Suite (Caldera View) | Balcony

Reviews of On The Rocks Hotel

4 out of 5
On The Rocks Hotel
Imerovigli, Santorini, Santorini Island

Reviews

9.2

Wonderful

Rating 10 - Excellent. 110 out of 159 reviews" "
Rating 8 - Good. 31 out of 159 reviews" "
Rating 6 - Okay. 9 out of 159 reviews" "
Rating 4 - Poor. 7 out of 159 reviews" "
Rating 2 - Terrible. 2 out of 159 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Poppy

Stayed 5 nights in Oct 2023
Response from On the Rocks Hotel Team on 23 Oct 2023
Dear Poppy,Thank you for sharing online your experience at On the Rocks with the highest score.We hope you have the chance to visit us again in the future.Kind Regards,On the Rocks Hotel Team

2/10 Terrible

Debra, New York

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We traveled 10 hours on a plane to what we thought was advertised as a luxury hotel, but our room at $500 a night for 6 nights was anything but luxurious. The hotel overbooked and gave our ‘Caldera Suite without a hot tub’ to someone else. Instead, we received a hazardously damp basement room unfit to occupy which reeked of mold and chlorine, with a huge dirty hot tub with sand in it from the previous tenants, and a nonfunctioning humidifier full of water, contrary to the hotel’s claims of rigorous cleaning between tenants. Our socks and luggage were wet with humidity as was every surface in the room. The ceilings were hazardously low near the bathroom and luggage storage areas where we kept bumping our heads (I’m only 5’6”). There were two chairs and a table in the room facing an ugly wall instead of being outside on the balcony with a view of the Caldera as promised. The receptionist told us that a lot of people didn’t like that room and we had to change rooms 3 times in a 6 night stay due to maintenance issues including no hot water for showers, not well-maintained hot tubs which we didn’t want/nor use but were forced to deal with (we had to constantly empty the humidifiers, at least 6 times, sometimes in the middle of the night, and there was constant dripping sound which made it hard to sleep) and a power outage that left us in complete darkness. We stayed at 2 other hotels in Greece for 3 and 5 nights respectively with no accommodation problems or issues.
Stayed 6 nights in Aug 2023

10/10 Excellent

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
So relaxing sitting and watching the caldera ! Simply beautiful
Stayed 4 nights in Sep 2023
Response from On the Rocks Hotel Team on 19 Sept 2023
Dear Mrs. Nable,Thank you for your high score review and for your kind words about Hotel On the Rocks.We hope you have the chance to visit us again in the future.Kind Regards,On the Rocks Hotel Team.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Georgia and jengo were amazing!! The receptionist was also exceptional!!! We can’t wait to return!
Stayed 6 nights in Aug 2023
Response from On the Rocks Hotel Team on 9 Sept 2023
Dear Mr. Duggan,Thank you for taking the time to share online your experience at On the Rocks Hotel and for your kind words.We hope you have the chance to visit us again in the future.Kind Regards,On the Rocks Hotel Team.

10/10 Excellent

Konstantinos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Th
Stayed 3 nights in Aug 2023
Response from On the Rocks Hotel Team on 10 Aug 2023
Dear Mr. Koufos,Thank you for your high score of your experience at On the Rocks Hotel.We are very glad that you enjoyed your stay with us and hope you have the chance to visit us again soon.Kind Regards,On the Rocks Hotel Team.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had the honeymoon suite with outdoor hot tub The room and tub were amazing and views were stunning Lovely fresh breakfast on our private terrace each morning Staff were. Wry attentive I will definitely book again we loved it
Stayed 7 nights in Jul 2023
Response from On the Rocks Hotel Team on 24 Jul 2023
Dear Mrs. Maystone,Thank you for your kind words and positive feedback of your stay at On the Rocks Hotel.We really hope you visit us again in the future.Kind Regards,On the Rocks Hotel Team.

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
VERY friendly staff, great location, Rooms are nice
Stayed 3 nights in Jul 2023
Response from On the Rocks Hotel Team on 14 Jul 2023
Dear Gabriel,Thank you for your kind words about your experience at On the Rocks Hotel.We hope you have the chance to visit us again in the future.Thank you,On the Rocks Hotel Team

6/10 Okay

mariella

Travelled with group
Liked: Staff & service
The pictures definitely look a lot better than the actual property. It wasn't terrible... it's was just OK.
Stayed 2 nights in Jul 2023
Response from On the Rocks Hotel Team on 5 Jul 2023
Dear Mrs. Isaias,Thank you for taking the time to write an online review for our property.We take under serious consideration all comments so that we improve our services.Kind Regards,On the Rocks Hotel Team

10/10 Excellent

Omer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from On the Rocks Hotel Team on 2 Jul 2023
Dear Mr. Cohen,Thank you for taking the time to write a positive review with a high score about your experience in our property On the Rocks Hotel.We hope you have the chance to visit us again in the future.Thank you,On the Rocks Hotel Team

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely incredible
Absolutely incredible, attentive and friendly staff, always smiling, room was beyond expectations and a free upgrade to the honeymoon suite. Clean beyond anything, air con was brilliant and hot tub lovely and warm. Bed very comfortable and breakfast perfect on the balcony. My one negative would be the brightness of the fire escape light which kept me awake most nights as it’s so bright it’s like daylight - not sure it needs to be that bright. Location perfect and not too far down the steps, views outstanding. Thank you OTR team!
Stayed 3 nights in Jun 2023
Response from On the Rocks Hotel Team. on 16 Jun 2023
Dear Mrs. Paige,Thank you for taking the time to share online your experience at On the Rocks Hotel and thank you for your kind words about our property.We hope you have the chance to visit us again in the future.Kind Regards,On the Rocks Hotel Team.

10/10 Excellent

Heidi

Best view on the island.
Stayed 2 nights in May 2023
Response from On the Rocks Hotel Team on 29 May 2023
Dear Heidi,Thank you for your kind words and positive feedback of your stay with us. We hope you have the chance to visit us again in the future.Kind Regards,On the Rocks Hotel Team

10/10 Excellent

Brendan

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were lovely
Stayed 7 nights in May 2023
Response from On the Rocks Hotel Team on 19 May 2023
Dear Mr. Godfrey,Thank you for your kind words and for sharing online your experience at On the Rocks Hotel.We hope you have the chance to visit us again in the future.Thank you,On the Rocks Hotel Team.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 5 days on our honeymoon. We had one of the larger rooms (caves) and loved it. Meals were okay, staff was amazing, views were stunning. Pro tip: avoid minibar and hit Jimmy's Market just up the street for extra water, alcohol, and snacks.
Stayed 5 nights in Apr 2023
Response from On the Rocks Hotel Team on 19 May 2023
Dear Mr. Copeland,Thank you for your kind words and for sharing online your experience at On the Rocks Hotel.We hope you have the chance to visit us again in the future.Thank you,On the Rocks Hotel Team

4/10 Poor

Kenneth, Little Elm

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed 2 nights in Apr 2023
Response from On the Rocks Hotel Team on 29 May 2023
Dear Kenneth,Thank you for taking the time to score our hotel online.We are sorry that we did not meet your expectations.Our guests' comments are valuable to us and we take them all under serious consideration.Kind Regards,On the Rocks Hotel Team

4/10 Poor

Jessica, New York

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My husband and I stayed here for 4 out of the 5 nights we had booked. We didn’t stay the 5th night because I was done compromising. We had to stay near where wedding/parties were going on for friends that were getting married. 5 other couples stayed at this hotel as well. The SMELL in the room was so awful - stronger than sulfer, more like raw sewage that was backed up in the bathroom pipes. I don’t know what was going on with the hotel during the time we stayed, but all the couples that I knew who were staying there, said they had a smell in their room too… But none were as bad as ours most likely because our bathroom was in the back of our one bedroom suite… No windows no vent, so air couldn’t really circulate well. We were in such a rush to get to the wedding welcome party we didn’t get a chance to ask to move rooms - I just quickly told the front desk that there’s something going on in the bathroom and it smells horribly can we please get maybe a candle or some thing in the mean time. The bathroom walls also had like black mold on the walls, the toilet seat was falling off- The overall condition of the room was needing some major updating/fixing. They attempted to fix the toilet seat, but nothing was done about the room/smell. I will say the staff and the breakfast they provide is stellar which helped having to deal with the smell. We stayed our last night at the new Curio Hilton Seabreeze that is ocean front on the black sand beaches. Absolutely stunning.
Stayed 4 nights in Oct 2022

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a beautiful place with an amazing view. The people were friendly and met your needs quickly. The stairs are tough so be prepared
Stayed 2 nights in Oct 2022

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay here! Everyone was so helpful & friendly. Perfect location & the honeymoon suite did not disappoint. We can’t wait to go back!
Stayed 3 nights in Aug 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2022

10/10 Excellent

Craig

Stayed 9 nights in Jul 2022

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was amazing! The staff was incredible and friendly. Especially the three people working the front desk. The Masseuse was the best I’ve had in a while and I regularly need one due to a severe car accident I was in.
Stayed 3 nights in Jun 2022

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing standard for Small Luxury Hotel
Stay was not upto the standard expected. Oil stains on the bed head. Shower old and broken. Lack of information on the room. Cleanliness was good. Balcony overlooking the caldera was lovely. Disappointing hotel stay overall.
Stayed 7 nights in May 2022

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible
Incredible location! So relaxing and staff so friendly! Perfectly placed to walk into Thira and quick journey to Oia. Would highly recommend this hotel
Stayed 4 nights in Oct 2021

10/10 Excellent

Kai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Try it to believe it
Stunning views Friendly and helpful staff Room decor was simple but worked for the environs
Stayed 2 nights in Oct 2021

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, fantastic views
It was a lovely stay, we were kindly upgraded to a suite. The pool and bar staff was very relaxing with amazing views.
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service/View: Can't get better but mind the stairs! The hotel name says a lot about access for the disabled or poorly-abled. Please do not complain about the stairs! If you do you have not done your homework! If you complain about the view, you're blind! We were 10 days in Greece: 3 cities and the WOW moment out of all of them (including views of the Acropolis) was 20 steps from our taxi letting us off at the "entrance" to the hotel! Do yourself a favor and make sure you arrive during day time! There are some amazing workers for this hotel who earn their keep so please tip them! The 'bellboys' are hulking guys that carry your luggage down (& up) dozens if not 100 stairs! Let them do their job! The breakfast in bed guys do the same with your meal each morning! Special shout out to Spiros, behind the bar who was so incredibly hospitable! Ditto goes for the receptionist staff who was so helpful but the evening person (don't remember her name but she's going off to university in Wales in a few weeks) was especially awesome! The rooms are all different so see if you can get info/pictures about the interior of YOUR room! We had #15 & #16. Both were one "floor" below the pool/bar area. #15 was a traditional room all on one level but #16 was artistically amazing with the bed on a raised stone area and the bathroom was also up some stairs. Gave #16 to my 20-something kids who have better mobility than their 50-something parents! Balconies were the same and AWESOME!
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Beautiful location, Stunning views. George on reception friendly and helpful. Bed very comfy and everything clean, bit of a musty smell in wardrobe. Expected a few more niceties in room eg drinks making facilities and tissues
Stayed 1 night in Sep 2020

10/10 Excellent

Fraja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little spot.
Lovely hotel and amazing view. The service was excellent, nothing was too much to ask, reception arranged all taxis, excursions, and restaurant reservations for us, and upgraded us to a suite. The breakfast was also great - good selection and delivered to your room balcony! The only thing I would say is that the photos of the room were better than the real thing... Our shower was quite small / awkward shaped and smelt when you turned it on, and apart from the fact it was cave-like, the room wasn't anything special really (also lacking some of the listed room facilities). The balcony with view does make up for it, but the parasol holes are fixed in completely the wrong spots (you only get shade for about 1-2hrs of the day). The greek salad at the poolbar is LUSH and the cocktails really good too (and not too expensive either)!!
Stayed 7 nights in Sep 2020

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible views and friendly service
We had a fantastic stay! The hotel is right on the cliffs with amazing views. Love how each room has their own sun loungers. The daily room service breakfast was fresh and tasty, great selection! Very attentive and friendly staff.
Stayed 2 nights in Aug 2020
Response from On the Rocks Hotel Team. on 18 Aug 2020
Dear Marco, Thank you for your stay with us and for sharing your experience online. We are very glad that you enjoyed it and we hope you have the chance to visit us again in the future. Warm Regards, On the Rocks Hotel Team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting. Breathlessly stunning
Stayed 2 nights in Oct 2019

2/10 Terrible

Kimberly

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Small, uncomfortable, loud.
Really not sure what all the good reviews are about on this one. We stayed in room 23, near the reception for 3 nights. We couldn't wait to check out. You can hear 100% of all foot traffic, voices from other rooms and walkways. The door had no deadbolt or lock from the inside. There was no peep hole either, and no way to put up a 'do not disturb' sign (the electronic switch was broken) - didn't feel very safe or private. The bed is very soft and lumpy. We slept terribly the entire stay. The lights from fire alarm and router are so bright that they light up your room during the night. The a/c gave me an upper respiratory cold since it blows right on top of the bed and probably hasn't been cleaned out. Additionally, the sinks and shower didn't drain. The towels were very tattered and old (similar comment made by another reviewer) - felt like sand paper. We expected the room to be small, but even with those expectations we were surprised. I used to live in NYC and this was still shockingly small to me. The pool area is unappealing and cramped. Not a place you'd hang out in. The staff was kind and helpful, but we really didn't ask too much of them to be honest. Nearby restaurants Anogi and Rare Meat are excellent.
Stayed 3 nights in Oct 2019

10/10 Excellent

LIM FUNG M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were upgraded to honeymoon suite with Jacuzzi! Excellent caldera view and services. Highly recommend!
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized room with a lovely bed and other facilities including a Nespresso pod machine. Stunning view of the Caldera from the balcony, but missing the sunset however there is a lovely little bar just a few minutes walk up the hill at the bell tower where you can go for the sunset (serving the best aperol!). Great service from all the team - big thumbs up for the guys who lug everything up and down all the steps! Handy location for walking to restaurants and nearby villages up and down the island (20min to Fira which has all the bus links, 2 hour stunning walk to Oia). Breakfasts were ample quantity and ok quality, served at a set time which you prebook each day before (note that time slots get booked quickly). Being built into the side of the rock the room was a little damp, which I suspect is a problem at most hotels here - a dehumidifier is in the room for this. If you struggle to sleep, note there are bright emergency and electrical panel lights in the room and noise from the fridge and water boiler.
Stayed 5 nights in Sep 2019

10/10 Excellent

Alex, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities
UNBELIEVABLE EXPERIENCE! Amazing staff!!! Amazing views! Amazing breakfast.
Stayed 1 night in Aug 2019

8/10 Good

jasjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second Honeymoon
Stayed 7 nights in Aug 2019

8/10 Good

D

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Nice view!! Nice hotel. Just be careful on steps, they are slippery. Breakfast is included, but quite small, make sure to order ton of food!
Stayed 1 night in Jul 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

10/10 Excellent

Rachel, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very beautiful property. Great location and excellent value for money. The typical cave rooms are very pretty and the view is outstanding. The staff was super helpful, especially at the front desk. It was great to have breakfast on our room's balcony every morning with that view. Would definitely recommend this property.
Stayed 1 night in Jun 2019

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for price and a great view.
Great small hotel, room 13 was very small but the view was great and the staff were very helpful especially carrying our 25kg luggage down all the stairs. We walked from hotel to oia would recommend it takes about 3hrs. And walk to Thira is about 30mins. Most of the hotels look the same same. If I was going again I’d stay in Oia as that’s where we spent most of our time and taxi is €30 each way.
Stayed 3 nights in Jun 2019
Response from On the Rocks Hotel Team on 7 Jun 2019
Dear Laura, Thank you for your kind feedback of your stay with us. We are glad that you enjoyed it and we hope you visit the island of Santorini again in the future.

10/10 Excellent

Gerardo, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Staff and Greeks in general very friendly and polite, Hotel was clean, comfortable and beautiful. Santorini is a Gorgeous and Magical Island, delicious food and awesome beer, I tried Alpha, Mythos and Fix..Airport is 15 minutes away from the Hotel. I will definitely go back..Thank you everyone very much!!!
Stayed 2 nights in Oct 2018

10/10 Excellent

Lucas, Panama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible view of the Caldera. The room has an spectacular view and the area is really nice. It is good to rent a car to move around the island
Stayed 3 nights in Oct 2018

10/10 Excellent

Bobby, Seattle, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property with amazingly nice staff! Views of the Calderon are incredible. The only knocks would be that the room was a bit small and there were a lot of steps since we got the room at the very bottom of the property.
Stayed 4 nights in Oct 2018

10/10 Excellent

Donzi, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views from the room. Staff were great and very helpful. Would stay there again!
Stayed 5 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful stay
The view is amazing. The staff was great and the food and drinks were delicious
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Amazing! Perryangelo & Maria So Kind! Definitely will be back! Rooms were very clean and views were spectacular!
Stayed 1 night in Sep 2018
Response from On the Rocks on 24 Sept 2018
Dear Guest, Thank you for taking the time to share online your experience with us. We are glad that you enjoyed your stay with us and we hope you have the chance to visit us again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunsets
Stayed 4 nights here and loved every minute of it. Very friendly staff great location, amazing sunset views.
Stayed 4 nights in Sep 2018
Response from On the Rocks Hotel on 17 Sept 2018
Dear Guest, Thank you for sharing online your experience with us. We are very glad that you enjoyed your stay and we hope you have the chance to visit us again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oh yes indeedy.
Imagine your perfect picture of a Greek island and then improve upon it. This was On The Rocks Hotel in Santorini. Absolutely superb. Just be aware, there really are quite a few steps. It’s Just beautiful. We normally go out and do lots of trips, but we were so taken by the view from the terrace of our room, and each room has one, that we sat with jaws dropping looking at the view for hour after hour. Believe me we have travelled all over the world and it was quite stunning. Well worth every penny. By the way, the breakfast is absolutely awesome as are the staff. Going back next year. Tip; get back to the airport a little bit early, it’s a touch small for an awful lot of people and the systems creak a bit. Ask reception for help with local restaurants, we really love our food, make sure you go to Anoygi. Wonderful food, staggeringly good staff, really good prices. We both ate and drank our fill for €35 /head. Can’t wait for next year. Do the 3 beaches and volcano boat trip.
Stayed 5 nights in Aug 2018
Response from On the Rocks Hotel Team on 4 Feb 2019
Dear Guest, Thank you for taking the time to share online your experience of your stay with us. We are very glad that you enjoyed your stay with us and we hope you have the chance to visit us again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Manager and staff was very helpful. Would go back again!
Stayed 2 nights in Jul 2018
Response from On the Rocks Hotel Team on 4 Aug 2018
Dear Guest, Thank you very much for your kind words. We are very glad you enjoyed your stay with us and we hope you have the chance to visit us again in the future. Thank you.