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Reviews of Platino Hotel & Casino

3 out of 5
Platino Hotel & Casino
Av. Estrella Sadhala, frente a PUCMM, Plaza Platinium, Santiago de los Caballeros

Reviews

8.0

Very good

Rating 10 - Excellent. 406 out of 1000 reviews" "
Rating 8 - Good. 324 out of 1000 reviews" "
Rating 6 - Okay. 150 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Albert, McDonough

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This was a comfortable quiet hotel. I enjoyed my sleep on their comfortable bed.
Stayed 1 night in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price for topnotch hotel.
Stayed 3 nights in Mar 2024

8/10 Good

monfiston

Disliked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 6 nights in Mar 2024
Response from management on 26 Mar 2024
Dear Valued Guest:Thank you so much for taking the time to share your review. Guest ServicesPlatino Hotel & Casino

10/10 Excellent

Edderson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a overalll nice EXPERIENCE
Stayed 2 nights in Mar 2024
Response from management on 26 Mar 2024
Dear Valued Guest:We appreciate you taking the time to share your feedback. What an amazing review, thank you so much.Guest ServicesPlatino Hotel & Casino

10/10 Excellent

Catalina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The place is well situated. The area is overall safe. Check-in was kind of slow they only have one person at the front desk and he had several people waiting to check-in as well. In the beginning I was annoyed with service since I had a reservation already paid and wanted to shower and change clothes. Eventually he made it to me and the process was quick . They asked for a $10 deposit for the fridge (drinks and chips). After that he asked someone to take our bags to the room. The room was very spacious, the internet service was great (very important when you traveling with children), very clean overall. There is not much to do in the hotel however one of the best part of it was a restaurant open 24 hours walking distance. It was about 5 minutes walk and was very safe. The check out process was okay. They sent someone to check the room to make sure we didn't use anything from the fridge. The hotel is 15 minutes away from the airport as well (Uber service about $15) .Highly recommended to people seeking a night or two in town.
Stayed 1 night in Mar 2024

8/10 Good

Yoely

Stayed 2 nights in Feb 2024
Response from management on 26 Mar 2024
Dear Valued Guest:It is awesome to have read your review. Guest ServicesPlatino Hotel & Casino

10/10 Excellent

GERMAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay,very nice,clean,quiet and roamy room!! I’ll be back again!! Thanks!!
Stayed 1 night in Mar 2024

6/10 Okay

Danelie

Disliked: Amenities, property conditions & facilities
It was conveniently located near shopping and airport
Stayed 3 nights in Feb 2024

8/10 Good

Janny A

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty good hotel
Stayed 9 nights in Feb 2024
Response from management on 26 Mar 2024
Dear Valued Guest:What an amazing review, thank you so much. We hope to welcome you back soon.Guest ServicesPlatino Hotel & Casino

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly, restaurant on property was good. Area around the property was busy and noisy. The casino played loud music starting at 10:30pm through the night which made sleeping difficult. Would ask for room away from casino area if possible.
Stayed 1 night in Feb 2024

10/10 Excellent

Lourdes

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio
Stayed 1 night in Feb 2024

6/10 Okay

Edna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great. The room was good. And close to most .
Stayed 3 nights in Dec 2023

10/10 Excellent

Rafael L

Stayed 2 nights in Feb 2024
Response from management on 26 Mar 2024
Dear Valued Guest:What an amazing review, thank you so much.Guest ServicesPlatino Hotel & Casino

8/10 Good

Manuel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estás bien..pueden visitar ese lugar
Stayed 2 nights in Feb 2024

4/10 Poor

Jean

Disliked: Amenities, property conditions & facilities
2 star hotel with serious need of remodeling. Old building and poor staff communication.
Stayed 3 nights in Jan 2024
Response from management on 26 Mar 2024
Dear Jean:We sincerely appreciate you taking the time to leave us your opinion. We are very sorry to hear that your experience did not meet your expectations. We are saddened to hear that you found our hotel in need of renovation and that you experienced communication problems with our staff.Please accept our sincerest apologies for any inconvenience you experienced during your stay. Please rest assured that we take your feedback very seriously and will pass it on to the relevant team to address and rectify the issues mentioned.We would love the opportunity to regain your trust in us. If you decide to return, please feel free to contact us directly so we can ensure your next stay is exceptional.Kind regards,Lowel Leon General Manager Platino Hotel & Casino

10/10 Excellent

Roberto

Liked: Staff & service, property conditions & facilities
Easy check in, staff is very friendly, rooms are well cleaned.
Stayed 1 night in Feb 2024
Response from management on 26 Mar 2024
Dear Roberto:Thank you so much for taking the time to leave us such a wonderful review! We are very happy to know that you had a pleasant experience with us.We are pleased to know that you found our check-in process easy and that our staff provided friendly service. It's also great to know that you were satisfied with the cleanliness of our rooms.Your kind words truly motivate us to continue providing exceptional service to all of our guests.We look forward to welcoming you back to Platino Hotel & Casino in the near future!Kind regards,Platino Hotel & Casino Customer Service

6/10 Okay

Loida

Liked: Staff & service
Stayed 5 nights in Jan 2024

10/10 Excellent

Belkis

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything was good but the casino is wack
Stayed 2 nights in Jan 2024
Response from management on 26 Mar 2024
Dear Belkis:We sincerely appreciate your kind words and your time to leave us a review. We are glad to know that your overall experience was good.We are very sorry to hear that the casino did not meet your expectations. We value your feedback and will pass it on to the relevant team so we can improve and offer you an even better experience in the future.We hope to have you back soon and provide you with a complete and satisfactory experience at Platino Hotel & Casino.Kind regards,Platino Hotel & Casino Customer Service

10/10 Excellent

Miguel

Travelled with family
Very good service and friendly staff quiet stay good restaurant service
Stayed 4 nights in Jan 2024

4/10 Poor

Jocelin

Disliked: Staff & service, property conditions & facilities
Place needs to be updated, too expensive for the type of hotel plus they over charged me. They charged me more money than what it was
Stayed 1 night in Jan 2024

10/10 Excellent

Contigo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was one of the best places I have ever stayed at. I strongly recommend it
Stayed 1 night in Jan 2024

10/10 Excellent

Mayerling, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful night in the hotel, clean, the staff was very attentive Yulissa the frint dest receptionist was very kind and help me with a special request. The restaurant persinal was wonderful too. Overall I recommend this place if you ever want to spend fww days.
Stayed 1 night in Jan 2024

10/10 Excellent

Corry

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Dec 2023

8/10 Good

Katia

Stayed 4 nights in Jan 2024

10/10 Excellent

victor, allentown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like team service it was profesional in front desk and restaurant staff too
Stayed 1 night in Jan 2024

2/10 Terrible

TERRYUS

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
THIS ROOM IT'S NOT WHAT I EXPECTED FOR THE PRICE I HAVE PAID .BOOKING THROUGH EXPEDIA HAS BEEN A NIGHTMARE.
Stayed 1 night in Jan 2024

10/10 Excellent

Gilsy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and close to everything
Stayed 2 nights in Dec 2023

8/10 Good

Mariela

Stayed 5 nights in Dec 2023

2/10 Terrible

Hector

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is under construction, very noisy, no elevator, temporary wood stairs, good breakfast room, on site disco, not friendly/customer oriented.
Stayed 6 nights in Dec 2023

10/10 Excellent

Ernest

Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from management on 26 Mar 2024
Thank you for your great review!

10/10 Excellent

Wilfredo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

ALEX

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel y muy conveniente localización. El personal es muy amable y servicial.
Stayed 4 nights in Dec 2023

10/10 Excellent

Dalila

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for a night but it was very good, clean and the staff was very friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from management on 26 Mar 2024
Dear Valued Guest:Thank you so much for your amazing review.Guest ServicesPlatino Hotel & Casino

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service
The place overall was nice but everything old Clean and nice staff
Stayed 3 nights in Nov 2023

10/10 Excellent

Ana

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant
Stayed 5 nights in Nov 2023

4/10 Poor

Eugene

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They were nice when we arrived. Told us complimentary drinks and snacks but we’re charged for beverage’s we didn’t drink. The property and rooms were not what we expected. The web site photo shops it’s rooms and property. No where as nice as the pictures represent, there’s no fountain!! The over charged me!
Stayed 6 nights in Nov 2023

6/10 Okay

Jahzeel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Erick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional service, Christian at the front door excellent.
Stayed 2 nights in Nov 2023

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 5 star 🌟 Casino Platinum Hotel
We always stay at this hotel when coming to Santiago . A very pretty hotel. Friendly staff, very comfortable and clean. Restaurant is amazing overall.
Stayed 2 nights in Nov 2023

8/10 Good

William

Stayed 1 night in Nov 2023

10/10 Excellent

Samuel, Providence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and easy te get there
Stayed 1 night in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms. Friendly staff.
Stayed 1 night in Nov 2023

8/10 Good

SAMUEL

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice place
Stayed 1 night in Oct 2023

10/10 Excellent

yerina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay
Great place to stay staff is very friendly and helpful. Hotel is convenient with great location. The free breakfast is great.
Stayed 2 nights in Nov 2023

10/10 Excellent

Mario

Stayed 1 night in Oct 2023

8/10 Good

Mario

Travelled with group
Liked: Cleanliness, staff & service
Liked the place and people overall but the shower was really bad in my first room. Other than that I would stay again in the right room.
Stayed 1 night in Oct 2023

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older, but well maintained property. The parking is excellent, and the restaurant food was very good, and well priced. We do not have any negatives to share !!!
Stayed 1 night in Oct 2023