Indoor pool

Reviews of Quality Inn

2.5 out of 5
Quality Inn
12850 Super Dr, Exit 12, I-94 At Sawyer Road, Sawyer, MI

Reviews

7.4

Good

Rating 10 - Excellent. 195 out of 778 reviews" "
Rating 8 - Good. 274 out of 778 reviews" "
Rating 6 - Okay. 183 out of 778 reviews" "
Rating 4 - Poor. 75 out of 778 reviews" "
Rating 2 - Terrible. 51 out of 778 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

pam

Travelled with partner
Liked: Cleanliness, staff & service
Green Bush brewery was very good.
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello pam,We are delighted to hear that you enjoyed your experience at Green Bush Brewery. Your feedback is greatly appreciated, and we hope to welcome you back again soon for another memorable visit. Thank you for choosing to stay with us.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
People at desk very friendly, room very professional and clean and new, bar down the street very fun.
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello John,We are delighted to hear that you enjoyed our friendly staff, clean and modern rooms, and the nearby bar. We strive to provide a pleasant experience for all our guests. Should you have any future concerns, feel free to reach out to our management team for further assistance.

10/10 Excellent

ELIZABETH

Liked: Cleanliness, staff & service
Very friendly at desk and willing to do anything for you
Stayed 1 night in Apr 2024
Response from Manager on 19 Apr 2024
Hello ELIZABETH,We are pleased to hear about your positive interaction with our front desk team. It's our priority to provide exceptional service to all our guests. We appreciate your kind words and hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Pijus

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice staff
Stayed 1 night in Apr 2024
Response from Manager on 7 Apr 2024
Hello Pijus,We are pleased to hear that you found our hotel to be in a good location and that our staff provided you with excellent service. Your feedback is valuable to us and we appreciate you taking the time to share your thoughts. If you have any further comments or suggestions, please do not hesitate to contact us.

2/10 Terrible

Gerard

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is in shambles and i would guess on the brink of shut down, the cost of repairs and updates required likely outweigh the value!!
Response from Manager on 29 Mar 2024
Hello Gerard,We regret to hear about your experience and appreciate your feedback on areas needing attention. Guest satisfaction is paramount to us, and we continuously strive to enhance our facilities. Your comments will be shared with the management for further consideration.

8/10 Good

Jim

Liked: Staff & service
I felt safe and slept in a clean, comfortable bed. The room's cleanliness was mostly appropriate. The fan wouldn't turn off by use of the thermostat controls. The bathroom floor was sticky. I felt the owners weren't too connected to the state of upkeep, and am not likely to stay there again.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Jim,We appreciate your feedback and are glad to hear you found our hotel safe and the bed comfortable. We apologize for any inconvenience caused by the fan and cleanliness of the bathroom floor. Your comments will be shared with the team for improvement. Your insights are valuable, and we hope you'll consider giving us another chance in the future.

10/10 Excellent

Curtis

Travelled with family
Liked: Amenities, property conditions & facilities
The workers were very polite and willing to help you in every way.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Curtis,We're glad to hear our dedicated team members made your stay enjoyable. It's our priority to provide excellent service to all our guests. Your kind words will be passed along to our staff for their hard work and commitment to guest satisfaction.

2/10 Terrible

Yonni

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There was a cockroach in our room. I think that says it all.
Stayed 1 night in Feb 2024
Response from Manager on 16 Feb 2024
Hello Yonni,Thank you for sharing your feedback with us. We're sorry to hear about your disappointing experience. We value cleanliness in our hotel and take immediate action upon receiving such reports. We encourage our guests to inform us about any concerns during their stay so that we can address them promptly. We apologize for any inconvenience caused and hope you will give us another chance to provide you with a better experience in the future.

6/10 Okay

Cheng

Business traveller
Liked: Amenities
Disliked: Property conditions & facilities
My smoke-free room smelled smoky. The hotel also did not accept AAA or AARP discounts.
Stayed 2 nights in Feb 2024
Response from Manager on 16 Feb 2024
Hello Cheng,Thank you for sharing your experience with us. We apologize for any inconvenience caused regarding the smoke smell in your room. Our hotel has strict policies in place to maintain smoke-free rooms, and we will investigate this matter further. Regarding the AAA and AARP discounts, please note that our hotel's discount policies may vary. We recommend reaching out to our management for further assistance and clarification.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 15 Feb 2024
Hello Terry, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff always make you feel welcome, they are friendly and polite. It is a nice place to stay.
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Benjamin,Thank you for your kind words about our staff. We appreciate your positive feedback and are glad to hear that you felt welcome during your stay. We aim to provide a pleasant experience for all our guests and we're happy to know that we succeeded in doing so. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is clean, they are friendly and helpful. A indoor pool, and more amenities.
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Benjamin,Thank you for your positive feedback on the cleanliness of our hotel, the friendliness of our staff, and the availability of amenities like our indoor pool. We strive to provide a enjoyable experience for all our guests. We appreciate your kind words and hope to welcome you back in the future.

10/10 Excellent

Vinay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place, with enough quick bite options nearby
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Vinay,Thank you for choosing our hotel for your stay! We're delighted to hear that you found our location peaceful and convenient for quick bites. We understand the importance of having dining options nearby. We appreciate your valuable feedback and hope to welcome you back in the future for another enjoyable stay.

4/10 Poor

Kalyani

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Kalyani, We apologize for any inconvenience you may have experienced during your stay. If you have any specific feedback or concerns, please reach out to us directly so we can address them. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

8/10 Good

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very nice clean and large room… there is nothing for miles around, very remote
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello sharon,Thank you for taking the time to share your feedback. We are glad to hear that you found our staff helpful and enjoyed our clean and spacious rooms. Our location offers a serene and secluded environment, perfect for those seeking a peaceful getaway. While we understand that the lack of amenities nearby may not be suitable for everyone, we hope you still had a pleasant stay.

10/10 Excellent

Cheng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This very nice hotel is an excellent value.
Stayed 2 nights in Jan 2024
Response from Manager on 15 Feb 2024
Hello Cheng,Thank you for your kind words! We are delighted to hear that you found our hotel to be an excellent value. Our team strives to provide exceptional service and value to all of our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Rosa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and spacious room. Friendly service and really like the 11:00 check out.
Stayed 1 night in Jan 2024
Response from Manager on 15 Feb 2024
Hello Rosa,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our rooms clean and spacious, and that our friendly service left a lasting impression. We're glad that our 11:00 check out time was convenient for you. We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Daniel

Travelled with partner, Travelled with group
Liked: Amenities
Clean and friendly
Stayed 1 night in Dec 2023
Response from Manager on 15 Feb 2024
Hello Daniel,Thank you for your feedback. We are delighted to hear that you found our hotel clean and our staff friendly. Our team takes great pride in providing exceptional service to all our guests. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

ELIZABETH

Stayed 1 night in Dec 2023
Response from Manager on 15 Feb 2024
Hello ELIZABETH,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience. If there is anything else we can do for you, please feel free to reach out to us. We hope to welcome you back in the future!

8/10 Good

Holly

Liked: Cleanliness, staff & service, amenities
I actually loved everything about my stay just not big on the alarms going off every other night
Stayed 6 nights in Dec 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll be back......
Cleanliness was 100%
Stayed 2 nights in Dec 2023

10/10 Excellent

Jerry

Stayed 1 night in Dec 2023
Response from Manager on 15 Feb 2024
Hello Jerry,We are thrilled to hear that you had a fantastic stay with us! We appreciate you choosing our hotel and we are delighted that you had an excellent experience. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future!

10/10 Excellent

Krag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Thomas

Liked: Cleanliness, property conditions & facilities
Excellent
Stayed 1 night in Dec 2023

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful and quiet
Stayed 1 night in Nov 2023

10/10 Excellent

Richard, Chicago

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Mediocre quality and fair maintenance and cleanliness.
Stayed 1 night in Nov 2023

6/10 Okay

Brandon

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
The showers were fantastic. Rest of the room was dirty, asked for clean sheets, didnt get any, breakfast was ok but they served sausage patties that werent cooked right. Lady at the front desk was great checking us in, very helpful.The rest of the crew needs to step it up. Didnt see any bugs, price was great. House keeping needs trained on what a clean room should be.

10/10 Excellent

Macy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Jaidyn

Stayed 2 nights in Nov 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service
okay
Stayed 1 night in Nov 2023

4/10 Poor

Grace

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
the towels had stains on them, the room stank of cigs.
Stayed 1 night in Nov 2023

10/10 Excellent

Ken

Stayed 1 night in Nov 2023

8/10 Good

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean. felt very comfortable. room next to me ("100 i believe) was smoking some serious weed around 12am Right next door check out Greenbush Brewing Co for awesome BBQ and on site brewed beer
Stayed 1 night in Oct 2023

6/10 Okay

Irena

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Ray

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Biz in Bridgman
Great location for on off hwy. Not too much noise from hwy. No hot tub, but pool. Bathroom a bit small but functional. I was happy that thre was a Popeyes, thats me. It was a great stay for my needs.
Stayed 1 night in Oct 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

8/10 Good

Vinay

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe place. I wish the mattress was better, but other than that, no complaints
Stayed 1 night in Oct 2023

6/10 Okay

Susan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
the carpeting needs cleaning and the room/sheets seemed old and dirty. Breakfast was good if you are an early bird. It is served only until 9am both Saturday and Sunday.
Stayed 2 nights in Oct 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Price very good, very worth it, no complaints, great service, breakfast decent even @ 8:45, all
Stayed 1 night in Oct 2023

10/10 Excellent

Karen

Travelled with group
Staff helpful. Property clean. Comfortable pillows.
Stayed 1 night in Oct 2023

2/10 Terrible

Nicole

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is conveniently located for an event I was attending. I have stayed there many times before but it has gone way downhill. The room was mostly clean but the carpet in the hall was disgusting. The sheet on one of the beds had bloodstains so I switched beds. At 130 am I got up to use the bathroom. There was water coming out of the ceiling fan in the bathroom. I called the desk. They offered no solution. I had to go to the first floor to use the one public restroom which had a line of people that left the hotel after using the facilities. Because of the event in town, the hotel was full. There was nowhere for me and my husband to take a shower. We paid triple the normal price for a room with an unusable toilet and shower. The hotel said they would refund a small portion of our large fee, but the money is not back on my credit card. Calling the hotel has gotten me nowhere, nor has calling the corporation that owns the hotel. DO NOT STAY HERE!!
Stayed 1 night in Sep 2023

10/10 Excellent

Mitch

Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very kind staff and clean
Very friendly staff. Very clean. The staff went above and beyond with checking in and was very friendly. Room and hotel was very clean. Highly reccomend.
Stayed 1 night in Sep 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to family.
Stayed 2 nights in Sep 2023

8/10 Good

Carolyn

Stayed 3 nights in Sep 2023

8/10 Good

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place for a small town
This is not the Ritz Carlton, but for the price, it was a nice place. The guy at the front desk was very nice and friendly and polite and helpful. The room was comfortable, quiet, and the breakfast was perfectly up to par.
Stayed 1 night in Sep 2023

10/10 Excellent

Alma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Around barn tour
My daughter and I were there for a vineyard tour in celebration of her birthday.
Stayed 1 night in Sep 2023

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023