View from room
Check availability

Reviews of Best Western Premier Marina Las Condes

4 out of 5
Best Western Premier Marina Las Condes
Avenida Alonso de Cordova 5727, Las Condes, Santiago, Region Metropolitana

Reviews

8.8

Excellent

Rating 10 - Excellent. 451 out of 785 reviews" "
Rating 8 - Good. 227 out of 785 reviews" "
Rating 6 - Okay. 73 out of 785 reviews" "
Rating 4 - Poor. 18 out of 785 reviews" "
Rating 2 - Terrible. 16 out of 785 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the city if you are there for a short period of time
Stayed 5 nights in Apr 2024

10/10 Excellent

Marisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Paula, Duluth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the Best Western Premier Marina Los Condes is excellent.
Stayed 13 nights in Jan 2024

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2024

6/10 Okay

Marcos

Stayed 1 night in Jan 2024

2/10 Terrible

BANG

Stayed 7 nights in Oct 2023

6/10 Okay

Julian, Medellin

Travelled with family, Business traveller
Liked: Cleanliness
Pensamos que el hotel al anunciarse como 4 estrellas era un poco mejor. Las habitaciones son buenas pero nada del otro mundo, el baño amplio pero falta actualizacion o remodelacion. En el desayuno pedi unos huevos fritos o en omelette y me contestaron que tenian cargo extra. Solicite un convertidor de energia para cargar mi computador y no tenian. Creo que de verdad es un hotel bueno, pero mas 3 estrellas que 4 estrellas.
Stayed 1 night in Sep 2023

10/10 Excellent

Miguel Ángel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un lugar excelente en Santiago de Chile
Excelente estancia en Santiago de Chile
Stayed 4 nights in Sep 2023

10/10 Excellent

marcelo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time in Santiago , that is the choice .
Stayed 6 nights in Jul 2023

10/10 Excellent

Edmundo, SAO PAULO

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is my first time staying at this hotel. It was a big surprise for me. The facilities are great, the location is very good. The hotel has an excellent structure, the rooms are spacious and clean and the bed is very good. The breakfast buffet is spectacular.
Stayed 6 nights in Apr 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent. Very satisfying stay. Uber was readily available.
Stayed 3 nights in Mar 2023

6/10 Okay

Grace, Tallahassee

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed for about 15 days. The overall experience was good. Cons: tissue paper sucks, room a/c sucks, room service sometimes didn't drop off enough towels/soap that day, room service changed my room temperature hotter randomly. Pros: breakfast buffet was great, true soundproof rooms, nice front desk people. Overall an ok stay. I would grab this hotel when it's on discount though.
Stayed 16 nights in Mar 2023
Response from Hotel BW Marina Las Condes on 28 Mar 2023
Grace,We appreciate the response to the survey, we regret not having met your expectations during your stay, your comments will be taken into account to improve, we remain at your service for future stays.Best regards

8/10 Good

Victor

Travelled with family
Liked: Cleanliness, property conditions & facilities
El hotel me encanto pero quizas le falta un poco mas de atencion, sobre todo le falta botones para ayudar con las maletas, despues todo muy bien
Stayed 11 nights in Feb 2023
Response from Hotel BW Marina Las Condes on 7 Mar 2023
Agradecemos la respuesta de la encuesta, lamentamos no haber cumplido sus expectativas durante su estadía, sus comentarios serán tomados en cuenta para mejorar, quedamos a sus ordenes para futuras estadías.Saludos cordiales

10/10 Excellent

GUSTAVO

Stayed 1 night in Feb 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Magnetic key system fails too often to be good.
Stayed 4 nights in Feb 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just like New, a Great Place to relax
It's like new there, with friendly staff. Breakfast Buffet has plenty of things to choose from. Just wish they cooked the scrambled eggs more. They were always willing to cook them more for me. When we go back to Santiago this is where we will stay. Plenty of places to eat near by, short walk. Several malls and the main starting point for the Hop-on-Hop-off bus
Stayed 8 nights in Feb 2023

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will Stay here again
From what I can tell the Hotel was bought by Best Western and completely updated. The rooms and facilities appear to be brand new. The Airport taxi did not recognize the hotel name but the address worked great. The staff have been great and many speak English. Breakfast is always the same but has many things to eat at the buffet. Only thing negative there is the scrambled eggs should be cooked more.
Concourse to Tower C
Hotel at Night
View from 13th floor of Santiago
Stayed 6 nights in Jan 2023

10/10 Excellent

Walid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BWP is Impressive
I was hesitant to book BW since I do not regard them very highly during my corporate days. However, it seems that the brand had re-invented themselves and I was totally positively blown away by the quality of the product and service. We enjoyed our time, albeit it was one night, at the hotel. Used their facilities and do not miss out on the breakfast. Highly recommend this property.
Stayed 1 night in Jan 2023

10/10 Excellent

Eva

8/10 Good

Jorge

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2023

10/10 Excellent

Virginia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
they have an excelent service.

8/10 Good

Felix

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice hotel but far from tourist attractions.

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Hotel BW Marina Las Condes on 7 Mar 2023
Agradecemos la respuesta de la encuesta, lamentamos no haber cumplido sus expectativas durante su estadía, su evaluación será tomada en cuenta para mejorar, quedamos a sus ordenes para futuras estadías.Saludos cordiales

10/10 Excellent

Marcia

Business traveller
Liked: Cleanliness, staff & service, amenities
I loved - specially the pool and the staff - great people!
Stayed 4 nights in Sep 2022

10/10 Excellent

Joyce

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location and felt safe walking around. Staff was wonderful and had a nice fresh breakfast.
Stayed 4 nights in Jun 2022

2/10 Terrible

LORENA

Travelled with partner
Disliked: Amenities, property conditions & facilities
Small rooms , no room service , nothing to buy there. Location great but not a great hotel
Stayed 2 nights in Jan 2022

10/10 Excellent

Toni

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stay was very good. Check in was easy and staff was very friendly. Really enjoyed the stay there and will stay there again on my next trip!
Stayed 7 nights in Dec 2021

8/10 Good

Loreto

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Stayed 11 nights in Jul 2021

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2021

8/10 Good

Eduardo, Lima

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Modern infrastructure in a good location. Staff is very friendly
Stayed 9 nights in Dec 2020

10/10 Excellent

Bruce, Boorooma Wagga Australia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is quite large with excellent dining and beverage areas
Stayed 3 nights in Mar 2020

10/10 Excellent

shadenn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2020

8/10 Good

Lam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2020

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

8/10 Good

Samuel

Liked: Cleanliness, room comfort
Meh
My room's air conditioning was not working properly, so I called to reception and they changed me to another room, in front on the current one. Outside the new room was the restaurant's ventilation, so my room was always smelling like steak. The shower's water pressure was very poor, for a 4-star hotel. It's not my first time at this hotel. The first time that I tried to go to the restaurant, they told me that it was closed for the weekend. This time, a friday night (almost midnight), they told me the same thing when I was just entering the restaurant door. There were customers sitting at the table. I'll try to not to think worse, but it's weird. The pool was OK, and the jacuzzi was pleasant; but it's temperature was not appropiate for a hot-hub. Room service is excellent. Always helpful and happy to attend. The breakfast was nice, but this time it had less options in the buffet. I think the protests at the city affected the restaurant timeline, so I can understand that. Overall, the stay was regular. I expected more than that.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, new looking property with excellent reception staff and large room with comfortable bed.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, and great staff.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I picked this property because of the pool, thinking it was a covered pool but, it wasn't. Specially in those cold days I was thinking to go to the pool at any time... I couldn't because cold air was getting in.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Enrique, Lima, Peru

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Nice, modern building, lots of sunlight, good buffet breakfast. Excellent locación.
Stayed 6 nights in Aug 2019

8/10 Good

Álvaro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
Good
Stayed 1 night in Aug 2019

10/10 Excellent

Igor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing personal and cordial service. Restaurants, pool on the roof awesome with glass walls looking out. The staff always helping. Spend 19 nigths. Highly recommend this hotel.
Stayed 18 nights in Jun 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place and clean well ,excellent breakfast ,...........
Stayed 6 nights in Jun 2019