Superior Apartment | Private kitchen

Reviews of Apart Hotel Cambiaso

Apart Hotel Cambiaso
Avda. Pedro de Valdivia 150, Of. 1217, Edificio Gran Providencia, Santiago, Region Metropolitana

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 185 reviews" "
Rating 8 - Good. 81 out of 185 reviews" "
Rating 6 - Okay. 46 out of 185 reviews" "
Rating 4 - Poor. 8 out of 185 reviews" "
Rating 2 - Terrible. 5 out of 185 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

LEONIDAS

Disliked: Cleanliness, amenities, property conditions & facilities
Interior of the building in poor condition Room and bathroom too Dirty spots
Stayed 1 night in Mar 2022
Response from juan manuel martinez on 5 Apr 2022
thanks for your opinion , we will check this points

4/10 Poor

Verified traveller

Stayed 5 nights in Jan 2019
Response from AHC on 30 Jan 2019
Buen día. Muchas gracias por darnos su nota sobre el establecimiento. Saludos.

8/10 Good

teresa, costa rica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good location
Close up a many places. It’s confortable room and amenities
Stayed 7 nights in Jan 2018
Response from AHC on 17 Jan 2018
Buen dia Teresa. Muchas gracias por haber tomado parte de su tiempo en calificarnos, estaremos felices de recibirlos nuevamente. Saludos.

2/10 Terrible

Verified traveller

Disliked: Staff & service
Read the fine print.
Read the fine print. They charge more than advertised. My flight was delayed for a day. They still charge my CC with $98. The Expedia reservation was for $78. The staff is very rude.
Response from AHC on 5 Jan 2017
Buen día. Gracias por dejar su opinión, lamentamos el inconveniente. Saludos cordiales,

10/10 Excellent

IVAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
it is ideal for business visits to Santiago
Response from General Manager on 17 Oct 2016
Buen día. Agradecemos su calificación y comentario. Saludos cordiales.

8/10 Good

Julio, Madrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cambiaso apthotel Santiago
Good location in Providencia, close to Costanero park and near Shopping mall and tower Costanera, very nice and decent room for the small apt. with terrase in 14th floor, ask for that or 13th floor if you want a terrase to get tanned / in summer...
Muchas gracias por sus amables comentarios, seguiremos trabajando para brindar el mejor servicio. Saludos cordiales.

8/10 Good

Louise, Canmore, AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay in the Cambiaso when we go to Santiago ( about 2 or 3 times a year.) Not fancy but clean &comfortable and the office staff speak English. We particularly like the area which has lots of restaurants.
Response from Apart Hotel Cambiaso on 28 Jul 2016
Estimados. Muchas gracias por su comentario, seguiremos trabajando para brindar el mejor servicio. Saludos cordiales.

8/10 Good

Patricio

Liked: Cleanliness, staff & service
Response from General Manager on 22 Aug 2016
Estimado. Muchas gracias por su calificación. Saludos!

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sweet balcony
We arrived on a Sunday afternoon, I just want to said this is not a hotel this is a company whom owns units in a apartment building, for check in u have to go to the floor 12 where u will find the office. The staff is very friendly and look very professional, the room where we stayed was small but good enough for a night or two, the location is unbeatable and the best they have its the balcony, a great view of San Cristobal hill
View from the balcony
Response from AHC on 31 May 2016
Estimado Luis. Muchas gracias por compartir su experiencia. Saludos cordiales.

8/10 Good

Verified traveller

Liked: Cleanliness
During summer days, lack of air conditioning is a problem.
Response from General Manager on 26 Aug 2016
Estimado (a): Gracias por dar a conocer su opinión, estamos trabajando para seguir ofreciendo un buen servicio. Saludos cordiales.

8/10 Good

veronica, canberra. australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location
Great hotel. Nice location and well priced. I will be back for sure.
Response from AHC on 21 Sept 2016
Estimada Verónica. Muchas gracias por dejar su impresión de nuestra empresa. Saludos desde Santiago!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 19 Oct 2016
Estimado. Muchas gracias por la calificación. Saludos cordiales.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 29 Aug 2016
Estimado (a). Muchas gracias por la puntuación. saludos cordiales.

10/10 Excellent

Fung King Agatha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from General Manager on 29 Aug 2016
Estimado (a). Muchas gracias por la puntuación. saludos cordiales.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Perfect for a short stay
Located in Provedencia. Great Barrio away from down town. Close to the metro. Entry to apartments is behind the Hotel Neptuno. Staff were amazing!!! From Checkin to information. They were so helpful and polite. Was only here 2 nights and was perfect for gettng around.
Response from General Manager on 29 Sept 2016
Estimado (a): Agradecemos su comentario, nos ayuda a seguir dando un buen servicio. Saludos cordiales.

8/10 Good

Tabetha, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location.
The hotel is in a great location...once you find it. There is no hotel sign, the entrance is located behind another hotel, beside a gym. Again there is no indication that you are at the right place cause there is no sign telling you where to go, there's just a doorman who doesn't speak English but just points at the elevator. Luckily I bumped into a cleaning lady who directed me to the actual office which is located on the 12th floor in room 1217. A little sign at the entrance or in the elevator would have been helpful. The hotel/apart was perfect, very clean & spacious, the metro is 5 min away, Costanera Shopping mall (largest mall in South America) was an easy 20 min walk. Nice neighbourhood with lots of restaurants around. We needed a taxi at 3:45am for an early flight which the hotel had prearranged for us, got a call when the taxi arrived so we didn't have to wait downstairs or outside which was nice. The taxi to the airport was 20,000 CLP (~$30usd). We'll definitely stay there again.
Response from General Manager on 29 Sept 2016
Estimados. Agradecemos el tiempo otorgado en dar su opinión referente a su estadía. Saludos desde Santiago!!

6/10 Okay

Verified traveller

Disliked: Staff & service, room comfort
Good Location. That's it.
Excelent Location. Good cost/benefit. But that´s it. The hotel is old, there is no appearance of an hotel, no reception hall, no room service, no restaurant, nothing. The hot water isn´t enought for a bath and the wireless internet doesn't work inside the room.
Response from General Manager on 15 Sept 2016
Estimado (a). Muchas gracias por dejar su comentario, las opiniones sirven para seguir mejorando. Saludos!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Central location.
We had a great time. Hotel is close to the Metro, Buses, Restaurants, Pubs, and stores. Staff is very helpful. Santiago is a fun city. The Best sandwich place is almost next door - Fuente Alemana! You have to have one... If you don't speak Spanish, ask for an English Menu.
Response from AHC on 13 Sept 2016
Buen día! Gracias por sus buenos comentarios. Saludos desde Chile!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel in the downtown santiago, Chile.
Had a great time roaming around the city. Hotel is right near metro station ,and in a great neighborhood. Its super safe and easy access to all the places in the city. The staff is super helpful in figuring things out in the city.
Response from AHC on 1 Sept 2016
Estimado(a). Muchas gracias por la grata opinión. Saludos desde Chile!

2/10 Terrible

Gus, Cambridge MA

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disapointing
A lot of noise, nobody cares no internet realy bad experience

4/10 Poor

Gus, Cambridge MA

Disliked: Property conditions & facilities, room comfort
Not as described
No internet, no gym, lot of noise, children know on the walls. too expensive for what you get.

8/10 Good

Hirnya, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is good location to stay on business trip near to all office and in center of city
Response from General Manager on 15 Sept 2016
Buen día. Muchas gracias por dejar su impresión. Saludos desde Chile!

6/10 Okay

Verified traveller

Cambiaso hotel
no parking or parking area for drop off taxi, reception hours limited
Response from AHC on 5 Sept 2016
Buen dia! Gracias por dejar su opinión. Saludos cordiales

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
EXCELLENTE LOCATION
ALWAYS THE CHECK OUT HOURS ARE A PROBLEM WITH AIRPORT SCHEDULES
Response from General Manager on 5 Sept 2016
Buen día. Agradecemos su comentario, nos es de mucha ayuda. Saludos desde Chile.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Had a good stay with nice kitchen equipment and comfortable room. Location is good close to the subway station and shopping centre.
Response from AHC on 1 Sept 2016
Buen día. Muchas gracias por su publicación. Saludos cordiales

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good base
The personnel were friendly and helpful, made me feel welcome and safe. Nice to have the apartment done every day, good cable channels, great bed, magnificent view and lovely balcony, small but deep bath tub and plenty of really hot water, what a relief after a long flight. Apartment was a bit smaller than expected, but just fine for one or a couple, on the warmer side in summer as it faces north and there is no air conditioning but an evaporative cooler; wi-fi works well except in high-traffic hours which is common anywhere; great shopping and eating area, kind of up-market.
Response from AHC on 30 Aug 2016
Estimado (a): Agradecemos enormemente estos comentarios, lo haremos saber al personal. Saludos cordiales.

8/10 Good

Dan, Mexico

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel in Rio I've stayed in
I've been to Rio around 9 times, staying in Copacabana and this is the best hotel yet (most have been mediocre and definitely not living up to 3 or even 4 star ratings). Pros: - Spacious, well-appointed apartment/room with kitchenette, dining and living areas, separate bedroom with very comfortable bed. - Nice balcony over-looking swimming pool. - Free wi-fi and secure safe (other hotels charge for both).} - Large selection of TV channels. - Decent buffet breakfast. - Reasonably-sized pool, adequate gym and jacuzzi. Cons: - Walls a bit thin in my room, I could hear the girls talking next door late at night.
Response from AHC on 30 Aug 2016
Buen día! Gracias por el comentario, nuestro establecimiento esta en Santiago de Chile, al parecer hay una confusión.

10/10 Excellent

Andres, Santiago, Chile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cambiaso: a second home at Santiago
It was an extraordinary service, the attention was excelent and very kind people. I would recomend it to anyone looking for a nice stay and reasonable prices.
Response from AHC on 30 Aug 2016
Estimado. Muchas gracias por el comentario. Saludos desde Chile

10/10 Excellent

Danilo

Stayed 1 night in Jun 2023
Response from Recepcion on 2 Jul 2023
Muchas agrcias por haber tomado tiempo en evaluar nuestro servicio , esperamos poder contar con su preferencia en el futuro

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 4 nights in Mar 2023
Response from juan manuel martinez on 24 Apr 2023
MUCHAS GRACIAS POR SU ESTADIA , ESPERMAOS PODER CONTAR CON SU PREFERENCIA EN EL FUTURO

6/10 Okay

Isabela

Stayed 6 nights in Jan 2023
Response from Recepcion on 25 Jan 2023
Muchas gracias , por su opinion , esperamos poder etenderles en el futuro

6/10 Okay

maurice

Stayed 2 nights in Dec 2022
Response from juan manuel martinez on 12 Dec 2022
Buenas ytardes agradecemos su opion y esperamos poider contar con su preferencia en el futuro

10/10 Excellent

EUGENIO

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2022
Response from Recepcion on 20 Sept 2022
Buenos dias Muchas garcias por su evaluacion , esperamos poder contar con su preferencia en el futuro

10/10 Excellent

ELENA LUCILA

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2022
Response from juan manuel martinez on 15 Jun 2022
Muchas F Gracias por su evaluación , esperamos poder contar con su preferencia nuevamente

10/10 Excellent

Vanessa

Liked: Cleanliness, room comfort
Foi uma ótima estádia! Localização sensacional.
Stayed 5 nights in Apr 2022
Response from juan manuel martinez on 12 May 2022
Muchas Gracias a Ud por su estadia y esperamos poder contar con su preferencia en el futuro

10/10 Excellent

Maria

Liked: Cleanliness, room comfort
Stayed 1 night in Mar 2022
Response from juan manuel martinez on 24 Mar 2022
Muchas Gracias por tomarse el tiempoen evaluar nuestro servicio y esperamos poder atenderles en el futuro

6/10 Okay

jorge

Stayed 1 night in Mar 2022
Response from juan manuel martinez on 24 Mar 2022
Buenos dias, Gracias por tomar el tiempo ene evaluar nuestro servicio

10/10 Excellent

victor

Stayed 6 nights in Mar 2022
Response from juan manuel martinez on 24 Mar 2022
Muchas gracias por tomar el tiempo en evaluar nuetro servicio y esperamos poder atenderles en el futuro

10/10 Excellent

Daniel

Liked: Cleanliness, room comfort
Buena experiencia
Buena experiencia ! Llegamos aproximadamente a las 24:00 horas y en la recepción todo bien . La habitación estaba perfecta . En el corazón de Providencia
Stayed 1 night in Feb 2022
Response from juan manuel martinez on 17 Feb 2022
Buenos dias , muchas gracias por haberse tomado el tiempo en aveluarnos y esperamos poder atenderles en el futuro

10/10 Excellent

Francisca

Liked: Cleanliness, room comfort
Buen lugar y tranquilo
Esta muy bien ubicado, de fácil acceso y muy cómodo. Si solicito a la administración un poco más de atención con la fumigación, nos tocó ver insectos en cocina y baño.
Stayed 1 night in Dec 2021
Response from recepcion on 6 Jan 2022
Buenos dias , Gracias por tomarse en tiempo en calificarnos y ya se ha informado a la administracion para ver el tema de fumigacion .

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Excelente ubicación, decepcionante atención.
Una excelente ubicación en pleno centro financiero de Santiago con instalaciones relativamente buenas, a excepción de sus ventanas no aislantes del ruido por lo que en las noches me fue difícil conciliar el sueño con tanta bulla. En cuanto a la atención lo único realmente decepcionante fue que, aún habiendo pagado los impuestos nacionales en el lugar, me negaron emitir algún documento tributario argumentando artilugios falsos ; al menos por viajes de la empresa no volveremos a ir allí.
Stayed 2 nights in Nov 2021
Response from juan manuel martinez on 17 Nov 2021
agradecemos su opinion , lamentablemente no puedo saber que reserva es para verla , pero me imagino que fue un prepago a hotels.com y aqui solo tuvo que pagar el iva por el cual si recibió una boleta , por lo pagado a hoteles.com son ellos quienes deben emitir tal documento, de lo contrario nosotros estaríamos duplicado el documento emitido

10/10 Excellent

Jorge

Travelled with family
Liked: Room comfort
comentarios
En general estuvo muy bien, muy bien ubicado el alojamiento, de fácil acceso, con buen estacionamiento: El único comentario desfavorable es que no limpiaron la habitación durante la estadía
Stayed 3 nights in Oct 2021
Response from juan manuel martinez on 9 Nov 2021
buenos dias , debido a la pandemia, con el fin de evitar el mayor contacto entre los huéspedes y el personal el servicio de aseo solo se realiza los dias lunes , miércoles y viernes

10/10 Excellent

Rafael

Stayed 2 nights in Oct 2021
Response from recepcion on 14 Oct 2021
Buenos dias , gracias por alojar con nosotros , esperamos poder tenerlos nuevamente ,

6/10 Okay

Roxana

Travelled with family
Liked: Cleanliness, room comfort
Pesima noche
Una noche no logramos dormir por la musica miy fuerte toda la noche y por el ruido delos tacones de mujeres al frente del deptp 616
Stayed 3 nights in Sep 2021
Response from recepcion on 14 Oct 2021
buenos dias , se ha realizado el reclamo a la administración del edificio y ellos procederan a multar al departamento por lo sucedido

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Estado viejo
Necesita una remodelacion. Estado viejo. Hay lugares por el mismo precio en mucho mejor estado y mejor vista.
Stayed 1 night in Jul 2019
Response from juan Manuel Martinez on 25 Jul 2019
Buenas tardes agradecemos haber tomado tiempo en hacernos llegar su opinion .

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Estado general basico
El acceso al edificio es feo, como entrar a una cochera. La primer habitación necesitaba decorarla de nuevo. La puerta del baño golpeaba en la cama y no podía abrirse totalmente. El estado general es viejo y las modernizaciones son con materiales baratos. Los cubre cama no dan sensación de limpieza. El servicio recibido por Paulina fue muy bueno tanto en el Check in como al pedir ayuda con la caja de seguridad.
Stayed 2 nights in Jul 2019
Response from Cristian Ibarra A. on 18 Jul 2019
Buenas tardes, antes que todo gracias por el feedback, esta en desarrollo un plan de remodelacion de departamentos. Nuestro Apart Hotel siempre se ha destacado por la atencion a nuestros clientes y su opinion ciertamente reafirma esto.

6/10 Okay

F

Liked: Room comfort
Disliked: Staff & service
O hotel não tem entrada para a rua. Está situado em cima de um outro hotel, sem nenhuma indicação, tornando difícil sua localização pelos táxis, ubers, transfers e agencias de viagens.
Stayed 5 nights in Jun 2019
Response from Juan Manuel Martinez on 11 Jul 2019
Buenas tardes , agradecemos su comentario , por ser Apart Hotel , nuestros departamentos están situados en un único edificio , por lo que no podemos tener señaletica sobre la calle, es por eso que nuestra recepción esta ubicada el el piso 12 del mismo edificio, ahora sobre la localización no ha habido problemas con Uber o taxis.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Juan Manuel Martinez on 4 Jul 2019
Muchas gracias por su evaluación , agradecemos que haya tomado tiempo para poder darnos a conocer su experiencia en nuestro apart hotel

6/10 Okay

Vitor

Stayed 3 nights in Apr 2019
Response from AHC on 13 Jun 2019
Buen día Vitor. Gracias por el tiempo otorgado en darnos una calificación. Saludos cordiales.

8/10 Good

Torne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Santiago de Chile
Bra hotell, men jag förstår inte varför de inte har någon info vare sig i lobbyn eller hissen om att receptionen är på våning 12
Stayed 3 nights in Mar 2019
Response from AHC on 3 May 2019
Buen día. Gracias por tomar tiempo en evaluar nuestro Apart Hotel. Por temas de reglamento del edificio no podemos poner mayor información en áreas comunes. Esperamos poder recibirlos nuevamente. Saludos cordiales.