I stayed here before and will do so again. It is a great hotel if you need to get an early flight or if you arrive late in the evening/night. I'd advice to phone ahead to book the shuttle as it can be a 25 minutes wait if you phone at the pick up point. The staff is very friendly and helpful.
Confortable, affordable. I stayed there with my two adult children in a four single bed room. We had 1 1/2 bathrooms. That's a plus. We used the shuttle service from and to the airport. Very convenient. The train station is on a short walking distance from the hotel. Very friendly english speaking staff. I'm pleased we stayed in this hotel#
No reception people on the premises for days! Couldn't even get soap or hygienic paper when needed! No one to clean the room or change the towels during all my stay! Didn't feel secure since there was no personnel on the premises: anyone could walk in and out any time of the day! You always feel your life endangered! The surroundings were so neglected: grass not cut, all doors and windows locked from outside you would think this is more like a prison! On the TV, only one channel was working properly, all the rest was blurry! You hardly get the WI-Fi to work in the bedroom! At the end, I had to leave and go to another hotel! Even to leave the keys, I had to call the number and was told to drop them on the table in my room! Never bothered to refund money for 3 more nights left! The worse hotel and worse experience of my life!
This is an excellent hotel and very convenient for the airport and the city using the s-bahn trains which leave from 5 mins away from the hotel. Also trams are available to the station. 24 hour reception is very good as some hotels close early in berlin.