Our family has always stayed at Perry Lane and decided to give the Thompson a chance this time since we were just passing through on the way to Florida and then on the way back North. The hotel is cute, clean, and easily accessible by car. The rooftop bar/restaurant is definitely a highlight with beautiful views, dedicated staff, and cute, although somewhat limited, middle Eastern menu. The worst part of our stay was the downstairs staff. After a six hour drive our room was not ready for check in until 6 pm. We made the front desk person take off the outrageous resort fee. As well, the doorman seems to be misunderstanding his job. As we were walking in with all our luggage, he just stood there instead of opening the door for my two daughters who were struggling to open the doors with their suitcases in hand while he told them to go through the other door and pull harder. Finally, the front desk lady at check out tried to refuse to provide me with a copy of my invoice, saying I should ask Expedia. I had to explain to her that Expedia would not have my actual restaurant and other hotel charges on file. I think Hyatt should send in a team to train the staff to make the experience more professional and graceful, because the property definitely has potential.