Reception

Reviews of Hampton Inn Sarasota - I-75 Bee Ridge

2.5 out of 5
Hampton Inn Sarasota - I-75 Bee Ridge
5995 Cattleridge Blvd, Sarasota, FL

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 25 reviews" "
Rating 8 - Good. 0 out of 25 reviews" "
Rating 6 - Okay. 4 out of 25 reviews" "
Rating 4 - Poor. 4 out of 25 reviews" "
Rating 2 - Terrible. 1 out of 25 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
A little hard to get to. The hotel's stated address and my vehicle's GPS didn't agree on where the hotel was really located but we made it there eventually. Very centrally located close to major roads, etc. As for the hotel itself, like I always say, another great Hampton stay!
Stayed 2 nights in Mar 2024
Response from Customer Service on 27 Mar 2024
David, we are delighted to hear about your recent visit to Hampton Inn Sarasota - I-75 Bee Ridge. We appreciate your patience with the navigation difficulties and are glad you appreciated our central location. Your kind words about your experiences at our accommodations are greatly valued. We trust we'll be your top choice for yet another great stay when you return. Safe travels until then!

4/10 Poor

Regina

Business traveller, Travelled with partner
Disliked: Staff & service
Only one elevator worked for the entire five days we were there. The Hotel was at full capacity so wait times were ridiculous and the one that was operable was dirty. The room rate was elevated due to the season so expected much better. The breakfast was not up to par. There was no fruit for two of the days of our stay. Worst of all, the AC in the room was on a default of 67 degrees no matter how many times I tried to adjust it. To make it worse, the Hallway was a like a sauna with fans blowing 24/7. We've stayed in Hampton Inns for three generations and this was the worst stay we've had. So disappointing
Stayed 5 nights in Mar 2024
Response from Customer Service on 25 Mar 2024
Regina, it's unfortunate to hear about your recent experience. Our aim is to provide all guests with a swift and seamless stay, so your feedback about the elevator and room conditions is concerning. Your comments regarding the breakfast offering and the temperature of the rooms and common areas have not gone unnoticed. We have always taken pride in providing quality and value across generations, and it's disappointing to learn we failed to uphold these standards during your visit. We hope we can have another opportunity in the future to enhance your experience and regain your trust.

6/10 Okay

Oscar, Milton

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Oscar, we notice you rated the hotel with a middle-of-the-road score, suggesting there might have been aspects of your stay that did not meet your expectations. We hope to understand more about your experience to improve our service. Please feel free to provide your insights directly to the hotel. We treasure your appraisal and take it seriously.

2/10 Terrible

John

Travelled with family
Disliked: Staff & service
I was not provided a receipt. I was told that expedia would email it to me, but they have not. Incidental charges were added at check-in, supposedly to be removed if no damages. Since I have no receipt I have no idea what I was charged. I won't stay here again, nor will I use expedia.
Response from Customer Service on 19 Mar 2024
John, it's unfortunate to hear about your misunderstanding regarding receipt and incidental charges. Rest assured, it's generally standard practice for online booking platforms to send the final bill, and incidental charges are typically reversible, provided there's no damage. Regrettably, your experience was not as smooth as we would like. We hope you believe in second chances and consider giving us the opportunity to make this right.

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
location was great for the activity
Stayed 1 night in Mar 2024
Response from Customer Service on 16 Mar 2024
Randall, thank you for highlighting the excellent location of Hampton Inn Sarasota - I-75 Bee Ridge. We're glad it suited your plans perfectly. We hope to serve you again soon.

10/10 Excellent

Robert, Bangor

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean
Stayed 1 night in Mar 2024
Response from Customer Service on 13 Mar 2024
Robert, it's wonderful to hear that you found the Hampton Inn Sarasota - I-75 Bee Ridge to be immaculate. We pride ourselves in providing a spotless environment for our guests. We look forward to welcoming you back in the future.

10/10 Excellent

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location. Walking distance to Miller’s Ale House!!
Stayed 2 nights in Mar 2024
Response from Customer Service on 12 Mar 2024
Larry, it's wonderful to hear that you appreciated the convenient location of Hampton Inn Sarasota - I-75 Bee Ridge. The proximity to local attractions such as Miller’s Ale House certainly adds a fun element to our guests' stay. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Excellent

Cheri

Stayed 3 nights in Feb 2024
Response from Customer Service on 5 Mar 2024
Thank you for the fantastic rating, Cheri!We strive to make all of our guests feel welcome and relaxed during their time at Hampton Inn Sarasota - I-75 Bee Ridge! We can't wait to see you again soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Feb 2024
Response from Customer Service on 29 Feb 2024
Douglas, it's wonderful to hear that you had an excellent experience at Hampton Inn Sarasota - I-75 Bee Ridge. We pride ourselves on providing unmatched guest experiences and are thrilled your stay reflected this. We cherish your feedback and look forward to welcoming you back soon!

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean and accessible off 75
Stayed 4 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Joanne, we appreciate your positive feedback regarding the cleanliness and convenient location of Hampton Inn Sarasota - I-75 Bee Ridge. Our team members strive to provide a pleasant and accessible environment. Come back and visit us again soon!

10/10 Excellent

Melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employee present when I checked in was very nice and friendly. He took the time to locate my rewards number.
Stayed 1 night in Feb 2024
Response from Customer Service on 5 Feb 2024
Melanie, we're thrilled to hear about your positive experience at Hampton Inn Sarasota - I-75 Bee Ridge. It's wonderful to know our team member went the extra mile to locate your rewards number. We're truly grateful for your kind words and look forward to your return visit.

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs as a traveling couple.
Stayed 1 night in Jan 2024
Response from Customer Service on 24 Jan 2024
Edward, we're pleased to know that Hampton Inn Sarasota - I-75 Bee Ridge managed to meet your travel needs as a couple. Making our guests' journeys smooth and comfortable is our primary goal and we're glad we could achieve that with you. We hope you had a memorable stay and look forward to welcoming you back when you're next in the area. Safe travels.

4/10 Poor

Annie Chi Yan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a two-night stay at the Hampton Inn for December 30th and 31st. Upon arriving around 2ish pm on the 30th, I inquired about the possibility of an early check-in, considering the standard check-in time was 3 pm. Unfortunately, due to short staffing, the front desk advised me to return at 4 pm as the room was not yet ready. Later in the evening upon check-in, I encountered issues with the heat/AC unit, requiring multiple attempts to get it functioning properly. Additionally, I noticed stains on the bedsheets and pillows, which was concerning for cleanliness. Upon returning to the room after midnight on January 1st, I discovered that our room had not been cleaned, and essential items such as toiletries and towels were not replenished. My partner had to approach the front desk to request these items. While the front desk staff was friendly, I believe better planning could have been implemented, particularly during holidays like New Year's Eve, to ensure a smoother guest experience.
Response from Customer Service on 17 Jan 2024
Annie Chi Yan, we take note of the issues you've outlined, from a delay at check-in due to high demand, to issues with the air conditioning system in your room. We additionally note your concerns around the cleanliness of the linens and an inconsistency with the in-room services.While we're glad that you found our front desk team members courteous, we recognize that your stay did not meet all expectations, especially during a bustling holiday period. We assure you that providing a seamless guest experience is our top priority and we're committed to making improvements to prevent similar instances in the future. We appreciate your feedback, and it will surely guide us in enhancing our services and processes. Thank you for taking the time to share your experience.

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for the wonderful rating, Barry!It's fantastic you enjoyed your time at Hampton Inn Sarasota - I-75 Bee Ridge so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

6/10 Okay

Mitchell

Travelled with partner
Liked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Mitchell, we appreciate your time to leave a rating. While it's clear your experience with us was average, we're eager to make your next visit more impressive. Your feedback is highly valued and will be used to improve our future guest experiences.