Interior detail

Reviews of Casa Bueras Boutique Hotel

4.5 out of 5
Casa Bueras Boutique Hotel
Coronel Santiago Bueras 188, Santiago, Region Metropolitana

Reviews

9.4

Exceptional

Rating 10 - Excellent. 289 out of 402 reviews" "
Rating 8 - Good. 85 out of 402 reviews" "
Rating 6 - Okay. 16 out of 402 reviews" "
Rating 4 - Poor. 6 out of 402 reviews" "
Rating 2 - Terrible. 6 out of 402 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very amicable and helpful with local information. The breakfast area was very comfortable and provided a nice selection of items.
Stayed 2 nights in Mar 2024

10/10 Excellent

Andrew, Seattle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are terrific and very tolerant of our lack of Spanish knowledge. Alejandra was a pleasure to wake up to each day of our stay. For being in the middle of everything the hotel was very quiet and a welcome oasis at the end of a bustling day. The pool was crisp, cool and refreshing.
Stayed 4 nights in Mar 2024

10/10 Excellent

Susana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very walkable with dining options close by.
Stayed 1 night in Feb 2024
Response from Casa Bueras Boutique Hotel on 1 Mar 2024
Thank you very much for your comment Mrs. Guerrero.Best regards,

10/10 Excellent

Yuan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is In a great area with walking distance to restaurants and bars. The pool at the hotel is also very nice for the hot summer days!
Stayed 3 nights in Feb 2024

10/10 Excellent

Antony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was our 3rd visit to Santiago (2018, January 2024 and in February following a trip to Antarctica). This was our favourite hotel from a location perspective, very close to Lastarria. The hotel itself was an oasis in Santiago and we enjoyed sitting by the small pool/garden. Rooms were very conformable and we would happily stay here again if we returned to Santiago. Some feedback to the hotel, firstly thanks for a wonderful stay. We would have expected tea/coffee facilities in the room or complimentary tea/coffee in the bar area. The honesty bar was a little confusing, we ended up having to purchase a bottle of red wine when we only wanted a glass. Electrical sockets near the bedside would be useful...
Stayed 2 nights in Feb 2024

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful small hotel, perfectly located near Via Lastarria. Great staff, nice rooms, nice breakfast.
Stayed 1 night in Feb 2024

10/10 Excellent

Robert

Liked: Cleanliness, amenities, property conditions & facilities
Staff, location, amenities, room & weather.
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Stayed 3 nights in Feb 2024

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second visit to this hotel. Charming, small large rooms nice staff great pool. Breakfast is good, great coffee. Best location in Santiago for nightlife
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely pool in garden setting. Helpful staff. Cosy feel to the hotel.
Stayed 4 nights in Jan 2024

10/10 Excellent

Basil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an oasis in downtown Santiago, close to many attractions in a very walkable area of town. We were warned not to carry our phones out in view. Street crime is an issue for tourists
Stayed 3 nights in Jan 2024

10/10 Excellent

Emily

Stayed 1 night in Jan 2024

10/10 Excellent

Nancy Ann

Stayed 1 night in Jan 2024

10/10 Excellent

Herbert

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Neil

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and I am pretty picky about area, comfort and safety. Hotel staff was awesome. Provided maps for travel around Santiago. CC accepted everywhere, but you will need cash to pick up incidentals.
Stayed 2 nights in Dec 2023

10/10 Excellent

Ann MacLean

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful property with beautiful oasis area with pool. Close to Santiago attractions. Staff were excellent. Very helpful and accommodating. Room was very nice. Pool was too cold to swim in. Floors a bit squeaky.
Stayed 2 nights in Nov 2023

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except for breakfast hiccup
Staff were excellent, as was location. Room fully satisfactory. Unfortunately, the breakfast cook/server didn’t show up for work, and the hotel didn’t have back up so no breakfast. Most likely a one-off issue, but recommend the hotel have backup plans.
Stayed 1 night in Nov 2023
Response from Rodrigo A. on 12 Nov 2023
Dear David,First of all thank you having chosen us and for this comment about staff and location. About cook/server, we apologize she arrived late about 45 minutes and part time waiter did not came too, but it was it was one-off issue and we already talked a backup plan.We hope to have you as our guest in your next trip to Santiago. Best regards,

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Laura

Stayed 2 nights in Oct 2023

10/10 Excellent

dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First off, customer service was the best. Ricardo, Juan Pablo and the rest of the staff were amazing and very accomodating. Everyone was nice and helpful. The hotel is clean and breakfast was great too. Location was perfect as it was walking distance to a bunch of restaurants, subway, and some sights like san cristobal hill. Will definitely come back here if we are ever in Santiago Chile.
Stayed 2 nights in Oct 2023

10/10 Excellent

Diego, Glenore Grove

Travelled with partner
Liked: Amenities
Great place to stay for a couple of days, easy walk to everything you need
Stayed 2 nights in Sep 2023

6/10 Okay

Edward

Stayed 1 night in Oct 2023

8/10 Good

Daniel

Stayed 2 nights in Oct 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming boutique hotel
Lovely boutique hotel, spacious rooms, very helpful and friendly staff , decent included breakfasts, grand public areas, in a convenient location for sightseeing, restaurants and nightlife
Stayed 1 night in Sep 2023

8/10 Good

Anni

Stayed 5 nights in Sep 2023

10/10 Excellent

gregory p

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location was able to walk everywhere Hotel was great if I came back I would stay here again Greg from New Orleans ,Louisiana
Stayed 4 nights in Sep 2023

6/10 Okay

Marcus

Travelled with family
Well located. Room was on ground floor near reception so noise throughout the night. Maybe the people on reception could just talk a bit quieter? Sheets and towels were changed but floor remained filthy.
Stayed 4 nights in Sep 2023

10/10 Excellent

Josh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very helpful hosts, awesome location. Wish the pool was heated so it could be used year round.
Stayed 3 nights in Sep 2023

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great stay and very professional staff. Very comfortable. Plenty of restaurants and shops nearby. We felt safe in this area.
Stayed 7 nights in Jul 2023

10/10 Excellent

JOSE A, Miami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very kind.
Response from Rodrigo Aravena G. on 31 Aug 2023
Dear Mr. José,Thank you very much for your comment. I hope you have had a very good stay and we hope to have you as our guest again in your next visit to Santiago.Kindest regards,

10/10 Excellent

Andrew, Peekskill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. A restored old mansion, my suite came with a beautiful veranda. The bathroom was freshly renovated and the linens were clean and fresh. The real star of the hotel is the porch and garden, which create a private oasis in the middle of the busy city. The continental breakfast and honesty bar are nice ideas, and not bad by any measure, but they would benefit from further expansion and development. The staff is largely bilingual in Spanish and English. They were warm, professional and exceptionally helpful. The hotel is located within walking distance of downtown and most major museums and attractions. The immediate neighborhood is young, vibrant snd LGBTQ welcoming, It’s a great place to stay.
Stayed 5 nights in Aug 2023

10/10 Excellent

Kathryn

Stayed 1 night in Jul 2023

10/10 Excellent

Rhian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for walking around many attractions
I chose this hotel due to the location, and I’m glad I did. I walked miles and miles and it was so well situated. Close to be able to walk to many attractions but also very close to 2 different Metro lines for when going further afield. The staff were helpful with maps / directions / advice, and my room was lovely and quiet. The breakfasts were ok. I love a hotel breakfast and this was probably the aspect of this hotel that I enjoyed the least, but it was still fine. I was here in winter so the nights were cold and staff were happy to give me another blanket (though the heater also worked well).
Stayed 4 nights in Jul 2023
Response from Casa Bueras Boutique Hotel on 17 Jul 2023
Dear Ms. Hayes,First of all thank you for having chosen us. We glad to know you liked our Hotel and service. We will see how to improve our breakfast. It was a pleasure to assist you and we hope to host you in your next visit to Santiago.Kindest regards,Casa Bueras Boutique Hotel

10/10 Excellent

Utpal, Bloomington

Stayed 3 nights in Jul 2023
Response from Casa Bueras Boutique Hotel on 4 Aug 2023
Dear Mr. Utpal,First of all thank you for having chosen us and for your grade. We hope you have had a very nice stay.It would be a pleasure to host you again in your next trip to Santiago.Kindest regards,

10/10 Excellent

Robert

Stayed 1 night in Jun 2023
Response from Rodrigo A. on 6 Jul 2023
Dear Mr. Robert,First of all thank you for choosing us and your grade. We hope you have enyoyed you stay with us and it will be a pleasure to host you in your next trip to Santiago.Best regards,

10/10 Excellent

Rita

Stayed 3 nights in Feb 2023
Response from Rodrigo A. on 6 Jul 2023
Dear Mrs. Rita,First of all thank you for choosing us and your grade. We hope you have enyoyed you stay with us and it will be a pleasure to host you in your next trip to Santiago.Best regards,

10/10 Excellent

Sankalpa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and amenities. The staff went above and beyond in meeting our requirements including an early morning coffee. Only point of feedback is to provide a tea/coffee maker in the room itself.
Stayed 2 nights in Jun 2023
Response from Casa Bueras Boutique Hotel on 10 Jun 2023
Dear Mr. Bathancharjee,First of all thank you for having choosen us. We are glad to know you liked our location, amenities and staffs service.It will be a pleasure to host you in your next visit to Santiago.Best regards,Casa Bueras Boutique Hotel

10/10 Excellent

Lisa, Cibolo

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is very conveniently located in what I would call the touristy area of the city. Everything is within walkable distance. As a single female traveler, I felt very safe. The staff were all very friendly and helpful.
Stayed 2 nights in May 2023
Response from Reservas on 31 May 2023
Good afternoon Lisa,Thank you very much for your comments and feedback.We are very happy to know that your stay with us was to your liking and that you were able to enjoy our city.We are proud to know that our services were also to your liking, every day we are working to generate more comments like yours.We hope to see you again soon.Best regards.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Casa Bueras
We had the loveliest stay at Casa Bueras! The room was beautiful & comfortable. The staff was so kind, helpful, and took very good care of us—the coffee when we arrived from the airport & making sure we had everything we needed. Perfect area close to everything, which made it easy to explore. Hope to come back & stay! Lovely!
Stayed 3 nights in Apr 2023
Response from Reservas on 31 May 2023
Good afternoon Rachel,Thank you very much for your comments and evaluation.We are glad that your stay with us was to your liking, we are also pleased to know that our services were up to your expectations.We look forward to seeing you again soon.Best regards.

10/10 Excellent

E Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Rodrigo A. on 3 Apr 2023
Dear Mr. Gary,First of all thank you for having choosen us and for your mark.We hope you have enjoyed your stay and it would be a pleasure to have as our guest again.Best regards,Casa Bueras Boutique Hotel

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, room comfort
Absolutely delightful!!!
This is one of the most delightful hotels I have ever encountered. Everything was great. It is an old house that has been repurposed as a boutique hotel and has a real sense of place. The room was gorgeous, the bed was comfortable, the A/C was really good (even highly rated hotels in Santiago get complaints about this), and breakfast is seved on a veranda overlooking a pool surrounded by mossy stones and a lush garden. Perhaps the best thing is the graciousness of the hosts. When I arrived in the morning for an afternoon check-in they gave me not only a room but breakfast as well. I have traveled a lot but have only stayed at a couple of hotels this remarkable.
Stayed 1 night in Mar 2023
Response from Rodrigo A. on 3 Apr 2023
Dear Mrs. Kathleen,I hope you are well. Thank you for your kind review and we are happy to know you liked your room, our garden and service.We hope to host you in your next trip to Chile. Kindest regards,Casa Bueras Boutique Hotel

8/10 Good

Brett

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

MOTIUR, LEESBURG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location to experience the Santiago
Stayed 2 nights in Feb 2023

10/10 Excellent

John

Liked: Staff & service, property conditions & facilities, room comfort
Chill
Ask Ricardo for a good restaurant he was spot on Call and garden was a very relaxing fantastic.
Stayed 1 night in Feb 2023

8/10 Good

anne

Stayed 2 nights in Feb 2023

6/10 Okay

Riad

Liked: Cleanliness
Needs improvement
The place super elegant but it lacks the personal attention from the owner/ management. I was there fir only 2 days, but no one was able to fix my Maine door as i had to get someone from the reception to open the door for me EVERY time. Then the whole hotel runs out of hot waters for my entire stay.. so no shower. The staff should be able to take care of those situations, but was able to do anything.
Stayed 2 nights in Feb 2023

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They staff was very accommodating and the room was wonderful. The shower was on par and shower gel and shampoo was wonderful. The backside of the property was also very relaxing by the pool