Lounge

Reviews of Radisson Hotel Santo Domingo

4 out of 5
Radisson Hotel Santo Domingo
Presidente Gonzalez #10 Esq Tiradentes, Santo Domingo, Distrito Nacional

Reviews

8.4

Very good

Rating 10 - Excellent. 498 out of 1006 reviews" "
Rating 8 - Good. 314 out of 1006 reviews" "
Rating 6 - Okay. 106 out of 1006 reviews" "
Rating 4 - Poor. 37 out of 1006 reviews" "
Rating 2 - Terrible. 51 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and helpful staff
Stayed 1 night in Mar 2024

8/10 Good

Benjamin

Liked: Cleanliness, staff & service
The property location was the highlight. It was very centric and close to many shops, malls and restaurants. The staff was quite friendly and facilities were very clean overall. The food in their cafe/restaurant was okay, but can still use some improvement. Pool was very small, but quite nice to cool off after long day in the city heat. I rented my own car, but traffic is very hectic so allow yourself plenty of time if you need to move around. Parking was not an issue. The room was very spacious and very comfortable bedding. Sadly there was no refrigerator in the room, so you can't store any take out or drinks anywhere. The top shower head was a little rusty, but didn't bother me. The most negative remark was how noisy the AC system runs. I had to turn it off to be able to sleep at night. The windows weren't sound proof either, so you could hear the outside traffic noise too. They were also renovating the elevators, so only one was in service, so long waits going up/down at times.
Stayed 9 nights in Mar 2024

8/10 Good

Tracy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and the staff were nice. The location was great, especially with food places in walking distance. Ex: The AppleBees is only a block away. I loved that there’s a bakery right next to the hotel that sells lunch and dinner options for good prices. My room was great. The two disappointing things were there was no hot water and the mattress was hard. Putting that aside, I would stay at this hotel again.
Stayed 1 night in Mar 2024

6/10 Okay

Manuel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Cortinas en malas condiciones y la ducha con sonido molestoso.
Stayed 1 night in Mar 2024

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

sylvie

Stayed 2 nights in Feb 2024

10/10 Excellent

Jocelyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Karla

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
el hotel es todo bien ,tienen la comodidad que se nesecita y el personal muy amable es , en la limpiesa es buena , lo unico malo es que las sabanas y almuadas tienen mal olor , y mas las almohadas como a sudor a sucio
Stayed 1 night in Feb 2024

6/10 Okay

Karla

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel is all good, they have the comfort that is needed and the staff is very friendly, the cleanliness is good, the only bad thing is that the sheets and pillows have a bad smell, and even more so the pillows are like dirty sweat.
Stayed 3 nights in Feb 2024

4/10 Poor

Thomas, Dautphetal

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Many defects (ice machine, elevator, windows...)
Stayed 2 nights in Feb 2024

10/10 Excellent

tasneem

Liked: Cleanliness, staff & service, property conditions & facilities
staff was friendly
Stayed 4 nights in Feb 2024

10/10 Excellent

Inesia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this is my second time at the hotel and it’s very comfortable
Stayed 4 nights in Feb 2024

10/10 Excellent

Euler

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024

6/10 Okay

Juan Carlos

Liked: Cleanliness

8/10 Good

Woodie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff there was great. Location kind of out of way of major tourist areas
Stayed 6 nights in Jan 2024

10/10 Excellent

Abby

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff very safe in the hotel bartender very professional staff understanding 👏 going back to the same hotel when i visits
Stayed 5 nights in Jan 2024

10/10 Excellent

Carlos, MIAMI

Stayed 1 night in Jan 2024

8/10 Good

Rafael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to be near downtown of the city
Stayed 3 nights in Jan 2024

6/10 Okay

Deyaniris

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is good but not great. Had issues with the hot water that wasnt hot enough. Also, the air conditioner shuts down in the middle of the night and the room gets hot. What we do love of this hotel was the easy and fast check in, the parking options, the areas were clean and there are many great options near to eat, shopping and enjoy the night life.

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023

6/10 Okay

Mary

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel, slow check in, the bed not comfortable and the worst part was the blinds were just not long enough so all the lights from around get to the room, very unpleasant.
Stayed 1 night in Jan 2024

10/10 Excellent

SANJEEV

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I LIKE THIS HOTEL BECAUSE OF ALL CONVIENCE TRASPORTATION DOWN TOWN SANTO DIMIGO EVERY THINGS WALK DISTANCE. BEST HOTEL HOPE COME BACK AGAIN.
Stayed 7 nights in Dec 2023

10/10 Excellent

Karen

Stayed 1 night in Dec 2023

6/10 Okay

Martin

Business traveller
Liked: Cleanliness, staff & service, room comfort
No operating toilet and a locked up fridge made my stay a nightmare...great room (1017), and front desk personnel (Patricia, Moises, Ana, Pablo...)tried to help as much as they could, but the maintenance dept never showed up.
Stayed 2 nights in Dec 2023

10/10 Excellent

Xiomara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Jordan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have stayed here multiple times. I always have to call and ask for the shower water to be turned to hot. There is never hot water.
Stayed 5 nights in Nov 2023

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Nov 2023

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel. The room was super clean and the staff is very professional and friendly. Location is in the city center.
Stayed 4 nights in Nov 2023

8/10 Good

Dashira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023

4/10 Poor

Alessandro

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Breakfast was not included even though it should have been according to the option selected when booking. Only 1 elevator working and 20 minutes for checking-out due to system failure.
Stayed 1 night in Nov 2023

10/10 Excellent

Phil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in the heart of the city. The suites are enormous and well worth the small difference in price.
Stayed 1 night in Nov 2023

10/10 Excellent

Borys

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located in a very convenient area, closed to shopping centers and major roads.
Stayed 2 nights in Oct 2023

8/10 Good

Michelle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel center of the city
Only stayed one night but wish it would have been more they do have a four person per room limit which I felt was overkill if you’re a single mom with four kids what do you do then? I also travel with children with Autism so it makes no sense. The food was great we ordered room service and the mini fridge is paid for. They ran out of ice and regular coke. We ordered twice from room service first time it took 20/25 mins second time over and hour and a half. We were able to check in early hotel is very central and had a very welcoming atmosphere I would stay again but in one room.
Stayed 1 night in Oct 2023

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Great area, in the heart of everything, and very safe. The housekeeping, as well as the rest of the staff were phenomenal, very friendly and helpful. The property is a little outdated, but well kept nonetheless. Very well priced, for the area.
Stayed 2 nights in Oct 2023

10/10 Excellent

Elda

Stayed 3 nights in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Sep 2023

8/10 Good

Maritza

Stayed 4 nights in Oct 2023

8/10 Good

Archibaldo

Liked: Cleanliness, staff & service, property conditions & facilities
During my last 3 visits the elevator service is interrupted because one or the two elevators is (are) broken. It is very inconvenient because you need to use the service elevator.
Stayed 7 nights in Sep 2023

10/10 Excellent

JOE, DORAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2023

6/10 Okay

Eduardo

Business traveller
Liked: Cleanliness
La propiedad es antigua y con poca comodidad ennlas habitaciones. Buena situacion y limpieza
Stayed 2 nights in Oct 2023

6/10 Okay

lawrence

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff is friendly and the shower is great. The elevator situation is terrible. Prepare to wait. The windows in the rooms do not open & there is no fan to suck air out of the bathroom. The whole room steams up when you shower-and if someone makes a #2 in the toilet: there are no fans anywhere to suck air out of the room or bathroom and no windows that open-it's disgusting. They also like to rip their customers off with taxis. The taxi guy will set you up for 1500 or 2500 pesos to take you somewhere. The same ride if you use any of the ride share apps or call for your own taxi would be 3-400 pesos. It's a hustle that is disrespectful to hotel guests. They count on Americans & other foreigners not knowing any better so they rip them off with excuses like, well the guy we call is safe so you have to pay more. Its a shakedown. They have the gall to charge about 25-30 US dollars for the breakfast buffet that didn't look very appealing--in an area surrounded by a ton of restaurant options. Do you know how far 30 dollars should go in the D.R.? Again: they disrespect their customers by charging such high prices for food. Be warned: The hotel will charge you $50 if a friend comes to visit you-even if its for just a few minutes in the morning. The location is great. The staff is incredibly friendly, the room was quite clean, and they do try to accommodate special requests. They charge about $100 a night for a room. There are much better values for less money in the D.R.
Stayed 2 nights in Sep 2023
Response from Karla Rodriguez on 2 Oct 2023
Dear Lawrence, On behalf of our entire staff at Radisson Hotel Santo Domingo - DO003 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,Karla RodriguezAsistente de gerencia

2/10 Terrible

Morgan

Disliked: Staff & service, property conditions & facilities
No working elevator. Charge for everything. Would not recommend
Stayed 2 nights in Sep 2023
Response from Karla Rodriguez on 2 Oct 2023
Dear Morgan,On behalf of our entire staff at Radisson Hotel Santo Domingo - DO003 we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.Sincerely,Karla RodriguezAsistente de gerencia

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice!
Stayed 1 night in Sep 2023

2/10 Terrible

Deval Pierre

Stayed 1 night in Sep 2023

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this property, clean, comfortable, accessible lots of places to eat walking distance. We went to Pizzorno around the corner it was a great experience. Would recommend this hotel.
Stayed 1 night in Sep 2023
Response from Karla Rodriguez on 25 Sept 2023
Dear:Thank you for taking a few moments to rate us, for us it is of great value and importance. We are glad to know that you had a good experience with us, we hope to give you many more.

8/10 Good

Bjorn

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and professional
Stayed 1 night in Sep 2023

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable and friendly staff. Great rooms.
Stayed 1 night in Sep 2023