Lobby sitting area

Reviews of Baymont by Wyndham Port Wentworth

2.5 out of 5
Baymont by Wyndham Port Wentworth
7220 Highway 21, Port Wentworth, GA

Reviews

6.4
Rating 10 - Excellent. 91 out of 386 reviews" "
Rating 8 - Good. 100 out of 386 reviews" "
Rating 6 - Okay. 64 out of 386 reviews" "
Rating 4 - Poor. 51 out of 386 reviews" "
Rating 2 - Terrible. 80 out of 386 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Ann, Nashville

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Toilet seat was broken and the ice machine was difficult to use.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Ann,Thank you for bringing these issues to our attention. We apologize for the inconvenience caused by the broken toilet seat and the difficulties you experienced with the ice machine. We are committed to ensuring our facilities are in perfect working order and appreciate your feedback as it helps us improve. These issues will be addressed immediately by our maintenance team to ensure they are fixed and to prevent any future inconvenience.We hope this experience does not deter you from choosing to stay with us again. We look forward to the opportunity to serve you better in the future and ensure your stay is comfortable and hassle-free.Sincerely,

2/10 Terrible

Erin

I cannot get ahold of anyone at the property, both phone numbers ring and ring. One has a voice mail box thats full but after calling 5 times someone could have picked up
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Erin,Thank you for your feedback, and we apologize for the difficulty you've experienced in reaching our staff via phone. It is important to us that our guests can easily contact us, and we regret that we did not meet this standard in your experience. We are addressing this issue promptly to ensure that our communication lines are more reliable and that our voicemail system is regularly monitored and cleared to prevent it from being full.We appreciate your patience and hope to resolve this issue swiftly so that future communications are smooth and timely. We are committed to providing you with the support you need and look forward to the opportunity to speak with you directly and address any concerns you may have. Sincerely,

4/10 Poor

DAWN

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Broken tip lock sheets not white. No receipt given. Noisy neighbors. Good Hot water and nice white sheets
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on 11 Apr 2024
Dear DAWN,We appreciate you taking the time to share your feedback regarding your recent stay with us. It's concerning to hear about the issues you experienced, including the broken tip lock and the condition of the sheets, as well as the absence of a receipt and disturbances from neighboring guests. These aspects are not reflective of the high standards we strive to uphold, and we sincerely apologize for any inconvenience caused.On a positive note, we're glad to hear that you found satisfaction with the hot water and the quality of our white sheets. We are committed to ensuring our guests have a comfortable and pleasant experience, and your comments highlight areas for immediate improvement. Please be assured that we will address these concerns with our team to prevent future occurrences and improve our guest experience. We hope to have another opportunity to provide you with a stay that fully meets your expectations and our standards.Sincerely,

10/10 Excellent

Jaron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on 15 Apr 2024
Dear Jaron, Your satisfaction is crucial to us, and we truly appreciate your patronage. The high rating you provided is a great motivator for us to continue enhancing our services to ensure an exceptional experience for you and other guests in the future. We look forward to your next visit and hope to see you again soon.Sincerely,

10/10 Excellent

Brian

Response from MP - Guest Relations Manager on 9 Apr 2024
Hello Brian, hank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.

2/10 Terrible

PC

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Reserved two rooms of dual queen beds. They only had, (and knew all along), two rooms with a single king. No problem, we only have two people sleeping on the floor. They called it an "upgrade". Breakfast was a pathetic joke.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello PC, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Vicky

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not what we were expecting for a Baymont. However, it did seem like they were in the process of improving the rooms. Staff was very friendly, and tried their best to make you comfortable.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 2 Apr 2024
Hello Vicky, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Bethany

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not clean. There was an odd, unidentifiable odor on the entire second floor. The security latch on my door was broken. The tub had an actual acrylic patch visible. There was no cold drinks available - front desk said the refrigeration was broken, so they had nothing available. Lastly, I don’t know what to make of it, but several (like 4-5) room doors on my floor were slightly propped open by the security latch as though being left open for someone who was coming with no key. Made me wonder if it was some sort of “by the hour” situation. There are several reputable hotels right next door to this. Choose one of those.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Bethany, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

John Bruce

Even though we booked and paid for our reservation a week ahead of time and didn’t arrive very late they had no rooms for us
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello John Bruce, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Victor

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 31 Mar 2024
Hello Victor, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Les

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We had reserved a double queen room for 3 people, and when we arrived we received a room with a king bed (no couch or anything). He tried to market this as an upgrade! Ha! If we weren't traveling as a group, we would've just left. The staff at checked-in couldn't seem to understand this pretty blaring issue. Our kid slept on the floor. This is not at all what we paid for at.all, and no recource was given. Additionally, many things were broken or in poor condition: internet wasn't working the entire stay, pool was out of order and closed, our bathroom door wouldn't even shut, bar to hang clothes on was cut too short and wouldn't support any weight, mircowave handle in room was broken, thermostat on the wall had no power running to it. A broken window unit was just sitting in the hallway right off the elevator. Seemed like a good amount of code violations just about everywhere you looked: storage/trash in the stairwell, wires hanging down from where exit signs should be. We waited to check out 30mins before standard check out time, and a sign was there to "ring the bell for service." We waited for awhile, but no one showed, and that was our last impression. It was shockingly subpar.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 27 Mar 2024
Hello Les, We apologize for the inconvenience you experienced during your stay. Our team is dedicated to ensuring that our guests have a comfortable and enjoyable experience. We appreciate your feedback regarding the room conditions and will address them to prevent any future issues. Thank you for staying with us and we hope to have the opportunity to welcome you back again.

8/10 Good

Avery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved staying here! Kind staff, great wifi, great location, clean & well air conditioned. Breakfast was very average- nothing hot except waffles. Overall recommend.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Avery, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Jose

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2024
Response from MP - Guest Relations Manager on 19 Mar 2024
Hello Jose, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Garth

Disliked: Amenities, property conditions & facilities
I had no hot water to shower.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on 16 Mar 2024
Hello Garth, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

william

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was unprofessional. We did not have any TV or internet.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 3 Mar 2024
Hello William, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

10/10 Excellent

Jonathan

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from MP - Guest Relations Manager on 3 Mar 2024
Hello Jonathan, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Tieace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from MP on 1 Mar 2024
Dear guest, We really appreciate your honest feedback and looking forward to serve you again in future. Thank you for staying at our hotel.

10/10 Excellent

Tieace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people at front desk were very polite
Stayed 5 nights in Feb 2024
Response from MP - Guest Relations Manager on 26 Feb 2024
Hello Tieace, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

4/10 Poor

sheera

Travelled with family
Disliked: Amenities, property conditions & facilities
I should have listen to the previous reviews. The room for starters had no clothing closet to hang clothes, no trash can, no telephone to call front desk, and the t.v. was a 32 inch monitor and the volume could not be turned up. The floor smelled on marijuana, but the manager did try to find out where it was coming from. The breakfast was cereal and milk from a jug with apples and bananas. I was very concern with cross contamination with the milk. As stated before it is own by Patels, so it's not the Wyndham you may be custom to. My advise seek another hotel don't lower your standards. We stayed only because we were there for late at night to lay our heads and the beds were comfortable.
Stayed 1 night in Feb 2024
Response from MP on 19 Feb 2024
Dear guest,We appreciate your honest feedback and apologize for any inconvenience you have had during your stay our hotel. We will definitely look into the problems and resolve it. The hotel is Baymont franchised by Wyndham.

10/10 Excellent

Devin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, the person at front was very helpful and has a good attitude. He went far and beyond to help me out I'm so grateful for him
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 17 Feb 2024
Hello Devin, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Kota

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Paid and showed receipts that I had a reservation, they rescued to let me stay and Expedia had to get involved to get a refund. Staff was extremely rude to me
Stayed 2 nights in Feb 2024
Response from MP on 5 Feb 2024
Mr. Edward,The original booking was Friday 02/02/24. On file card was declined to hold the room.

8/10 Good

Jerry

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MP - Guest Relations Manager on 7 Feb 2024
Hello Jerry, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Ronita

Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on 24 Mar 2024
Hello Ronita, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Dust , dirt , in middle of remodeling. Stains on pillow cases. Rooms smell moldy.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 21 Jan 2024
Hello Valued Customer, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

8/10 Good

Harry

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on 27 Jan 2024
Hello Harry, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

8/10 Good

Frankie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on 31 Jan 2024
Hello Frankie, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

N E

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Every hotel I stay at is under renovation. Thank y
Check in clerk was very nice.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 1 Jan 2024
Hello N E, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
did not even stay at this dump...you would think Expedia would do their homework and look at this place...it was owned by the Patel family...had NOTHING to do with Wyndham ...was only under a AGREEMENT with Wyndham ...no luggage cart, no handicapped entrance...$200 dollars later we stayed at a Fairfield
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 12 Dec 2023
Hello Michael, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Precious

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
The hotel was pretty on outside, lobby and room was nice and bed comfortable, get customer service from the owner hotel was renovation, so there was debris in hallway, but my room was worth the money
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on 12 Dec 2023
Hello Precious, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

Sandy

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 17 Dec 2023
Hello Sandy, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Chance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place was under some construction so alittle messy but rooms were nice n clean
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on 12 Dec 2023
Hello Chance, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.

6/10 Okay

Ronald

Travelled with family
Liked: Staff & service, property conditions & facilities
Construction was the main source of any negative feedback that the hotel could control. Noisy neighbors at 1am was quickly dealt with when brought to the attention of the front desk.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 21 Nov 2023
Hello Ronald, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Haley

Business traveller, Travelled with pets, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The hotel floor we were on was being worked on the entire stay. There was Sheetrock all throughout the entire floor. They were also painting so the entire floor even in the room smelled like fresh paint.
Response from MP - Guest Relations Manager on 19 Nov 2023
Hello Haley, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Kenrick

Travelled with group
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on 7 Nov 2023
Hello Kenrick, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Condition and Service
Wonderful stay. Excellent facility condition and service. Our desk staff member was very helpful in setting up the internet TV service in our room.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Paul, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

6/10 Okay

Brian

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Brian, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Lamar

Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Lamar, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!

4/10 Poor

Edwin

Disliked: Property conditions & facilities
Didn't match description
The outside of the building and the lobby have been refreshed. The hallways and rooms are old and smelly. The toilet wasn't attached to the floor. The cable TV went in and out. Couldn't wait to leave.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 25 Oct 2023
Hello Edwin, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Yitzchak

Disliked: Cleanliness, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on 14 Oct 2023
Hello Yitzchak, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Kaykay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I'm going to be honest, this is one of the worst stays at a hotel I've ever experienced. This does not speak towards the staff there at all because the people at the front desk were the most kind and courteous people. I am mainly referring to the condition of the hotel itself. When we first arrived you could tell the lobby has recently been repainted and it smelled like paint, but then you get on to the elevator and it has the worst smell ever. It smelled almost like body odor but also a very muggy hot aroma, like there was no air conditioning going towards the elevator at all. Once you get off the elevator on the second floor, there was an awful smell in the hallway. We go into our booked room and it smelled like cigarette smoke, and it smelled like someone had tried to spray cleaning solution to cover up the cigarette smoke smell which only made it worse. One of the bulbs was missing out of one of the lights in our room, there was a lock on the window and the window still didn't even lock (I've also never seen a hotel where the windows open above the ground floor), the bathroom door would not shut and lock because it did not line up with the latch in the door frame. One of the lights mounted to the wall that you twist the knob to turn on has a small metal piece underneath to hide the cord for it, when my husband turned the switch to turn the light on the piece fell off of the wall. The internet was super slow so I ended up just using my phone data because it was faster.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on 10 Oct 2023
Hello Kaykay, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

10/10 Excellent

Yarick, Pooler

Liked: Cleanliness
Great
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on 23 Sept 2023
Hello Yarick, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Deon

Stayed 4 nights in Aug 2023
Response from MP - Guest Relations Manager on 10 Sept 2023
Hello Deon, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Jeffery

Stayed 4 nights in Aug 2023
Response from MP - Guest Relations Manager on 31 Oct 2023
Hello Jeffrey, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Tanya

Disliked: Cleanliness, staff & service, property conditions & facilities
Floor nasty, curtains messed up. Smelled dirty
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 28 Aug 2023
Hello Tanya, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Pool was closed and maintenance being done
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 16 Aug 2023
Hello Denise, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Harold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on 9 Aug 2023
Hello Harold, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

2/10 Terrible

Dennis

Disliked: Cleanliness, amenities, property conditions & facilities
Remodeling
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 7 Aug 2023
Hello Dennis, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on 5 Aug 2023
Hello Patricia, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Evan

Disliked: Property conditions & facilities
Ok
Just wanted a break and get out of the house. Bed was ok. It was missing some art hanging on the walls. It had hooks hanging out.
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on 2 Aug 2023
Hello Evan, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

2/10 Terrible

Darrel

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was under construction and they didn’t notify us no breakfast no swimming ice machine didn’t work the whole place was trash
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on 2 Aug 2023
Hello Darrel, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.