And room smelt of damp and was so unclean. Tv was as small as 20 inch and not many channels. Lampshades all bashed and torn and much more. It was supposed to be a surprise hotel visit for my parents as we were visiting family it ended up a nightmare. I won’t be recommending and will never be back. Service was ok.
Stayed 1 night in Jun 2021
Response from Mickey on 29 Jun 2021
Thank you for your comments and observations. we are going for a refurb in winters and make sure lift also is operational . Sorry for the inconvenience. Rds

8/10 Good

j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from mickey on 22 Jun 2021
Thank you for your review score

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Murtha
Walked in walked out the place stinks , simple no firther comment required
Stayed 1 night in Jun 2021
Response from mickey on 22 Jun 2021
thank you

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, amenities
Staff really friendly and helpful but the hotel is really dated. I had a second floor single room facing the road, there were single glazed sash windows so quite noisy at night, curtains didn’t keep a lot of light out either (and the days are long up there in June!). The bathroom didn’t have an extractor and you couldn’t leave the bathroom door open or the steam would set the fire alarm off (or so the sign said). The bathroom window didn’t open either, not that it would make much difference as you had to have the curtain closed (as the window was right in front of the shower!). Restaurant was really expensive for what was effectively a hotel bar, food was ok but £25 for a main course plus a glass of wine (that was £9 on its own!), there are better meals for less in town. However, after all that it was fine for what I needed at its price point. If you’re looking for a cheap room, you’re not bothered about the decor and are ok with eating out then it’ll do the job.
Stayed 6 nights in Jun 2021
Response from mickey on 21 Jun 2021
Thank you for your comments. A 3 course meal was £ 24/=

8/10 Good

adrian

Liked: Staff & service
Stayed 1 night in Jun 2021
Response from mickey on 21 Jun 2021
Thank you

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
Every aspect of the stay was excellent; special mention must be given to the helpfulness of the hotel staff with regard to dietary requirements.
Stayed 1 night in Jun 2021
Response from mickey on 17 Jun 2021
Thank you so much for your appreciation and comments

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Dated rooms
Staff were lovely but room was nothinh like photo needs some up
Stayed 1 night in Jun 2021
Response from mickey on 8 Jun 2021
Thank you for your appreciation & observation.

4/10 Poor

Ashley

Disliked: Staff & service, property conditions & facilities
Not good
Totally chaotic check-in. The 2 reception staff acted as waiters too for a tour group. We were on the 2nd floor and the lift was out of order (one of the staff guided us there and had no idea it wasn’t working!). Finding the room was a joke! Dinner was a three course meal that we didn’t want! Staff totally absorbed by a group that just arrived. I’ll not be recommending this hotel again. Rooms were dingy and dark. The whole hotel needs total refurbishment
Stayed 1 night in May 2021
Response from mickey on 1 Jun 2021
Ashley The lift as per the covid restrictions is being avoided. There is a set menu 3 course prepared every evening for guests to choose from, due to restricted services at present. The hotel is a Victorian building 100 yrs old but we are in process of renovating soon Sorry to hear you were not happy. If informed we might have tried to change your room Rds

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in May 2021
Response from mickey on 29 May 2021
Thank you very much

2/10 Terrible

Peter

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was poor and walls very thin. Room next door up all night talking and shouting. Pre paid breakfast then was told kitchen didn't open till 7.30 which was the time I had to leave. Was not refunded. Best avoided
Stayed 1 night in May 2021
Response from Mickey on 17 May 2021
Mr Peter sorry for the disturbance caused by the next door, we sincerely apologise for the same. The breakfast timing is 07:30-09:30 everyday. If informed earlier at the reception for early departure we do make sure the Breakfast can be served earlier. We also could have done a Grab & Go breakfast if we were aware of you early departure. For now I could only like to apologise for the noise and request if you could give us another chance .

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, room comfort
Perfectly acceptable old hotel
It's a heritage building, so it is inevitable that it is a bit dated. But we had no problems. The staff were friendly and flexible, and the room was clean. The wifi worked well.
Stayed 2 nights in May 2021
Response from mickey on 14 May 2021
Thank you For your lovely comments .