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Reviews of Mercure Inverness Hotel

4 out of 5
Mercure Inverness Hotel
Church Street, Inverness, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 300 out of 1001 reviews" "
Rating 8 - Good. 374 out of 1001 reviews" "
Rating 6 - Okay. 189 out of 1001 reviews" "
Rating 4 - Poor. 99 out of 1001 reviews" "
Rating 2 - Terrible. 39 out of 1001 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room was lovely & clean with lots of space. The shower clean and worked well. It was very noisy outside the hotel at night but that is to be expected in the centre of Inverness.
Stayed 1 night in Apr 2024
Response from Jason on 15 Apr 2024
Thank you for your review Emma, we are sorry for the noise from the city centre. We are working with the local council to address these issues.

4/10 Poor

Laura

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Lovely helpful staff but don’t stay here if you value your sleep! No soundproofing at all in rooms so can hear everything from the busy streets to next doors mobile vibrating! Hotel is in a desperate need of a make over too, not worth the money
Stayed 1 night in Apr 2024
Response from Jason on 8 Apr 2024
Dear Laura Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service.

4/10 Poor

Audrey

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Like other reviews stayed 1 night over a weekend and had a room on Church st, noise was terrible didn’t get to sleep until 3am,even soundproofing in the room was bad when you can hear next doors phone viberate. Standard of room poor, pulled back the curtain and the wall was only half painted, blue tak stopping the voile coming off the track and wallpaper coming off the wall as well. My point is if they can’t do these little details what else are they missing. On a positive note staff at front desk were excellent
Stayed 1 night in Apr 2024
Response from Jason on 8 Apr 2024
Dear Audrey Thank you for taking the time to review your recent stay with us, I am sincerely sorry that you have left the hotel with unresolved issues. I would like the opportunity to discuss these with you and would appreciate it if you could contact me or my Operations Manager directly, unfortunately the rules of this forum do not allow me to post contact details. In the meantime please be assured that your feedback has been shared with our team and will be used as we continually try to improve our service.

2/10 Terrible

Iram

Travelled with partner
Disliked: Staff & service
We stayed here on a saturday for one night and im glad we didnt book any more! We were given a room facing church street and it was noisy when we arrived at 4pm. We assumed this would die down as the shops closed, but how wrong we were. There were a number of bars and clubs on the street which did not close until 3am. The noise coming from these were so loud that we were unavle to sleep. My husband went down to the reception at 11pm to ask if it was possible to change rooms and they said they were full and couldnt do anything. We had to endure the noise and then when we checked out we were not even asked about our stay as i think the staff know how bad it is and dont want to have to deal with customers complaining.
Stayed 1 night in Mar 2024
Response from Jason on 4 Apr 2024
Dear IramThank you for taking the time to tell us about your experience at the Mercure I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are currently working with our local council to address the noise from the city centre We appreciate your sharing your feedback & concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

8/10 Good

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed ourselves at the hotel. Staff were friendly, courteous and nice
Stayed 1 night in Mar 2024
Response from Jason on 27 Mar 2024
Thank you for your lovely comments Isaac, we hope to welcome you back soon :)

10/10 Excellent

Neil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good thank yiu
Stayed 1 night in Mar 2024
Response from Jason on 25 Mar 2024
Thank you for the 5 out of 5 Neil

8/10 Good

colin

Travelled with partner
Liked: Cleanliness, staff & service
Even at four floors up the noise at 3am from revellers kept us awake. We stayed here before but, had a room to the back of the building. If we stay here again we would request a room at the rear of the building.
Stayed 1 night in Mar 2024
Response from Jason on 25 Mar 2024
Thank you for the review Colin, i am sorry about the noise from the street below. We are working with the local council to address these issues.We hope to welcome you back soon.

8/10 Good

Sandra

Stayed 1 night in Mar 2024
Response from Jason on 25 Mar 2024
Thank you for taking the time to leave us a review Sandra

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jason on 20 Mar 2024
Thank you for the 5 out of 5 Stuart, we hope to see you again soon.

10/10 Excellent

John

Travelled with partner
Lovely stay made very welcome by Zoe on reception all the staff were friendly ,great service in restaurant on both nights had lovely meals and in the mornings breakfast was out standing everything laid out and big variety. Plus side for me had GF bread and cornflakes . New go place for us to stay in Inverness . The cleaner kept the place spotless
Stayed 2 nights in Feb 2024
Response from Jason on 4 Mar 2024
Thank you for your lovely comments Zoe will be pleased and so will the rest of our team. We hope to see you again soon

10/10 Excellent

Kennith Wayne, Lumberton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to everything. Easy to get around
Stayed 4 nights in Feb 2024
Response from Jason on 26 Feb 2024
Thank you for the nice review Kennith, we hope to welcome you back soon

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at this property are outstanding... its located in the heart of Inverness
Stayed 1 night in Feb 2024
Response from Jason on 23 Feb 2024
Thank you so much for your lovely review Stuart, our team really appreciate it and we hope to see you again soon.

8/10 Good

Janet

Stayed 1 night in Feb 2024
Response from Jason on 25 Mar 2024
Thank you for the review Janet, we hope to see you again soon.

8/10 Good

Paul, Golcar

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good, clean, food good, close to the shops (1 min) great views. Walls really thin can hear conversations both side of me 🙄
Stayed 1 night in Jan 2024
Response from Jason on 23 Jan 2024
Thank you for taking the time to leave us a review Paul, we are pleased you enjoyed the food and we are happy you found the hotel clean and tidy, we are working on a solution to combat the noise externally and internally

10/10 Excellent

ian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jason on 23 Jan 2024
Thank you for the 10 out of 10 Ian

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy
Another great stay hotel room was excellent
Stayed 2 nights in Jan 2024
Response from Jason on 23 Jan 2024
Thank you for the lovely review Denise, we hope to see you again soon.

4/10 Poor

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Jason on 23 Jan 2024
Thank you for taking the time to leave us a review Heather, we are sorry you seem to have not enjoyed your stay, please do tell us how we could of improved this for you.

8/10 Good

Kerrie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Jason on 23 Jan 2024
Thank you for the lovely review Kerrie, we hope to welcome you again soon.

10/10 Excellent

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I honestly cannot fault the staff they all go above and beyond to make your stay a pleasurable experience And the breakfast is absolutely delicious
Stayed 2 nights in Jan 2024
Response from Jason on 12 Jan 2024
Thank you for the lovely review Ian, we hope to see you again soon

8/10 Good

Brodie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jason on 12 Jan 2024
Thank you for taking the time to leave us a review Brodie

8/10 Good

Chris

Stayed 1 night in Dec 2023
Response from Jason on 23 Jan 2024
Thank you for your lovely review Chris, we hope to welcome you back again soon

8/10 Good

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel - But--
The key card failed three times so had to go down 3 floors to get it reactivate. The other down side was our room was opposite a busy very noisy pub with loud music till 3am. Also my wife is disabled and they wanted £12 per night to park. Not sure if that's legal.
Stayed 2 nights in Dec 2023
Response from Jason on 28 Dec 2023
Thank you for your review Leslie, Charging for parking in a private car park is perfectly legal. I am very sorry you had these issues with noise, we are working on a solution to combat the noise from the night time economy.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Jason on 28 Dec 2023
Thank you for the 10 out of 10 Ian, i am glad you enjoyed your stay.

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jason on 28 Dec 2023
Thank you for the 10 out of 10 Anna, we hope to welcome you back again soon.

8/10 Good

Tracy

Stayed 1 night in Dec 2023
Response from Jason on 12 Jan 2024
Thank you for taking the time to leave us a review Tracy

8/10 Good

ian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Jason on 14 Dec 2023
Thank you for the review Ian we appreciate your feedback

6/10 Okay

Michelle

Loud music
Nice hotel, clean, nice staff but very loud music from there hall on the ground floor, was trying to sleep but the music was so loud, don’t mind loud music but if your not at the party please don’t put guest on the 2nd floor.
Stayed 1 night in Dec 2023
Response from Jason on 11 Dec 2023
Thank you for the review Michelle, i am sorry that you had this issue during your stay, and we take your points on board as we try and improve on the service we offer

10/10 Excellent

Lynne

Stayed 1 night in Dec 2023
Response from Jason on 11 Dec 2023
Thank you for the great 10 out of 10 Lynne, we hope to see you again soon.

10/10 Excellent

ian

Stayed 2 nights in Dec 2023
Response from Jason on 6 Dec 2023
Thank you for the 10 out of 10 Ian

10/10 Excellent

JILLIAN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything first class. Couldn't ask for better.
Stayed 3 nights in Nov 2023
Response from Jason on 1 Dec 2023
Thank you for the lovely comments Jillian :)

2/10 Terrible

jeanette

Stayed 3 nights in Nov 2023
Response from Jason on 27 Nov 2023
Thank you for taking the time to leave us a review Jeanette, i am sorry you seem to have had a bad experience please do let us know what we could do to improve

10/10 Excellent

James

Stayed 1 night in Nov 2023
Response from Jason on 27 Nov 2023
Thank you for the 10 out of 10 James

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jasn on 27 Nov 2023
Thank you for the great review Raymond, we hope to see you again soon.

10/10 Excellent

Ann

Stayed 1 night in Nov 2023
Response from Jason on 13 Nov 2023
Thank you for taking the time to leave us a review Ann

10/10 Excellent

John

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic nite and very clean room
Stayed 1 night in Nov 2023
Response from Jason on 13 Nov 2023
Thank you for your lovely comments John, we hope to welcome you back soon

8/10 Good

Alex

Stayed 1 night in Nov 2023
Response from Jason on 8 Nov 2023
Thank you for taking the time to leave us a review Alex, we hope to see you again soon.

10/10 Excellent

Jayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible rooms and bathroom. Lovely restaurant area and accessible carpark.
Stayed 1 night in Oct 2023
Response from Jason on 23 Oct 2023
Thank you for the lovely review Jayne. We are glad you enjoyed your stay, and we hope to welcome you back soon

6/10 Okay

Staci

Liked: Cleanliness, staff & service
.
Stayed 2 nights in Sep 2023
Response from Jason on 23 Oct 2023
Thank you for taking the time to leave us a review Staci

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Jason on 13 Oct 2023
Thank you for taking the time to leave us a review

10/10 Excellent

Glen

Stayed 1 night in Oct 2023
Response from Jason on 13 Oct 2023
Thank you for taking the time to leave us a review Glen

4/10 Poor

James

Disliked: Property conditions & facilities
They assigned us the smallest room on the floor. Bed shoved against the wall unable to get out both sides
Stayed 1 night in Sep 2023
Response from Jason on 2 Oct 2023
Thank you for taking the time to leave us a review, i am sorry you did not enjoy your time with us and it is our hope you get to experience our more spacious standard or privilege rooms on your next visit to the highlands

6/10 Okay

David

Travelled with partner
Disliked: Amenities
Location was good. Parking onsite. However, our room overlooked the bar across the street which stayed open until 3am on weekends. Lots of noise and people chatting in the street into the wee hours. Be sure to ask for a room that doesn’t face the street
Stayed 3 nights in Sep 2023
Response from Jason on 2 Oct 2023
Thank you for taking the time to leave us a review David, we are working on addressing the noise from the night time economy

8/10 Good

Grant, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to trains, shopping and dining. WiFi intermittent at times. Nice hotel overall.
Stayed 2 nights in Sep 2023
Response from Jason on 19 Sept 2023
Thank you for your lovely review Grant, you will be pleased to know our WiFi is going through a major upgrade 1st week in October this year.

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Set menus were repetitive and didn’t contain nothing we liked. Room Service routed through reception was slow to respond. Other wise we enjoyed our stay. The staff were pleasant and friendly.
Stayed 3 nights in Sep 2023
Response from Jason on 25 Sept 2023
Thank you for taking the time to leave us a review Alan.We are sorry for the delay in your room service, we do have an in house app in the rooms for people to order through by scanning the QR code. However i realise not everyone feels comfortable doing that.

10/10 Excellent

Megan, Seattle

Stayed 1 night in Sep 2023
Response from Jason on 2 Oct 2023
Thank you for your great review Megan

10/10 Excellent

Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, staff are very friendly
Stayed 2 nights in Sep 2023
Response from Jason on 18 Sept 2023
Thank you for taking the time to leave us a review Ping :)

8/10 Good

Melissa

Travelled with partner
Liked: Amenities
This hotel has no AC even though there's a thermostat in the room set on "snowflake" and 18 degrees. After one night of not sleeping because it was so hot (the windows also don't open), we requested a fan and slept much better the second night with circulation even though it was still warm. The staff delivered the fan while we were out, scheduled a taxi for us and the bar gave us free ice each night for my foot. The area and building exterior look rundown and dirty at first but the interior is very cute and clean. The location is incredibly convenient. We never walked more than 5 minutes anywhere. It was awesome, especially since the building has two exits so we could go right to city center without the harsh wind from the river biting at us. Would stay again
Stayed 2 nights in Aug 2023
Response from Jason on 30 Aug 2023
Thank you for taking the time to leave us a review Melissa, we are glad you enjoyed your stay, thank you for letting us know about the Air Con unit we will have a look at this straight away.

6/10 Okay

Michelle Ann

Liked: Staff & service
Had to keep our window open and it was very noisy as we were on the street side and the bar below went on and on until 2:30am in the morning.
Stayed 6 nights in Aug 2023
Response from Jason on 30 Aug 2023
Thank you for taking the time to leave us a review Michelle, we are working on addressing the issue of noise from the night time economy.

8/10 Good

Maydelis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Jason on 27 Aug 2023
Thank you for taking the time to leave us a review :)

10/10 Excellent

Maydelis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Jason on 27 Aug 2023
Thank you for taking the time to leave us a review :)