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Reviews of Summit Hotel Monaco

3.5 out of 5
Summit Hotel Monaco
Rua Diogo Farias, 137 - Centro, Guarulhos, SP

Reviews

7.6

Good

Rating 10 - Excellent. 206 out of 749 reviews" "
Rating 8 - Good. 284 out of 749 reviews" "
Rating 6 - Okay. 154 out of 749 reviews" "
Rating 4 - Poor. 62 out of 749 reviews" "
Rating 2 - Terrible. 43 out of 749 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Equipe Mônaco on 25 Jan 2024
Agradecemos seu feedback. Os comentários e sugestões são muito importantes para nosso hotel. Até breve. Equipe Mônaco.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m disabled and didn’t know that the shuttle bus will stop you off far away from the airport
Stayed 1 night in Jan 2024
Response from Equipe Mônaco on 10 Jan 2024
We appreciate your feedback. Comments and suggestions are very important for our hotel, we regret not reaching the level of excellence expected for accommodation, we are always working to improve our services. See you soon again. Team Monaco.

10/10 Excellent

Daniel

Stayed 2 nights in Jan 2024
Response from Equipe Mônaco on 25 Jan 2024
Agradecemos seu feedback. Os comentários e sugestões são muito importantes para nosso hotel. Até breve. Equipe Mônaco.

6/10 Okay

shelley

Travelled with family
$$$ for a stay in the Lobby
I had contacted the hotel with special request of a wheelchair accessible room, as well as early as possible check-in , we arrived at 6 am, because we were checking out at 6pm to go to the airport, basically having day use of the room only. The night staff where very pleasent and accommodating, letting us know there should be rooms available about 8am, and to enjoy wifi & coffee in the resteraunt, however, come 8 am and a different staff came on, attitude changed drastically, telling us very matter-of-factly, check-in was at 2:00pm and that there were no rooms, available, when we had been sitting and seeing persons checking out, when others coming were being given thier keys, they were told a room did come available at 11 am our travel companions were charged almost double for the "early"check in and being so annoyed they paid, we had waited around for so long we decided that we would not pay the extra and just continue to wait.. when we were given our room it was so small my husband has to fold my chair an prop it in a corner because we could barely get by the ends of the beds to access the bathroom, given other cercumstances, l may have asked for a bigger room, but we just needed to lay down to rest after our night long long bus trip and prior to our over night trip to Canada... Which is why we booked a hotel in the first place...
Stayed 1 night in Dec 2023
Response from Equipe Mônaco on 21 Dec 2023
We appreciate your feedback. Comments and suggestions are very important for our hotel, we are very pleased with your evaluation. We hope to have you again soon. Team Monaco.

6/10 Okay

Joel

Don't try to checking early. $$$
Don't expect early check-in. Most hotels in Brazil very accommodating but we booked 2 rooms and ask at 6am to let us know when they had some clean rooms. Said come back to desk at 8am came back at 8am front desk said no rooms available. Waited till 9am still no rooms available finally after a business traveler showed up ahead of us they called housekeeping and rooms showed up available but they wanted another 40$ for early check in and 60$ for the second room. They said if we leave the room empty for another hour we can check in for free. Since we were flying in 7hours we paid the price but our other family waited to pay the 60$. Crazy for one hour they would charge so much plus we only staying till 6pm they could use the room after. They told us we should book day rate but can't book that on hotels and didn't tell us checkin time till after we booked what a trap.
Stayed 1 night in Dec 2023
Response from Equipe Mônaco. on 14 Dec 2023
We appreciate your review. Comments and suggestions are very important for our hotel; We regret not reaching the level of excellence expected for accommodation, we always work to better serve you. Thank you for the feedback and we will check the mentioned topic, as we highly prioritize excellence in our service and we know how important it is. See you soon again. Team Monaco.

6/10 Okay

herald

Liked: Staff & service, property conditions & facilities
Response from Equipe Mônaco on 9 Nov 2023
Agradecemos seu feedback. Os comentários e sugestões são muito importantes para nosso hotel, estamos muito satisfeitos com sua avaliação. Até breve. Equipe Mônaco.

4/10 Poor

Andre

Stayed 1 night in Oct 2023
Response from Equipe Mônaco on 24 Nov 2023
Agradecemos seu feedback. Os comentários e sugestões são muito importantes para nosso hotel. Até breve. Equipe Mônaco.

8/10 Good

EDNEI

Stayed 1 night in Sep 2023
Response from Equipe Mônaco on 9 Nov 2023
Agradecemos seu feedback. Os comentários e sugestões são muito importantes para nosso hotel, estamos muito satisfeitos com sua avaliação. Até breve. Equipe Mônaco.

8/10 Good

brian

Stayed 1 night in Sep 2023
Response from Equipe Mônaco on 9 Nov 2023
Agradecemos seu feedback. Os comentários e sugestões são muito importantes para nosso hotel, estamos muito satisfeitos com sua avaliação. Até breve. Equipe Mônaco.

4/10 Poor

Erickson's

Business traveller
Disliked: Staff & service, amenities
Not a Pleasant Stay Pros: - Clean, more or less. Cons: - Very uncomfortable bed. - Cheap bed. - Bedding is cheap. - Cheap pillows, uncomfortable. - No drinking water in the room. - Empty fridge in the room. - Same breakfast every day. - I arrived at 2 am, and despite having a disability, they didn't help me with my hand luggage. Review: My recent stay at this hotel left much to be desired. On the plus side, the room was clean, although "more or less" cleanliness doesn't quite cut it for a hotel stay. The cons, however, outweighed any positive aspects. The bed was extremely uncomfortable, clearly of cheap quality. The bedding and pillows were no better, contributing to a restless night's sleep. To make matters worse, there was no drinking water provided in the room, and the fridge was empty, leaving me parched and disappointed. The breakfast menu was a monotonous repeat every day, offering no variety for guests. What truly disappointed me was the lack of assistance upon my late-night arrival at 2 am, especially considering I have a disability. They failed to provide any help with my hand luggage, leaving me struggling on my own. In summary, this hotel fell far short of my expectations. I wouldn't recommend it, especially for those seeking a comfortable and accommodating stay.
Stayed 3 nights in Aug 2023
Response from Equipe Mônaco. on 8 Sept 2023
Prezado Sr. Erickson, agradecemos sua avaliação. Os comentários e sugestões são muito importantes para nosso hotel; lamentamos não chegar a um nível de excelência esperado para uma hospedagem, trabalhamos sempre para melhor atendê-los. Obrigado pelo feedback e iremos verificar os tópicos mencionados, pois priorizamos muito a excelência nos nossos serviços/ atendimentos e sabemos o quão importante é. Obrigada por nos reportar e esperamos tê-lo novamente conosco.

10/10 Excellent

MAURICIO, Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hreat staff
Stayed 1 night in Aug 2023
Response from Equipe Mônaco on 23 Aug 2023
Thank you for the feedback.

8/10 Good

Jangyun

Stayed 1 night in Jul 2023

8/10 Good

Janine

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Simple but nice.
Service staff was very friendly and helpful. We had a few issues but all were resolved right away. Breakfast was good and transfer from airport very convenient.
Stayed 1 night in Jul 2023
Response from Equipe Mônaco on 12 Jul 2023
Thank you for the feedback.

8/10 Good

Adnan

Stayed 2 nights in Jul 2022

8/10 Good

Matheus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Juliana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff very kind
Stayed 2 nights in Apr 2022
Response from Equipe Monaco on 5 May 2022
Dear Juliana, thank you for the feedback.

10/10 Excellent

Tony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the location, service and comfort. Great breakfast
Stayed 1 night in Apr 2022
Response from Equipe Monaco on 5 May 2022
DearTony, thank you for the feedback.

8/10 Good

Benjamin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2022

6/10 Okay

Valdirene C

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Horrible costumer service!
I paid 3 nights for my niece with 2 children to stay at the hotel. Very disappointing experience as upon arrival she was ignored and looked down by the front desk employees. None of the 3 elevators worked during the 3 nights so she had to walk 8 floors of stairs the duration of her stay. Seems to me that your employees needs some training in how to do consumer services and your hotel lack in maintenance. Will not be staying at that hotel again and certainly not recommend 🙌 If a person doesn’t look a certain way they just assume that they have money and treat them with a horrible costumer service. Do better 🙌
Stayed 3 nights in Dec 2021

6/10 Okay

Michael, Katy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
A basic three star hotel. Not recommended for a long term stay, three nights or more.
Stayed 21 nights in Sep 2021

10/10 Excellent

Adriano

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Nice, quiet and comfortable hotel near the airport. Very convenient.
Stayed 1 night in Mar 2021
Response from Gabriel Nagem on 29 Mar 2021
Olá Adriano, Agradeço a avaliação feita sobre sua hospedagem conosco, Fico feliz em saber que tudo ocorreu bem, Esperamos poder recebe-lo novamente, Grato, Gabriel Nagem Gerente Geral

10/10 Excellent

Sacha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I missed my flight and had to stay 2 nights as a layover. The location was close to the airport which was great.
Stayed 2 nights in Mar 2021
Response from Gabriel Nagem on 23 Mar 2021
Hi Sacha, We appreciate the evaluation made about your accommodation with us, I'm happy to know that everything went well, We hope to be able to receive you again, Grateful, Gabriel Nagem General manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Gabriel Nagem on 24 Feb 2021
Agradecemos, Grato, Gabriel Nagem Gerente Geral

4/10 Poor

FranviscoCosta, Orlando

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Cama com colchão muito ruim, minusculo banheiro, motorista que estaciona os carros dos hospedes irresponsável, dirigindo de forma inadequada, deixando meu filho e eu inseguros ao transitar na área do hotel quando voltavamos a pé do jantar, fiquei muito irritado e comentei na recepção, mas nao creio que providencias foram tomadas. Jamais voltarei a este hotel.
Stayed 1 night in Jan 2020
Response from Gabriel Nagem on 24 Jan 2020
Olá Franvisco, Primeiramente agradeço a avaliação feita sobre sua hospedagem, O motorista já foi desligado, assim que foi feita a reclamação no outro dia já tomamos as medidas necessárias, buscamos sempre oferecer um bom serviço aos nossos hospedes, Peço minhas sinceras desculpas, Grato, Gabriel Nagem Gerente Geral

6/10 Okay

brian

Travelled with group
Liked: Cleanliness
Stayed 15 nights in Jul 2019
Response from Gabriel Nagem on 6 Aug 2019
Agradecemos a avaliação feita sobre nosso hotel, Sempre que precisar estamos a disposição para melhor atebde-lo, Grato, Gabriel Nagem Gerente Geral

6/10 Okay

brian

Business traveller
Liked: Cleanliness, room comfort
Stayed 14 nights in Jul 2019
Response from Gabriel Nagem on 6 Aug 2019
Agradecemos a avaliação feita sobre nosso hotel, Sempre que precisar estamos a disposição para melhor atebde-lo, Grato, Gabriel Nagem Gerente Geral

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Gabriel Nagem on 29 Jul 2019
Agradecemos a preferencia e esperamos poder recebe-lo novamente em nosso hotel, Buscamos sempre oferecer o melhor serviço e um excelente atendimento, Grato, Gabriel Nagem Gerente Geral

6/10 Okay

Verified traveller

It was mediocre not like the pictures. The shower was below par.
Stayed 1 night in Apr 2019

8/10 Good

Jefferson

Liked: Staff & service, property conditions & facilities
OK price for a night stay
Good hotel for a night stay, not a fancy hotel by any means. It’s 15 min from GRU airport. Good restaurant “Macaxeira” 1 block away.
Stayed 1 night in Apr 2019

4/10 Poor

brian

Liked: Cleanliness, room comfort
Disliked: Staff & service
Check in slow reception did not know that two people were staying.have a bus to airport but you have to pay extra i was not happy with the hotel .Will not stay there again!
Stayed 1 night in Apr 2019

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Guarulhos-SP-Brazil
Clean and easy to deal with!
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I got what I paid for.
Hotel has a good location, it’s near bars and restaurants. The place was clean and the breakfast was really good however they could improve the service maybe a better training to their staff specially the people at check in.
Stayed 1 night in Jan 2019

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good tranport and convenient for travel .
The hotel was close to the airport and a pickup every hour was very convenient.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Moderately priced, reasonably comfortable although the room was a bit cramped. My overwhelming reason to stay that was to attend a personal-interest conference that was being held in the hotel. My entire trip was focused on this conference, whereas I was not present in Sao Paulo for any other reason such as tourism or business activities. The conference facilities were suitable and sufficient; the group meals provided were nourishing, tasty, and reasonably priced.
Stayed 3 nights in Nov 2018

2/10 Terrible

Marcelo, Sao Paulo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The piping system of this property has a problem that cause a terrible smell from bathbowl. The bathtub is very small for two medium height people.
Stayed 1 night in Oct 2018

8/10 Good

Edgardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable stay. Nice hotel with helpful bilingual staff
Stayed 1 night in Jul 2018

6/10 Okay

Jersey mango, Jersey city

No complaints, nice hotel
Not much to say..I stayed here because it was close to try airport...Room was small, but clean...Breakfast was decent
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Deteriorating
I Would recommend this hotel because of its location. I Got a room different than what I booked. Was I downgraded? The A/C was not working; there was a water leak in the toilet and; after I complained over the phone, the personnel ignored my phone calls, forcing me to go to the front desk
Stayed 1 night in Dec 2017

6/10 Okay

Daniel, Neuquen, Argentina

Liked: Cleanliness
Hotel properly located to fly from Guarulhos
I had a reservation for a room with three twin beds. We arrived around 6 pm to the hotel, and after a quick check in we got a single king bed room. We came down to the lobby to ask for a three bed and we got two small beds and a queen bed in a different room, after waiting 30 minutes for bed addition. Is clear they don't plan in advance the room preparation. Or they don't verify expedia reservations. There is a church in front of the street, is not easy to sleep early as they sing loud. The hotel is well located to walk for dinner, and is close to Guarulhos airport. Room is clean. Has safety box, fridge, desktop. Shower is ok. Wifi works good. Breakfast has variety of paderia products. The garage is around the corner, but the guys in the lobby bring the car quite fast upon request.
Stayed 1 night in Nov 2017

8/10 Good

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was all right!
Stayed 1 night in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2017

2/10 Terrible

JM, Chile

Disliked: Cleanliness, property conditions & facilities, room comfort
Never comming back
Renovated floor and that's it. Old hotel, dark, no WiFi, bad location, dissaponting in any way. I will never come back.

10/10 Excellent

Judy, brazil and NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Travelocity nightmare
Travelocity gave me the worst service I have ever experienced. When I called to book my flight to Brazil from the US for my sons wedding and paid of 8,000 US dollars they had no problem billing my CC. They told me I should book a hotel close to the airport because we would be arriving at 2am the hotel they recommend was actually for the day after we arrived to add insult the hotel was not in a safe place. We went to the Hilton which we had booked for the following night I called Travelocity to add the night to our itinerary now when I really needed them at 2am they keep dropping my call telling me they couldn't reach the hotel which I got through right away. They refused to book and switch my reservation which added another 900 us Dollars to my already costly trip. They refused to refund the $ for the hotel even though I called a day before arriving. I am really frustrated and I want my refund

6/10 Okay

Verified traveller

Liked: Cleanliness
Nice and convenient hotel who is in transit in Gua
The hotel, the rooms, the price, the staff are all nice. Breakfast is outstanding. The hotel limousine/bus driver was not willing to provide a good service, but to minimize his work. We were dropped at the ground level (arrivals), when we should have been dropped at the first level (departures). We did ask but he ignored our request.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Robin, Canada

Liked: Staff & service
Disliked: Room comfort
It was okay

8/10 Good

tugsuu, mongolia

Shutle bus is not in time. We have wait 2 hours
Nearby hotel was dangerous. So eat dinner and lunch at hotel. Just overnight in hotel. Shuttle bus from airport to hotel is not in time

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities