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Reviews of TownePlace Suites by Marriott Savannah Midtown

3 out of 5
TownePlace Suites by Marriott Savannah Midtown
11309 Abercorn Street, Savannah, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 111 out of 263 reviews" "
Rating 8 - Good. 89 out of 263 reviews" "
Rating 6 - Okay. 36 out of 263 reviews" "
Rating 4 - Poor. 14 out of 263 reviews" "
Rating 2 - Terrible. 13 out of 263 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
This is by far thr absolute best hotel i have ever stayed at !! Staff was amazing the rooms were amazing thank you
Stayed 2 nights in May 2024

8/10 Good

Frank

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
The room was small & dark, There were several different light sources, but all had low wattage bulbs. The carpet could use a cleaning. I walked around in pink socks before going to bed. When I took them off, the bottoms were dirty. The bed linens were very clean and the bed comfortable. The room was very quiet even though we were right next to the pool. The check in/check out staff were welcoming, efficient and helpful, with a smile! Breakfast was disappointing - the large mound of scrambled eggs were floating in a sea of yellow liquid! The pork sausage were actually small, thin slices of ham (Canadian bacon, maybe?).
Stayed 1 night in May 2024

10/10 Excellent

Debbie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not check the property area. Main reason was there to visit the family. Otherwise great place to stay
Stayed 1 night in May 2024

10/10 Excellent

carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff Ms Doris also great person . Great breakfast and the suite room very clean and comfortable . We will be back I hope soon
Stayed 1 night in May 2024

10/10 Excellent

Darlene, Eatonton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing! They were very helpful. We had some issues come up and they went out of their way to help us and give us advice which was very helpful. I would definitely go back just for that reason.
Stayed 1 night in May 2024
Response from AGM on 18 May 2024
Hi Darlene,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.Thank You! Thank You! Thank You! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General ManagerTownePlace Suites Savannah Midtown

8/10 Good

Angelette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and has nice furniture. The dining room was small but stocked well. Bring your own body lotion. Other than this the bathroom has all the essentials.
Stayed 2 nights in May 2024
Response from AGM on 18 May 2024
Hi Angelette,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.Thank You! Thank You! Thank You! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General ManagerTownePlace Suites Savannah Midtown

6/10 Okay

Lowanda

Travelled with partner
Liked: Staff & service
The breakfast was not appealing. The walls in between the rooms were very thin; I could hear the person next door as if he were in my room. There should be a least 1-2 bottles of complimentary water in each room. There should be at least one EV charging station at the property.
Stayed 3 nights in Apr 2024
Response from AGM on 7 May 2024
Dear Lowanda, We appreciate you taking the time to share about your experience with us. Please accept my sincere apologies for not exceeding your expectations. My team and I will focus more on delivering a better than average stay for our guests.Thank you,Assistant General Manager TownePlace Suites by Marriott Savannah Midtown

8/10 Good

Marianne

Stayed 1 night in Apr 2024
Response from AGM on 18 May 2024
Hi Marianne,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General ManagerTownePlace Suites Savannah Midtown

10/10 Excellent

veronica angela

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for leisure and business travelers.
Stayed 3 nights in Apr 2024
Response from AGM on 7 May 2024
Hello,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.Thank You! Thank You! Thank You! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General ManagerTownePlace Suites Savannah Midtown

6/10 Okay

Taqueilla

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from AGM on 7 May 2024
Dear Taqueilla, We appreciate you taking the time to share about your experience with us. . My team and I will focus more on delivering a better than average stay for our guests.Thank you,Assistant General Manager TownePlace Suites by Marriott Savannah Midtown

10/10 Excellent

Abigail

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Staff was super friendly and helpful! Excellent!!!!!
Stayed 3 nights in Mar 2024
Response from AGM on 11 Apr 2024
Hi Abigail! On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.Thank You! Thank You! Thank You! It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General ManagerTownePlace Suites Savannah Midtown

8/10 Good

Renee

Liked: Staff & service
Miss Doris went out of her way to assist us. The room was nice. Entrance and exit hall had a used piece of gum on the floor that was never removed during my stay
Stayed 3 nights in Mar 2024
Response from AGM on 11 Apr 2024
Hi Renee,Thank You! Thank You! Thank You! It is always encouraging to hear positive feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General ManagerTownePlace Suites Savannah Midtown

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was easy.
Stayed 2 nights in Mar 2024
Response from AGM on 19 Mar 2024
Hi Kayla,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from AGM on 11 Mar 2024
Hi Destiny,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and convenient dining options close by.
Stayed 1 night in Feb 2024

8/10 Good

Jennifer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the hotel was clean, however, there was a sock from a previous person.
Stayed 3 nights in Mar 2024
Response from AGM on 10 Mar 2024
Hi Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown. We did apologize for falling short in some areas. But we are glad you enjoyed your stay.Sincerely,Sara JonesAssistant General Manager

8/10 Good

Daniel

Travelled with family
Liked: Staff & service
Convienient for a local wedding and more affordable than the hotels on the river.
Stayed 1 night in Mar 2024
Response from AGM on 10 Mar 2024
Hi Daniel,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AGM on 10 Mar 2024
Hi Carolyn,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

8/10 Good

Mitchell

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were so friendly, especially the woman at breakfast every morning she was SO sweet to our 3 year old. Dining room had high chairs so that was a bonus. Room was comfy, our only complaint was that we stayed for 3 days and had zero housekeeping at all. Overall clean and friendly, the suites are pretty private. Definitely family friendly.
Stayed 3 nights in Feb 2024
Response from AGM on 10 Mar 2024
Hi Mitchell,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

Emily, Baxley

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Room very clean and kitchen was convenient for my extended stay.
Stayed 5 nights in Jan 2024
Response from AGM on 10 Mar 2024
Hi Emily,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

8/10 Good

Paul F.

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff moved us due to fridge problems. Fridge doors opened opposite to access and there was water on the floor (ice maker missing parts?) Replacement room OK
Stayed 2 nights in Feb 2024
Response from AGM on 10 Mar 2024
Hi Paul F.,Thank you for taking the time to share your thoughts regarding your stay at the TownePlace Suites Savannah Midtown. We apologize for failing to meet all of your expectations. I appreciate you sharing your experience with us, and to help better improve the experience for you and all our future guests. I have shared your feedback with our leadership team to fix these issues and help create better memorable experiences in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

stephen

Business traveller
Liked: Property conditions & facilities
Stayed 5 nights in Feb 2024
Response from AGM on 10 Mar 2024
Hi Stephen,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

david, SUMMERLAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful
Stayed 1 night in Feb 2024
Response from AGM on 10 Mar 2024
Hi David,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown. We hope to see you again next time your travels bring you back to Savannah.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful, attentive staff
The staff was very helpful, attentive, and kind. The breakfast was better than I expected. I was pleasantly surprised to discover the room had amenities I wasn't expecting (some plates, silverware, cups, and a few other kitchen items), which came in very handy when the restaurant I got food from my first night didn't provided utensils. Thanks for your hard work!
Stayed 3 nights in Feb 2024
Response from AGM on 10 Mar 2024
Hi Jonathan,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AGM on 5 Feb 2024
Hi Jennifer,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

Raleigh, tampa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Very friendly and courteous. Only place I want to stay when i come to Jacksonville. Good breakfast and very comfortable beds 😊
Stayed 9 nights in Jan 2024
Response from AGM on 5 Feb 2024
Hi Raleigh,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown. It is always encouraging to hear positive feedback, Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AGM on 30 Jan 2024
Hi Deborah,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

8/10 Good

Sashadewi

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Close to Malls, shops and restaurants. Staff was friendly and very helpful.
Stayed 2 nights in Jan 2024
Response from AGM on 30 Jan 2024
Hi Sashadewi,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

6/10 Okay

Joanne

Stayed 3 nights in Jan 2024
Response from AGM on 30 Jan 2024
Hi Joanne,Thank you for taking the time to share your thoughts regarding your stay at the TownePlace Suites Savannah Midtown. I appreciate you sharing your experience with us, and to help better improve the experience for you and all our future guests. I have shared your feedback with our leadership team to help create better memorable experiences in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely,Assistant General Manager

10/10 Excellent

Arleen, Atlanta

Stayed 3 nights in Jan 2024
Response from AGM on 30 Jan 2024
Hi Arleen,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Assistant General Manager

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
In and out easy; close to friends ; close to downtown; close to I95
Stayed 1 night in Jan 2024
Response from AGM on 9 Jan 2024
Hi Gilles,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sara JonesAssistant General Manager

8/10 Good

Asia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from AGM on 5 Jan 2024
Hi Asia,Thank you for taking the time to let us know about your experience while staying with us. We are happy to hear you enjoyed your stay. I have shared your feedback with our team to show the job well done. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Assistant General Manager

4/10 Poor

Chevron

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from AGM on 31 Dec 2023
Hi Chevron,Thank you for taking the time to let us know about your experience while staying with us. Your experience of your stay at the TownePlace Suites Savannah Midtown is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure to provide a far better experience in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Assistant General Manager

10/10 Excellent

Rita

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay for a family of five
Stayed 3 nights in Nov 2023
Response from GM on 15 Dec 2023
Hi Rita,On behalf of the entire hotel team, I want to thank you for sharing about your stay at the TownePlace Suites Savannah Midtown.It is always encouraging to hear positive feedback, our feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. We hope to welcome you again soon.Sincerely,General Manager

6/10 Okay

Marie

Stayed 3 nights in Nov 2023
Response from GM on 15 Dec 2023
Hi Marie,Thank you for taking the time to share your feedback regarding your stay at the TownePlace Suites Savannah Midtown. I appreciate you sharing your experience with us, and to help better improve the experience for you and all our future guests. I have shared your feedback with our leadership team to help create better memorable experiences in the future.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.Sincerely, General Manager

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We booked a two bedroom queen suite, the room was a great value for the price. The space was big enough to accommodate two couples comfortably.did not use pool are, however, it did seem clean
Stayed 1 night in Oct 2023
Response from General Manager on 7 Nov 2023
Hi Laura,We appreciate you taking the time to rate your experience with us. I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

2/10 Terrible

Matthew

Stayed 4 nights in Oct 2023
Response from Bill on 29 Oct 2023
Dear Matthew,We appreciate you taking the time to share about your experience with us. Please accept my sincere apologies for not exceeding your expectations. My team and I will focus more on delivering a better than average stay for our guests.Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown

6/10 Okay

Melissa

Travelled with family and small children
Liked: Staff & service
I only gave this hotel 3 stars because the girl at the front desk was super accommodating and put us in a suite. Our original room we were given had quite the smell. Literally made my 6 yr old gag.
Stayed 1 night in Oct 2023
Response from General Manager on 7 Nov 2023
Dear Melissa, We appreciate you taking the time to share about your experience with us. Please accept my sincere apologies for not exceeding your expectations. My team and I will focus more on delivering a better than average stay for our guests.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

8/10 Good

Jake

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 3 nights in Oct 2023
Response from General Manager on 7 Nov 2023
Dear Jake, We appreciate you taking the time to rate your experience with us and I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Oct 2023
Response from General Manager on 7 Nov 2023
Dear Karen, We appreciate you taking the time to rate your experience with us and I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

4/10 Poor

Michael

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Outdated and not very clean
The layout was okay but the furniture was in bad need of replacement. Heavy stains and looked dirty. The floors had toenails on it. The bathroom had chunks of hair and floor was very sticky.
Stayed 4 nights in Oct 2023
Response from General Manager on 7 Nov 2023
Dear Michael, We appreciate you choosing to stay with us and taking the time to share about your experience. Please accept my sincere apologies for the condition of your room. My team and I will work had to address your concerns. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

10/10 Excellent

ronda

Stayed 3 nights in Sep 2023
Response from Bill on 9 Oct 2023
Dear Ronda,We appreciate you taking the time to rate your experience with us and I'm grateful you enjoyed your stay.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

10/10 Excellent

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Bill on 30 Sept 2023
Hi Dorothy,We really appreciate the great rating. I'm grateful you enjoyed your stay.Thnak you,General Manager TownePlace Suites by Marriott Savannah Midtown

6/10 Okay

Penny

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
$100 additional fee for less than 24 hour small (12#) pet stay. Did not see this charge on the Expedia site when booking. Our room was across the hall from the laundry machines which I could hear running throughout the night. No door on the laundry room or it stayed open all night. On the other side of our room was the pool so we couldn't open the drapes. Literally, if I opened the window I could jump in the pool! Since it's a non-smoking hotel, there were several people outside of the hotel smoking, one laying in the bed of his truck smoking 😣 Hotel was clean and complimentary breakfast had many options. Staff were friendly.
Stayed 1 night in Sep 2023
Response from Bill on 30 Sept 2023
Dear Penny,Please accept my sincere paologies for any confusion about our pet policy. This should be mentioned in our pet fee section on our website. My team and I will address the laundry room. I'm sorry you also had that experience. Our goal is to deliver a better than average stay and we fell short of this during your visit. I understand any frustration you had and will work on doing better.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

10/10 Excellent

Raleigh, tampa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Bill on 30 Sept 2023
Dear Raleigh,We appreciate you taking the time to rate your experience with us. I'm grateful you enjoyed your stay.Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown

6/10 Okay

Ashley

Liked: Cleanliness
Breakfast was subpar
Stayed 2 nights in Sep 2023
Response from Bill on 30 Sept 2023
Hi Ashley,Please accept my sincere paologies for breakfast being subpar. My team and I are working on ways to improve our breakfast experience.Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

10/10 Excellent

Taylor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Bill on 30 Sept 2023
Dear Taylor,We appreciate you taking the time to rate your experience with us. I'm grateful you enjoyed your stay.Thank you,General ManagerTownePlace Suites by Marriott Savannah Midtown

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unfortunately this was one of the worst stays. We were on vacation with our family, 12 people total, and we reserved 4 rooms. When we got there the lady at the desk was checking in the first room and charged us more than the room was reserved for. The next set of rooms she stated that no reservations were found. I showed her the confirmation and she still stated it was not in the system but she stated she had other rooms available but it was going to be 200 a room when online it was reserved for 157. At that point we didn't trust staying there so we had to find another hotel at 11pm.
Stayed 1 night in Sep 2023
Response from Bill on 30 Sept 2023
Dear Anonymous,Please accept my sincere apologies for the bad experience. We will continue training our new front desk associates to deliver more memorable experiences. I understand your frustration and concern. This is never the stay we wanted for you and your family. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

10/10 Excellent

William

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean the staff was wonderful and very accommodating
Stayed 1 night in Sep 2023
Response from Bill on 30 Sept 2023
Dear William,We appreciate the great feedback and I'm grateful you enjoyed your stay. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown

6/10 Okay

Shari

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
The Continental Breakfast - Not Worth Your Time
Ok, 1) the hotel is nice to be a dog friendly place. They kept the grounds nice. However, since it's a dog friendly place it should have move outside trash receptors/cans so you can dispose of your dogs business properly. Only one around the corner going towards the back of the site. NO. 2) the continental breakfast the area where it's held is TO SMALL. it looks a dorm room the only place left to create this space. NO. They need to reconsider placement. 3) the staff 2ladies in-charge of the breakfast area are NOT NICE. they do not greet the guest. they don't ask if you need anything. Finally THEY NEVER SMILE TO THE PEOPLE WHO AER PAYING TO STAY THERE. My observation they should be resigned to another area away from customer contact. thank you
Stayed 3 nights in Sep 2023
Response from Bill on 30 Sept 2023
Hi Shari, Please accept our sincere apologies for our breakfast not meeting or exceeding your expectations. Good customer service is usually our strongest asset. Somehow, we dropped the ball during your visit. I will regroup with my small team and make sure our focus is deliver a better than average stay for all our guests. Thank you,General Manager TownePlace Suites by Marriott Savannah Midtown