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Reviews of Britannia Grand Hotel Scarborough

3 out of 5
Britannia Grand Hotel Scarborough
St. Nicholas Cliff, Scarborough, England

Reviews

5.8
Rating 10 - Excellent. 334 out of 1863 reviews" "
Rating 8 - Good. 421 out of 1863 reviews" "
Rating 6 - Okay. 299 out of 1863 reviews" "
Rating 4 - Poor. 242 out of 1863 reviews" "
Rating 2 - Terrible. 567 out of 1863 reviews" "

6.0/10

Cleanliness

6.2/10

Staff & service

6.2/10

Amenities

5.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It is a bit out dated
Stayed 2 nights in May 2024

6/10 Okay

Jennifer

Travelled with partner, Travelled with group
Liked: Amenities
Disliked: Property conditions & facilities
Very small room, although it had lovely views. No hot water for the shower for 2 days, apparently I wasnt the only person, three others complained of no hot water in their rooms either. The hotel itself was quite nice, it was obviously grand at one point but the grandeur is somewhat dimmed by the slot machines that now adorn the lobby and the dead and rotting seagull on the terrace. The breakfast was acceptable, although the coffee in the room and at breakfast was nasty, I left the one in the room thinking id find fresh milk at breakfast, but i was wrong. Parking is also difficult as there is no car park, so you have to park in a pay and display and walk, but there are pleasant walks right outside the door.
Stayed 1 night in May 2024
Response from General Manager on 27 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Van

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was large and comfortable, had armchsirs, bedside lights, bath shower. Staff were friendly and helpful.
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from General Manager on 23 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Angus

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was historically significant, beautiful communal areas and newly refurbished.
Stayed 1 night in May 2024
Response from General Manager on 23 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

TERENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing to complain about. Had to queue to check in but that was to be expected as there was a wedding on and tribute band so hotel was busy. Couldnt fault the reception staff. Very friendly and helpful. Thought we wpuld be entitled to 50 percent discojnt on ncp parkjng but they didnt know about it
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, amenities
Discusting our room was terrible
Stayed 1 night in May 2024
Response from General Manager on 18 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The building is amazing, The staff first rate, The area like many seaside resorts suffering from a lack of investment and looking very tired. We came for a family party and used the hotel for accommodation, highly recommend, oh and get a sea view room WOW.
Stayed 2 nights in May 2024
Response from General Manager on 18 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGH RECOMMENDED 👍👍...... HAVE USE MEANY TIMES 👍👍...... QUIET CLEAN AND VERY HELPFUL STAFF 👍👍... PLUS HOTEL IN A CENTRAL LOCATION 👍👍
Stayed 5 nights in May 2024
Response from General Manager on 18 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Aimee

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Our first room provided to us for myself who’s pregnant partner and 2year old daughter absolutely stunk of cigarettes despite being a non smoking room and evidence of smoking taking place on window ledge. Staff were really helpful and moved us to a completely different room which was appreciated. The hotel was very Loud overnight again not staffs fault but people residing here. Overall would stay again for one night
Stayed 1 night in May 2024
Response from General Manager on 6 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Fatima

Stayed 1 night in May 2024
Response from General Manager on 27 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Have stopped at the grand many a time over the last 35 years never had a problem will be back again later this year
Stayed 3 nights in May 2024
Response from General Manager on 6 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Marie

Stayed 1 night in May 2024
Response from General Manager on 27 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Emily

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from General Manager on 5 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback.

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from General Manager on 3 May 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Jayne

Travelled with pets
Liked: Cleanliness, staff & service, amenities
It's a beautiful hotel which is in need of refurbishment. For the price I paid I was happy with my stay. Downstairs is lovely but the bedrooms and corridors are not. The room was basic but adequate. If you want a luxurious room don't go there. If you want to experience the grandeur of a bygone age very cheaply and don't mind a basic room then this is the place for you.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Gillian

Travelled with family
Disliked: Amenities, property conditions & facilities
Was a lovely building back in the day. But very tired and in need of refurbishment. Our room SU03 was awful felt like we were in the cellar. Narrow corridor of which ours smelt of faeces. Said it was a double with window but might as well have not bothered with it being frosted glass which made it even darker. Felt claustrophobic. So many dogs around the hotel in corridors and reception. 2 dogs were having a go at each other I had to go another way round. Never again will we stay here. Parking so limited.
Stayed 1 night in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Fraser

Disliked: Cleanliness, property conditions & facilities
The bathroom shower riser came away i had to reposition it then when i went to collect a towel off the towel rail it fell to the floor i had to replace it.There was an inspection panel hanging from the ceiling in the bathroom There was drilling dust all along the bathroom floor that had not been cleaned up. All in all a poor show all around and the room and toilet did not come up to expected standards its named The Grand Hotel but nothing grand in our experience.The parking is also a problem.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Oli

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Toilet leaking smelly damp full of dust and spiders
Stayed 1 night in Apr 2024
Response from Andrew, RDM on 16 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Excellent

ROBERT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay.... Hotel in a central location...... Helpful friendly staff..... Very good location for shops, seafront and walking. 👍👍
Stayed 6 nights in Mar 2024
Response from Andrew, RDM on 16 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

8/10 Good

Maria

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok for a nights rest
Stayed 1 night in Apr 2024
Response from Andrew, RDM on 10 Apr 2024
Dear Guest,Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

claire

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Gillian

Travelled with partner
Liked: Staff & service
The place in a brilliant spot, property lovely but our room was in need of an update the beds were clean although they did creak & so did the floor but with the age of the building to be expected. The breakfast was good although the evening meal could do with fresh vegetables instead of frozen. All in all enjoyed our stay
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Ranjit

Liked: Cleanliness, staff & service, property conditions & facilities
Good if some is there at entrance of the building and maintain the cleanliness… too much smoking..
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Yin Ling

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Haven't clean up for the room, we found some instant coffee on the table, also for the dirty window.
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

martin

I arrived late (20.30) so checked in dropped my bags and went for a drink. Getting back to my room at 22.30 I went for a shower only to discover the shower was covered in paint , which had been scrapped from the roof which had been painted but they hadn’t cleaned up really bad.
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Nick

Travelled with group
Disliked: Staff & service
Could not leave luggage had to return 4 hours later to check in
Stayed 1 night in Mar 2024
Response from General Manager on 1 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Kinley

Stayed 1 night in Mar 2024
Response from General Manager on 21 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Megan

Stayed 3 nights in Mar 2024
Response from General Manager on 21 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Nick

Disliked: Cleanliness, property conditions & facilities
The room was like an oven even with the windows open the bed was a disgrace with a dip in the middle resulting in a terrible nights non sleep and I would not stay here again if you paid me. The check in queue!! Was an hour
Stayed 1 night in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Peter

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Firstly, the quality of customer service was excellent and who supported me with issues I had with both rooms ( I had to change rooms for my second night and unfortunately, there were issues with this room too! ) The service provided by the staff in the dining room was also excellent. Finally, I have enjoyed many stays at the Grand Hotel over the years and I do hope the hotel is able to resolve the issues I experienced during my stay.
Stayed 2 nights in Mar 2024
Response from General Manager on 31 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Marie wesson

Stayed 1 night in Mar 2024
Response from Andrew, RDM on 17 Apr 2024
Dear Guest,We sincerely appreciate you sharing your feedback with us. Please rest assured that we dedicate time every day to carefully review and consider all guest comments.Warm regards,

10/10 Excellent

JUSTIN WINSTON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This really was Victorian Splendour combined with immaculate service! The staff were more than helpful at all times and very polite. I loved the cleanliness and space. I was in room 338 and had a town view across the entrance area which was very nostalgic of yesteryear! 10 out of ten in all aspects.
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Your got everything in the place you need..... Nice quiet rooms..... VERY HELPFUL STAFF ..... Handy for Shops, Walking and Pubs....... I Very Much Enjoyed My Stay. 👍👍
Stayed 4 nights in Mar 2024
Response from Andrew, RDM on 16 Apr 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Excellent

Andy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price for the room
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Liz

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Gary

Liked: Cleanliness, amenities
Everything
Stayed 1 night in Feb 2024
Response from General Manager on 2 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service
The room was budget priced clean but needed some minor repairs eg. Toilet roll holder replaced but the old screw holes not filled in . The room has wonderful view over Scarborough bay but at 11pm young people were noisily racing cars on the beach. At 5am we were awoken by noisy people on the bar balcony below , followed by a fire alarm ! It is such a shame that customers do not appreciate this wonderful property. Even though it was not perfect we shall go again as it is one of Englands little gems and needs to be visited in order for it to survive . The staff are very friendly and if you can look past any problems it’s a must . Please let's provide this little historic gem with the funds to ensure it endures ,so that the property can be maintained and reach a higher standard.
Stayed 1 night in Feb 2024
Response from General Manager on 26 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Catherine

Stayed 1 night in Feb 2024
Response from General Manager on 29 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Tayyabah

Stayed 1 night in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Very straightforward booking in. Friendly staff and courteous. Good room with sea view! Will be back! Thank you
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Stella

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely time
Absolutely perfect location for the dogs. Room was very comfortable and the massive bath was outstanding
Stayed 2 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Sandra

Stayed 7 nights in Feb 2024
Response from General Manager on 22 Mar 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice toom - eventually
We got a good deal for a 3 night midweek stay. Check in was quick, staff friendly. Got to our room on 4th floor and it absolutely stunk of what smelt like cat urine. I asked for a new room and was given a lovely premium room overlooking South Bay. When we went out for a walk later , we checked out where our first room was , and could see piles of seagull poo right on the window ledge and we are assuming that's what the smell was. Hoping they have sorted it!
Stayed 3 nights in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely amazing stay staff were all great and friendly couldnt thank rosh the manager enuff went above and beyond to make owa stay the best one yet will definitely be back
Stayed 4 nights in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Other than the slow service on the front desk the hotel was great
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Terrible

Christopher James

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Poor

Tracy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Hotelmwas clean and room was ok on arrival staff were friendly and helpful night staff on the other hand were rude a member of staff woke us up at midnight demanding me to go to front desk to pay which I had already done showed him the receipt no apology or anything why he couldn't of looked on the system or come earlier in the night as was in the room from 5.30 pm is beyond me then trying to get back to sleep and fire alarms kept going off definitely won't be going back
Stayed 2 nights in Feb 2024
Response from General Manager on 11 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Good

Wayne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly suprised on how nice the hotel and staff were, we took our dog and the room was really good for the price we paid,reccomend ir more than a few others weve stayed at. Will be going again
Stayed 2 nights in Feb 2024
Response from General Manager on 9 Feb 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,