Serves lunch, dinner and happy hour

Reviews of The Desoto Savannah

4 out of 5
The Desoto Savannah
15 East Liberty Street, Savannah, GA

Reviews

8.4

Very good

Rating 10 - Excellent. 1307 out of 2406 reviews" "
Rating 8 - Good. 554 out of 2406 reviews" "
Rating 6 - Okay. 308 out of 2406 reviews" "
Rating 4 - Poor. 157 out of 2406 reviews" "
Rating 2 - Terrible. 80 out of 2406 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Patricia C

Travelled with group
Property was nice but room had no easy access to plug in phone chargers no fridge no clock housekeeping cleaned well enough but didn’t refill coffee supplies or water bottles
Stayed 4 nights in May 2024

10/10 Excellent

Danielle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Mar 2024

6/10 Okay

Sarah

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is centrally located, everything is within walking distance. Lobby is very nice and the staff were very friendly. The only complaint we all had is about the rooms. They are a bit outdated and we had issues with the shower drain and AC which resulted in us having to move rooms our first night. We stayed on the 2nd floor, pool view, and would hear kids screaming at the pool as early as 7am. The pipes in the bathroom also made a lot of noise. That said, we would stay here again.
Stayed 3 nights in May 2024

10/10 Excellent

Wendi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with great amenities. Great bar and excellent restaurant. Very friendly and helpful staff. Would recommend
Stayed 3 nights in May 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Managing Director on 27 May 2024
Dear Scott, We are delighted you had an outstanding stay at The DeSoto Savannah and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon. Warm regards, Managing Director

8/10 Good

Nicole

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed my recent stay at this property. It’s beautiful, the location is wonderful and the staff that checked us in were fantastic. The room was pretty clean, and the staff that checked us out were ok, not very friendly. Overall it was a nice location and I’d stay again.
Stayed 1 night in May 2024
Response from Managing Director on 25 May 2024
Dear Nicole, Thank you for taking the time to share your feedback regarding your recent stay at The DeSoto Savannah. We are delighted to know that you enjoyed our ideal location in the historic district, with boutiques and restaurants within close proximity. It is also wonderful to know that our spotless accommodations met your expectations. However, we sincerely apologize for the unsatisfactory interaction at the front desk. This is not typical of our usual standard, and we regret not meeting your expectations. Please be assured that your comments will be addressed with the appropriate team to ensure it is not repeated moving forward. We hope to have the opportunity to welcome you back to provide you with the hospitality we are known for.Warm regards, Managing Director

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from GENERAL MANAGER on 26 May 2024
Dear Marilyn, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The DeSoto Savannah; we look forward to seeing you again soon. Warm regards, Managing Director

8/10 Good

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom area is not conducive to traveling women, no place to put makeup bag, etc.
Stayed 1 night in May 2024
Response from Managing Director on 25 May 2024
Dear Cheryl, Thank you for sharing your feedback regarding your recent stay at The DeSoto Savannah. While we are delighted to learn that you enjoyed most aspects of your visit, we regret not meeting all of your expectations. Your comments are valuable as they guide us in our continuous commitment to improvements to our overall guest expereince. We appreciate your understanding and look forward to welcoming you back the next time you are in the area.Warm regards, Managing Director

8/10 Good

Tayler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Managing Director on 25 May 2024
Dear Tayler, Thank you for choosing The DeSoto Savannah and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon.Warm regards, Managing Director

10/10 Excellent

joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities
the people were outstanding as friendly and as helpful as is possible the hotel itself wa sfabobulous eerything one could possibly want on vacation the whole experience was very user friendly
Stayed 3 nights in May 2024
Response from GENERAL MANAGER on 23 May 2024
Dear Joe, We are incredibly pleased you enjoyed your stay at The DeSoto Savannah and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We look forward to being your first choice every time you visit the area.Warm regards, Managing Director

8/10 Good

Randal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean hotel. Great location for walking around Savanna. Hotel restaurant was delicious and reasonably priced. We had one issue with the guests next door being loud and obnoxious in the middle of the night. The management took care of the issue and comped the night for us. Samir the hotel manager was awesome.
Stayed 2 nights in May 2024
Response from Managing Director on 24 May 2024
Dear Randal, Thank you for choosing to stay with us at The DeSoto Savannah and sharing your review. We are pleased to know that our beautiful and convenient property is perfect for your plans. We also appreciate you mentioning our delicious onsite dining options. That said, we regret the noise issues you encountered due to the other guests, and we can understand the frustration this caused. We are glad to know that our associates resolved the problem to your satisfaction. We look forward to welcoming you back soon.Warm regards, Managing Director

10/10 Excellent

Adam, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing customer service from start to finish. Alexa at the front desk was personable and professional. I’ve been in hospitality for 20 years and this is the definition of southern hospitality. Never truly knew what that meant until staying here. This place puts any 5star Vegas hotel to shame. Above and beyond. I recommend this hotel if you’re ever in Savannah! Worth every penny.
Stayed 2 nights in May 2024
Response from GENERAL MANAGER on 22 May 2024
Dear Adam, Thank you for recommending The DeSoto Savannah to future travelers. We are delighted to read that Alexa helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and look forward to having the opportunity to welcome you back on a future visit.Warm regards, Managing Director

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from GENERAL MANAGER on 23 May 2024
Dear Chuck, Thank you for choosing The DeSoto Savannah. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to the city.Warm regards, Managing Director

8/10 Good

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent. There was an issue with our room so they immediately moved us and upgraded our room.
Stayed 1 night in May 2024
Response from GENERAL MANAGER on 22 May 2024
Dear Jeanne, Your kind comments and excellent rating are greatly appreciated by all of us here at The DeSoto Savannah. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon.Warm regards, Managing Director

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the mix of modern and historical.
Stayed 2 nights in May 2024
Response from GENERAL MANAGER on 22 May 2024
Dear Olivia, Thank you for choosing The DeSoto Savannah. We are delighted our beloved landmark hotel with its mix of history and modern-day style was the perfect spot for your visit to Savannah. Thank you again for being our guest. We look forward to welcoming you back to the area.Warm regards, Managing Director

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location was perfect. Only thing is the bathroom shower needed updating.
Stayed 3 nights in May 2024
Response from GENERAL MANAGER on 26 May 2024
Dear Connie, Thank you for choosing The DeSoto Savannah. Whether it's taking in the skyline from your balcony, visiting our one-of-a-kind art gallery, or joining a Sip & Stroll, we love knowing we can immerse our guests in the heart and soul of Savannah. It was a pleasure hosting your visit, and we look forward to your return.Warm regards, Managing Director

6/10 Okay

Jennifer

Travelled with family and small children
Disliked: Cleanliness, amenities
Overall we were not impressed. We had to request for the room to be cleaned and our tv and patio door were broken. The area surrounding the hotel was beautiful.
Stayed 3 nights in May 2024
Response from Managing Director on 21 May 2024
Dear Jennifer, We apologize for the inconvenience you experienced during your stay with us. It is disheartening to hear that your room was not cleaned to your expectations and that you encountered maintenance issues. Please know that we take these matters seriously and will address them to ensure a more comfortable experience for our future guests. On a positive note, we're delighted that you found the surrounding area beautiful and hope that this aspect of your stay provided some enjoyment. We truly value your feedback and hope to have the opportunity to exceed your expectations in the future.Warm regards, Managing Director

8/10 Good

Vicki S

Liked: Cleanliness, staff & service, property conditions & facilities
The pipes in the wall of the shower made very loud, groaning noises frequently in the early morning hours and would often result in the water in the shower to stop for a few seconds.
Stayed 2 nights in May 2024
Response from GENERAL MANAGER on 22 May 2024
Dear Vicki, Thank you for choosing The DeSoto Savannah for your recent visit. While we are glad you enjoyed your overall stay, we sincerely apologize for the noise concerns during your visit and its impact on your overall comfort. Your feedback allows us to improve our guest experience, and we genuinely appreciate you sharing it with us. We hope you will consider us for your next visit, so we may have the opportunity to provide you with a flawless stay.Warm regards, Managing Director

6/10 Okay

Joe

Liked: Cleanliness, staff & service
On the website to reserve room it states free parking. Thats not true. It has valet parking at $45 a night. The parking couldnt accomindate my truck and trailer. Rooms were clean and comfortable. But not anything special. Dining was ok. Staff were very kind and respectful.
Stayed 2 nights in May 2024
Response from Managing Director on 21 May 2024
Dear Joe, We appreciate your feedback regarding your recent stay at our hotel. We apologize for any confusion regarding the parking fee and situation. We regret to hear that our parking facilities were unable to accommodate your truck and trailer adequately. Please know that these are mentioned on our hotel's website. We're pleased to know that you found our rooms clean and comfortable. Your comments about our dining options are duly noted, and we will strive to enhance this aspect of our services. Furthermore, we are delighted to hear that our staff left a positive impression on you with their kindness and respect. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for an improved experience in the future.Warm regards, Managing Director

8/10 Good

Jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an issue with our room. They immediately moved us and upgraded us to a better room. Really nice pool area. Excellent service.
Stayed 1 night in May 2024
Response from Managing Director on 20 May 2024
Dear Jeanne, Thank you for choosing to stay at The DeSoto Savannah and for sharing your review. We are delighted to learn you were pleased with our thoughtful hospitality and well-maintained pool area and that you enjoyed the room upgrade. However, we regret the concern you had with your initial room. Thank you again for your feedback, and we look forward to your next visit. Warm regards, Managing Director

10/10 Excellent

maria

Travelled with family
It was convenient and centrally located to all. Only thing I didn’t like is that the hallways were too dark
Stayed 2 nights in May 2024
Response from Managing Director on 20 May 2024
Dear Maria, Thank you for staying at The DeSoto Savannah and for sharing your feedback. We are glad to know you enjoyed your stay with us and that you were especially pleased with our ideal location. However, we regret the concern you had with the hallways, and we will share your comments with the appropriate teams as we strive to enhance our guest experience at all levels. It was a pleasure to accommodate you, and we look forward to your return visit.Warm regards, Managing Director

10/10 Excellent

Ora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was kind, the room was comfortable and the view from the balcony was great!
Stayed 1 night in May 2024
Response from Managing Director on 20 May 2024
Dear Ora, Thank you for choosing The DeSoto Savannah and for sharing your experience. We are delighted to know you were pleased with our front desk associates, exceptional accommodations, and excellent views. It was a pleasure to host you, and we look forward to welcoming you back soon. Warm regards, Managing Director

10/10 Excellent

Carole

Travelled with partner
Loved the room. Everything was convenient. First day didn’t get room service, needed to ask forit
Stayed 2 nights in May 2024
Response from Managing Director on 17 May 2024
Dear Carole, Thank you for choosing The DeSoto Savannah and for the high rating. We are thrilled to know you had a great stay and that our intuitively designed guestrooms exceed your expectations. We appreciate all of your feedback, and we look forward to welcoming you again very soon.Warm regards, Managing Director

6/10 Okay

aundry l.

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from Managing Director on 17 May 2024
Dear Aundry l., Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warm regards, Managing Director

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I enjoyed our stay. Will certainly return. The view in the King Skyline room was fantastic.
Stayed 1 night in May 2024
Response from Managing Director on 16 May 2024
Dear Jonathan, Thank you for choosing The Desoto Savannah and for your kind feedback. We are pleased to know that your stay was perfect in every way possible and that you enjoyed our comfortable accommodations with spectacular views. We appreciate your business, and we look forward to seeing you again soon.Warm regards, Managing Director

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our short stay. Only thing was our floor in front of our door was broken. Seemed like the only one like that in our area.
Stayed 1 night in May 2024
Response from Managing Director on 14 May 2024
Dear Dawn, Thank you for choosing to stay with us at The DeSoto Savannah. We are glad to know you overall had a pleasant stay and that you enjoyed most aspects of your time with us. That said, we have also taken note of your additional comments, and we will share them appropriately as we strive to improve our guests' experience. We are grateful for your feedback and look forward to welcoming you again.Warm regards, Managing Director

10/10 Excellent

Caroline, Upper Marlboro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Managing Director on 15 May 2024
Dear Caroline, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at The Desoto Savannah. Thank you for choosing us for your time in Savannah; we hope to see you again soon.Warm regards, Managing Director

10/10 Excellent

elena

Travelled with family and small children, Business traveller
There no ROOF TOP as saying Bar Roof Top But I like pool and Gym. Walk to restaurants , beautiful parks Location just great. Can’t book spa tho but make sure when you book do that too!
Stayed 1 night in May 2024
Response from Managing Director on 14 May 2024
Dear Elena, Thank you for choosing to stay with us at The DeSoto Savannah. We are glad to know you had a pleasant stay overall and that our various amenities enhanced your time with us. We also appreciate you mentioning our convenient location. That said, we regret not meeting all of your expectations and the disappointment this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your understanding and look forward to welcoming you again.Warm regards, Managing Director

4/10 Poor

Monique

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointed in the uncleanliness of the rooms. The bathroom was worst than I ever seen. Spots, rings and dingy appliances. The cost of the hotel is way too much for what was provided. I would like some sort of compensation for the inconvenience.
Stayed 1 night in May 2024
Response from Managing Director on 12 May 2024
Dear Monique, Thank you for your evaluation of your time with us. We are sorry we did not provide you with the refreshing and revitalizing stay that you deserved. We take the cleanliness of our hotel very seriously, and we are very disappointed to learn that you experienced many difficulties while staying with us. Please accept our sincere apologies for your frustration and inconvenience as our guest. Your feedback is much appreciated. We will share your message appropriately. Thank you once more for your understanding and we hope to have you revisit so we can show you the outstanding visit you deserve.Warm regards, Managing Director

8/10 Good

MOZELLE

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Managing Director on 12 May 2024
Dear Mozelle, Thank you for choosing The DeSoto Savannah and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon. Warm regards, Managing Director

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Only thing I don’t like is $45/ day plus tipping for valet parking. Only other option is nearby garages for 40-$50/24 hrs. Street parking is very limited and mostly 5 hour.
Stayed 1 night in May 2024
Response from Managing Director on 10 May 2024
Dear Rachel, Thank you for choosing The DeSoto Savannah and for taking the time to evaluate your stay. We are pleased the majority of your visit was enjoyable; however, we regret your dissatisfaction with our parking fee. These fees are listed on our website, and we will share your comments appropriately. Everything we do is aimed at providing you with a revitalizing experience, and we are grateful for the feedback. Thank you again; we hope you will choose us the next time you visit Savannah.Warm regards, Managing Director

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities
Very hospitable staff snd pleasant atmosphere. Disappointed with the very noisy room. We left our room at 9:00am and when we returned at 4:00 our room was never cleaned. Cleaning staff was very polite, just not enough help. Lighting was poor in the bathroom.
Stayed 2 nights in Apr 2024
Response from Managing Director on 10 May 2024
Dear Patricia, Thank you for sharing your recent stay at The DeSoto Savannah and for providing your valuable feedback. We are delighted to hear that you found our associates to be courteous and the ambiance enjoyable. That said, we understand your disappointment with the noise level in your room and apologize for the inconvenience it has caused. We will address this appropriately to ensure a more peaceful environment for our guests in the future. Furthermore, we apologize for the oversight in cleaning your room. Your feedback regarding the bathroom lighting is also duly noted, and we will look into ways to improve this aspect of our accommodations. We value your input as it helps us identify areas for improvement and enhance the overall guest experience. Thank you once again for choosing us, and we look forward to welcoming you back for a seamless stay.Warm regards, Managing Director

10/10 Excellent

Terez

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Classic Savanah. Elegant. Great hotel amenities. Easy walk to many attractions and restaurants.
Stayed 1 night in Apr 2024
Response from Managing Director on 7 May 2024
Dear Terez, Thank you for sharing your recent stay at The DeSoto Savannah. The DeSoto blends the elegance, history, and charm of one of America’s oldest cities with a playful dose of Southern spirit, so we are delighted to hear that you found your experience to be enriching with outstanding hotel amenities. We are also pleased to learn that our convenient location allowed you to easily explore nearby attractions and restaurants, enhancing your overall stay. We appreciate your kind feedback and are grateful for your positive review. It was our pleasure hosting you, and we look forward to welcoming you back for another memorable stay.Warm regards, Managing Director

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Managing Director on 7 May 2024
Dear David, Thank you for the excellent rating. It is always gratifying to receive praise for exceeding expectations, and we are thrilled you enjoyed your stay. It was our pleasure serving you at The DeSoto Savannah, and we hope to see you again soon. Warm regards, Managing Director

4/10 Poor

Burhan

Stayed 1 night in May 2024
Response from GENERAL MANAGER on 26 May 2024
Dear Burhan, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless visit; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Warm regards, Managing Director

10/10 Excellent

Concetta

Liked: Cleanliness, amenities, property conditions & facilities
This was the best location to stay. Clean, everyone was sooo friendly and helpful. Beautiful pool and surrounding outdoor area. Would highly recommend
Stayed 4 nights in Apr 2024
Response from Managing Director on 5 May 2024
Dear Concetta, We are so pleased to read how happy you were with our fantastic location, spotless property, warm hospitality and excellent amenities! Providing an exceptional stay to every guest is what we strive for every day. Thank you for your recommendation for The DeSoto Savannah, and we hope to welcome you back soon for another enjoyable visit.Warm regards,Managing Director

6/10 Okay

Susan, Lees Summit

Travelled with group
The location is perfect. I have stayed here several times since 2018 and the quality has declined. No baggage racks anymore, no night lights in bathroom, bedding looks worn, tv reception is not good (no signal), restaurant not open as often as it used to be. It's just not the same, especially since the pandemic.
Stayed 4 nights in Apr 2024
Response from Managing Director on 5 May 2024
Dear Susan, Thank you for choosing to stay with us again and taking the time to share your review. We regret not meeting all of your expectations with the in-room amenities, and we can understand the frustration this caused. We want every guest who stays with us to have a fulfilling experience and depart with a lasting, favorable impression. We fell short in making that happen for you; therefore, we want to extend our apologies. Please know our front desk is available around the clock to make your stay as comfortable as possible. We are also sorry for your disappointment with the restaurant's timing, and we will share your comments appropriately as we are committed to improving our guest's experience. That said, we appreciate you mentioning how our location was ideal for your plans. We are grateful for your valuable feedback and hope you will revisit us for the exceptional stay that you should always expect from us.Warm regards, Managing Director

10/10 Excellent

Lauri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Managing Director on 4 May 2024
Dear Lauri, Thank you for the wonderful rating for The DeSoto Savannah. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we look forward to hosting you again soon.Warm regards, Managing Director

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Managing Director on 4 May 2024
Dear Christina, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at The DeSoto Savannah. We look forward to welcoming you back on your next visit.Warm regards, Managing Director

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean. Rooms very basic. No refrigerator. Staff is amazing! They make the place awesome.
Stayed 1 night in Apr 2024
Response from Managing Director on 3 May 2024
Dear Christina, Thank you so much for taking the time to share your experience with us. We're delighted to hear that you found your stay comfortable and our facilities clean. We are also thrilled to hear that our dedicated staff made a positive impact on your overall experience. Their commitment to providing excellent service is truly commendable, and we'll be sure to pass along your kind words to them. We hope to have the opportunity to welcome you back to The DeSoto Savannah for an even more enjoyable stay in the future.Warm regards, Managing Director

8/10 Good

Mario

Travelled with partner
Liked: Cleanliness, staff & service
Room lacking amenities. Coffee
Stayed 1 night in Apr 2024
Response from Managing Director on 1 May 2024
Dear Mario, Thank you for choosing The DeSoto Savannah and sharing your experience. We are pleased that you enjoyed your stay overall; however, we regret any inconvenience you experienced due to the lack of amenities in your room. We have shared your comments with the appropriate individuals as we strive to improve our guest experience. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Warm regards, Managing Director

8/10 Good

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The public areas of this hotel are high end, top notch. The staff is amazing. Warm, welcoming and professional. Housekeeping was attentive. The room was a little less than we expected. Small, basic, bland. Not at the level we expected based on the public area. The bed was quite comfortable, however. Location is great.
Stayed 3 nights in Apr 2024
Response from Managing Director on 1 May 2024
Dear Mary, Thank you for choosing The DeSoto Savannah and sharing your experience. We are glad our location was convenient for everything you wanted to do on this visit and that our devoted associates took great care of you. We will certainly share your praises with them. While we are also happy to know you loved our comfortable beds, we regret your disappointment with the size of your room. As a historic building, we do have certain limitations. We are grateful for all of your feedback and hope you will return for the flawless stay you deserve.Warm regards, Managing Director

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Managing Director on 1 May 2024
Dear Scott, Thank you for rating your stay at The DeSoto Savannah. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Warm regards, Managing Director

10/10 Excellent

Alexandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay at The Desoto. Beautiful property in a great location.
Stayed 3 nights in Apr 2024
Response from Managing Director on 30 Apr 2024
Dear Alexandra, It was a pleasure to read your fantastic review of The DeSoto Savannah. We enjoyed reading your comments about our property and convenient location. It was our pleasure having you as our guest, and we hope you will choose to stay with us again the next time your travels bring you to our area.Warm regards, Managing Director

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Beautiful inside, pool felt like a resort and the rooms were spacious and clean. Bonus- walkable everywhere. Can’t wait to return!
Stayed 1 night in Apr 2024
Response from Managing Director on 30 Apr 2024
Dear Colleen, Thank you for your glowing review! We are thrilled to learn that you had such a pleasant stay with us. It's wonderful to hear that you found our property amazing, with spacious and clean rooms, and that you enjoyed our resort-like pool. We are also pleased that our convenient location allowed you to explore the area easily. We eagerly await your return for another enjoyable stay.Warm regards, Managing Director

2/10 Terrible

Brandi

Travelled with family
Liked: Amenities
Disliked: Cleanliness
I recently stayed at the DeSoto Savannah, and unfortunately, my experience fell far short of expectations. Upon arrival, both rooms on my reservation weren't ready, despite being past the check-in time. To add to the frustration, I was charged double for rooms I had already paid for. While the lobby and bar area exuded charm and elegance, the ambiance drastically declined once on the room floors. Poor lighting made navigation challenging, and the rooms themselves were severely outdated and unclean, a far cry from the enticing images advertised online. The lack of cleanliness was appalling; the floors were grimy, the toilet bore unsightly skid marks, and the discovery of a bug wrapped in a supposedly clean washcloth was deeply unsettling. Upon bringing these concerns to the attention of the front desk, their response was merely an apology and a replacement of towels, which hardly addressed the issue. Moreover, the housekeeping service during our stay was subpar, barely meeting the minimum standards of cleanliness expected in a hotel of this caliber. Overall, my stay merits a disappointing 4/10 rating. The promising facade of the lobby and bar failed to mask the glaring shortcomings of the rooms and service, leading to a profoundly unsatisfactory experience.
Stayed 2 nights in Apr 2024
Response from The DeSoto on 28 Apr 2024
Good Day Ms. Riggins,Thank you for bringing your concerns to our attention. We value your feedback and are addressing the concerns with our House Keeping team. As far as payment of your 2 rooms is concerned, you were not charged double. The way the reservation was made the hotel is supposed to collect the funds for your rooms and taxes. Expedia did not take payment at the time of the reservation. Warm regards

10/10 Excellent

carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GENERAL MANAGER on 29 Apr 2024
Dear Carolyn, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at The DeSoto Savannah; we look forward to seeing you again soon. Warm regards, Managing Director

6/10 Okay

Karin

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from GENERAL MANAGER on 29 Apr 2024
Dear Karin, Thank you for rating your visit with us. We are disappointed if you had any issues which kept you from thoroughly enjoying your stay. We would welcome another opportunity to show you our outstanding hospitality. We appreciate the feedback and hope to see you the next time you visit the area.Warm regards, Managing Director

6/10 Okay

Jami

Travelled with family
Liked: Staff & service, amenities
We had a great stay. But the room could of been a little cleaner.
Stayed 2 nights in Apr 2024
Response from Managing Director on 28 Apr 2024
Dear Jami, Thank you for taking the time to review your stay with us. While we are glad your overall experience our pleasant, we regret not meeting your expectations. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Warm regards, Managing Director

10/10 Excellent

Kelly

The staff are friendly and knowledgeable the first floor is gorgeous and welcoming. The bar and restaurants were lovely. The hallways to rooms are poorly lit. Would stay here again and recommend.
Stayed 1 night in Apr 2024
Response from Managing Director on 28 Apr 2024
Dear Kelly, Thank you for taking the time to review your stay at The Desoto Savannah. We are pleased to know that your experience was perfect in every way possible and that you loved our beautiful property. We are also glad that you enjoyed the excellent service provided by our devoted staff as well as had a memorable time at our restaurant and bar. Thank you again for recommending us to our future guests, and we look forward to welcoming you again soon.Warm regards, Managing Director